Love to check out the plant selection. Usually pick up one plant or succulent. Sometimes I get a dozen! I am disappointed that instead if discounting some of the plants that need a little extra TLC that are still viable and could be saved they just end up in the trash. Planters and all, seems like such a waste. My last visit I found a couple that are ready to flower! And the orchids!
I needed help finding an item and there were two employees on the floor talking. They pointed me in the right direction. Like many big store chains, there were actually no registers open, or self check our with one employee overseeing these. He was very courteous and helpful to each person checking out though. Self check-out has probably been a huge help to the shortage of available workers.
Home Depot is one of those places that you only go to when you need something specific... and this store definitely reminds you why. I was just looking around, basically for ideas on a few projects I am about to undertake, and it was impossible to find a single employee regarding a question i had in the paint department. I went up and down the entire store 3 times before i seen anyone, besides the poor lady at the checkout with a line of 6 customers waiting... granted this was near closing time, but you would think the staff would be out and about trying to help the final customers finish shopping so they too could finish for the day. And when I finally did speak to this person, they knew nothing about paint. Perfect.
I have found that Home Depot always seems to have just what I need or am looking for! Often having me returning after checking out other places. Clean, plenty of parking with employees that help and answer all questions one may have.
No hand warmers (hot-hands, etc.) found, or approached by a store employee to see if I needed help after walking a circuit of the whole store. But I managed to find a cheap ice scraper!
I would love to rate this Home Depot better than its sibling locations, but I cant. The company has consistently maintained a staff policy and training regime that produces good workers who are being treated well.This always shows in any business. You can get mad your staff isnt cleaning enough and so forth, but if you were treating your people with the basics of Home Depot, your wouldnt be having those problems..You would have different ones.A great place to browse for ideas and solutions hands on..Enjoyable staff that take the time they can to see your needs followed through on.
Needed a shower head. Asked someone where they would be and he walked me all the way to them. Super helpful in such a large store.
Found what we were looking for. The staff was very helpful and they seem to like their jobs.
The workers are always around and very helpful and knowledgeable. Masks are worn to keep everyone safe. And they have the best store card I have ever had. I love shopping here
I went here looking for advice and parts for an industrial sink. Nate was absolutely amazing! Super friendly and was able to help me with the part I need. Unfortunately it was a special part and they did not have it in store. I was very happy with my experience with the staff. The first person I talked to didnt know much about plumbing and was very willing to help me find somebody who might know which is where Nate came in! The only suggestion I would make is maybe specialized training in departments.
Beautiful store. Well stocked with the items I need. The service is great too.
My favorite place to get all my paint and lumber supplies...im a diyer...awesome how they keep up with crafting trends haha.....love this store if you cant find it on the shelf they can order it love it
Great service. Wish they had more selection in battery tools.
Shout out to Brian and not sure if I got this correct, but I believe her name was Laura. She helped me in the blind department. They both went above and beyond to help me with a blind situation that I was dealing with. Some of the best customer service I have had in town. Unlike one of the other home improvement stores in town they know how to treat their customers. I can say Home Depot definitely has my business. Thanks again to both of you for going out of your way to help me.
Bought my Milwaukee impact drill here. Best deal in town and friendly fast customer service.
Awesome. My daughter ordered our son a Milwaukee lunch box for a special gift. Friendly staff
Knowledgeable staff! Great timely, assistance!
Waited 25 minutes for help in lumber area when help came wasnt very friendly. Asked for a manager unfortunately I guess thats the same guy that came after I waited 25 minutes. Last time Ill be shopping at the fargo store
Visited twice and very helpful and thoughtful at the paint department.
Disappointing to go to the store for 1 specific thing only to find them blocking off the entire isle I need with gates for and I quote, “a long time”. I’ve seen Walmart do this after-hours, but not at 5:30pm.
Fast and easy to get what you need parts in stock
Didnt have what we needex
Great selection, quality items. Great deals!
Nicest greeter at the door. Someone is usually there to help during the day. Evenings, it is harder to find someone to help. Only self check out was open but there is someone there to help if needed.
I was treated so badly today when I went in to exchange door handles because I bought the wrong ones. At many stores I’ve been to, it’s easier to just get what you’re going to exchange and then go to returns and do it all at once. Apparently not here, which is fine, but instead of telling me that the man talked down to me and made me feel like I did something so terribly wrong. I hope they looked at the cameras and saw that I didn’t do anything and had my receipt!!! I have never been talked to in such a mean way, I will never shop here again.
Love I can look online for something and it tells me exactly the aisle and bay in the store it is in.
Called there they transferred me 3 times and hung up
In the store for almost an hour and not one employee acknowledged our existence. Darn good thing we knew what we wanted and went to self service checkout...there stood at least 3 employees.
