user
MotorCity Harley-Davidson
24800 Haggerty Rd, Farmington Hills, MI 48335, United States
Appearance
MotorCity Harley-Davidson
Comments
Vi
Review №1

This was the 7th Harley Dealership we contacted. They have new ownership and were willing to make everything just right to make us a valued customer. We live 6 hours away in another state and drove the entire way to bring home our new bike. They gave us a great deal. Hogan was the best and has an awesome crew, Yoshi, Tommy, Damion and Abby.. We inquired about a used and ended up buying a new 2021 Road Glide Limited. We also purchased extras and we couldnt be happier. You all treated us fantastic. We danced celebrated to Mississippi Queen when we bought our bike. Be thinking about the song you want them to play when your buying your new ride.

Em
Review №2

I found a bike I liked online and MotorCity Harley brought my dream to life. Yoshi Rivera was my main man during the whole process. He found what I wanted (when it wasnt in their location), offered what I needed, and left out the typical sales pitch. He truly got me on my dream bike without forcing a single hand. It was like shopping with a friend and I couldnt have been happier. Yoshi made the process easy and comfortable. Thank you Yoshi and MotorCity for being a solid dealership! Ill happily make the ride back to you guys for all my Harley needs.

Al
Review №3

I had a great time over at Motor city Harley Davidson. My wife decided to surprise me with a new street glide special for my birthday. We dealt with Jeff and Tahoe and had a great experience. Tahoe was a tough negotiator but we made the deal happen. Would definitely recommend working with these two.

Br
Review №4

Great experience. Hunter had me out of there with my new road glide in 2 hrs. Couldn’t have been easier. I knew what I wanted, and hunter knew what bike had that. These people are great. I drove an hr past two Harley dealers to get this customer service. Picked the bike up and drove home. Couldn’t be happier.

En
Review №5

Thanks to Lexi my baby got his Harley vest thanks again great customer service🥰😘🖤

Da
Review №6

We came here for the trick or treat event, and everyone was so friendly and helpful. We even ended up speaking with Jeff and Tahoe about classes after Brian the HOG Director told us a few things. Thanks for all the great information.

Ma
Review №7

Thank you to everyone that helped me get on a new bike. Dilly was who u dealt with throughout the short process and between him and the finance they were able to get me a brand new bike when I came in looking for something used. Dilly was great and followed up a few days after the purchase to make sure I was still happy. I am very grateful for Him and the while team at Motor City. Thank you all for making me feel like family from the moment I came through the door.

Mo
Review №8

Great dealership. We were traveling from out of town and needed some unexpected repairs and MotorCity Harley took care of us in a very timely manner. Huge thank you to Dylan Keen and the service crew for securing a hard to find item and having the repair done that day! They went the extra mile to get us back on the road.

Is
Review №9

It was an amazing experience! I will recommend this location to anyone I know that is interested in purchasing a motorcycle. The customer service was phenomenal! Everyone was nice and answered all my questions.

Wa
Review №10

Every staff member there are so friendly. I love going to that Dealership. Cant wait to buy a Harley!!!!

Br
Review №11

I just recently purchased a 2017 Dyna Street Bob. I am new to the Harley Davidson family, & welcomed with open arms. Jeff & Tahoe were extremely helpful in my purchase. From walking in until I left Jeff was very helpful, and professional. He was not pushy or forceful in trying to make me buy something I didnt want. He sold me a bike that not only fit me but gave me the performance that I was looking for, and I could upgrade later on. Jeff listened to what I wanted, & went above to help me to obtain it. I really appreciate Jeff, Tahoe, & the Harley Davidson Farmington for everything. I am very happy and satisfied with my bike. Thanks Again Jeff.

Le
Review №12

Most of the sales staff are great.The problem is with the motor clothes manager. I was there during their customer appreciation weekend event and watched the manager go off on another employee for asking about buying shirt. Having worked retail, my employees were some of our best customers, and if management treats the employees that way, it shows that they dont actually care about the customer experience. Especially when she was walking around the sales floor while eating.Being a rider, youre limited on places that offer fashion and function, but I will never step foot into the motor clothes side of this dealership ever again. Ill drive further to a different dealership.

Ga
Review №13

Went there to just sign some papers for my endorsement safety class. Well, something may have went wrong.. I signed papers for a brand new Harley 883, but, it was simple and easy working with Zach. Told them what I had for a down payment on hand and the amount monthly I was looking to pay. After a couple hours of labor, watching two semis show up like Christmas with brand new bikes, coffee, jokes and just sarcastic remarks. I walked out owning a brand new 21 Harley 883 sportster.

