Luther Family Auto provided the best auto purchasing experience I have ever had. Andrew, David, and Mark went above and beyond my expectations. The transaction was easy and the dealership provided maximum communication and details to meet my needs. Hands down the best auto buying experience I’ve ever had.

Kari got me started and stayed with me until all was done. Spoke with Jim in Parts. He provided pricing on tires. You could tell he cared. Kevin in Service did a fantastic job. He has my continued business. Thank you Kari, Jim and Kevin, you are appreciated!

Overall great experience at Luther! Very helpful in every way from the start to finish. Everyone I came into contact there was very friendly and helpful. Thanks again, we will be doing our business with Luther.

I had a fantastic experience. This dealership set everything for me based on a phone call as I live in Minnesota. Samantha was simply fabulous in her knowledge and has great compassion to deal with the potential buyers. She made the vehicle purchasing experience bliss for me. I will highly recommend her. Another great guy to work with is Evan, who helped me in Samantha’s absence. I dont think I will try another dealership if I contemplate purchasing a vehicle in the future.

Had 30K maintenance. Did not receive verbal feedback about items requiring further attention. (Indicated on multi-point vehicle inspection). Received inspection form from cashier and looked at it when I got home. I had to call with questions. Would have appreciated call from the technician.

We weren’t necessarily in the market for a new car at the moment, but after our vehicle was not worth it to fix we started looking online. We happened upon a vehicle we liked and made an appointment. We met with David, and I truly can’t say enough good things. He made the process enjoyable, no BS and he was extremely personable. We came back the next day to finish paperwork and the finance guy was just as nice. Next time we’re in the market for a vehicle we will be going here!

I was called a lier by the service department and they tried to tell me everything that was wrong with my truck was my fault when I didnt even know everything that was wrong with it. They wanted to charge me $160 an hour to diagnose a code I had when a mechanic just unplugged a sensor and plugged it back in and it hasnt come on since. Plus I was over charged and told never to come back again. Unprofessional if you ask me

Great place to buy a vehicle! Bought a certified pre owned from here. They were kind and did not try to pressure us into buying a vehicle just so they could make a buck. We had a couple issues with the vehicle after we bought it, and Luther fixed the issues no questions asked, and gave us a vehicle to borrow while they did the work. I will definitely be buying a vehicle from them again.

This is the first new vehicle Ive ever purchased, a 2020 GMC Sierra 1500 AT4, and I am exceptionally thankful that I joined the Luther family. From driving up to driving away, the whole experience was pleasant, accommodating, friendly, and gratifying. Their experienced team was completely knowledgeable and informative, and helped me put a positive note on this year. I highly recommend if youre looking for a new vehicle, that you make it a priority to stop in and talk to the Luther team. Ask for Evan, and he can guide you to your next ride that you can appreciate for years to come. Thank you Luther Family!!!

Dale was great! Friendly patient, and low pressure. He was an expert on the vehicle we were interested in. I would definitely recommend him!

I took my vehicle in to be serviced and they did a great job, fast, pleasant to work with. They got it done when they said it would be. The gentleman that dropped me off and picked me up was very nice.

I traveled 11 hours to purchase an SUV. Corey and the entire staff were awesome! The customer service was AMAZING. The buying process was quick and easy.

Dealt with Tom Carrier. Was a real pleasure. He made excellent recommendations and made the process of trading my existing truck for a new one a pleasure. I was very satisfied with both the service and the price.

They we prompt and on time but they were suppose to wash the vehicle but did not. Also the windows were not cleaned. They left the plastic on the seat in the vehicle and the paper floormat. Had to take it out and find a garbage container to throw the plastic and paper away. They did not go over my vehicle as to what was found in the 37500 mile checkup. I wonder if they even did the checkup. Was disappointed in the follow up!!

1. The buying experience was great. We worked with Nevin in sales. He was wonderful and would like to buy every future car from him.2. Finance team. Not as impressed. We had our own financing which was fine and no one pressured us to use Luther for financing. However when trying to get a call back from this team, it is dang near impossible. We have been reaching out for 2 weeks. Calling the dealership, leaving voicemail, calling cell phone, texting. No response. Feeling like we are left out to dry and forgotten about.We are second guessing our decision to buy from Luther if this is how the customer service is after buying with you.

Robin was truly amazing, and supportive through a little bit of a difficult time there for me on such a big job on my vehicle. He kept me updated through it all and never left me wondering what was going on through the process. it was a long process and we kept patient with one another. I couldnt ask for better support. Thank you Robin, you must be of great value there at team Luther GMC Buick.

