We had an amazing experience today with Brandon at the Black Rock Turnpike, Fairfield, CT location. Brandon was incredibly knowledgeable and patient with us, while concurrently not putting any pressure on us to buy. Unsurprisingly, we were thrilled to purchase our mattress from Brandon!!! Mattress firm is lucky to have Brandon.

Outstanding customer service!I arrived at my local mattress firm completely unsure of what I wanted.Kyle was very knowledgeable and patient. He explained everything to me, gave me a synopsis on how important a good mattress is and most importantly he worked within my price range. He allowed me to test out the few mattresses that were in my budget then assisted me in making an inform decision, one that would benefit me within the years to come. Thank you for your help Kyle .I hope my honest review can help a future buyer .

Brandon was awesome to work with. He was prompt, attentive and understanding of my needs. If Brandon’s in the store I’m sure he will provide you with the same service.

B was very helpful and patient getti g me exactly what I needed!!! Thanks B! NCK

Tom made my shopping experience very easy! He is very knowledgeable and led me in the right direction, I wasn’t thinking of a few different aspects and he really helped me! It’s too hard to pick out a mattress online, you really need to go into the store to see how they feel. The store was very clean and I felt very comfortable trying out the mattresses there. Thank you!!

Great experience! The Manager went above and beyond service. Thank you

Excellent service by Tom who took time to educate me on the various mattress construction details and benefits. Highly recommend!

Tom was extremely helpful, knowledgeable and patient. He made buying a mattress effortless and easy. He was professional and his insight about different mattress options was very impressive. Top notch customer service. I will be recommending Mattress Firm to all my friends!

Tom was awesome, he helped us find an amazing mattress and base that was in our price range. Very accommodating, wasnt rushed, it was a pleasure. Thanks again and have an amazing holiday 😊😊

Unfortunately we didnt have a good experience, we bought two times two King mattresses, both are uncomfortable, we can’t sleep.First mattress cost us around $1200 and 3 weeks to deliver, we slept 3 nights and we couldnt do it anymore. We went to the store and they told us that any exchange is only after 21 days of delivery. So after 21 days without sleep in my bed we went back there and they charged us 10% restock fee plus taxes and we lost over $250 us with an exchange.After making the exchange and choosing a new expansive king mattress, we paid over $2200 difference, so and they told us, if we were not satisfied with a second one they would charge us 20% more return fees (no more exchanges).And unfortunately that happened, king mattress hybrid over $2900 and not comfortable, after 21 days we asked for a return and they charged us more than $600 fees. So we lost more than $800 in 3 months and they offered us no alternative, we left the store dissatisfied, and we are already over 3 months without sleeping on a comfortable mattress.So we decided to go to Macys where we buy a cheaper king mattress, more comfortable, free Box, free delivery and free set up for $1250, same time to delivery about 3 weeks.So after all that I do not recommend Mattres Firm anymore, and be careful before closing a deal with them. the delivery and return rates are absurd, the customer service is not a big deal either.

Great service at store and delivery experience gets a score of 10!

Tom Drew was very thorough and did not try and up sell- appreciated all his help

Tom was a great salesman and always seemed positive. He ways of speaking to the customers made me order a bed in 45 minutes. Amazing work

Tom was a great sales representative! Can’t wait to receive my mattress!

Overall smooth and efficient experience. I knew what I wanted going on and Tom didn’t try to steer me towards anything not of expressed interest. Appreciate the customer-oriented experience!

Great service, very nice and helpful, gave us good advices.

Very helpful! I needed only a bed frame- it was in stock (no waiting!!), and the gentleman carried it out to my car. Much appreciated.

Tom was very helpful, gave us a great deal and found us exactly what we’re looking for in our budget!

Tom was incredible. He deserves a raise and a promotion. Quick and easy. Very pleasant experience.

The salesman was efficient, he knew the product and was extremely patient. I would recommend Mattress Firm to anyone.

Michael was very helpful. After a few bumps we were able to get our mattress replaced.

The salesman was fantastic. Very knowledgeable and helpful. Thank you!

Tom is a great salesperson. Made it simple to buy. No aggressive up selling.

This Mattress Firm location was conveniently located, clean, and staffed by a kind and knowledgeable salesman named Tom. He was helpful in our selecting a new mattress that offered the best value for our dollar, and helped us take maximum advantage of the available financial offers. I would recommend checking them out.

Awesome experience and amazing owner! Even better prices. Mattresses for anyone and everyone, no matter the financial situation.

Tom Drew was very nice and easy to work with. He helped me select the most appropriate mattress for our needs and I cant wait for delivery!

Salesperson, Gregory Machnicz, was great. We were purchasing a mattress for our granddaughter. He guided us through it expertly.

