I had the best salesperson! Her name was Z and she greeted me outside and I was dressed in sweatpants and a T-shirt. She treated me with the respect and dignity I deserved and did not prejudge me. She even bought me a snickers bar ( My favorite) while I was getting the deal signed. Thank you and I love Audi in Farmington Hills!!!I’m going to send my sister to buy a car in 6 months!!💯💯❤️💋💋

I just got a new Audi Q3 from this location, and it was such a seamless experience! Z Amhaz was a pleasure to work with. She made the whole process easy, and I am so happy with my new car!

Great experience! Friendly and very good service. Updates throughout the day and very convenient valet pickup and delivery service. Would certainly recommend!

Service is excellent! My advisor, Jessika D., is helpful, friendly and knowledgeable. The place is very clean with good amenities while waiting for my car to be serviced. The shuttle service plus the dropping off my car to my house make it so much convenient! Now, who wouldn’t want that kind of above expectation services?

Jessika and the team was great! Quality Audi workmanship and even better customer service. Thanks again!

This was one the best car buying experience I ever had. Z was amazing, knowledgeable and was so nice. She worked fast on getting us in and out we were very happy and could not ask for better service. She got everything ready before we even got there and we were out driving the new car in less than 20 minutes and she gave us a great deal!!!

I was in the market for Audi Q8. I stopped by Audi Farmington but unfortunately they didnt have one in their inventory. However, I wanted to should out Z, shes amazing at what she does: customer focused, friendly, and data driven. I am not a big fan of car shopping due to my super busy schedule, but awesome people like Z make car purchase a fun experience.@ Z you rock! Thank you

We got a new Audi Q3 from this location. Z Amhaz took care of us the whole process of leasing the car. She was so lovable and friendly and handled it very well. Also, the car is just Amazing 🤩. Thank you 😊

My suv had oil change great service as always.

I made an appointment to have them diagnose my Audi S6 they said it’s $170 fee to find out what’s wrong with her, next day they called and said they couldn’t find out what’s wrong and they need to charge additional 3 hours of labor and replace the battery so they can find out the problem. I decided to take it somewhere else due to their lack of knowledge in these cars, when I got the car back from the dealership they didn’t put back the parts they took off(last pic shows how they got the car) ..I found screws and covers sitting here and there some broken parts while they were taking them off and the engine cover sitting on my rear seat. How can you not put the parts back where they were? Totally unprofessional. Never going there again for any service on any of my Audis.The lady who was working with me on the phone was nice and professional.

Don’t ask questions - just go to Z for your next car! The entire experience was so easy and seamless across the board. She found the perfect car and took care of everything for me. I would give 5 more stars if I could!

Z is the absolute best! She’s very professional, helpful and efficient and she made the entire process so easy to follow and understand! She has a great personality and very nice to work with. I had a great experience leasing my car with her from this dealership. I would definitely recommend her. Everything went so smoothly and the service is phenomenal!

Had service appointment for my vehicle. Plan was to drop car off catch shuttle back to house. Later in day dealer would drop car off at my home finished. The whole experience went extremely well. The dealer kept me up on issues by texting me. They also supplied invoice with detailed information on what was the approved items I agreed upon recommended for the 65000 service being performed. Like any dealer work performed and being an Audi service is not cheap. But we have always gotten the car back with no problems. The hardest part of servicing your vehicle is trusting the dealer or business you have do the work. We have used Suburban Imports of Farmington Hills for 5 years. While you will spend money where ever you go it’s how you feel about the work done. We are satisfied.

Unfortunately I didnt have the same experience at Audi Farmington Hills as most of the other reviews I have read. When I went in to test drive the vehicle I was interested in, I could see the salesman, Patrick, laughing in the window as I drove off. When I returned we went over numbers and they offered me a ridiculously low amount for my trade in. The entire time I felt like the salesman was acting as if I couldnt afford the vehicle I was interest in.. I left the dealership and saw the salesman laugh once again as I drove off, very disrespectful. I knew immediately I would not be purchasing from this dealership.I sold my vehicle for 6500 more than what they offered me and purchased a new Audi from a different dealership, who actually treated me like a customer. I would not recommend Patrick as a salesman

The customer service at Audi Farmington is unmatched! Out of all the dealerships I’ve been too, I’ve never got any service as good as I got here! Z was amazing she made getting my new car super easy and seamless! I seriously recommend seeing Z!