Was called by the sales staff on the vehicle I was looking for. Didnt need to negotiate and was pleased with the sales process.I noticed a few things the next day that made me think it was not ready to be sold under the certified branding. Small dent in the hood and tailgate, odor in vehicle, scratch down to the metal on the driver side door, and a rock chip in the glass. I will wait for Luther to get back to me on 3 of the issues to see if anything that can be done. I would be 100% satisfied if there was a resolution to those.

My wife brought in her car to repair tire puncture. After dropping her car, Luther did not have a ride service and she had to take Luther contracted Lift service to get to work. Lift car was old, dirty inside and out. She got her clothing dirty before she got to work. To pick her car up, she again called Luther contracted Lift service. Lift car was old, rusted and the driver looked like he stops drinking just for driving days. Both times, pick up service was unprofessional, unpleasant and it is NOT what we expect from Luther Buick luxury car dealer. Tire was fixed on time, but the spare tire was left in the trunk and was not placed back in its original place. Wife asked the mechanic to put it back where it belongs. After 15 minutes of wrestling with it, Buick trained mechanic was not able to put the spare tire back. Wife had to ask the manager to put the tire back. After reading the manual, Buick service manager was able to put the spare tire back where it belongs. What had to be 5-minute car pick up time, it was 30 minutes frustration and nuisance. We hope Luther Buick will improve its service and pick-up service as we will look for another brand and dealer on the next car purchase. :(

Car was giving issues, worked with Kevin. He kept me aware of everything that was happening and was in constant communication. Before moving on with any task, he would inform me.

I purchased my vehicle October 29, 2020. First time I turned on my AC. It didnt work. Service said it must of just happened. I call BS! Over thousand dollars to fix. I would of paid half of the bill. That wasnt an option. A happy customer is a return customer. I wont be back. But, Lisa Julian is a wonder sales person!

Entire staff at Luther Family Buick GMC are outstanding!! Exceptional service, care and very knowledgeable in our vehicle purchase! Theyre there right with you from start to finish, we received complimentary beverages and welcome gift for buying with them, who doesnt love chocolate and coffee? Thank you Richard Medley and Mark Carlson at Luther Family Buick GMC for our new vehicle!

Everything went better than expected. Pleasure to work with on my new truck purchase

I got the utmost service from David Denne & all the staff. I am completely satisfied with the dealership.

I have to say I’m pretty skeptical of dealerships. I’ve gotten burned way to many times but I saw a car I liked on their lot so I thought I’d try it again.Samantha was very good, didn’t pressure me and actually listened to the things I had to say. The finance guy Mark was very pleasant as well. He didn’t try to push or strong arm me into buying additional warranty and even though it was really close to closing time, he wasn’t agitated or in a hurry to leave. The only drawback was a two hour wait to get sat down and sign/initial all the paperwork.I’ll definitely tell my friends and family that this place did me well. Thanks Luther...and I’ll see ya next time!

Both Service Manager and test technician were right there at time of my scheduled appointment - no wasted time. Service Tech took time to ride with me and evaluate symptoms in effort to find the problem and quickly remedy. Service mgr kept me abreast of progress. Parts were in stock so was able to drive the vehicle home that evening. Very positive experience.

The salesperson was extremely knowledgeable on the GMC and Buick vehicles. He was very patient and thorough with us. I would highly recommend Corey Berghorst to anyone and will definitely go to him in the purchase of our next vehicle. I would give him a 10 star rating.

Everything went great! Normally a car wash is included with the oil change and it was not this time

Luther GMC was wonderful to work with! Our salesman was Evan and he great! We sat down and told him what kind of vehicle we were looking for and he found several for us to look at. We test drove an Acadia and loved it! He was not pushy and was very polite and easy to work with. We will definitely be back when we replace our next vehicle.

I have bought several vehicles from Luther GMC. They have great people to work with, Tom C, Troy. And Lindsey. They make us feel at home. I will continue to highly recommend.

100% Positive experience from initial inquiry on a new vehicle in transit to finalizing the deal. Dale and Mark were both so accommodating, and they both had a elpful suggestion or two that I hadnt already considered. Thank you for taking care of us.

Our salesman was very knowledgeable, friendly and courteous. In the future I will ask for his assistance again. The whole staff was friendly and caring and provided a welcoming atmosphere.

