DO NOT BUY FROM THIS STORE OR EVEN THE COMPANY. Its very disappointing when you purchase from a business and they cannot deliver what the consumers buy from them. Im not sure how a company can stay in business after reading all the reviews and the Better Business reviews for this company. I bought a sectional couch; the sales person was wonderful and we were told that the deliver will be a couple of weeks due to COVID. Its funny how businesses are using this a reason for all the delivery issues nowadays. I sent a complaint through the Better Business Bureau. Someone calls from Texas; leaves a message and when I call back, it goes directly to her voicemail, and I have not received a call back regarding the delivery of the couch. This is the last time I will buying from Ashley Furniture. Still, no sectional couch after months of waiting and waiting. If you cannot meet the customers demand, maybe its best you give me and everyone elses refund for buying products that may never be delivered. It appears everyone is missing a piece and so forth. Please be HONEST with your customers.

Going to the store was easy… I picked out all my furniture before I started looking for help… a nice woman whom I’m sure wasn’t a sales person helped me. Ordering was easy but the process I had to go threw just to cancel my order 7MONTHS later was bull**** if you ask me!! I do not recommend at all

We were able to shop sofas online, measure our room to see which fit and styles we liked best, and narrow our selections to 2 sofas. Then we were able to see both in store, sit in them and see the fabrics. This made for an efficient shopping experience in which we were able to find a sofa we love and that fits great in our room! Jamie, the Ashley store staff member, was super helpful in answering our questions and getting our sofa ordered.

Amazing customer service!! We were not greeted immediately, which gave us time to browse before being approached. Michael was very helpful and knowledgeable. We were not rushed in our decision for our purchase. Very happy with this experience!

I really appreciate Ashley staff taking the time and helping me out. I will return as a loyal customer.

My Experience was so awsome at Ashleys HomeStore. Right away I walk in and was greeted so politely. I also had a sales associate walk up to me right away and Thank you Thomas! For being a great help to me in getting a new set for my room. Cant wait to see and have it. I hope it arrives sooner than expected.

I was looking online for a bed for my daughter. She loved this Catibrook bed from Ashleys. We decided to ask about it at the store and here they had the one we looking at! Its for display but awesome to see what we were wanting and it was so much better in person. The saleslady Andrea was really nice and helped us out. We got an awesome bed at a great price!*Update* So we received 3 boxes of our bed. We decided to put it together ourselves. We took everything out and nothing was labeled. The instructions were terrible and had labels on it. So finally figured out which is which but then the screws werent labeled either, just a yellow rubber band around different sizes. The first one we put the wrong size in and the second set too. We finally figured we needed only the gold ones in the back part. So we had figure out which size gold go in the back. The frame part wasnt lining up, the notch was off. So I had to cut half the notch off using my saw. It was built terrible in the back of the bed. The bed said made in Vietnam. I honestly thought Ashley furniture made the best beds but actually putting it together ourselves we saw the flaws and how they couldnt measure right. The head part was the worse. It had a sideways gap in it. Also we had to saw a part on the ends cause it wouldnt fit together. The rest of the frame was ok, it was easy. The drawer were already put together in one of the boxes which was great. It took 3 hours to put together. We would have been done earlier if things were labeled and screws holes lined up. I dont think Ill be ordering any more beds from them again. Seeing how they just threw everything together thinking this isnt my bed so I dont care how we build it. It was simple things they could have done to make it good. I dont recommend 👎

The lady that helped me came to me quick, gave me some information and then left me so I could look at the furniture. It was very nice not to feel like someone was following/bugging me. She made the checkout quick and gave me all the information I needed. Never felt pressured which was one of the best parts!

I went into Ashleys feeling frustrated because I was told the items I had ordered were going to be here in 2022. A year from now! I went in to cancel my order but a sales lady helped me. She took the time to look at other furniture pieces that were in stock and switched my order! I left feeling satisfied and happy!

We found what we were looking for but the process took awhile..altogether transactions were completed in 4 hours..we had to leave to run errands then go back. So, now the delivery will take 3 weeks. I am so looking forward to it. Otherwise furniture is very nice.