By far the best experience I’ve had when shopping for a car, all thanks to Z. Not only did Z take car of us, but she also did a great job at making us feel comfortable and making it an easy process. I highly recommend Z when looking to get a car.

The customer service is EXCELLENT. Chery Knox handle my appointment and repair service Top Tier . The concierge service was a pleasant surprise as well . My vehicle was picked up, repaired and returned in a timely manner . Everyone was knowledgeable and friendly . I will definitely continue to bring my vehicles to Audi of Farmington Hills . Keep up the good work!

Working with Z Amhaz was one of the best experiences i have ever had! she answered all my questions and concerns and would get back to me in a timely manner. she made my car purchase a walk in the park which allowed me to enjoy the process. there is no where else i would rather go! :)

My wife and I worked with Z when we purchased our Mazda CX9 through Suburban Mazda and it was a great experience. We have been wanting to purchase a new Audi Q8. I called Z to see if this was something she could help us with through Suburban Audi of Farmington. Interestingly enough Z said she now works on the Audi side. We picked out what we were wanting and drove off with it last week. Z is great at what she does. No pressure and no stress. Any issues that have come up she has been able to guide us and work through them successfully. I will always recommend Z to my friends and family as well as go to her in the future for my new and or used vehicle needs. By the way I have never been able to give this type of review for a car sales person. Z always makes the experience a pleasurable one.

I was told that your car must be 2017 or better to get a loaner when yours is getting repaired even when spending $5000

I recently worked with Z for my new car purchase and she did a great job. Was very helpful with questions even after I got the vehicle. Thanks again!

First time there and won’t be last!! Got my first Audi and Z Ambaz was wonderful!! She was so helpful and checks on me. No other dealer or sales person has done that. Z goes the extra mile and would recommend her to anyone. Everyone was so nice, helpful and fast. Straight forward and great deals.

The service department has really degraded over the years. At one point I would only take my car here for service, now I will drive out of my way to not bring my vehicle here. My last experience, which was recently, because of an emergency tow which Audi insisted the vehicle be towed to the Farmington Hills location. So many things wrong with the service, the oil was changed and the oil service notification not reset, the oil level was not filled completely (2nd experience with this happening), a greasy glove was left in my cup holder, greasy hand prints left of my car and car was not washed. I could go on and on. If others are like me, I buy a luxury brand for the entire experience and quality service level. Well, the last several experiences I have had with this location has made me rethink my loyalty to the Audi brand. Mercedes is starting to look better and better.

I would highly recommend working with the team at Audi Farmington hills. Z was fantastic, made the process super easy and went above and beyond to get me into a fantastic car.

The dealership quoted a timing chain replacement. My extended warranty company denied the claim based on the information provided by Audi of Farmington Hills. How do I have faith in Audi of Farmington Hills after this. If I did not have the warranty I would have authorized a needless timing chain replacement. Very confused!

I have always had a great experience with Audi Farmington Hills. The first time I had an issue with my audi I took it to another Audi dealership. The price they quoted was double that of Audi Farmington Hills. They are fair and do great work.

My favorite dealership and it’s close by!They fixed my flat tire last week and silvered my car to my place!! Love this service

Very good dealership. Had a great selection of cars. Z kindly helped me a lot to proceed smoothly and quickly without any issue. She is very kind and nice.

Z was amazing to work with. She made my experience of purchasing my new vehicle so smooth and easy. She was extremely responsive and answered all of my questions. I told her the exact vehicle I wanted and she worked so hard to make sure I got it! She was even sweet enough to check on me a couple of days afterwards! Amazing customer service and I would highly recommend her to everyone.

Purchased my first Audi from Ms. Zahraa at Audi of Farmington Hills and the experience was absolutely perfect. She made it as painless as possible and answered any questions along the way. Definitely won’t be my last!

Service was supposed to be completed the same day, instead it took 5 days as a component was broken during a recall fix.The check engine light was not addressed, light went back on soon after leaving the dealership, service advisor said this was not looked into as I told her this was due to the recall issue.The service tech did nit reset the Due service notifications so this come up when we turn the on.Tire rotation was ?performed, check tire pressure light came on soon after leaving the dealership.Poor service experience.