Am
Review №14

Took a riders training course here and had a really great experience. The showroom is modern, with a lot of seating and space. Excellent selection of clothing (especially shirts!) and accessories. Full parts and service center on site. Friendly, helpful, informative staff.The parking lot has awful drainage, though, so if youre going to be there during the rain, park near the end of an aisle, not in the middle, to avoid dealing with high water/flooding during heavy rain!

Br
Review №15

Thank you to JJ Justin Johnson for helping me with this new 2020 Harley Low Rider S. Talk about a customer service oriented guy! Justin answered all of my questions and made buying my first brand new Harley a very easy and awesome experience! If anyone is looking for a new or used Harley, contact JJ! He will take excellent care of you.

J
Review №16

Holy smokes what a place. I walked in and was greeted by Larry he was extremely welcoming very excited and happy to help me even after I informed him I was just looking. Answered every question I had. Amazing employee made my visit ten times better no pressure. Go see Larry what a guy, killer beard too.

Ki
Review №17

This 5 star is for a sales guy named Chad and Chad only he is super genuine and very informative. If I ever go back there this guy will be the only one I deal with. Thanks again Chad!

Al
Review №18

Everyone is so awesome and so helpful! Finally got my fiance into a Road glide special and we love it. ❤ Motorclothes has some of the best selection out of all the dealerships Ive been too!!

Ro
Review №19

Loved the staff. Great people. Huge store. Tons of apparel. Plus my dogs were welcomed by all.

Jo
Review №20

I had a great experience today at Motor City Harley. Lexi and Mirsada treated us well and helped us with all of our needs. I highly recommend coming here. They were very kind and treated us well

Jo
Review №21

Didn’t even make it to the dealership. I called regarding a bike I was very interested in and kept getting pushed into coming in and looking at other bikes. He couldn’t answer any questions regarding the bike. They push you into using their financial institutions. I was told by Tim that 11% interest rate isn’t to bad and that I was making the buying process more difficult than it needs to be considering I wanted the vin number(if you check other dealers, they have pictures of vin number) of the bike so I could explore my own credit unions that offer 5% interest rate. Not only insulting but unprofessional. I don’t know if all the sales reps are like that but it only took Tim to ruin it for me. He had a chance to sell a bike but instead chose to not listen to the customer. I will go elsewhere. Hope others have better luck.

Bl
Review №22

I had wanted to do business with you and I was forward to another department to which I was placed on hold only to be answered by a machine. Very much of a letdown. Then when I left the message no one has not bother to call me back. Its been 24 hours. Dont bother calling back. You lost yourself a customer. Such a terrible way of doing business. Glad I didnt waste my time nor money to purchase something from your business. Escepially since I told your receptionist I was handicap and needed to know if you had an item for a birthday gift.

Je
Review №23

First I called 6 times and no one in sales would answer. I left a message for the sales manager and got no return call. I went online and found the bike I wanted. They said they had 5 in stock. Someone called me from my online inquiry. He said they had the bike on the showroom floor. I went to the store in rush hour traffic. Not only did they not have the bike as advertised, they only had one CVO and not in the model I wanted. I asked to see the sales manager. I explained all this to him and he said they have 18 stores and advertise what they have available. I asked why the online person said it was in stock at the Farmington Hills store. He had no answer. I asked for a price and he came back with a price $2,000 over msrp. I was in the store to buy the bike I was looking for and another one. I had a similar experience at their Pontiac store on Telegraph. No one in sales would even come up to me to talk to me. I bought my 4x4 at another store. I will never set foot in any of their 18 stores. They have lost me as a customer. I hope the new owners are smart enough to look at reviews.

Mr
Review №24

Anthony, Paul, Abby, Dusty, and the nice woman in service dept. are some of the nicest people I think Ive ever met, at least in the passed thirty years. I would, if you please, tell them that because of them I would never go anywhere else for service. I almost want to stop by just to say hello. Any way thank you very much. I so appreciate it.God bless all of them and their families. And blessings to MotorCity Harley.😁

Al
Review №25

Good music, learned a lot about their products. Beautiful motorcycles oh, a good time all together

D
Review №26

Had an enjoyable experience at this Harley-Davidson dealership. I was there for their swimsuit contest, and was really impressed with the spaciousness of their new facilities. I have been at this Harley dealership when they had a smaller place on Grand river, and was very pleasantly surprised at how much room they now have to operate and showcase their wonderful harleys. I think anybody in the Metro Detroit area should go take a look at all of the different types of Harleys they have, and engage with their staff. Really nice people, so if you are looking for a harley, you take a gander at all of their bikes.