We have always been impressed with Luther. Whenever we have traded or purchased, it feels like it takes forever to finalize the sale. Nathan set up an appointment, Samantha gave us all the information we needed and Tony finished the sale. It was painless! We would recommend Luther to anyone 😀 t

Nevin (Salesman) was excellent! Felt more like arranging a purchase with a buddy than someone trying to sell me a truck. I was completely at ease with him. Great sense of humor and very knowledgeable concerning the product nuiances. I was not at all rushed despite a very busy dealership. If I could give Nevin and Luther Buick,GMC 10 stars, I would!!!

Everything went smoothly from start to finish and all my questions were answered, I was shown how to set up and operate all the functions on my new vehicle

The staff was very attentive. Welcomed me almost immediately. It was my first oil change which they offered for free. They also rotated the tires for no charge and washed my vehicle and vacuumed it out. It did take about 1 hour 45 minutes so be prepared for that which is expected for all of this work. It was neat and clean and the waiting room was nice. There were beverages to drink if needed.

My wife and I recently became customers of Luther Family Buick! After 10 years of dedicated business with another dealer in the area we traded my wifes 4th new Hyundai in for a Certified Pre-Owned Buick LaCrosse! She loves the Buick! There was one small minor issue with a seatbelt shortly after, and Luther stepped up and fixed it right away with no hassle at all to us!I purchased a new Cadillac XT4 in February 2019 from our previous dealership. I had always wanted a brand new Cadillac, I was super happy at first! But, the car got LOUSY gas mileage, nowhere close to what Cadillac stated. In addition, it also did not ride like a Cadillac. So, I decided to call our salesperson (Samantha) at Luther and see what Buick offered! I traded my 2019 Cadillac XT4 in on a new 2021 Buick Encore GX ST. I LOVE my new Buick! The styling is great, the fit and finish are better than all others in the class, AND the price is AMAZING, especially compared to my Cadillac! Best of all, the Buick rides so nicely!!!!!Now, I would say my Buick rides better than my Cadillac, but thats not necessarily a compliment nowadays! So, I will simply say, the Buick is a better choice for us!Jeremy Hulderman

I thought my transmission was acting up. Made an appointment with Rob Reierson and brought vehicle in. He and two others listened to it and thought it was the engine oil pump. They took it in and confirmed it was the engine oil pump. Rob worked with GM and came up with a nice resolution for me. Luther kept the vehicle. The tech stayed late to work on it and came in early the next day. Everything seems to work fine for now. I was very happy with Rob and the tech for the effort they put in for me. I was also happy GM took some responsibility since I just had it in for another expensive repair less then a month before. This pickup has low miles on it for the year 2015 (40,000 mile). I would expect GM puts parts in that last more then 40,000 mile. Overall I was pleased with Luther and GM other then having to dish out money for parts that should last longer.

The service is amazing! I like how on top of things you are with emails, texts, reminders and updates. It makes it very simple and straightforward!

Everything is very satisfying from the people Ive worked with to the customer service. I very much enjoy Luther and very happy to be evolved with the Buick family Luther dealership

They were able to get me in early and took care of all my issues and got me on my way!!Very helpful and answered all my questions!

Quick, easy process. I wasnt even sure about buying a vehicle when I went there, but it went so quickly it made the decision easy.

I recently had my car in for an oil change and tire rotation. When I scheduled the appointment, I also let them know that Something was leaking because there was a large spot left in my driveway. The team diagnosed that the transmission oil coolant was leaking as well as the front struts. They called me with the results and Let me know that for the struts, they would need to order the part. I gave them the go ahead to fix the first issue and they ordered the struts and set me up with a new appointment when the parts came in. After they put the struts in, I picked up my car and knew that something wasn’t right. When I pulled out of the parking space the car made some obvious noise and there was slight noise as I drove it home. When I pulled into my driveway it made another loud squeak. I brought the car back to the service department immediately, but when I backed out of my driveway and the front end got to the bottom of the driveway, there was a very loud clank. The service tech took the car for a drive and decided that the struts on the passenger side was bad. They ordered a new part and again took the car in to do the repairs. Also between these two visits we noticed that the car now had an obvious shake at about 40-45 miles per hour. They picked the car up again when the new part came in, had the car taken apart and when they went to open the new strut, they discovered that that strut had also been damaged. So yet again I took my car home and waited for a new part. This time, they inspected the part before setting up an appointment to fix it. Everything looked good so they fixed it and sent me home again. However, the car still had the shake. I called and talked with Robb, he had me bring the car in and they balanced and rotated the tires, when I picked the car up, it was still shaking at the 40-45 mile per hour range. The service tech road with me and concurred that there was a shake. They looked at the car again and condemned two of the tires so I had to then bring the car to where the tires were out on. It was here that it was discovered that the axel shaft was bent which was the reason for the shake in the car. I kept in touch with Robb, he also took the time to talk with the tire place and I. The end, paid for the axel to be replaced. I now have a smoothie ride and an so grateful for Robb and his team. As persistent as I was that there was a problem, he continued to take the steps to make it right and get me back on the road.