I was extremely disappointed in my service.I waited over 2 1/2 hours for an oil change and some fluid changes..My service rep left my paperwork on another persons desk without communicating with either of us. Abandoning us.We discussed not washing the vehicle because of its new ceramic finish, but made no attempt to communicate it to the shop..The car was washed and the $1800 finish was impacted..Ive been driving 25 miles, 8 years to your dealership for service. That will cease now.Mike Perry

If youre going to come to this dealership, make sure youre working with Zee!!! She gets the 5/5 stars, the rest of the dealership gets 1/5 stars, so if you want to have the experience you want and get the car you want, save yourself the time and effort and make sure Zee is working that day. If shes not working that day, dont even waste your time like I did!!! She has all the inventory memorized along with all the details and specs of every vehicle in inventory, and has an idea of what will be coming in and when they may be getting something new in.So the way my experience went before we got Zee to help us, is I went in on a Friday (In which Zee was not working that day) and was trying to get a new vehicle for my wife who was starting next week, so we needed something pretty quickly, our time was very valuable, but when we arrived there trying to get the sales department to help us find something, but instead we were being told word for word It seems like you guys are just wasting our time. As if our time was not valuable at all, and their time was infinitely more important (Keep in mind, I work 6 days a week and I practically work the hours that the dealership is open, so coming to the dealership is not easy for me, im sure a lot of you experience this issue as well!) The financial manager basically walked us out as we were still trying to figure something out, while others were still being helped, it was very rude. We left very frustrated, but called back the next day because we were still interested in getting a vehicle. Thats when Zee answered and basically made the process so easy! She had us come in Monday morning, met all our needs and did not hesitate once to help us! She got us the car we needed in no time and even helped me set up my insurance. She walked me through everything, and we made the purchase. After the purchase, she even stayed and sat in the car with us and went over all the features in the car in case she missed anything, she was simply amazing!

Efficient online scheduling for my S7. Great communication from Cheryl both before and during service. All services done well and quickly. Overall a very good experience for scheduled maintenance. Also had the winter tire/wheel package swapped for the summer package and really appreciate that the tires/wheels are stored there until needed again next fall.

They do a good job most of the time as long as you verify and question their recommendations. My breaks and rotors were at 50% wear and they recommended instant replacement for about $2k. The detail cleaning is not recommendable. It wasn’t detailed. Had to go through and do several touch ups.

So far so good, except for receiving 4 requests for leaving a review, so heres your review: the work is not yet complete so I have nothing to review yet. I brought my vehicle in, you did the 85k mileage work on it, seemed reasonable at 700. waiting on a part to come in and for the mechanic to have the same day available as I do which will be on Saturday the 27th, so I guess Ill come back and correct the stars rating and edit these comments after the work is done and I have something to review.

This is by far the most professional car dealership I have ever bought from in my life. Service after sale has been second to none. Cant thank you all enough.

Cheryl is wonderful!! She organized for me to get a rental and although I had to return to drop my car off, she made the process very smooth! Always great and timely customer service in Farmington Hills! Thank you!!Jessika was wonderful, took care of me promptly! Farmington Hills service department always provides superb customer service. Thank you :)

Jerron and Cheryl are awesome! My Check engine light came on and when I called a few days later to make an appt, I was told I’d have to wait at least a week for an opening. I then contacted Jerron directly and he got me in the next day! Cheryl worked with the manufacturer to get a part that was leaking covered at no cost since it was supposed to last at least 60,000 miles and needed to be replaced around 30,000. Now thats great customer service from both Jerron and Cheryl! I originally came in just before the pandemic hit because the previous dealership I went to refused to honor my car’s warranty when I needed a new battery so I took my business elsewhere and I’m so glad I found Audi Farmington Hills!

Excellent service and writeup experience! Kept informed while waiting and they addressed all three issues I brought my SQ5 in for. My Service Writer was very experienced and pleasant to work with throughout. Five stars all the way.

Cheryl is awesome. They fixed my Q7 quickly. My kid is having some medical issues where I can’t get to the dealership so she figured out how to get it to me (I live 30 miles away). Thanks Cheryl

Had a great experience buying my car here. Highly recommend as a dealership. Davis was a great sales rep, he knew everything about the vehicles and made everything very simple.