Very friendly service, good product, and flawless delivery.

Jamar was the best! A pleasure to do business with and the only reason we purchased here! He is class act

Greg was wonderful to do business with. We are new homeowners and came in exhausted and overwhelmed. Greg was patient and was very knowledgeable. He showed us great options after listening to our needs and gave us a fantastic price. We will definitely shop here again. I highly recommend!

Barry was awesome. He exceeded my expectations and the service was excellent. He listened carefully to what my needs where before starting to search for the perfect mattress and he found the perfect one for me. I’ve only had them for 3 days but it has been the best 3 nights of sleep I have gotten in a long time. Thank you Barry.

Barry was great. He showed great patience with us as my son tried various mattresses and I kept my daughter occupied. I felt that he genuinely wanted me to end up with the right mattress at the best price. I will definitely return for my next mattress and encourage anyone shopping for mattresses to visit Barry.

We just bought a mattress from Greg at Mattress Firm. He was wonderful and spent tons of time with both my husband and I as we visited this store on separate occasions to try and figure out which mattress we liked best. He was extremely knowledgeable and very patient and gave us a great deal. Just when I thought he couldnt go any lower he exceeded my expectations and we were able to get a mattress that we really wanted! Definitely visit Greg at Mattress Firm when you need a new mattress as he will go out of his way and take extra time to help you out!

Bought a mattress, box spring, and frame from Greg at the store. He was very helpful and gave honest recommendations about what I would get the best use out of while I will be up at school. Talked us through the specifics on different mattress types and which one would be best for me based on the way I sleep. Would definitely recommend to anyone looking for a new mattress.

My mother and I had a very positive experience at Mattress Firm @ Black rock turnpike in Fairfield thanks largely to the Sales Person - Terri. Terri was very knowledge, extremely professional and patient in answering our questions and recommending the best solution and products for my mother. I highly recommend this store and Terri for anyone looking for a good experience in choosing the right mattress and/or frame.

Terri, was amazing! She helped us with both a mattress and pillows for both me and my wife. We got to try a whole variety and she really helped us make a great choice. She gave advice, recommendations and support in our decision. The process was so simple for such a personal decision. Shes there on Wednesdays and Saturdays if you are looking for a mattress professional that will give you a great price be sure to come see her. I highly recommend the place and Terri.

Wow....just WOW. My girlfriend and I were searching for the best bed to fit our needs and help back pain. We walked in unsure of what we were really looking for, and came out with a purchase of the bed of a lifetime all because of Hank and Dijon!These guys are the best, hands down, best service we have ever had. Not only did they give us a warm welcoming upon entering their store, but they helped us understand what we were looking. Most would say mattress searching is tedious, but not for us, these guys made the process much easier for us. We are more than appreciative of their kindness while searching for the proper bed to last us a lifetime. We left the store so thrilled to have found the best bed to fit our needs all while having a great time in the presence of Hank and Dijon! So we thank Mattress Firm for such a great experience and even better employees!

I had the best experience at Mattress Firm today. Terri was super friendly and very helpful! She gave me all the information I needed and made sure I was getting the best deal for me. I would 100% come back again! Highly recommend!!

Terri is great! Super helpful, nice, and knows her mattresses. Not pushy at all, and helped us get a good deal. She works at other stores in the area, too. Highly recommend Terri!

Terri was an amazing help, great and funny person. We did comfort by color and turns out I’m green. She took her time to get me in the best bed ever and showed me countless of options for green. And there is no removal fee! Terri knows her stuff!

I had a fabulous mattress buying experience with Barry from Mattress Firm. I was able to purchase a fantastic mattress within my price range with no purchasing pressure from Barry. He had great recommendations and was able to get me into a wonderfully comfortable mattress right within my price point. I would highly recommend!

Went in on Memorial Day weekend to find a mattress for my son. Greg was extremely knowledgeable about the mattresses from the quality, warranty, materials inside the mattress and the manufacturing process. He was patient and helped us find the perfect mattress that fit our budget. We love the mattress, and were so happy we were steered in the right direction. Thanks!

Teresa is amazing! She really cared about is! She spent time with us on the phone helping us answer questions before we even came in. And when we came in, she remembered exactly who we were, knew what we wanted, and answered every question without any pressure. Hard to imagine anyone being more knowledgeable, caring more about a customer, and we making the transition easy.

Had a great experience. Terri Cloth was super nice and went beyond her way to help us out. I would def recommend go see her. Happy Customer!!

My Sister, Claire recommended that i go see Greg at mattress firm for his amazing service. He exceeded my expectation, the price and service was amazing! I would recommend him to absolutely anyone i know who is in need or in want of a new mattress or bed needs!

Greg was absolutely helpful. We had such an easy time choosing a mattress.. The mattresses were great quality and the prices was great too.