Great experience. Sales associates were super friendly and helpful. Allowed us to shop at our pace and were still there to answer questions. Did an outstanding job getting us a delivery date we wanted.

Christina and Wright greeted me at the door and helped me finalize my purchase. Their customer service is outstanding. Definitely will be back for another purchase.

I went to the Farmington, NM store and Thomas helped me. He was kind, patient and very helpful. He helped me narrow down what I wanted. He was excellent! Thank you Thomas!!

Michael was very helpful in finding a very specific type of bed frame for us. Great customer service, we will definitely shop with Ashley again.

I went in approximately 3 Months ago ordered a living room sectional. I was told the furniture would be delivered in June. Got a call the 1st of June telling me the furniture would be delivered June 4th. NO FURNITURE. It should be in by August. NEVER MIND I canceled the order. They dont care if you buy or not I guess.. Dont waste your time buy else where.

Great experience at Ashley’s Furniture, we walked in, was immediately greeted and offered the stores sale options. We were on the market for couches and we walked out being owners of a beautiful sectional! The price was outrageously affordable than what we expected!! We recommended a friend of ours the same day as they were also on the market for a new couch set. They also walked out owners the same day!!! Highly recommended!! Thank you so much to the staff, we will definitely be back!!!

We have come to shop here 2 times. The first time it said they closed at 8:00pm and we got there at 7:30 it was closed. So the second time we called ahead, they said they closed at 9:00pm. So we got there at 7:30 and it was closed again. Both times we could see an employee walking around. Tonight not only could we see an employee but what appeared to be a bunch of her children. We drove 30 minutes just to shop here. That’s 2 hours total for no reason!!!!

Ashley furniture had good customer service and easy financing. But, the product has to be ordered and you pay too much for furniture you never see. I almost bought a desk, that was going to cost twice what it’s worth, and I would not have received it for two-three months. In the meantime, I would be making payments on sum’m that I would never use. My sister also purchased couches back in January. We still have not received them. I was glad I didn’t go through with the purchase.

Good furniture, but horrible horrible horrible customer service. We walked in the front door without being greeted. We came in to buy a bed frame for our new bed. A group of ladies just stood around the front looking our way but still no approach from them. Felt very unwelcome. Staff/Management needs to be replaced with workers who treat every person that walks through that door like family. How do you expect to sale when you don’t have the decency to welcome all customers into the store. This is not the first time, it’s happen. I’m sure I am not the only person who has felt this way coming into the store.

Ashley at the Farmington Store was a delight! She was very patient, knowledgeable, and encouraging. And of course friendly and helpful.

Great service, sales associate helped us with our needs. Great selection of furniture!

Thomas was wonderful! He was absolutely willing to give us the space we needed and/or any information and help we needed to make our decision on what we wanted. I was super happy with the variety of options and pricing. Their warranty is completely worth the 299.00 for 5 years (seriously ask about it). I AM sad about how long it will take to receive BUT THEY MAKE IT to my order and im super happy to wait due to the quality and customer service ill be receiving for the next 5 years.Big love for this place. Highly recommend.

Very professional. Good quality products. Would buy from them again.

Our sales person was very knowledgeable and friendly. She made the buying experience easy. I just wish we could get our furniture a little quicker.

The sales associate Thomas Buoy was excellent! Very patient, pleasant, friendly, and fun.

I am trying to buy a mattress. I needed to leave and was to call back to order. THEY DO NOT ANSWER THE FREAKING PHONE!! It can not be that they are busy because I was the only there for over an hour.

Tyler was very helpful and broke down the pricing for us. Delivery time is far out but the sectional we bought is so comfy. I’m so glad we came to Ashley’s, definitely the nicest furniture store in Farmington! *******Update to my review: Today is July 29, 2020. Our couch has been delayed 4 times! Now the text message is saying 9/6/2020. We bought and paid for our couch 6//6/2020. I have tried calling the store in Farmington a million times and no one will answer. It puts you on hold then disconnects. I have tried emailing, no response. Ive tried the 800 number, same thing as the local number. Terrible service, no sorry for the inconvenience, nothing! Its most upsetting not being able to talk to anyone. If you buy from them expect to not get your items for a long time and expect to not be able to talk to anyone!!8/26/2020** Still no response from Ashley Furniture, no reply to my emails or messages, not even a reply to my previous review! Again we paid in full 6/6 and today is 8/26 and nothing! No word, no communication, nothing!!!!!!!!!!!!