By far the best customer service, z Amhaz made everything so easy and convenient and provided the best customer service from A to Z go see her highly recommended

Phenomenal customer service!! After a slide warning while visiting from out-of-state, I brought my car in last-minute for a check and was given a loaner for a dental visit. I left an hour later with a full report, washed car, water and snacks for the trip home .. all at no charge! Very happy customer!!

Smooth and easy. Set up appointment on line and pleasant in service experience.

Z was very good at helping me with getting me the right car

They upgraded my CX-5 GTR lease early and got me a lower payment for no charge. Z is great and I will be coming back for my next car.

I hadn’t visited this dealership in quite a while. Decided to get a oil change. I called and made a appointment. When I arrived I was meet by a younger woman who was the current service writer in the Audi service department. I informed her of my appointment and my desire for a oil change.After obtaining the information from the car, she informed me of some additional work that I might be interested in without checking service records or even asking about the history. ( additives for gas tank, tire rotation, additive for engine)I informed her that I didn’t require the additional services and that everything was up to date with my service suggestions, she caught a attitude. And walk alway saying smart comments.I remember now why I didn’t come to this dealership anymore. After the one guy who had the office in the corner left the service department, customer service was not the same. I’m sitting here waiting on my car and I haven’t noticed her act like that with any other customer. However they don’t look like me either. I won’t spend my money here anymore.

If you want to feel the real life be one of Audi customers

The staff is extremely professional and friendly. It is a joy working with such pleasant people.

Excellent service department. Fair prices. Comfortable waiting area. Knowledgeable and courteous staff.

Just purchased a new car, My Sales person was Z Amaz. Very thorough, even checks in after my purchase.

Z was very kind and helpful! She was super responsive and made our experience seamless. She’s great at her job and makes you feel like family!! Audi has the most beautiful vehicles 😻

Went on a Saturday,was greeted by a sales rep,and when I told him, that i was here to activate my Audi app,he said he was helping others and would come back to me,I waited and waited for like 45 mins,saw him helping others who came in much later.i understand they work on commissions but this behaviour towards existing customers shows the dealership values.

I could not believe the Service I received at this Audi dealership. I had just bought an Audi Q3, and needed assistance on navigating the inside portal. I walked in hoping I would be greeted and no one even recognized me to say hello. I was hoping it wasnt the color of my skin that deflected what my outcome was. However there is still no reason for someone to be waiting 15min while employees just look around you and not be acknowledge on what brought you in today.

I had an awesome experience with zee at Audi. She always takes great care of me. Everybody go see her!!!!

Audi sales & service is the best. I only buy Audi’s now.

Not impressed with service. After taking the vehicle home, could not open the hood (this was not the reason it was in for service). Had to return to dealership to correct issue.

Very disappointed in the service department at this dealership. Brought in a Audi coupon (who know what vehicle I have) with a $70 oil change offer. I was told that I have a V6 vs. a 4 cylinder, which the coupon was for. So, I expected it to be maybe $80 or $90 for the extra oil. Nope - $150, Over double. When I questioned it, she said there was nothing that could be done. Yes there is - but you chose not to. Also, had an appointment (which really doesnt matter) and for just the oil change I came in for it was 90 minutes?! Tons of work to do here as customer satisfaction is key to retaining customers at that dealership and for the brand.

Outstanding customer service here. Can say enough good things about our experience at this dealer. Thank you

Every time I’ve been to this dealership for service they have always been helpful and kind. Even when they couldn’t duplicate a problem they made several attempts and explained what they tried. On top they usually get the car back to me on the same day, providing a shuttle service whenever needed. Overall, these guys are my first choice when servicing or shopping Audi.

Cannot be more satisfied with their service. Got it done on time, explained the situation of every step and got the work done, most importantly!! Special thanks to Cheryl!!

Highly recommended . Valet pickup and drop-off service was outstanding for my AudiA6. Thanks

I have worked with Audi sales and Service for over 5 years. The staff is excellent and the service is 2nd to none! The facility is clean well laid out (snacks available while you wait). I highly recommend Audi of Farmington Hills and I rate this place A++++

I have been bringing my Audi A4 in for service for several years now. Cheryl in the service department is the best! If she is not available on my initial call she ALWAYS responds promptly & goes above & beyond to give great customer service. I hate to share my “secret” publicly but she deserves the recognition. Thanks Cheryl for helping me out when my car needs service!!! You are appreciated!!

