The dealership worked with me diligently and was able to get me situated in no time, I left with my new vehicle within a few hours. The salesperson was very helpful and worked with me well.

Friendly service I had my truck service it took awhile but they done awesome job appreciate

I was very impressed with the staff and their genuinely in helping us in selecting the vehicle to processing our paperwork for the vehicle. I am glad we went them in purchasing my new vehicle. Over all everything went well and the staff was nice.

We arrived at 1230 pm and were told we had to wait til 1 because everyone had gone to lunch. We didnt mind the wait as we had planned for a possible shuttle to take us to our choice of lunch as well but that was not a service provided during the pandemic. Overall.... we were satisfied and hope to return for future services.

Smooth as always, from the check in to paying the bill. Although, i did have to wait a little longer than usual for my service ticket because a computer had crashed preventing printing my ticket. Minor glitch, otherwise Ill keep coming back to see Jacques and the gang at Hi-Country in Farmington, NM.

I had a recall on the airbag in my Denali and had an appointment at 8:00am this morning. I brought it in and had to stay while they worked on it. I let them know that I had to be to work at 9:30 and not only did they get started on it right away, but they had it done and I was at work on time. The service department was very fast and efficient. I highly recommend taking your vehicle to these guys. THANK YOU GUYS!!!!!

Awesome team! My sales rep Andrew Durall was incredible and has been an incredible help through everything!

Josh was friendly and amazing, I told him what I wanted And he made it come true I got the vehicle I wanted and I got what I wanted for my truck which I traded. The finance department and everybody there was also very friendly

The people here are helpful and friendly and they know what you want but I couldnt get a truck but Im still debating about it.

Vehicle not safe at location. Very expensive hitch stolen off of truck. Was told there were no cameras in the area they parked our vehicle in no offer or assistance to make things right. Just told not sure what to tell us. We entrust our vehicle to you, the least you can do is offer protection and security for vehicles in your care.

Everyone is awesome. Service was great! Boss needs to be located where she don’t get a glare in the window so she can work, that’s what employees said. Overall was answeome!

Experience was horrible in service department, like usual. Since I purchased my vehicle, something is always wrong with it. Every time I come in, the service desk employees are always rude and not helpful! I had Blaine tell me I dont know or thats not my department, when I was trying to ask about warranty on my 2016 Verono battery, which was put in there at the shop. I couldnt take his attitude anymore so I told him your no help and I would like to speak to someone else. I then talk to Jacque and he was the same exact way. He was going to charge me $80 for them to put in my battery and when I called Aztec GMC, they quoted me $65. I let Jacque know and he flat out told me Well go take it to Aztec. Like I dont understand why these people work here if they dont want to be helpful or nice! I reported to the main Manager, he told me someone would call, but its been 2 days and no one has called. I really wish I didnt have to have my car serviced there but thats where I purchased my vehicle. Awful experience and I hope no one else has experienced this or will experience this.

Worked with Tommy and B. They made the whole buying experience amazing. Secured the deal over the phone, got to the dealership at 10am and I was down the road in my new Yukon at 10:30. If you need a GMC, get yourself to Hi Country in Farmington.

Tommy Harwood made coming to the dealership worth all the wait and stress it is to get a new vehicle. He reassured me that he would do all he could to meet my needs.hes the only reason I stayed and tried.we are very grateful for Tommy and the team who helped us get into a vehicle that we would have never been able to get into 2 or 3 years ago. Thank you Hi Country Buick and Thank you Tommy Harwood for your help and your time. You have no idea how much this means to my little family.

Such a friendly atmosphere. All employees that interacted with us were great.

Fast and easy and the staff was very professional.

I ALWAYS BEEN DEALING WITH HI COUNTRY BUICK AND I LOVE THE SERVICE I WOULDNT GO ANYWHERE ELSE. THANK YOU ALL FOR ALWAYS HELPING.

Never saw the service with my own eye, but the oil leak from the engine block was fixed. However, my check engine light came back on as soon as I brought it back to the house. I am concerned about what they fixed...or is it?

The dealer help me alot to get a car so I did and happy about it

Great place to get a vehicle! When they say they can help you they really mean it. Bioncee Yazzie helped me, and Im sure shell be able to help you as well! Great customer service all the way around. She got me into a 2021 vehicle and I am super thankful for her help along with her managers. Forever grateful! Thank you Hi Country Buick GMC!!! ☺

We were helped by Kaiden at high country. He was so helpful and he made the paperwork go by fast. I would recommend him to help anyone else. Hes very personable and he can take a joke and laugh with his costumers. He did a great job. Come to find out he is graduating high school in a few days. His talent exceeds his age. Great guy, thanks Kaiden (Cayden?) and High Country, I love my car!