Easy and fast application process and our sales person Susan was very helpful.

My experience with the staff member I worked with at Ashley Furniture was great! She listened to what I was looking for and was immediately able to show me the type of furniture that met my needs. It was a slam dump, ended up buying to chairs with little effort. They have such a great selection!

Great experience always so helpful for new time buyers!

Very friendly service! Thomas did a great job!

The staff was very friendly and helped me understand the ordering process. They were also able to help me apply for credit, that was amazingly easy. Our family is looking forward to new, cozy couches!

Cancelled my order without permission! We ordered furniture in September and were told it would be here by the end of October. We spent over $3,000 and no one took any time to communicate with us once they had our money. We had to call over and over trying to find out delivery dates. I last spoke with a manager in January and she was kind and considerate and told us it wouldn’t be until the end of February. I called today (March) as we still have not received the furniture and was informed that my order was cancelled and we were refunded in January!!! I’m furious! We did not want the order cancelled! And even worse is that no one called to tell us they cancelled our order. When I spoke with a manager today they didn’t do anything to try to make it right and blamed it on an employee who no longer works there. I WILL NEVER SHOP HERE AGAIN!!!

Awesome experience! Charlotte was great to work with and dealt with us especially since we are picky and she was so patient!

I had order a sectional and Ashley home store said it will take two to five months, I keep getting text messages about my order being ready and when I can to set up a delivery,it doesnt come, and when I call back to see what is going on, the customer service says that it is not ready and its not in the warehouse, this happened to me 4 times already, the first time it happened, I had gave all my furniture away because I that it was gonna be here and I waited two more months and it still not ready and I have mo furniture.

It was my first time purchasing furniture from there and it was Definitely a great experience. The sales reps were attentive helpful and explained things thoroughly. I recommend this place to others.

Made a purchase at the Beginning of March. Its now the beginning of October and I have not received all my items. 7 months and counting.

Susan helped us buy a bedroom set and mattress. She was so patient and nice. She ran the price a few different ways at our request and helped us get the best price. Love my new furniture!

Delivery is still delayed because of virus. But staff followed up with me to resolve issues and they temporarily moved my order to layaway status so I wouldn’t have to reorder everything and lose discounts. I am still waiting for my furniture but I understand. Thank you!

Our visit to Ashley HomeStore began with the intention to just browse around in the store to look for living room furniture. As we walked around the showroom floor, a very polite and professional young man, Tyler B, approached us to assist with our browsing and listened to our list of things we were looking for in living room furniture. We did find a set we loved and Tyler B jumped into action and sealed this purchase with the utmost care and customer satisfaction. We will definitely recommend Tyler B and the Ashley HomeStore to our family and friends!

You have changed the delivery date 4 times from the Ashley store in Farmington, NM. It has been over six weeks and still have not been delivered the products I paid for in full. Also your distributor in Cortez (Town and Country) sold the bedroom furniture I paid for in full to another customer and denied to work with me to correct their poor customer service situation.

My order was continuously delayed, they gave away my furniture, they would not pick up the phone when i tried calling. The worst experience Ive had.

If anyone wants a salesman to help them. Thomas Buoy is the right person to help. He helped us with our purchase and he is very friendly. We bought three items from Ashley Home store and we are happy with our furniture.

Tried to order a chair from them an took 4 months. Tried to cancel order at the store they did nothing. Finally got warehouse guy who canceled the order. Had to wait 10 days for refund hope it is credited. Meanwhile I ordered a glider rocker on Wayfair.com got it in 6 days for 160 dollars less. Never dealing with Ashley furniture again.