Ti
Review №27

Can I do half a star?? Went yesterday to see about trading in our Harley. We got there and JJ is no longer there; we have bought all our bikes with him. In fact it looks like all the employees are new. We started the process and waited and waited and waited. Doug got called into work so we had to leave and told our salesman Chad and manager Tommy we were still interested and keep the process going. No response last night and can’t get anyone to return our call today. Called and spoke to finance with no results. Cancelled our application and will be looking for a new dealer.

Li
Review №28

Very positive experience! Did the new rider course with Johnny L. He is amazingly patient and knowledgeable. Id recommend this course to anyone wanting to learn or refresh their skills. Everyone at the dealership was so friendly and looking forward to someday getting myself a Harley from Motor City Harley-Davidson.

St
Review №29

Thanks to Abby Spitz who helped me with the purchase of my new bike I’m back on two weeks. She was fantastic in helping me understand the motorcycle and my buying options. Her sales team were fast and friendly. We had this deal whipped up in no time. I’ll give her 💎💎💎💎💎. 🤙🏻

Jo
Review №30

Set up an appt to pick up bike for service on Friday. Driver called in am and said he would be there between 3-4. Got a call from their dispatch at 430 saying they can’t make it because the driver got sent somewhere else. The woman on dispatch informed me that they are closed tomorrow and don’t have a driver on mondays. When I told her that I work outside of the business hours outside of that time, she said she would attempt to set up a pick for today and call me back. She never called me back.Outside of the fact that my business apparently wasn’t important enough to not reschedule…the lack of professionalism is amazing. It’s like they are doing is a favor by bringing them business. Do not recommend.

La
Review №31

Great place to go if you want to have a good experience in harley brotherhood nice bikes cool people 😎

Er
Review №32

Went here seriously considering a bike, a first bike. JJ was my salesman. Good guy. Not hard pressure, right amount of info. I ended up going back a day later and bought a 883 Iron and LOVE IT. After sale, met the staff at each department. Everyone was honestly very friendly and helpful. Not in a sale-y way felt more organic. Would go back here 5 out of 5 times when I need a part or service.... Or my next bike! Cheers,

Br
Review №33

Great people beyond great service just called yesterday to have a part delivered and it arrived today these guys went above and beyond my expectations cant thank them enough for the great customer service from the lady that answers the phone to the guys in the parts department Im beyond thrilled

Te
Review №34

The place is huge and they have more apparel than anyone else, great choices, heading back soon

Va
Review №35

OMG! Had the best experience ever. I spoke with these two gentlemen: Zachary and Sergio. I bet you cant get salespeople better than these two. They were very patient with me, and they probably had the best offer for me. I had to pass because of my budget, but I am sure they fought with their manager to get me that deal—the BEST experience ever. If you ever visit MotorCity HD, ONLY ask for these guys, ONLY THESE GUYS; I promise theyll go above and beyond to make your dream ( of getting on an HD) come true.

ja
Review №36

Very impressive facility.Large dealership great selection.The people here are great.Sales staff, parts department, service department & management all treat you good!My salesperson Zach took very good care of me.

A
Review №37

These sales guys/gals love to play games. Price on a new bike is XX,XXX on the HD website, but when talking numbers, they have already upped the price by several thousand dollars. Take for instance a brand new 2021 Road King Special. 22,999 on the HD website without taxes, title, doc fees, etc. Puts me around 24, maybe 25k. These guys wrote it all down and came up with 32k for just the bike! How awesome is that? Service dept is very helpful though and have some very knowledgable people working.FYI, I refuse to purchase a bike from this dealer that marks up their prices so obnoxious. First time Harley owner here, this was not a good show from a dealer from the sales end.

An
Review №38

Looking to buy a bike go see JJ, he will find a way to get you on your dream bike. Extremely knowledgeable about every bike so he always has the answer. You will find yourself going back to dealership to say hi and chat. We have bought 4 bikes, will always go to him.

Go
Review №39

Great place. Awesome selection of bikes and friendly people working there.