Blaine was very dismissive and rude when I brought my mother in there to get her car looked at. Then when we returned to get her car back he sat at his desk for 10 mins while we stood there waiting for him as he was doing absolutely nothing. Very disappointed in the lack of customer service and unwillingness to supply my mother with a loaner car while she waits for the part to become available.

Watch out when buying from this dealership!!!!!!! I just bought a brand new 80,000 dollar truck from them. I live out of state and had them ship it to me, (because of the low inventory nation wide) after we agreed on the price and agreed for them to pay taxes, title and registration I gave them a 10k down payment and made my first truck payment of $1,300. Then I got hit with another payment of $1,300 from my dmv to pay for the balance/difference of the “taxes, titles and registration.” I was confused 🤷‍♂️ “why do I have balance for the same price as my truck payment?” I called and spoke to management and asked what’s going on and they told me “sorry we made a mistake, we’re not familiar with Nevada tax rates etc.... so you got to pay the difference for our mistake, Sorry there is nothing we will do for you, it’s in the fine print.”I told them that “this is a mistake that you guys made and you making me pay for it, that’s not cool! That’s really bad business!”again they said “sorry nothing we can do for you bud.”A major dealership like this won’t pay a small difference from there huge pockets to help the “little guy” where there mistake. This is the kind of greedy, shady dealership your dealing with, they don’t care about return customers, that’s obvious. They just want to make that sale at any cost and they give off the vibe of a typical “sleazy car sales lot.” I should have looked at the reviews before I bought, there is plenty of bad ones on here for a reason. Ralph the finance manger and Dan the sales manager were both full of“sorry nothing we can do for you bud.” A really professional way of saying “f$&@ off!”

Just today, my husband and I were awaiting approval of a loan for a specific vehicle on this dealers lot. We were told the loan was approved but they were just waiting for confirmation that our proof of income had been accepted. They had hoped this confirmation would come today, but were having computer issues, so would most likely be Monday for them to hear from the lender. 30 minutes after the phone conversation about the loan, we were advised that the vehicle we wanted had just been sold. What horrible business practice! We WILL buy a vehicle, but NEVER from this dealer. STAY AWAY!

Service Dept. Consultant (Chartier) was very helpful. Helped lower my anxiety level regarding my vehicle.

Both Amanda and Mark made our experience one of the fastest and exciting car buying experience ever. Mark has worked with us twice on two vehicle purchases. Hes a really awesome person.

Husband tried to get a truck but didnt work out. Maybe next year.

Thank you to Amanda at Hi Country in Farmington NM. I was in a situation with the service department but she helped me to get into a new vehicle. I had a bad review of my experience there but this is no reflection of how the sales department and Amanda preformed. She was the most understanding person and she answered all my questions before purchasing my vehicle. She helped me with all that she could offer during my purchase. My review of her and the sales department is five stars all the way. I would recommend her services to others who need a caring and understanding individual that with take the time to listen to your situation and be proactive to help. Best saleswoman in the four corners area.

I dont understand why High Country sells Kia, scheduling regular service is beyond ridicules. Kia requires these services to be maintained though I can t get a hold of anyone to schedule. Ive called, left messages and even went there yesterday and no one ever showed up at the desk so I just left. Will not buy from them again.

It was awesome, we are enjoying our new vehicle

Everything was good work.

Theres a very rude person in the finance department. He lost his cool right off. Didnt have to say much. Very pushy salespeople & they dont consider your opinions.

My salesperson was very helpful and got me the vehicle we needed

From the moment I initiated contact, I was treated with utmost respect, courtesy and integrity, as my trade/purchase was facilitated fairly and conducively. I could not ask for better service or a finer vehicle.

I had the greatest experience there. I got me a 2020 GMC TERRAIN, when I was told I couldnt get another vehicle. My sales guy, Mark Westbrook, took good care of my situation. He even went out of his way to make sure I could into a new and bigger vehicle than what I had. If you need someone to make sure things happen, Mark is your guy to talk too.

The charged for service were OUTRAGEOUS. The service tech said nothing about the charges when I dropped off the truck. What a wonderful surprise when they are standing there with their hand out asking for exorbitant amounts of money. Will NEVER take my truck in for service there!!!!

Best customer service Ive experienced thus far. Surprised on how much they ensure your vehicle is 100 percent okay before they check you out and leave.

My vehicle was hooked up to diagnostic machine. I was told it was cost $800. I felt like this pricing was over the cost

Bought my first truck when they were located more North near their Kia location. Bought my first family SUV there, too. Sales people keep changing. Pretty good selection. Will probably get another ride from them in the future.