My experience with Ashley the salesperson help me right away. He was helpful and friendly. Great service here. Thank you very much

The sales associate Thomas was very pleasant and had excellent customer service, thank you. Now I’ll patiently wait for my order. 👍🏼

Worst experience ever do not go to Ashley furniture for any means if you do not have a credit score of 800+ or enough money to out right by what you’re looking for me and my husband went there for a table and chair set for Thanksgiving was told we didn’t qualify so we went through a different finance agency got qualified had everything set win and two days later to finalize they told us that they didn’t have the furniture until January 2022 then told us that they didn’t have it in stock that they actually had to and that we could pick it up from Albuquerque ourselves this upcoming weekend my husband went down to finalize the order and they told us that they no longer had anything in stock until January 2022 and that the set was reserved for another customer warning do not go to Ashley furniture.

We had an enjoyable shopping experience at the Ashley HomeStore in Farmington today. It was our first time at an Ashley store and we were pleased with the selection of living room furniture they had available. While we werent ready to select our furniture, we did find some nice accent pieces and our sales person, Andrea, was most. We will be returning.

Great shopping experience! Introduction & greeted from the moment I walked in by Susan They let me shop No pressure or hounding. Found what I was looking for charged it to my account. & left. It was quick, fast. & professional. Apply & open an account its real easy to manage after you have been approved All the staff are polite & friendly great Quality Furniture. There delivery isnt the greatest tho nor do they update well. A simple e-mail, phone call or txts would be great!

Great deals and great customer service! My sales guy was so knowledgeable and was new! Had a wonderful experience thank you!

Can’t wait for my new bed to arrive. Looking forward to a good nights sleep.

Great furniture but not much customer service offered or any greeting, we waited around for someone to help us but the employees were just standing around chatting and look over us.

We took the time to looked at specific furniture pieces, no rush from any sales person. The show room was clean and everyone wore masks. In the end, we bought what we wanted. ANDREA did an excellent job with our application process! 🙂👍👏

Salesman was nice, but could tell he was definitely new. There was a couple times I was telling him exactly what I was looking for and he ignored me, but I don’t think it was intentional, I think he was just a little overwhelmed.

If I could give them no stars I would. I have never purchased furniture from Ashley and I will never again. Ordered items of a new sofa, ottoman and a dresser in May. We have had to call numerous times after getting updates over 5 times that it was delayed. Finally! We got half of our order to be told it would be another week until we get the full order. Guess what? that was a month ago. Now, we were just told until the end of November. Good grief. If you want your furniture in time? Go elsewhere. You might be waiting half a year or more for your furniture just like I have been. Restoration Hardware, Crate & Barrel, West Elm, CB2, Bassett have been my stores that have never given me problems. I gave Ashely the benefit of the doubt, unsatisfied and will never use them again. Future buyers, be warned you are better off shopping somewhere else with a faster turnaround.

Changed my review from a 5 to a 1 star. Our experience started off great. However, once we locked in our purchase it went downhill from there. We were told our purchase would be delivered in 2 weeks. Then it turned into 5 weeks, then possibly 8 weeks if not longer with no guarantee. Spent hours on the phone multiple times to be told our order was ready but not sure when it would delivered. Not the stores fault, but no point in ordering something if you cant get the product.

I think the best thing that I like about Ashley Furniture store is their prices and the deals that they have throughout the year. They do have quite a few selections. Not as much as American Home furniture, but they have a decent selection. My husband and I were in there recently and we didnt like how the salesperson followed us around almost the whole entire time. It would have been nice if she would have given us a little bit more space. Toward the end she did give us space and that was nice. We ended up not making a purchase that day but maybe in the future we will be back to make a purchase.

Thomas was very helpful and patience with us. Definitely would come back again. Thank you!

Horrible horrible customer service. I ordered a couch received a phone call March 24 that the couch was ready for delivery. Scheduled delivery for April 10, 2020 and was told today, on April 10, that only part of the couch is ready and it’s another 3 weeks before it will be ready. I sold my other furniture. And the response from the store is basically too bad. Will never shop here again.Update: received email asking for information saying the matter will be looked into. That is nothing but a comment for public to see. I emailed them all the info the same day and no response or acknowledgement to my email. I’m now trying to see if I can cancel my order. I can’t live without furniture. Thanks Ashley’s.Nicki Green

Susan was exceptional and made the process of buying furniture painless.