Quick, not pushy with extras and informative with what was wrong

Completed work in a timely manner, provided rides at drop off and when completed. Only reason for a non 5 start review was cost of the repair of a product they sell that has well known issues that should have been recalled instead GMC passed the cost to fix the faulty product onto their customers. More of an overall GMC issue than a location issue but they are tied together.

The mechanic broke the back of my passenger seat when he was replacing the motor; then put the seat cover back on. They refused to fix it and said something else caused the damage. You guys charge so much more than everyone else and the quality in your workmanship is not there. Its really sad that Ive had non stop problems with a truck that cost 60k when it was new.

Very professional people. The service department did quality work. Waiting areas are awesome. Nevin, my sales person arranged every detail and stopped by for a chat.

Had a message come on DIC and service advisor Robyn got me in so tech could take care of issue. Robyn took care of contacting the warranty company as well. Was very happy.

Good customer service,love to bring my cars there with the experience technician

I had to bring my 2019 Encore into the dealership due to a error message...Paul was very nice and explained the problem in terms I could understand. A rental vehicle was provided...Joe was also very nice.My car was ready to be picked up the next day.The entire experience was great...fantastic customer service!!!

Luther has always provided great customer service and follow-up.

Love Samantha! Love my car! Everyone was so helpful!

We loved working with Samantha Poer directly! So friendly and efficient! Best employee weve had the pleasure of doing business with regarding our vehicle purchase! Thank you!!

Morgan was very professional and offered great customer service. He did a good job of keeping me updated during the service.

Robin has never let me down .this time was no exception. Im really busy these days and Robin always seems to slip me inThankyou for having someone as caring as Robin working for youIll be backThankyou Paul

I want to thank Lisa again for helping me get the right vehicle for me. I like that she checks on you after you have had your vehicle for awhile to see if everything is okay. She also helped me get the right floor mats for my terrain. I love my new terrain. this is he second time wehave gotten a vehicle at Luther family buick GMC and I wouldnt hesitate to recommend Lisa to my family and friends.

Always friendly and helpful! Love the 2021 Envisions. This is the only place I will buy my vehicles from.

Sean and Troy were very helpful with my purchase. Tony the finance guy was also very efficient.

Everyone at this dealership is always so helpful. Great communication, wonderful coffee bar and great service I really appreciate!

Robin is always in constant communication and provides outstanding customer service. Please give him a well deserved raise! Too many people now days could care less and just put their time in.

Easy to schedule the appointment, great communication up to and through the appointment. They picked up my vehicle at work and dropped it back off so I had no disruption to my work day while my car was getting fixed. Good communication with the scheduler, the concierge, and the service department. They made sure they utilized my discounts and warranties when possible for the lowest cost to me. They washed the vehicle, too! Great service.

Waiting room was comfortable and felt safe in this time of COID-19. Staff were friendly and efficient.

Sean was a great salesman & everyone helped make out purchase easy!

Very happy with my buying experience.

The service was outstanding. Andrew was very attention to detail and made certain everything was done correctly and that were satisfied.

Nevin Beauchamp our salesman, there aren’t enough nice words to describe him and the patience he had with our full day of requests. He cleared his whole day to cater to us and all our needs. He treated us better than we could ever have asked for and worked hard to get us a great deal on a new pickup. When we tell people about Luther we also make sure we tell them to ask for Nevin because he will dedicate himself to you, your needs and will treat you better than you could ever ask for. Thank you Nevin for ALL you do for us, we appreciate you more than you know!

I feel that I was over charged for oil change and rotate of my tires . if you want people to come back to buy a new truck you should do oil change and then rotate tires as a comp service.your competition gateway Chevy is 20 $ cheaper I will go there next time

Check in was smooth, was able to talk to my salesman and cousin. Time went fast.

Friendly service from the moment I arrived, fair prices, honest recommendations on repairs, good communication, like the ability to text to communicate and receive updates.