Takes too long went there for a oil change and they didnt have my oil filter waiting for hour and 50mints...

Best dealership around !

I had to have my vehicle serviced. I went in and spoke with the rep. Jacques. He was very helpful and informative. Kept me aware of what was going on. My car ended up having more issues than thaught. He was able to call my insurance company and have things squared away with a rental. I was in and out within a hour.

ANDREW helped us today and he was the most unprofessional person I have ever come across! We went here through a recommendation and totally regret it!!

I purchased my vehicle this summer. Salesman was great. Unfortunately, it took nearly 2 months to get plates for my vehicle. The only person I ever spoke to that was remotely helpful was Leandra. She even made it a point to personally check on me when I came to finally pick them up. She made a ridiculous process so much easier with her upbeat and helpful attitude. Thank goodness for her!

Awesome service. But the sign at the doors stated masked are required. The majority of the staff werent wearing their masks. Thats why they got 3 stars instead of the 5.

Orien was personable and straightforward during the entire process. My wife and I live in Clovis, California and drove out to Farmington to purchase the truck. We were able to reserve the truck, which is huge when you need to drive 14 hours to pick it up, getting to do a good amount of paperwork virtually. The morning we arrived he met us on time with a great cup of coffee. The truck was clean and ready to go. The drive home highlighted the beauty of the 2020 Sierra 1500.

I was just there to pick up a license plate, but everyone there was very helpful and pleasant to work with.

It was quick and got out compared to other dealers. No hassle either.

The service and ppl are always great.

Fast service for a oil change on my truck. Great service.

Was good. People that work there are nice and very helpful

Horrible experience in the service department. Dropped my car off a week ago and they havent even got to it.. Taking my car somewhere else to be serviced!!! 😡👎

Easy simple car buying experience.

Just want to say thank you to Candi for helping me! She was very professional, very helpful and friendly! Made me feel very welcomed and had patience with my questions. I would definitely send my family and friends to Hi country Buick GMC to see Candi!

Aly is great to work with! Helped me and my family out when I needed a vehicle. I would recommend everyone to go work with her.

Awesome 👍 Love my new truck

This is a great place to get a vehicle! The service was incredibly welcoming and the staff there went above and beyond to get me a vehicle. My sister (Nita) helped set it up and Tommy helped me understand what my options were. Ive read so many awesome reviews from this location and just wanted to verify all of them.Its in a easy to access location.The staff their are knowledgeable.The service is amazingly welcoming.All in all they helped me get a vehicle and helped me to understand any questions I had. All of that with a smile on their face.

I purchased my vehicle in October 2018. Was a smooth process and had no issues. My truck is lifted and was put on by a 3rd party. I had an issue in the summer of 2019 that a wheel speed sensor cable was extended too long from the 3rd party and the connector was broken and caused ABS and a host of assorted issues. I contacted the service department and they tried to get me in and within 24 hours it was fixed. Not an issue. I received a factory recall about a reprogramming of the electronic brake control module the first part of November 2019. I just called the service department to either just come in and have it fixed and wait or schedule an appointment. I provided the information to the service agent. Granted I am a disabled veteran and its hard for me to hear. I had to repeat my last 6 of the vin. The asks when I need would like to schedule an appointment and I ask how long it will take so I will just wait and she says 30-45 minutes. I explain I have a 4 year old that gets dropped off via a bus at my house at 11 and need to have an appointment before that. She says Friday at 10, and I say I cant do that because if it takes 45 minutes I have to be at my house. She then says just pick a date and time and I do. Just feeling a negative attitude to a problem that GMC created. I am just trying to get it fixed and feel like I have to jump through hoops. I can buy a vehicle anywhere from any manufacture. What sets dealerships and brands apart are how they treat customers and issues when they happen not if they happen.

Thomas Bowling was a very professional car salesman and he helped me find exactly what I was looking for, for a fair price! Great atmosphere, very welcoming and overall just a excellent business. I recommend going through Thomas for a deal on your next vehicle.

I dont feel satisfied with the work done on my vehicle or the amount of time it was in the shop, I dont feline my vehicle has been completely fixed and cant take it back because the technician I worked with as well as the supervisor acted as though I was lying about what my vehicle was doing.