Je
Review №40

Had a great day getting my new bike. Everyone was amazing especially Sage Kimmel. He helped get everything together and find the bike ive been looking for.

Jo
Review №41

Very helpful for my friend shopping. Very good service.

Ma
Review №42

Great people and lots of bikes will definitely buy again when its time to upgrade 👍

Da
Review №43

JJ was fantastic to work with. He made the sales process painless, quick, and easy. Hes been serving my family for about a decade now, and theres a reason I continue the tradition with him

da
Review №44

Dylan is dope he’s good at keeping in contact making sure you’re all set.

Jo
Review №45

Very friendly and helpful staff. I dont own a bike yet but definitely looking to get a Harley and this place has some nice ones.

Ha
Review №46

Everyone was super nice. I got some really nice clothes.

Te
Review №47

JJ always helps me out. He got me into a new bike with no problems. If youre looking to get a bike see JJ hell do everything he can to make it happen, he does an excellent job.

mm
Review №48

Worst dealership I have ever been to, we were looking for a 2021 CVO Limited, called the dealership a dozen times was put on hold each time and nobody ever came to the phone, left a message for sales, left a message for Mike the general manager no one ever returned our calls. Went online to their website and saw they had five of the bikes we were looking for available, spoke to one of their online sales people and he confirmed the bike was there, drove 40 miles to look at the bike and most likely purchase it, got to the dealership and was told that they didn’t have any bikes available at all there, asked to speak with Mike the general manager, after waiting 10 minutes with nobody else in the store and him sitting up in their showroom perch staring at us,he finally came over to us and said that they didn’t have the bike!!! But……could have one in two days if we wanted to pay $2000 over MSRP. This dealership has no idea what’s going on and then tries to rip off the customer by charging $2000 more than they should. Save yourself time,headache and hassle and go somewhere else!!!! If I could give negative stars I would but 1 star is the only option, I don’t believe they even deserve that. What is really sad is the sales person that we talked to when we got there is the one that suffers because the place can’t be managed. TRUST ME GO ELSEWHERE!!!!!

Ku
Review №49

A Big thank you to Anthony who called me back this morning with some key info to get my 2014 Harley started after 3 years in the barn. Thx for getting me back on the road!

Ro
Review №50

They were awesome!!!!! Friendly staff. Got me in today to flash my Boom GTS when another dealership said it would be two weeks before they could do it. PLUS they were $10 cheaper. Def come back again

Th
Review №51

This place is the absolute best to come to. The staff are always super nice and really friendly and will help you get what you as fast as possible in a friendly manner. Tons of bikes to look at to see what you are looking for and then some. Wouldnt go anywhere else but here if I where you.

Ke
Review №52

Great place for a first time buyer. Made me feel like family. Staff has knowledge and will fit you to the perfect bike for your needs.

St
Review №53

To the sales person that thought it was appropriate to humiliate my 21 yr old son, that came to your shop to discuss his 1st ever motorcycle purchase, you sir (and I use the term loosely) suck! Super unfortunate for your store and super unfortunate that you felt it necessary to degrade someone in that scenario. Hell be on a Harley but it wont be from your store! He may not of left with one today but he will also never be a man or salesperson that boosts his own ego in that way.

Jo
Review №54

Staff is knowledgeable and friendly and really makes you feel like a park of the harley family

Bo
Review №55

Almost died because my 2019 Harley Road Glide ultra clutch failed. Do NOT BUY A HARLEY with a hydraulic clutch. The charged me $300 then blamed me for the faill. F Harley

De
Review №56

Nice friendly and helpful employees. Nice clean store. Has some really cool stuff.

Ke
Review №57

Third H-D from this dealer, and I’ve always been impressed with the patience and commitment to the customer’s experience. They understand long term customer value and apply it to their process. Inventory is always plentiful, and I look forward to many more years of loyalty.As for my most recent purchase of a 2021 Road Glide, JJ was outstanding and effortlessly gave me the time to consider all options. He didn’t overwhelm with pressure and answered all of my repetitive questions, knowing I had to go through my buying process. Kudos to JJ for making yet another customer remain loyal to the MCHD family!!