Really friendly service and very informative on each bed I tried. Also gave me some options for wonderful deals. I ended up with a comfortable memory foam mattress.

Terri did great job showing me all the options. I felt like I made an educated decision with no pressure. Cant wait for my first great sleep!!!

Quick, easy, and excellent experience here! Terry found me a mattress that suited my budget and personal needs within a half an hour, and helped me save a bunch of money. Will definitely reccomend to anybody else that is interested in buying a new mattress!

Great service! Very helpful and patient. Did not try to push a price or sale. Found mattress for individual sleeping position

Terry helped us find twin mattresses for our new bunk beds and got us a great deal. Highly recommend mattress firm and working with Terry! Thanks again!

Terri was wonderful very helpful, she explained all about parts of the bed. Oh she explained feet up first on a adjustable bed. While waiting she gave us snacks. Went over paper work,delivery .

Great experience with Barry! I came in looking for a mattress for my five year old and was clueless in what to get. Barry, was a great resource and spent time explaining everything to me. Will definitely recommend

Barry did a great job and really cared about finding the right mattress for my daughter. He was very knowledgeable and helpful when it came to what makes each mattress not only different but good and not so great for my daughter specifically. At a time when the mattress industry seems a bit sketchy overall (especially online) and considering the mistakes I have made in the past picking out mattresses, I am happy to have found a local place (Mattress Firm on Black Rock) and a knowledgeable salesperson (Barry) that I can rely on for helping me find and buy what my family really needs at a reasonable price. Thank you Barry, I am coming back again soon!

I had an overall great experience picking out a mattress at this store. Anthony was unbelievably patient and helpful throughout the process, giving me thoughtful and honest advice. I am very happy with the mattress I decided on and would recommend going here to anyone thats looking.

Mattress firm provided quality mattresses at affordable prices. Terri, employee, took her time to find the best fit for what I was looking for. I happily purchased a mattress and was even given an extended student discount. Definitely reccommend this mattress store over others.

From the moment we walked in on Sunday, John was super helpful. He helped us find exactly what we needed to have a great night sleep and also helped us stay in our budget! Make sure to go in on a Sunday or Monday when John is there!

Terri was amazing and super helpful!! I purchased a split queen size boxspring and Terri was so helpful and eager to go the distance to satisfy the customer! This is my first experience with Mattress Firm Fairfield North and will definitely not be my last! To get the BEST help, go see Terri Monday, Wednesday, Friday, and Saturdays!! Thank you!

I had a great experience with Greg today! He got me a great bed for my son (a Simmons Beautyrest) at a great price. I will definitely be back when its time to replace my bed.

Terry was so helpful ! She helped me to find the perfect mattress. She took the time to find which worked best for me. She even gave me a free gift. I would absolutely recommend going there.

Great service from Terri. Friendly, honest and not pushy. Easy experience and we left same day with a purchase. Highly recommend.

I had a really great experience here! Greg was super friendly and helped me find a really good deal! Highly recommend!!!!

Barry was awesome, he listened to my price range and what I was interested in before showing me mattresses. He worked with me finding the best mattress set in my price range and was extremely helpful! Thanks for making a stressful shopping expierience enjoyable, Barry!

I brought my mother to the Mattress Firm in Fairfield for a much needed new mattress. Greg helped us out and was super friendly and knowledgeable about the various options! I definitely recommend the store and Greg if youre looking for a new mattress.

Stopped at Mattress Firm at Fairfield North. Terri was very kind and helpful in helping us find the right mattress for our needs. Efficient, pleasant and knowledgeable service - highly recommend!

Terri was great! Very helpful. Better than my first experience at another location. I’m glad I came to this location!!

No pressure, found exactly what I was looking for. Will be back for our next mattress. Plus Terri shared a fabulous thanksgiving recipe with me!

They were incredibly helpful in getting me the best fit for a great night’s sleep! Very friendly people who have the customers best interests in mind!

Great customer service, perfect sales pitches that are very helpful for beginners and anyone alike. Perfect service by Terri Cloth and a very hard worker.

Just bought a mattress from Greg at Mattress Firm. He was wonderful and spent tons of time with me on Saturday and Sunday. Bought a great new king bed and I couldnt be happier.

We went into the Fairfield store to look for my 6 year old’s first “big boy bed” and met Terri. She was super helpful & great with my son, who excitedly tried out all the beds and picked his favorite.He had been very apprehensive at first about giving up his race car bed but Terri helped put aside all his fears.She showed us different price points, gave commentary on each and made recommendations based on our needs.We were in and out in 30 minutes with next day delivery! My son got a First Bed Certificate too!I recommend Terri and this store to anyone!