Nice people helping you all ways
Very clean store, Easy to locate and find what your looking with the isle marking signs. Prices were fair. To my suprise I found some Beautiful tile backsplash for a project Im working on. Their color selection was amazing! Over all it was a Great experience.
Had help from several personnel, excellent help very knowledgeable.
In and out pretty quick. Had exactly what I was looking for. Went around 7:00 a.m. on a Wednesday morning, store was quite empty. wish there was one of these stores in Bismarck.
Very friendly, knowledgeable staff. Clean store. I especially appreciate how clearly the aisles are marked (plumbing;appliances;paint, etc) with large sins suspended from ceiling & smaller signs at end of each aisle.
Staff are a bit pushy about promotions, but they have a good selection to make up for it.
Curbside pickup is a really nice option. Very easy to use. The order was completed perfect and the employee was really nice. Thank you! Well be back again!
Curbside pickup is a joke at the Fargo store. I went today and checked in successfully via the HD app. Then I waited. And waited. And waited some more. So I called the store and the CS woman assured me that my item would be out to my truck shortly. So I hung up and waited. And waited. Then I waited some more. I finally called them and told them to cancel and put in my refund. I drove a mile to our Menards and bought the same thing; it was $2.50 more than at HD, which is weird because Menards is usually cheaper. Anyway, I spent less time purchasing the item at Menards than I spent waiting in the parking lot at Home Depot. LOL... Last time I order through curbside pickup there.
Besides the Big Man upstairs and Menards this place is #1 in my book!
Needed a hot commodity this year is potting soil for succulents. They gentleman putting away truck had just gotten 3 cases in and said they were going fast this yearThey lady at the garden center cashier was very helpful and courteous as well
I like to evaluate places on a metric of four things. Are the products available of good quality, are the people working of good quality, is what youre looking for available, and how efficient was the visit. Here, the products were good (5/5), the employees were helpful, but not overbearing (5/5), they had everything I needed (5/5), and I was in and out in a mostly efficient manner (4/5). Would go again.
The sales clerk was not very nice when we asked her where the bathroom was.
On average, very nice store with great selection, prices, and well organized. Friendly staff, the paint ladies have a challenging job and do very well at it!
The guy in the utility kilt was super helpful. Much appreciated.
Good service they have someone at the entrance now to help guide you to where you want to go
Great customer service. Affordable deals
Excellent store. They are still having a mask mandate for employees and customers.
Excellent very good
Best in fargo
Only place to buy the latest Mwaukee tools.
They had a spectacular assortment of succulents, most in great condition (often, big utility stores will have quantity but not quality). If youre a terrarium/succulent/cactus enthusiast....definitely worth a stop. Gal size Hibiscus $3, each having a dozen+ buds.
Will price match. Clean store. Always find nice deals.
Ok so I used to be a die hard Menards customer (it was just where I grew up going so I know where everything is at), but one day I decided to bop in to Home Depot to try to find a tile cutter. I found a worker up on a ladder, hoping for just a point in the general direction of where I needed to go in an effort not to disturb his task. Not only did he get down and walk me across the store to the exact item, he answered every question I had regarding my project. Seriously, it was so amazing. He had worked in pretty much every home improvement profession so it was super nice to hear tips from experience. After he misplaced his phone on a shelf somewhere while being so helpful and engaged, my demands taking us all over the store, I realized he must be my spirit animal and decided to have him help me find a ton more. Ever since that visit I have had amazing experiences at the returns counter, in-store pickup, and many more times on the sales floor, one involving 2 workers helping me problem solve in the plumbing aisle, super determined to find the solution and the fittings i needed. I was so thankful for those gentlemen that day. I never leave feeling discontent or unheard, and theres something to be said about that nowadays. Keep doing what youre doing, Home Depot. Its working.
Piss poor service. Employees acted like it was a privilege for you to even been in their store. No one knew where anything was. One employee even had the nerve to walk away in the middle of our inquiry about tool boxes. Would not recommend this place to anyone.
I had to make an appointment for replacement parts for my lazy Susan that I will them have to order on line
HORRIBLE EXPERIENCE WITH FLOORING. Zero communication, no one responding to messages. Rude customer service. So disappointed.
I love filling like a theft...thats how they make people feel in this store. One of they Employees for me around the store And I shop at this store every other day or daily... Probably going to Lowes from now on
Super helpful, friendly knowledgeable staff, clean store.
Crowded nursery area, good plants.
Today we went on a scavenger hunt and a saleswoman was extremely helpful in not only helping us find the various items we needed, but she also gave invaluable advice for some products.
Its a good store everything is neat an orderly and if you dont know where something is the home Depot app will tell you exactly where it is based on the aisle number and bay number which are clearly visible in all the aisles.
I wish they had english speaking people!! Couldnt understand the person in lumber
Friendly people are great service
Nice store, clean, good layout
Between customer service and product knowledge they fall somewhere between poor and terrible. I only shop here when other stores dont have what Im looking for so I can be disappointed one more time before the day is over.
