My c-pap machine has been broken for over a month. It is still under warranty. Kaiser took several calls before getting a form a form to me, referring me to Apria in Kansas. They transferred me to a number which was a call center, not my local store. That was another hour wasted. Then they promised a call back in 45 minutes. That was some time ago. Now, I am holding on again. Ah, someone came on and scheduled an appointment for me for tomorrow. Maybe first impressions were unfair.Chiming in again after my appointment. Got the help I needed and am very grateful to the lovely woman who assisted me.

YOU WILL BE ON HOLD FOR MORE THAN ONE HOUR NO MATTER WHAT TIME YOU CALL! THIS IS NO WAY TO GET YOUR SUPPLIES IN A TIMELY MANNER. iF THERE WAS A ZERO STAR ITS WHAT THEY WOULD GET. tHEY SAY THEY HAVE MORE THAN 750 WORKERS HA HA HA this is for Fairfield Ca

If it had zero stars, thats what I would give them. I found out my insurance wasnt going pay for my machine in April. Long story short Apria took the machine back on the end of May and then lost it. They are going to charge me for a lost machine! I went online and if I had bought the machine outright itd cost me less than what Aprias going to charge me and I wouldve had a machine!!! I would suggest to anyone not to use Apria EVER!!!!!!

Ive been very disappointed. My mom was supposed to get a new wheelchair and she got a used one with no seatbelt.

This company is worthless. I have been trying for about a month to get a machine replaced. Still cant coordinate anything that works with my schedule. They refuse to do anything with shipping or having a currior deliver and pick up. Eventhough that was the option they first offered me.

Back in November of 2020 my sister was made to wait 8 day for replacement hoses for her oxygen machine. Un fortunately is was too late the carbon monoxide had already built up in her blood and her lungs were too shrunk up to take in the oxygen she needed to stay alive. She died 2 days later. I would have posted this then but i just found out that they took that long to deliver those hoses. I cant believevthey get away with taking so long to deliver life saving equipment.

This all happened during covid lock- down.Well I dont understand why my experience was so much better than other reviews-but I swear Im telling the truth!First. I needed new cpap accessories. So I went to website. I needed to update my address. I couldnt figure that out so I used the chat feature to get help. The chat help was quick. The online chat employee explained changing an address had to be done over the phone. So I called the phone number and got a careful and friendly employee. He helped me get the right parts i need. He also updated my address. The parts arrived in three days.Second, I needed a new cpap machine (motor life expired was popping up on my CPAPs menu). So the careful and friendly employee explained I needed my doctor to write a scrip/order because of how long it had been since my last doctors order. It was an insurance requirement.Third. APRIA faxed my doctor multiple times but my doctor kept faxing it back to APRIA with out writing my setting or even checking a box for it to use automatic pressure. This had to be done due to insurance requirement. I know APRIA faxed my doctor multiple times because my doctors office confirmed that fact.So after I called my doctor every week for a month. My hubby took initiative (we called and talked to another APRIA employee) and we talked to another APRIA employee who was sympathetic and left my hubby the paper for him to hand deliver for the doctor to fillout. She highlighted the part my doctor needed to fill out)and my hubby drove to APRIA Fairfield to pick up the form my doc needed to fill out correctly. Then my husband dropped the form at my doctors office (but thats a whole other story).Once APRIA had what they needed from my doctor, they sent me an email for me to fillout a form electronicallyMy cpap machine arrived 3 business days after they recieved my signature

I will never do business with Apria again. They told me I was 100% covered for a CPAP machine and ended up I was only covered 50%. They stated that it was their fault but refused to remove the bill due. They would only send me out an apology letter. So I’m stuck with a $200 bill that they made a mistake on, but I am supposed to pay it even though it was their fault.

Fairfield, CA, especially the person in charge of the store, are impatient and rude. Last April it took me three weeks for them to deliver my equipment. They were sloppy and lost my prescription twice. They are almost walking distance from my house. Fast forward 3 and 1/2 months later and theyre still billing my insurance for the machine I returned to their store. I wasnt even asking them to care, just to do their freaking job. Apria, when you respond to this review, really do something about it this time, and, I want the satisfaction of being kept in the loop. Your whole organization is corrupt. -Brian

I agree with the person who said they wish there were ( - *’s ) as far as the rating goes. This place should not be in business at all! And our insurance should not be giving them one penny for their rude unprofessional services. It does no good to write a review or even call as I have experienced as well as many others in their reviews. So I am going to call seven on your side and I will not allow my insurance to give them a penny for their horrible services! They need to be reported to the Better Business Bureau. Dawn Wade

Garbage customer service

Billing is unclear, was told one thing and then charged triple when I got the machine, unclear as to what I’m paying for. Customer service wasn’t helpful and impatient and never sent over an itemized receipt for the extra charges. Poor communication and resolution.