Troy W, Andrew G, and Alli F did a fantastic job! The test drive all the way down to signing the papers w/Mark and ordering accessories was a seamless process!

Went in for an oil change came home with $5,000 worth of recommended service from your tech. Went to another Buick dealer and got a second opinion and they said that the issues were non existent. Very disappointed that the techs in a dealership would be dishonest. I would think they would take pride in working on a vehicle that their dealer sells and say that no service is required just change oil and drive.Update. Adam I tried calling the number you listed and they didn’t know who you are !? What department do I tell them you work in ?

Salesman was very patient and not pushy. He answered all of our questions and worked hard to accommodate us during this pandemic. Probably the best sales experience I have had. Highly recommend Luther Buick.

Bought my last 2 vehicles from Luther Family Buick GMC and will continue to bring my business here. They make the process easy and seamless. Always friendly, honest, and upfront!

Rob Reinnerson always makes the experience dealing with Luther very pleasant and worth while coming to the dealership to get my Envoy serviced. Thanks Rob.

Im disappointed with the issues that I have with the cars rear ac/auxiliary motor but that has nothing to do with the service department. They were very courteous and explained the repairs needed very thoroughly.

Great customer service. I called and told the saleman what I wanted, and he called when it arrived. Always will come back!!!

They had a great deal on a low mileage vehicle with AWD. Jared Summers was very easy going and not pushy at all. I would definitely recommend this dealership.

Fast and did a good job

Very straight-forward and transparent. Great dealership to work with!

I came in for a oil change on my 2020 GMC pickup. I had made the appointment online and had my verification. When I arrived they didnt have a record of my appointment. No worries, they got me in, oil change, tire rotation and out the door! Thanks everyone.

Always good to work with the Luther Family. New tires and service. Good day

It was a very enjoyable experience everyone was very friendly and knowledgeable it was a fun time

Great communication & service! My vehicle was picked up from my place of work, the dealership notified me of some additional work that they recommended could be done along with a price estimate, and vehicle was returned to me - all within a very reasonable amount of time.

Good service and friendly staff. Always a pleasure to do business! :)

They were all friendly and easy to work with. Even though I arrived late on a Friday night they hung around to make sure everything was taken care of.

I recently had the best service I have ever experienced from your business. I requested a pick up and delivery for oil change and got much more. The people were so friendly and helpful. I have told my grandson who works here if and when he needs a new vehicle he should go to Luther Buick GM because the service is great and the people so nice !

Easy to make an appointment. The drop of was very quick, no waiting. I recieved an email and call when the car was ready along with a brief update on services. Loved the coupons but the car wash was out of order. 😞

Had my car in ahead of schedule and back to me quickly. Great customer service.

Jarrod was pleasant to deal with not pushy thankfully he gave us time to decide for ourselves because the elevation was not the truck I was looking for. If I have to trade up again I will let Luther have first chance

Very helpful and knowledgable when we were inquiring about our purchase.It gave us a peace of mind knowing we were making the right choice. Thank you!

Excellent service as always.

Courteous and not high pressure !

Staff was very friendly. I brought my car in for an oil change and my tires needed to be rotated. The car and tires were brought at Luther, but I bought the car from the original purchaser. Since the tires had been bought there, they offered to rotate them free. The unexpected offer was greatly appreciated.

Always have great service. They treat you like family. Love their Senior Wednesday.

Great experience. Luther took the time to test drive my vehicle to ensure the concern was fixed and delivered it back to my home when completed.

Timely service. I was concerned however with the tech that installed my new tires as he forgot to load my old tires into the back of my pickup as well as missing valve cap. I also was surprised that I had to bring the tires up to proper inflation just one day after having them installed. That was a let down.

They were ready to greet me when I dropped off the car and promptly notified me when the car was ready. When i Picked it up that process went very smoothly and quickly also. Great place to do business with.

Very impressed with the employees! Very friendly and awesome to work with

I would highly recommend this dealership for those looking for a car. I knew what kind of car and deal I wanted before hand, and I was not pushed in any direction from their sales team. It was also extremely nice to have the 30 day warranty for used cars, as mine had a small issue needing to be fixed. Not only did they fix my issue, they inspected the rest of the car and found 2 other parts to replace free of charge, even though I didnt ask them to look for them. Couldnt have asked for a better experience.

Quick friendly service and did everything I asked.

Paul was very helpful on getting my truck in and out due to a family emergency. Thank you