Excellent service from advisor: very friendly, efficient and informative.

Great experience shopping here with Z! She answered all my questions and arranged quickly for me to see a second car that had different options than the one I originally inquired about. Would definitely consider coming back for my next vehicle!

Second time I’ve had my Audi serviced halfway. With only an explanation of G we’re sorry we don’t have the parts we don’t have the time or the repair obviously wasn’t done properly.

The service at Audi Fh is always very professional, fast and great! I have been supported byJessika the last few times and I am very satisfied. She has been excellent in communicating with me during the process and making sure everything is taken care of. I will use Audi Fh service again and would definitely recommend them - you are in great hands :)

Regular maintenance service was good...front desk staff should be nice to there customers...they acted like they were super busy and didn’t really show any interest in answering my questions.

Friendly staff and quality customer service

I had a steering shaft issue. I originally got an appointment for a week later. Cheryl guided and helped me to tow in the vehicle and had it fixed by the end of next day. I really appreciated the quick service and excellent advise by Cheryl. I was able to make my trip that weekend!!

Unfortunately, 0 stars isnt an option. This place is nothing but headaches. I have had my car serviced here a few times and just about every one of them are absolute horror stories. My first visit was for an oil change, and an inspection to see the condition of the car. At the end of the inspection which was questionable at best, they ran it through their car wash. When I get into my car I realize I now have a broken center console lid. I talked to the person I was working with during my stay, Cheryl, and she took some pictures and said she would get back to me. The dealership did the right thing saying they would replace the lid and fix the plastic that was damaged. It took about a month to get them to order the part, then another month for it to arrive. About half way through the third month the lid was replaced. However, the person they had to fix the damaged plastic wasnt available so I was told I would get a call about when they would be available to set up an appointment for that. The damage occurred in January. On top of it being nearly impossible to get a call back from them, they finally fixed it in June. I cannot imagine purchasing a car here, let alone even getting one serviced. I would avoid this place at all costs, not worth the headaches.

Z was great to deal with. Z was very professional and responsive to all my questions and concerns. They worked hard to get a deal but unfortunately they didn’t have exactly what I was looking for. Not Zs or the dealerships fault. I’d go back there in a heartbeat if I needed a new or used car.I regret not purchasing my car through her at Mazda of Farmington Hills. I ended up going to Ralph Thayer Mazda and what a nightmare that has been. They delivered the new car to me with dents, scratches and damage and almost refused to fix it until I showed them photo evidence the damage was there prior to my purchase. They finally got the repair approved by Mazda corporate, which I am now waiting on to be complete.TL;DR - buy your car through Z at Audi/Mazda or Farmington Hills. You’ll enjoy a much more pleasant experience. Trust me.

Highly professional team, that is courteous, helpful and friendly. The team at Audi Farmington Hills goes above and beyond to ensure my Audi is in top notch condition and provides a truly exceptional experience.

The issue was addressed promptly and the service was completed as soon as the part was available. The service staff was great. The option for vehicle pickup and drop off was extremely convenient. I received text messages and emails with updates. I was quite pleased with my experience.

I continue to receive great service at Audi Farmington Hills. For my 30,000 mile service appointment, they made a loaner available, and completed the work on my vehicle when they said they would. The only reason for not giving a 5 star rating this time was a slight snag with the online billing. Other than that, everything went well. Thank you Serica (my service advisor) for your help and keeping me informed throughout the process.

Thank you Audi Farmington Hills for such an easy and seamless experience!Z made the process of purchasing my Audi enjoyable and effortless. 10/10 would recommended this location, everyone we worked with was great!

Quick in/out for the oil change and tire rotation yesterday! The shuttle was on time and ready to transport me to and from work and Cheryl was professional and easy to work with. Thank you Audi!

They have improved compare to last time. Luxury brand should provide a phenomenal customer experience that stands by the brand. I still had a little issue with my vehicle few months after it was with the dealership for a month and no follow up. I need to see whats next.