Da
Review №58

Amazing customer service. I kid you not, amazing. The employees here work great together and made my purchase easy to do over the phone so I can run in and run out. They even cut up wrapping paper and placed it inside so I can wrap it later. I had everything I needed for this Christmas/Birthday gift for my sister. After admiring my gift for my sister. I wrapped the gift up and couldn’t have been more happier with my purchase. It was a rush of people, but I was able to run in and run out. They made that happen, the employees. Great staff. Love the store. Definitely will come back

Ja
Review №59

Took my 2014 Street glide special there for repairs after an accident. 21 wheel upgrade was done with a new Klockwerks fender and fender adapters. I had Ohlins suspension installed front and rear. Bike looked great. Rode it home. Noticed the front fender was smashed. So after a few days riding the bike was bottoming out like crazy. Constantly hitting the fender. So i take it back. They tell me my crash bar was the problem. Lindby Magnum bar 1.5 diameter compared to 1.25 diameter stock. They tried to say they told me that would be a problem. Thats a lie! So I change the crash bar back to stock diameter. Still hitting the fender. Took the bike to Georgia. Bottomed out so bad the fender smashed into the bottom of the triple tree stamping the serial # in my fender. At this point I start looking a little closer. Someone mentioned the fender bracket might have to be adjusted. Thats when i noticed the bracket has a flat side and a curved side. The curved side was up flat side down. That didnt seem right to me. So I decided to flip them around. Guess what? Problem solved. No more hitting or bottoming out. The suspension was finally able to work right and the ride was amazing! Feeling happy and disappointed at the same time. I went back to the dealer to inform them of the problem. They refuse to take any responsibility. They tell me its not hitting anymore because I already smashed the fender. Once again. All my fault. You rode it they tell me. But they wont admit that they did anything wrong. The service manager wouldnt even come talk to me. Ive spent over 70k in this dealership but Id be hard pressed to spend another dollar.

Ch
Review №60

You guys are awesome 👍🏿👍🏿👍🏿 great job and was done when you stated it would be done 👍🏿👍🏿👍🏿 you get my business from now on ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Bo
Review №61

Damon is a joy everytime I am in there. He is very helpful and generally wants to help you get the right part you need. Thank you

ro
Review №62

Pro:First Ive Ive ever been in this shop. I hate going into dealerships very much. I came in to get an in the tank fuel line for my 07 Ultraglide. Joe at the parts counter looked it and the computer said they were out of stock, but Joe went the extra step and checked in the back anyway, and low and behold, he came back with the part I needed. Im always apprehensive about going into dealerships for anything, and Im not one to write reviews about anything. But Joe and Motor City HD have made me a customer. Ill buy here again, and If I ever buy a new bike, they will be the first place I go.Con:$55.00 bucks for a 6 fuel line. (But Im happy to have my part)Thanks again.

Ma
Review №63

Purchased my first ever new Harley and could not have been more pleased with the experience! From beginning to end the entire staff was friendly and very helpful.A special shoutout to the salesman JJ, he was outstanding to work with and also hilarious! He also took the time to make sure I understood not just the motorcycle itself, but he made sure that he understood me and what I was looking for so that when I left I would be happy with my purchase. JJ went above and beyond in my opinion and experience with sales people and I know I will never use anyone else to purchase a motorcycle from!

Do
Review №64

Great place awesome customer service

Jo
Review №65

Overpriced apparel. Alot of bikes. Just ok.

Ch
Review №66

Worst ever dealership experience. We called ahead and were told they have 2 bikes that matched what we were looking for. We drove all afternoon to get there and find out it wasnt correct info. Then one of the employees tried to call out the dude that had confirmed the info on the phone. Such a waste of my day.

Re
Review №67

A very large and well stocked Harley Davidson. Motorcycles galore. Every kind you can imagine including trikes. They also service bikes. In addition they have a large supply of Harley Davidson clothing and accessories.

Bi
Review №68

Worst Harley Dealership experience Ive ever had. Purchased a 2012 Heritage Softail Classic back in Mid May with only 1300 miles on it. Nothing but problems with it since I bought it. Service department, Service manager and General manager do not return phone calls, voicemails or emails. Found Craig the General Managers email on here from other reviews and wrote him an email while Motor city had my Harley for 11 days. Took them 6 days to even look at the bike and still couldnt figure out what was wrong with it. Since purchasing the bike it has already had a new battery, new regulator, new fuel pump and fuel lines. What was the 600$ inspection and setup fee that I paid for when purchasing the bike if it had all these problems? Put 5k down on my bike and financed the other 10. Very upset. Called Wolverine Harley and they had my bike in and diagnosed the same day. The owner even called me to let me know the bike is in good hands and Ill be taken care of. My business will be with Wolverine from now on. Ive contacted Harley Corporate over this as well. If you purchase a used bike, pay attention to the financing. 600$ for an inspection fee and 300$ in administrative/documentation fees. Almost 1k over the price tag of the bike.Update: Received 1 email from the general manager 17 days ago stating he would look into this and contact me back. I responded and said I look forward to speaking with him. Have not heard back since.