Greg was great! He was very friendly and helped me find the perfect mattress! Ill definitely recommend him.

Just bought a new mattress coming back to school. It was a quick and easy process! Just ask for Terri he will hook you up!

My husband and I looked at mattresses on Sept. 8th. Terri Cloth (Konkol) was a fantastic rep for the Mattress Firm store at 2367 Black Rock Turnpike in Fairfield, CT. She was cheerful, efficient, and answered our million questions patiently and respectfully. She found a great deal for us.

John was very helpful. Made buying a matress very simple and quick. Knowledgeable, experienced and knows what he is doing.

My mother and i recently bought a mattress from Anthony and he was very helpful and patient with my mother even with all of her questions. He took the time to make sure she found something that was very comfortable, supported her properly, and most importantly affordable for her, I am definitely returning to replace my mattress soon and I recommend anyone in the market to stop in to Mattress Firm Fairfield on Black Rock Turnpike and ask for Anthony.

My wife and I are moving into a new apartment and needed a king size bed since weve been bumping elbows in a queen. Terri at Mattress Firm in Fairfield was very welcoming and helped us pick a mattress that would be a good fit for both of us since I prefer a firmer mattress and she likes a softer one. She was also accommodating of our miniscule budget and didnt push us to spend more than we could afford. She explained their financing, but didnt push it when I explained I wanted to buy the bed outright.Terri explained every step of the process and helped us pick a mattress protector to keep our mattress stain free, as well as a box spring and frame that was within our budget. Could we have gotten a better deal buying online? Sure, but who wants to buy a bed without trying it out first. Overall we couldnt be happier with the service we received so thanks Terri and Mattress Firm!

Greg was very helpful.

Greg was extremely kind and very knowledgeable about the matresses. He gauged my preferences exactly and gave me the best bundle of products. I appreciate his service and all his help in making my first such purchase easier for me.

Great deal on a Beautyrest king! Salesman Greg was a great help. Easy! No pressure!

Terri clause and Craig were very helpful individuals and the store was very clean and organized. They helped us with what we needed and the bathrooms were clean as well as Terri supplied us with bottles of water.

Greg was great in helping me choose a mattress!! It was a great experience! Highly recommend!

Greg was so helpful! I purchased a new mattress for my son and new pillows for my husband and I. Very reasonably priced and definitely recommend visiting Mattress Firm!

Very easy experience buying a mattress with Terri Cloth! I actually liked it!

MattressFirm in Fairfield on Blackrock was great. Terry Cloth was our sales associate was great and very knowledgeable. I definitely would recommend this to anyone.

Great prices and great service. Salesman was very friendly, informative and helpful.

Fantastic service and pricing. Greg was very helpful in picking the best mattress for the price I was searching for!

Gregg was very helpful he answered all my questions and definitely helped me make the best decision

I had a very good experience at Mattress Firm. She worked with me to find a good and affordable mattress that was right for me!

Anthony and John were extremely helpful and knowledgeable in helping me with picking out my new bed. I am getting the best sleep of my life, thanks guys!!!

I couldnt be more pleased with the queen set I bought my salesman Anthony Gagliardi was very knowledgeable and professional and helped me pick out the perfect set ! Thank You Mattress Firm for having someone like Anthony there to help me make the best choice for me.

Love my mattress!!! Anthony was an exceptional salesman! I would never go to anyone else.

Great store helped me out with getting whats right for me. Friendly service :)

My husband and I just bought our kids mattress and Terri was very nice showing us everything and also explain a lot a things that we didnt know, it was a nice experience with her, terry was very lovely .

Greg was extremely helpful and is very knowledgeable. He gave us great pricing!

She was great and helpful. We didnt find the mattress we wanted, she had arranged from other stores until we found what we want.

I just bought a adjustable base from Greg at Mattress Firm. He was very patient and knowledgeable of products, thus was able to give me a great deal. Visit Greg at Mattress Firm for any purchase for your bed, you wont regret it.

Great place! Good service from Terri.

You get what you pay for at sleepys. Free delivery = very poor delivery. We were given a window for delivery of which they showed up early for and my dad who is handicapped was driving down the street to meet them at the house and stopped the truck as they were pulling out of the street. The driver proceeds to tell him that he cant turn around and deliver the mattress because he was leaving now- even though they were not in the window of time they gave to us. We called them immediately after my dad called us and told us what happened. They did not care and basically said too bad. On principal, we will never shop or recommend Sleepys to anyone. If you are reading this reconsider shopping at sleepys they dont care about their customers and have no respect for your time. We went elsewhere where they matched price and even did a little better for us, and the customer service was so much better. Trust this review, anywhere is better then sleepys to buy a mattress.

Greg was super helpful and found me the perfect mattress for a great price!