My daughter and I went into Ashley furniture store today and were very quickly met by a young woman by the name of Tink. She was very kind and helpful. Most stores that I visit, I already know what I want before I get in the store and this was no exception. Tink politely showed me the options that they had and we were able to make a deal on my furniture needs. Thank you Tink. Lastly and definitely the most important part of our shopping trip was the way that we, my daughter and I were treated, very professionally and kind. My daughter had no idea that people could be so kind until today.

It’s started out being a terrible & frustrating experience. I called 3 local Ashley stores. They wouldn’t answer my call or return my messages. I was just about to give up & decided to try once more. Finally someone answered an had some one call me from the New Mexico store. Tyler helped me with ordering my furniture. If I hadn’t loved this chair & ottoman so much I would have given up after the first call I made. Thanks Tyler from New Mexico.

Zero starsUpdate, I cancelled my order. The store never called to confirm delivery. Only connects to the national number. They changed my delivery date three times. I took three different days off (30 hours leave) to wait for delivery that never showed. The company never kept record of my calls and couldnt track my sectional. Delivery is non-negotiable. They told me two to five months upon sale but the records show that it was going to take up until 2022 possibly for it to be delivered. This is all until I had to go into the store because the store itself is not taking calls.. Very disappointing.

Awesome sales person helped us get what we want. Treated us with respect. We got the best price on a mattress set.

We had a great experience at Ashley furniture in Farmington NM. Very nice employee ready to help. Super nice selection of furniture of all kinds.

1/10 experience. Unsatisfied with our purchase and time spent with this company. Came here almost a year ago with a budget and the seller mistakenly missed ordering the middle of our couch to stay in that budget. Then had to order $400 or so more to not have a really weird looking couch with a missing middle piece. After months of not being able to get a hold of anyone during covid.The couch we chose was an L and ended up being the wrong side of the L which caused our couch to not fit in our living room any way we put it. It was also in the middle of the door way.After another few months of trying to talk to someone or get a call back we finally went in and were able to speak to our seller about an exchange. We immaturely chose one online and did not see it in person.Terms of this were to keep our couch until we got our new one along with a chair.The chair showed up about a week or so later but they took our couch.After three weeks of not having a couch and finally getting a hold of someone they said we would not be getting our couch for a month and we had some family coming in. Our poor saleswoman had a cow when she found out they had taken our couch when they were not supposed to. She thankfully worked really hard to find one to make it up to us but I am positive she no longer works there and reassured to us how sorry she was and often brought up how this store often makes mistakes like this.Our couch was delivered and we are disappointed in ourselves for our choice. It’s more like a fouton than a couch. We feel like we lost a lot of money from what our couch was before to now. We don’t want to sound pessimistic or too hard to please but this experience has caused a lot of stress over the long year of this happening and at loss to now do with the products we have. Will never be using this store or recommending their products ever again. Oh and not to mention the brackets under our 7 month old bed from here broke after 5 months and our newest couch pillow zipper is broken and the bed part bar on the couch is completely broken. We are also not anymore rough on our furniture than anyone else. Their products are very cheaply made and I am completely disappointed in myself for going here.

I though the worker were real helpful.

I purchased a new bed with an adjustable frame on labor day in September. I didnt receive the bed until a month later. They kept sending out delivery dates I would take off from work but the bed would never come. Than in December the items I paid for with cash was recharged to my Ashley furniture card. Manager will not take it off and now I have a 30% interest fee on the card along with charges that were already paid for. They are robbing their long term customers!

Great sales team friendly & nice sofas & recliners. Thank you Ashley Furniture. 👍❤

Ordered a sectional back at the beginning of June! Anticipated deliver date was beginning of August which is the reason I purchased the couch to begin with. Now it’s almost October and I’m missing not my entire couch but half of the couch!???? How is this even possible? It’s a sectional and I’m missing half! Now my anticipated deliver date for the part I am missing is end of October! The sales Lady Dorinda did me absolutely no justice as corporate states it’s been out of stock since April! I paid cash not financed and they can’t give me a cash refund? Hmmmmm they have my money no problem but no couch to show for it. Completely disappointed! Will never shop here again!