MI
Review №69

We just picked up our 2021 Tri-Glide. As promised, JJ was able to track down our new Harley in our desired color within a few days. We found it was well worth the trip from Indianapolis to MCHD, and we were treated fairly and like family. The crew at MCHD was courteous and very friendly.We will definitely recommend MCHD to any future customers. Before heading home, JJ was especially helpful and made sure we were totally satisfied while assisting us in loading and securing our new purchase for our return trip.

Da
Review №70

Incompetent parts dept. Ive had to drive up 3 times now to get the right light for my luggage rack, dispite me having the part number, name, and picture of my harley davidson luggage brand air wing luggage rack they still cant understand that I dont want the tour pack light considering I do NOT have a tour pack. This time Ill just return it and order it online, im done playing this game with a staff that doesnt know the parts theyre pushing.

Ma
Review №71

Friendly staff. Not overly pushy salespeople. Welcoming.

Wo
Review №72

They had my bike for 5 almost 6 weeks keep getting the run around with what was going on with it. Never a return call!!.. When i spoke with the Service Manager he stated they hadnt even started on my bike, and the advisors keep saying its on the lift and should be soon. Poor communication with customers and if you dont call they never update you on whats going on.

Ph
Review №73

Everyone at this dealership was amazing every step of the way when buying my new 2021 street glide Colin and Wayne were amazing thank you guys for everything

Gi
Review №74

Theres nothing better than riding a hog. Just kidding! there is something better, and that is riding THE RIGHT hog. Not sure what I mean by that? Go talk to Abby over at Motor City Harley Davidson, she is knowledgable not only in the bikes but in how they ride! Go find your perfect match at Motor City Harley- and as soon as you walk in GO FIND ABBY! SHES AWESOME!

Ni
Review №75

I worked with Zachary to get my first Harley, he was super helpful, knowledgeable and just an amazing guy to work with. Couldn’t have asked for a better first experience!

G
Review №76

JJ and Kirk made my 42 wait for another HD possible. Cannot express how satisfied I am with the new Street Glide! JJ and Kirks sales and financing experience and delivery to my home was simply, outstanding. Would highly recommend MotorCityHarley to any potential buyer ! Thank you very much !!

ke
Review №77

The staff is extremely helpful and friendly. The selection of inventory is awesome And the facility is very clean and orderly... 👍👍

Ke
Review №78

JJ and everybody at motor city Treated us like family we really appreciate them I will never buy a bike from anybody else if you are looking for a Harley go to motor city Harley

wi
Review №79

Charged me $65.00 for a service that was not needed. Scammers in service.

Sp
Review №80

Awesome spacious showroom...nice layout. Attentive Salesforce but not pushy.

Ra
Review №81

The people were very helpful and friendly they had a large selection of products

Co
Review №82

Bought a sportster at another harley dealership, wasnt happy with it. They swore it would take months to trade it in. Within 2 hours at motorcity I had no issues trading it for a bigger bike. The other dealership charged me way more than they should of, but motorcity fixed it and got me on a way better bike. Ask for JJ he was awesome but everyone in there was great and pleasure to work with. Highly recommend them

Do
Review №83

Nice! I was impressed! Coming from california. Plus the deals! Go check it out!

Jo
Review №84

The worst experience I have ever had dealing with a company they kept my bike for over 5 months and lied to me all the time about the process of what was going on

NI
Review №85

Jeff Cramer and JJ both took amazing care of us!! Got my first Harley from here amazing experience!!

Jo
Review №86

Bought my first bike at Motor City Harley! It was an awesome experience as everybody was really cool in the dealership. My salesman, Jeff Cramer, was a big help in finding the right bike for me. He’s a genuine person and isn’t trying to push you to get something just for a sale. Really great people here in general! 10/10 overall! Thanks again for everything, Jeff!

La
Review №87

Purchased 3 bikes from ABC over the years. Motor City, 2021, best buying experience ever. Will be signing up for many of the classes offered. Experience level at Motor City tough to match.