I just completed a call with a rude and unprofessional Apria representative. He demanded I give him a credit card in order for him to deliver my DME. When I told him I had no credit card for him he said that I should ask a neighbor, friend, family member or someone else for their card so that Apria could keep it on file. I told him no. He said they were going to deliver it and then in frustration he proceeded in rushing through some delivery instructions in a very hostile and impatient manner and then he asked me if I had any questions. I told him I didnt understand what he was saying and that he was rushing through the conversation and I felt pressured so I couldnt think of any questions. I repeated I dont understand all the instructions. He told me that if I had a problem I could call member services. What nonsense is this? Why am I giving my health care dollars to this company? Im paying them to mistreat me. Why is my health insurance company using these people when they have so many complaints?

Terrible customer service. Hold times longer than 25 minutes.

They delivered an item to my porch that was not mine. (Im not a customer and have no affiliation.) Apparently this company took down the wrong address (mine) for one of their patients who is in need of some sort of breathing apparatus that they left on my porch. I called Apria to let them know of their error and that they could come pick it up. Instead of gratitude for my honesty and assistance, the operator was rude. She treated me like I stole from them, demanding my name and phone number, trying to pin me to a pick-up appointment! She was yelling at me. Excuse me, I will leave this on my porch just where you left it. Come and get it, plain and simple. Im not taking a day off of work to wait around to hand this off to some pick-up truck. She didnt even care to get the work order number or the patients name so that she could investigate and make sure the patient in need could be taken care of in the mean time. All she cared about was yelling at me to get this delivery back. Weird.

Apria customer service sucks in the first place, so getting that out of the way first is important. Thats also ANYWHERE you go to Apria.I received several phone calls from the same person in India or Bangladesh or something of that nature who could not and apparently WOULD NOT understand that I answered the same question repeatedly during the same conversation.After several calls and emails, they STILL DID NOT GET IT.So dont be surprised with extremely poor communication skills with Apria.Otherwise, they can supply the equipment. Review done.

Their customer service is absolutely the worst. They are all about themselves and efficiency, not at all about the patient or the customer. They are normally paid by a health insurance company, so that is who they consider to be their client, patient be damned, hurry in and out. schedule as they find convenient, not what you need, and NEVER schedule a delivery time as it cuts into their efficiency.

Delivery was scheduled, but the items were not delivered. No phone call, no email, nor any fax, communicating that their was any change or problems. 12 hours later, after spending an hour and a half the night before, we still have not spoken to anyone regarding getting the items delivered. Customer service starts internally first, if there is lack of internal customer service, between employees, you can rest assure that you will not receive good customer service as a client. Your service is related to the Healthcare industry, caring for health. We all get burned out at times in our careers, it happens, thats life, but you only spend 8 hours (10 at the most), please provide excellence in communication internally every hour of the day and consistent follow through so that we do not suffer any further because you have failed to provide us with what we need.

The woman at the front desk was so very rude! This was two years ago and I still tell people how she ignored me and curtly told me what to do after she spent ten minutes typing something. I have to go back because my machine is malfunctioning and I am not looking forward to this. Ill report back if customer service has gotten any better in the past two years.

Had an appointment scheduled for pick up of equipment yesterday between 3:30 and 7:30 PM. I got a call from their driver at about 5:30 PM stating they wouldnt be able to pick up the equipment today unless I was going to be up at 1:00 AM. He went on to ask me what time would be good for me on this date and I said between 1:00 and 5:00 PM. Well about 1:00 PM today I got a call and they said I was scheduled for a pick up on Friday. So at that time I called their Customer Service Number and I was on hold for about 10 minures. They then told me that they would be here between 3:30 and 7:30 PM. IF I COULD GIVE THEM A MINUS NUMBER I WOULD. SORRY, SORRY CUTOMER SERVICE.

Absolutely impossible to phone this company and talk to a human. They have a phone menu that is mind numbing in the number of options. Horrible, Horrible customer service!

My CPAP machine broke so heathcare provider told me that I would need a new one. Apria called 3 days later and told me that I would need an appointment to have their RT to look at it with me, the earliest they could was 2 week, so I was without a machine. went to the appointment they came out got the machine and took it to the back. 15 min. later they brought the new machine out. got home and found out the forgot to put the power cord so I had to go back and pick it up.

There needs to be a negative star rating. I was told delivery would be between 11 am and 3 pm. At 4 pm I called and they said it would be between 6 pm and 9 pm. Thats approx 10 hours of my day wasted.! Horrible service.

Cant deliver the correct equipment for the life of them.

Worst customer service ever. Being that I work for a healthcare provider. Reps are very rude and unknowledgeable.

This place is the absolute worst.

Dont bother calling, you will only get a foreign operator

Lousy customer service. Went back today for mask fitting. Still waiting after 40 minutes First they could not find my appointment

The line has been busy all day. I have child with bad bad asthma and cant even start the process in getting a nebulizer. At this rate all be going to the E.R. for a breathing treatment in the middle of the night.

My sister has been out of the hospital for two weeks now a still has not received a b pap machine this is unexceptionable

Been on hold waiting for someone to answer for 30 minutes still waiting