Candi was very helpful and kind. Their work is outstanding! Damaged rear end looks like new! They were easy to work with and went out of their way to help us.
Really nice people and excellent outcome. My wifes Nissan Rogue has been restored to its original luster. Also, asked the team at Auto Craft to have the car ready for Memorial Weekend and they came through. Much appreciated and will continue to recommend your company. Thanks again.
This morning was the worstest day of my life I went in today this morning Wednesday morning to complain about some stuff I seen on my car. About the trunk and some other stuff. They told me I had to wait on Mr.Well didnt have a attitude I sit theyre very quietly wait for Mr will. And then Mrs Robyn, she called me in the office and I told her how I felt about something she already had a nasty attitude I told her what I thought about my trunk had a noisy trunk which I didnt have before. She went and got the detail person about my glove compartment I felt like it sho should not have been could even open it last night.. miss Robyn made a statement her employees dont touch stuff.the detail guy was still hollering at me too and said he didnt go in my glove compartment which was very unprofessional. He took it to the shop and cleaned it up again the detail guy and it fixed the noise the label parts the detail person had to tell me they fixed the noise instead of Miss Robin very unprofessional
I used Autocraft to repair damage to my car after an accident. They did a wonderful job on the repair. I got daily text updates and phone calls regarding the status of my car’s repair, and my car was done earlier than promised. The people at Autocraft are knowledgeable, professional, and considerate. This was my first time using Autocraft - I chose them because my insurer recommended them. I’m very happy that I used Autocraft and I recommend them.
I have had two repair jobs using Auto Craft. Oddly enough both instances were caused by trees. In both cases, work was done professionally, and the personnel were always friendly and courteous.
They were so easy to work with! Everyone I encountered was professional, quick, and very nice! It was all around a great experience!
Quick easy and good service. The job turned out great couldn’t even tell there was a dent there.
They made me feel so welcomed when I entered in. The job they did was amazing and they did it so quickly. Thank you for your great service!
Everyone was very friendly and helpful. Communication was amazing and the process was effortless. The work was well done and my vehicle and I are both happy!
Both of our cars were damaged during Hurricane Sally. Auto Craft Collision worked well with our insurance company and made the entire process very easy for us. We were very happy with the quality of their service, their attention to detail, and their professionalism. They were quick to respond to our questions and they continued to keep us updated on our progress. I would definitely recommend them.
ACC was great in all ways. The staff was fantastic and did everything professionally. They immediately made me feel very comfortable leaving my vehicle in their care. The repairs were indistinguishable from the original areas on the car. I couldnt be happier.
My 2009 F-150 had some severe paint damage on the front grill. I had about decided that I wouldnt repair it but my wife convinced me I should.I went to Auto Craft Collision for an estimate not really expecting to do the work.The estimate was quick, accurate and very professional. The work went exactly as estimated anf the cost was much less than I had expected.Picked up the truck today amd I couldnt be happpier!!Thank you!
Great customer service. Very fair pricing. Quick service.
Professional from start to finish. Great at keeping you updated on the status of your vehicle.
They were very friendly, professional and quick.
The work was very professional. Could not tell where the dent was after they completed the work. The paint looks flawless. I highly recommend them.
Very good experience and got everything taken care of.
So happy with the folks at Auto Craft. Great work, delivered ahead of time and for less money than the original estimate. Will was the best to work with! Thank you.
A scheduled repair that was estimated to take a week, was completed in 2 days! Repair was impeccable & customer service was excellent.
Wonderful customer service, always helpful and pleasant. Rocky Lundy was professional and made you feel like he cared. Would recommend this business to friends and family.
Work was done to perfection! My car looks brand new!
Called rocky lundy never received a call back
Took my truck in for repairs, a date was set. They call 2 weeks later (time I could have gotten into another shop) to tell me they couldnt honor the appointment they set. Called me today and said they could not take my truck in on the date they set. Period. My mother had problems with these people and I should have known better than waste my time with them.You must have me mixed up with somebody else. Will called me this morning and all he said was he couldn’t take my truck in on 10/19 (the date that was set). I told him I’d call him back. I made a call to another shop (down the road). Called back and told Candy I’ll be taking somewhere else.I’m giving you an honest review. You are unable to accept the truth.
The amazing crew at Auto Craft Collision did a fabulous job on my vehicle. 10/10 service. Thank you so much!
Fast, reliable, and great customer service!
Repaired my Mercedes quickly
The staff are wonderful! My car looks beautiful!
Auto Craft Collision made the process of repair as painless as possible.
We worked with Will on getting some damage taken care of that was caused by someone else. He helped me navigate the insurance experience, was very responsive and helpful! This place was amazing!!
Rocky and the entire staff at Auto Craft Collision Center in Fairhope have once again gone above and beyond. Their repair work is beautiful and so is the warranty work. And they always return my car to me cleaned and vacuumed. Ive been a customer for over 6 years, and I wouldnt go anyplace else. Highly recommend!
The whole entire staff is amazing. They took care of everything. My car was returned better than I could have hoped for. I have used them many time and each time is better than the last.
We needed the front bumper on our Nissan replaced and had a short timeline. The folks at Auto Craft made sure the part was in before calling us to drop off the car. As promised all was done in just a couple of days PLUS we asked them to detail Nina. She had some scratches on her hood and in a few other places and really needed some TLC.I cant tell you how proud we are of her now. She looks like new inside and out!2 years ago I had Auto Craft refurbish the headlights on the Nisan as they were looking rather scuffed up and dull. Today they STILL look excellent.They really care about their customers at Auto Craft and it is obvious. I was even contacted over the weekend to make sure that we were happy with their work.Hopefully nothing happens any time soon to bring us back, but if it does, there is no where else we would go.
Great job
My car drives better than when I first bought it
The wonderful people at Auto Craft Collision Center were kind enough to help me while my family was on vacation in Fairhope. Thank you to Mr. Rocky and owner Chad Chupek for saving the day.
Ive used this place on two occasions . Will has handled my claims on both occasions and with utmost professionalism . If your car needs body work, trust no other than auto craft collision . Thanks for turning a terrible situation into a manageable situation .
Excellent work; excellent service.
Great work
Friendly folks..professionals
Excellent work!!!!