Most painless furniture buying experience ever. Very professional staff, took care of us quickly and helped us find the right furniture for our space.

Good selection. Decent price, however for the wait, we should not have to pay delivery or shipping price. Not my fault they cant keep up with demand.

Great customer service and patient with us! Very helpful! Satisfied our needs.

Once we were able to get someone to help us the process was fast and smooth

I was seriously looking for a sofa with recliners on each end. There were signs everywhere stating that it would take 2-3 months before your item would be delivered. Well, I dont think so! Anything could happen in 3 months. In addition, several employees looked at me looking at the furniture, but it took one of them yelling across the room, Do you need help? No. Im looking in a furniture store for hamburger. Seriously? I will never step foot in Ashleys again. Im sure they wont mind if I spend my $1,500 elsewhere. Good luck in this one.UPDATE: In answer to the reply from Ashley: If you had read my review completely, you would have realized that I did not make a purchase. Your answer is canned I would bet, which shows just how much this Ashley store pays attention. No need to reply. Im done.

So let me tell you a story :) .. first of all we ordered a couch and a reclining chair spent 1400$$ .. rep told me it would take 3-5 months to receive . which it took the maximum 5 months and still have not recieved called them to see whats going on they tell me oh it should be here soon, and oh by the way your reclining chair isnt availible anymore, they never called me to tell me this ..and now today i was scheduled to recieve my couch and the driver comes to my door gets ready to take my couch out and then goes back to the truck and says wait its not on this truck were going to have to reschedule now im once again waiting this place or furniture store is a joke... ok update to your response I have called 2x since this post and the people I’ve talked to they said they would look into it and call me back still no reply . Seriously this is so bad

The customer service at this location is outstanding! Sales rep Jaime helped me find and order exactly what I was looking for. Will definitely shop at this store again in the future 🙂

Very attentive and kind. We got assistance right away and it was a smooth process making our purchase.

Took awhile to get someone to help but once we did Ty was amazing and helped get everything done

Had a wonderful experience. Everyone was so helpful and worked hard to get us the best deal possible. Everything in the store was beautiful and made it hard to decide what to get lol. Will definitely come back for more stuff for the house and would definitely recommend.

I just wanna say thank you to Areland who was very helpful in helping me pick out a mattress he was patient and all around was there to help me and answer my questions I bought my new mattress with his help so thank you so much

Areland Dennison was one of the best sales men he took care of our needs and made sure we got exactly what we wanted.

Service was great, the employees there were nice and helpful. They helped me look for what I wanted and showed me more options. I left the store satisfied and will be looking forward in receiving my purchased items.

Everyone was very helpful and great selection. A little pricey, but I guess its normal for this part of country. Will return.

Waiting too long for our furniture..even though it was paid off..there shouldnt be an excuse for delay..could still be done even if there is the pandemic..

Shouldnt even get 1 star. Ordered a table in August and was told that it was going to be delivered in a week and a half. Now its October and still no table. Have been given different dates 8 times! No apologies, no nothing. I have ordered numerous items from other companies including beds, chairs, and mattress during covid and received said items with ZERO issue!! Why cant Ashley deliver or figure this out!! Quick to take my money. So I cancelled order. Nothing from the sales rep. No apologies no discount no nothing. Just really short with me and hung hung up the phone as soon as I asked for a refund. This is the second time in my life I have ever took the time to write a review. You really need to mess up bad I guess. Learn some customer service Ashley!! I will never shop there again and would honestly rather buy American made anyway!! #1 mattress store in America is false advertising

Susan was very professional, and helpful without hovering over us, or following our every footstep. Ashley was a very clean, and comfortable place to shop for furniture.

My salesman was a very attentive to my budget space of my home color of the furniture.I really like the labor day specials offered and the cleanliness of the store.I was skeptical at first to shop but Im glad they were involved with the awareness of Covid 19

I came in upset because my furniture had been delayed but the staff helped me feel better and gave me 10% off my current order. I left feeling happy and satisfied with the service. The delay wasn’t there fault it’s due to the pandemic.

As soon as you walk in everyone is very friendly, customer service was excellent. Susan Lambright was very very helpful, as well as Dan Lightner in financing, very informative!