We have had multiple poor customer service situations and received damaged goods that were delivered to the store. My husband and I boycotted spending money at home depot after leaving frustrated multiple times. Today I went back just one last time because I had a gift card to use, and it wouldnt work- stated it was offline. It was an in store credit for $64. I am absolutely through with this store.
This place clean and good staff
We walked in and were greeted immediately by an employee named Steve who kindly helped us find everything we need. He was super fantastic and is great at his job. Thanks Steve!
Always have what I want when they tell you they are out of something!!!
Great customer service, fast checkout!
I was looking for a flapper. I went to where the sign said plumbing but no flapper. No sales associate asking if I need help. After walking 10 different aisles, I finally found it by the paint? This is why I choose Lowes a majority of the time. Always someone asking if you need help. Lets hope the flapper works, heaven forbid if I have to find a place to do an exchange.
Great service. Always attentive to needs of customers and knowledgeable on helping find the items or tools needed. Good selection of tools, appliances, and lumber.
I couldn’t find a person to help me out and when I went to customer service there were 6 people just chatting and I asked for help and they said someone should be in the bathroom area and to look harder, I just left.
Great store, friendly workers. You pay for quality and you definitely get it!
I had a positive experience. However both packages i picked up where somewhat poorly secured, packed, because of that my shower base has a small crack in one corner.
Honest, friendly, but ignorant customer service, and like four of the things on our list (about half) werent in stock in store. So much for making much progress on THAT project this weekend.
Its the home depot if youve been to one then youve been to them all.
Large clean COVID done
Lots of supplies decent prices and lot easier to get to compare to the other competitive stores
Very nice, people very polite and willing to help.
Great place to shop. They have everything!
Awesome service
Worst 1000$ product !!! I spent a 1000$ on a snowblower and stopped working after 9 months and i didn’t even use it more than 3 times because there wasn’t a high snow this year. And they keep giving me wrong number to call and cs dont want to take responsibility for it. It was not a cheap product so i can just forget about it. Worst helpers.
Well organized and clean! Employees are super helpful
I had bought some stuff to apply to my AstroTurf but since it was at an apartment decided against it so I return the unused goop and trowell back to home Depot without a receipt not a big problem didnt give me my money back but did get store credit which I spent right away thanks Home Depot
Excellent service in the paint department, Gabby was awesome in helping me out!
Even though I just wanted to get something from the garden center, I was directed to enter the main doors (by an unmasked employee) and had to walk through the store, past unmasked customers and employees, just to get two bags of potting soil. Few of the employees were masked, aisles were narrow, and social distancing was not observed. In the other two big home improvement stores, employees wore masks. Will stick with them in the future. Employees in the other stores were also friendlier and more helpful. Home Depot continues to disappoint.
I went to the “Pro Account desk” in the store to have them quote me prices for insulation and Sheetrock. I get to the desk and one employee directed me to their sales associate Ray. Waited a minute while he was busy, then told him I needed a quote on insulation and Sheetrock. He said okay. He starts looking it up and asks how much I needed. I said I wasn’t sure and told him the dimensions of the garage and the height of the walls, so he could get the right amount of quantity of both the insulation and Sheetrock . No more than five seconds after I told them the dimensions, he freaked out and said I don’t have time to be doing this I got 3 big commercial jobs to be doing rather than this! He told me to email him my dimensions and he’d get back to me later. What terrible customer service! If you’re worried about commercial accounts more than you should have a person strictly for that! Ray Estrella was very unprofessional and this was within 2 minutes of talking with him. No wonder why there was only 10 cars in the parking lot. I guess they’re not worried about over the $1,000 in the same material Menards quoted me. Looks like I won’t be going back there for anything. This review would definitely be a zero if that was an option.
5 stars for obvious reasons
Very well stocked
Was there to browse the garden center and get some garden seeds.
Great service.
Had no well plumbing supplies even though website suggested it would.
Went in looking to buy a door walked out with nothing. They didnt offer any help or seemed to want to sell anything.even after several enquiry,came up nothing
I like going to the home Depot web site. for about the last year year-and-a-half Ive actually been looking towards getting a replacement dryer and probably a washer. Also been price checking &:keeping an eye on hot water heaters. Spent a lot of time on their over the past year so as well as other sites most recently though I have been looking for gardening supplies as well as miracle grow dirt just miracle gro products over all unfortunately their prices along with most of the rest of the people who sell them are just a little bit too high. And greenhouses are absolutely insane as far as price. same goes for any kind of pole or support that is over 4 feet high (sometimes 2 feet) which I need mine at about 6 ft so that we can walk through the garden and keep up netting or mesh to keep the squirrels out. That is if I want anything to be able to harvest and eat out of my own garden.
Helpful employees, clean and well stocked store.