I took my truck in for oil change on 10/2/20. Later in the evening when I left town I noticed the light under the dash prompting me that I need to add oil. I pulled off at ORielly parts store, the gentleman couldnt do anything, Im sure he didnt want to touch the truck. He only told me how to reset it to get rid of the light because that was my question of how to get rid of the light. The next day, Saturday I drove to my sisters house and thats when the light came on agian. We checked the oil and sure enough. The dipstick was dry. I called to the Service Dept and told Blane the situation. He advissed that if there is no oil in it, put oil in the truck and drive it back on Monday. (I live 80 miles from the company) So I bought 6 gallons of oil because the receipt shows that amt was used. After we added 6 quartz, we checked the dipstick, it showed that it was higher than the full line. Well, I had to TAKE LEAVE FROM WORK AGAIN ON MONDAY to take the truck back in. The result was that only 6 quarts was put in because that is what the computer denotes. The situation was corrected on Monday and my tank was filled, but I was still furious because I had to tend to other peoples negligence. I have decided that I am not going to take my truck back over to the service dept because they are rushing or not proficient in completing their jobs.

I am very happy with this dealership. I will be coming back when I decide to get a new vehicle.

I highly recommend this dealership! Amanda is the best sales person i have ever dealt with! Not only is she attentive to your needs but if you have little ones she is great with them and makes bringing them to a dealership joyful!

Just want to say thank you to Ally for helping me! She was very professional,helpful and friendly.

Aly Kuhl is just amazing! Sheis knowledgeable, honest, and helpful in every way. I recommend to everyone looking for a great deal on a new or used vehicle go see Aly!

Orien was awesome. The finance manager was amazing. One of the best car buying experiences Ive ever had. My credit is not so great and they were patient and helpful. The only downside is that I bought a Mitsubishi so Ive got to go to the other dealership for service and they were not so polite.

My experience was fantastic! Your Sales Associate Candi was very professional and helpful. She got me all the information I needed and showed me some great vehicles. I will definitely be returning to purchase my next car here.

Amanda Greenhaus is very helpful! she is very understanding of all situations! she is not pushy and is about her costumers happiness! I would recommended working with her and you wont be disappointed!

Go see Ally she will help you out and answer all your questions very knowledgeable!

I brought my car in for a recall. Leandra was our service advisor, she was professional while working under pressure there were many costumers in line at the moment. I very much appreciate her helping me on what i needed. I brought in my 09 Vibe.

Waiting for the following to be done. Tow package installed, headliner fixed, stains removed and crack in instrument panel replaced. Kim was awesome! She made sure we got everything and a great deal. Go see Kim.

I scheduled an oil change appointment online and I even got emails and text messages of my appointment. When I got there they put other people ahead of me and I waited over two hours for an oil change and tire rotation. I even stated that my TPMS needed service on the appointment scheduler, but they never fixed it. Why have an online scheduler if your not going to honor the appointments? Twice this has happened so I am never going back.

I purchased a Chevy Cruz in January 2019 with about 16,000 miles on it. I was so excited to drive this baby home. When I signed for it and was ready to go. I was informed about a fuel tank recall. So I had to wait a few weeks before I could drive it home. This was in January 2019.Long story short. December 2019, my car has been in and out of the shop since. Its spent more time in the shop then with me. Its engine was replace and I picked it up December 17, 2019. It was towed back December 20, 2019.I went to check on it December 21, 2019, I was told they werent aware of my car was there. I had clearly talked with one of the service representative the evening before, and notified him that my car was being towed in. So when I showed up the next day on December 21, 2019 same representative was very rude. I had to walk the parking lot and look for my car and keys, myself. I have turned in my keys. I still have not heard from the Service Department.

Thomas Bowling was so professional and really helped me get the best deal on my new vehicle. He was friendly, knowledge, and way kid friendly (which was very important to us). I recommend if you are in the process of buying a new vehicle you schedule an appointment to see for yourself.

I am very satisfied with my salesman Donovan Mitchell. I previously purchased a car from High Country. He did a wonderful job with helping me find what I wanted and more. I am looking to purchase a truck and would highly recommend High Country Buick for your next purchase. You wont be disappointed. I have already recommended my own family to visit him. Thank You for the Great Service!!

Service Drive was clean and staff were courteous. Service writer Named Jacques Chartier was informative, knowledgeable, and very helpful. I will definitely be coming back, and will recommend High Country Buick to others. 5/5

Two hour wait for something the service dept failed to check. This isnt the first time i have haf to return due to sloopy work.

I have taken my 2007 GMC Canyon in for service a couple times and thought they did a great job. Quick and efficient. Jacque is always very friendly and helpful. Great dealership!

Julia Grady was very helpful in directing me to the Hi-Country Buick GMC site. She was courteous and patient with me. I will definitely be shopping at this facility in the future.

Very cool staff, willing to work with you on credit stuff.

Excellent staff!I have to say your rep Krystal is amazing. Very helpful and understand was able to get me information I was requesting and very welcoming.Thanks for all you do.