I bought a furniture set from here back in November 2020, service and everything was nice, when asked when its getting delivered they said by January....its now February and I called about the delivery again, now they are saying its expected to be delivered in April 21...not buying here again

Nice store, friendly staff.Showed me around, I was looking for bed, sofa, chair.Unfortunately sofas and chairs are 2-5 months out because they do not keep anything there.I cant wait that long, makes it a little tough.

Ive never gotten brand new furniture on my own before. I have been wanting something so nice for awhile now and my faince and I are finally in a place where we can afford it. I was day dreaming about some couches I found on Ashley Home stores website and finally just gave in and went to the store. I was extremely nervous about purchasing furniture as I had never done it before. I walked into the store and Christina immediately greeted my mother and myself. She was very attentive to my needs as soon as I walked in. I showed her what I had been looking at online and she took my directly to a sectional that matched what I was looking at online. But the best part, she took me to a couch that was an even better quality than the one online. I had told her I have 3 kids and dogs. She didnt hesitate to take me to a couch that was much sturdier and better quality to insure I would be 100% satisfied with my purchase. I bounced around the store and she followed. Answering any questions I had, looking up every product I pointed at and wanted. I probably spent over 2 hours in that store running back and forth and she was incredibly patient the entire time! My mother was not buying furniture and she even answered all my moms questions. I couldnt believe how kind and helpful she was! I got everything I wanted, but more than I expected. I got my living room set for FAR FAR less then I even imagined! Christina saved us so much money! I could not believe the deal I got! Christina made my first time buying furniture easy, relaxed, and so much fun. What a relief that was to know I literally got every question I had answered, made the right choices on furniture, and got an amazing deal! She gave me a lot of advice and made the buying process easy. I left that store grateful that I chose Ashley Furniture and was able to work with Christina.If you are looking at getting new furniture please go to Farmington Ashley and ask for Christina. I can not stress enough at absolutely how amazing she is as a person, manager, and sales person.Thank you Christina and Farmington Ashley Furniture. I can not wait to get our new furniture!

Had a great experience here! We got helped immediately and ended up buying a really nice couch! Would definitely recommend checking them out if your in the market for furniture. They have great financing options if you want to go that route too!

Excellent service, start to finish. Jamie G was very courteous, professional, energetic and knew his products and services. I would recommend him for an employee award due to his excellent customer service & professionalism. We need more people like him on the floor. The finance dept was helpful with our purchase, no hassle.

Bought a sofa and recliner from this store. It has needed to be replaced on a few occasions. It’s impossible to get this store to answer there phones, get a return call if you leave a message, even if you call the customer service center line. Customer Service has made a ticket order for the manager to contact me, still nothing.I’m now so frustrated, next call is to corporate office.

Hello ladies and gentlemen I recently purchased a bedroom set from Ashleys home furniture and was told it was 20% off which never was the case I paid full price for my bedroom set thinking it was 20% off. After being notified that it would only take 3-4 weeks I agreed and I received the furniture in peices 3 to 5 months later instead of a full bedroom set I got a broken dresser and half of the furniture I paid for. That being said I tried to go inside Ashleys home furniture in Farmington when I did I get discriminated against. Trying to check on my order that I paid cash for when I finally spoke to someone at Ashleys the sales person didnt have any customer service. Im really recommending that everyone go to a different Ashleys store in Albuquerque.

Good selection and prices. They even price match. Our sales associate was so helpful and took care of everything for us. We went in store instead of shopping online so we could stay as local as possible and I’m glad we did! **Update: I am also having delivery issues and cannot get ahold of our local store. I have called their corporate number and have been on hold for longer than 20 minutes each time. We received a partial delivery and one of our pieces of furniture was broken inside the box. I was told to email pictures and haven’t heard anything back. I am still missing part of my order and called to schedule to just pick it up so we wouldn’t have to wait weeks and weeks. The corporate associate didn’t tell me the only place I could pick it up was Albuquerque. I know have to call back in 48 hours to reschedule a delivery. So frustrating!!

Great place and products. Employees very very helpful

The staff are friendly and helpful. I like how they were not so pushy. The prices were pretty decent. Thank you.