Very pleased with the service I received on my car. Always leary of going to a dealership service department when I didnt buy from them as Im uncertain of how they will treat me. Serica was very helpful in making sure I knew what was going on with my car and helping coordinate my services needed. Id come back again for service on my car.

Took car in for normal 30K maintenance and a few other issues. Had car for 10 hours and never got one update on status. Shuttle service was closed by time I made contact on my own so had to get a co-worker to drive me to dealership and ended up requiring a loaner. On way home on Day 2 I got a low tire pressure warning and update needed so will have to take it back. Issues were partially resolved. Not really happy with overall experience.

From valet pickup to great communication from my service advisor Emily, my experience at Audi of Farmington Hills was outstanding. We will definitely return when needed.

Earlier this month someone backed into my car and damaged my entire front end. I took it to the Audi service center in Farmington Hills and couldn’t be happier with the work they’ve done. Jerron and his team worked on my car and did an amazing job! The work was flawless and did it in a timely manner. Thank you for the amazing work!!

Took my car in recently for service and Z (my sales person) and the service department made sure I was taken care of quickly with no hassles! If you’re looking to buy a car go to Z, she’s friendly and super nice.

Just had 40K mile maintenance done.No issues reported but would like to see what works were actually done.Invoice didn’t mention details.

Excellent service! Did no receive Audi for loaner, after waiting 3 weeks. My wife would have liked it

Nice stuff but kind of expensive. I wasnt ready for $591 bill for oil change 😫

Very good professional work on my 2019 Q8, DEALER Deliverd carTo my house when it was done

Always feel welcome to visit here for my A6 serviced. Kind and clear in professional manner!

Very busy and efficient dealership that prides itself on being able to help you. When we were faced with a difficulty with our Q5, the service manager made sure our needs were met and had us leaving happier than we came in. A dealership should be able to listen to its customers and provide them the adequete help they need... Suburban Audi of Farmington Hills was no different. Thanks!

The sales team was so nice and helpful. Lee was the best and Jennifer is awesome. Go to Audi of Farmington Hills and ask for Lee Sadek. You are guaranteed to walk out with a brand new Audi!

I bought a 2015 CPO Audi Allroad on January 20th, 2017. This will be the fifth Audi Ive owned and second that Ive purchased through a dealership. The guy I mainly dealt with was named Che and he was wonderful. Super humble and welcoming, and he quickly resolved any questions I presented. Their prices are on the higher end of the spectrum, but after reasonable negotiations, I left feeling like I bought an incredible machine at a very fair price. Heres to rolling 200K miles!

Great overall service and customer relations. Worked closely with Amy on day one when I ended up testing for the PODS recall. Cheryl did an amazing job following up daily about any progress with regards to the insurance for the wheel and tire. Final day went smoothly with Serica. Glad she was able to acquire a last minute loaner.Couple minor issues. The first one is the lack of digital infrastructure. Some notes taken between members were not posted online so the transference of information was lost. The second one was this survey itself. I was sent the survey before my car was fully serviced. I received about 6 notifications before and after, whereas only 2 notifications after would have sufficed.

My Experince with Farmington Hills Audi service was great!!! Plus I received a follow up call to make sure my Experince was great and if I had any questions.

I had a great experience working with Cheryl. I dropped my car off the night before my scheduled service (using the key drop) and Cheryl kept me updated and informed of my service options while I conveniently waited at home.

Now that’s service! I took me Audi-Q5 in early for a recall repair and was initially told I could use the shuttle service. I asked how long the repair was checked and the response was 30 minutes. I was informed the technician arrived at 8:30am and I could potentially be out around 9:45am. I sat down to read my book and within 33 minutes I was informed my car was ready. The repair was explained as well as the free multi-point inspection. Did not receive the car wash, due to rain, but I was pleased with the experience. Great job!

Excellent service, nice people.

Had an unexpected issue that required my Audi to be towed in to the dealer, arriving after hours. Service center was able to get me scheduled for first thing in the more and had the issue resolved by 3pm the next day.Dealt with this dealership over 4 years and the service is always kind, caring and quality.

Thank you for the Terrific service!!!! Always friendly and top notch care. Cheryl Knox Marino truly has the customer in mind, when it comes to assuring the best possible service on my Automobile!:-)