I was helped by skyler and he was one of the most friendly and intelligent car sales men I have ever met. He was willing to help me through the whole process of getting a car, from financing at driving it off the lot he was very helpful and I would recommend anyone who wants a car to talk to him

Amanda Greenhaus is the best saleswoman ever, shes very professional and knowledgeable. Highly recommend using her for your next vehicle purchase!

I came into hi-country Buick GMC last week to loom at buying a new truck... I had a old little car that I was gonna have to trade in. They were super helpful and I felt at ease around the whole family here at Hi-country!!! This place really is the best in the business... I would recommend this place to anyone that will be in the market for a new vehicle ant time soon. Thanks guy you rock!!!

I never knew getting a car would be such an enjoyable experience! I was super stressed going into this situation but the staff and their exceptional hospitality made the whole process easy and fun. Great customer service!

Awesome customer service! I bought my last vehicle with Deanna Girado! She’s the best!! She really made me feel like family. She answered all my questions and got me into the vehicle I really wanted for a great price! Thanks Deanna! I will tell all my friends and family to go to you if they need a car! Thanks Deanna!!

Had a wonderful experience here! Very helpfull and professional. Amanda Greenhaus had a really positive attitude and made the entire experience very easy and fast.

Go see Amanda she will answer all of your questions and get you into a great vehicle! She is always wonderful to work with!

Went in window shopping left pleased at the service I got. Julia, the cashier, was very helpful in answering my questions.

I met with customer service specialist Nita and I have to say she was more then helpful! It’s takes some patience to get me to understand things and she was more then patient. I recommend meeting with her! Thank you Nita for such great service and being patient and explaining everything to me.

Jacques is always helpful and gets me in and out as quickly as possible for my routine services. Great place and nice people.

Customer service here is great! The staff is very knowledgeable and they seem to really care about their customers. Recently I was called in by a woman named Rebecca. I wasn’t planning to purchase a new car, but she just had offers I couldn’t refuse. I was in and out in less that a day with a brand new car. Great experience overall and I will continue being a loyal buyer for Hi Country’

Awesome place! Great customer service and really good selection of vehicles. Got an amazing deal. 😁

Visited hi country Buick gmc for the first time. I was a first time car buyer. They were very helpful and made sure I was happy with the car I was approved for. They also let me test drive the vehicle before agreeing to anything. Once we got to the payment part my sales person made sure I completely understood what my payments would look like, how many payments I had, and what my interest rate would be and how I could refinance later on down the road. Once we got to the signing the papers i likes how the sales person made sure I knew what I was signing. From there I went to finance where the man was super friendly. My experience as a first time car buyer was great. Would recommend.

I met with Kassandra Cepeda she give me the best customer service i have had..... I have to say she was more then helpful! It’s takes some patience to get me to understand things and she was more then patient. I recommend meeting with her! Thank you Kassandra for such great service and being patient and explaining everything to me.

I called last week to get some answers to a few questions I had about the 2018 Buick Encores and Kassandra was very helpful, she took her time to address everything that suits my needs in a new vehicle and even offered me a gift just to come in and test drive! WOW hands down best customer service, would definitely recommend to my friends and family (:

I got my first truck from them in 2012 and the service was great however after that I had bad experiences multiple times. Can never get a call back from them and prices are outrageous and never want to negotiate. Ive bought a Denali truck from another dealer and saved 10,000 and had more extras then the one I looked at high country. They have lost 4 vehicle sales from me.

I had the best customer service given by Nita Manuelito. She is such an awesome person and She answered all my questions🙂. Made me feel welcoming. So thank you Nita and if your looking for someone to talk to go in and ask for Nita!!! Thanks again.

Skylar Isreal was able to get me into a 2018 Encore for the best payments ive ever seen. The atmosphere was welcoming and low pressure, unlike most other dealership where it feels like theyre forcing you buy something you cant afford. Skylar was very clear about the whole process, and made sure I understood all the paperwork. 10/10 would buy again.

Recently I have been shopping around for a truck for personal use as I consistently have a need to borrow friends trucks, and after doing some research I concluded that the best one for me would be either a Sierra or a Silverado, as the reviews and some advice from friends say theyre the most reliable. And so I went in the other day to shop around and look at my options to see which I could afford and I met Kassandra who showed me around and gave me advice. I said how I plan on driving in the snow plenty and how the road I live on is a pretty steep hill, when she recommended that I should look more into four wheel drive models of the trucks. I looked at some of the Sierras and I like the style and the room in the cab, and they are four wheel drive. Overall I was pretty satisfied with the and my next purchase will definitely be a new Sierra when I come around to it.