Mi
Review №88

MCHD posted an ad for a bike that fit the bill I was after. Since I live in Chicago, all of my initial dealings were via email/phone/texts through one of their sales guys - JJ. I only have good things to say about him. He was professional, straightforward and a nice guy. When I traveled to MCHD to sign on the dotted line, I found that the bike was just as advertised and my test ride checked out. The paperwork was ready and in order and I was on my way in about an hour or so. Good experience all around.

Li
Review №89

A dealership is a building some big some small, some real nice, some need work, what makes a dealership truly special is the people and the relationships, forged between customer and employee, I just cant say this enough, the staff at Motorcity go above and beyond everytime, they have a big dealership loaded with bikes, parts, accessories and motor clothes, but the biggest thing is the sole, you can feel it, this is my Harley Dealership

Ja
Review №90

I bought an Iron 1200 from these people and got a terrible rate, 9%, even with a 750 credit score. When I went to refinance through a credit union, they told me the buyout price was MORE THAN THE VALUE OF THE BIKE BY $2,300. Take your business elsewhere, theres a reason that place is always empty. Go to Motown Harley instead

Da
Review №91

Cannot thank JJ enough for helping out my wife and I on our dream bike. He is incredibly knowledgeable, friendly, and very good at getting you what you want/need. I went in just planning on looking at new bikes, and JJ found the perfect fit for me and my wife, had a price we can afford, and we couldnt be happier. I cant write enough good stuff about the guy. Not to mention all of the incredible staff that they have there. you cant go wrong buying a bike for motor City harley.

Tr
Review №92

My husband and I shopped around for a new Harley for us after owning several. Many dealerships were rude and pushy with bikes we didnt want. The staff at Motor City was amazing! We knew what we wanted and Dylan found the exact one for us. The finance department made everything smooth and easy. Thanks to Bob and Kurt. You guys definitely earned our business and we will refer all of our rider friends!! If you go anywhere else, youre making a terrible decision!

Aj
Review №93

Great place they had all the parts that I couldnt find in stockSale guy was awesome 👍

De
Review №94

Let me start by saying people at Service counter are awesome especially Justin. The service techs though are a completely different story. Incompetent is putting it nicely. They dont pay attention to what they are doing. Just one example is i had a after market clutch installed that burned up within 600 miles. Why? Cause they didnt pay attention to what type of clutch and used the wrong lubricant in it. Another one is tire pressure. Dunlop which is Harleys stock tire runs at 32 psi in front noted 36 psi in rear. I run Metzler tires on mine which require 42 and 46 because of softer compound tires. The techs HAVE NEVER got this correct. Even when I have specifically had it noted on service order. I could go on but I feel as though that is piling on.

Wh
Review №95

I know nothing about motorcycles, but my husband really wants one. So I went in just looking for something shiny, yet manly. Dusty took the time to explain the difference between each bike and offered suggestions for my tall handsome husband. Great customer service! I’ll be back with my husband, to get a bike for me, not him.

Ra
Review №96

Got new grips, fluids changed and picked up a little gift for a friend.. all good here

Br
Review №97

I visited Motorcity Harley Davidson Oct.18 2020 expecting to trade in my bike for a decent used bike but rather than that happening Scott Bradley made my dreams come true!I left with the bike I’ve wanted since I started riding. My very own BRAND NEW 2020 Street Glide!!!To say the least him and his team worked very hard an got me on the bike I was meant to be on I couldn’t be happier with my experience.I will absolutely return an refer anybody to him for a great sale!!! 🤙🏽🤙🏽🤙🏽

Ro
Review №98

I would like to thank Paul from service an Christian for Tunein my bike on the dyno Great job thank you

Pe
Review №99

Just bought a new Road King just awesome

Ra
Review №100

In Detroit for a show and stopped in to grab a cool shirt. I was surprised to find an upscale selection of popular Harley models and way cool gear. The bikes were tricked out with OEM goodies, showing off new paint and polished surfaces really well. They have lots of sunlight coming in and the staff is top notch, shining bright too. Thanks!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:24800 Haggerty Rd, Farmington Hills, MI 48335, United States
  • Site:http://motorcityharley.com/
  • Phone:+1 248-473-7433
Categories
  • Harley-Davidson dealer
  • Motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Used motorcycle dealer
Working hours
  • Monday:11AM–4PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:Closed
  • Sunday:10AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations