My wife moved a lot from one new house to another when she was younger. In her mind, when a house stops smelling like new paint, its time to either paint again, or move...She also tends to collect old paint, stores it properly, but frequently has to have it reshaken for another project.The folks here have happily helped her rescue old paint, or select a new paint + supplies for the gajillion projects weve done in the 20 years weve been in our Fenton area home.
The guy that was working there today not only complained about his job but my mother and wife were treated like they were imposing on him for help. I am done holding my tongue on these bs employees. These businesses need to start holding their people accountable for the way the act. I will be going back to grand blanc where they treat people with respect .
Excited about new air purifying paint. Was able to color match from competition.
Great product and color selection. Duration paint is awesome. Staff are always helpful.
Customer service at this store is always excellent. The employees are so knowledgeable and helpful. Even with the extra work and stress of adapting to the pandemic situation, we received wonderful service with kindness. Great paint and great store! Thank you!
Go there if youre not sure on paint colors, they will sell you a sample can for about $6.00 big enough to paint small projects like a door like I did! Love it!
It was easy to purchase online and pick up curbside. The staff was kind and helpful. Thank you!
Good service and friendly staff
Great store! Friendly, knowledgeable staff that is beyond helpful. I will shop here always!
Great store, super helpful and knowledgeable employees.
Great service, I needed several cans of a special high traffic garage floor paint, and BAM got it all mixed and ready in minutes. Thank you S.W.
I had exceptional help from Jake at your Fenton store. The prices were reasonable.
Store was clean. Employee didnt have much knowledge about painting, just kept telling me hes never painted before so he wasnt much help. At least the employee was nice enough to try and help me though, Manager saw the employee struggling to help me and he immediately ran into the backroom to hide. Definitely will be sticking to my normal Sherwin-Williams store in Hartland. A longer drive, but worth it to talk to employees that have knowledge about the items they are selling.
Very good products and very helpful salespeople.
There was only one young man working in there and he just took our paint color choices and didnt ask us one question. When had to yell our questions over the counter so we were sure we got the right paint. I guess I just expected better service from them.
Always use this store for my paint. Quality is great. Its a little expensive but well worth it
The store was clean and the employees helpful and professional.
The sales reps were so helpful and efficient. Curbside pickup was a breeze.
Ive always had good experiences at this store until the last week. Over that time, I have worked with staff that clearly are uncertain about the product and are unwilling to admit that. It appears to me that when they are in doubt they just give a non-answer spin then repeat that stands by that answer.I ordered paint that would be easy to wash over the phone only to arrive and see on the display that the paint they sold me had the lowest washability rating. When i asked about the differences of luster, I was told I just needed to buy what I wanted without explanation about the differences. When I pressed further, I was again told I just needed to order what I wanted.I assume this has to do with this being a low staff store, employee turnover, etc. Perhaps they learn on the job and I was unlucky to come in at the wrong time when inexperienced staff were working. Whatever the reasoning, I dont think Ill be going back, Im unhappy to say, because I know this is the best product on the market. However, if Im being sold into the wrong product, what does being the best product matter?
The Fenton, Michigan location has excellent customer service and offers great advice/guidance for the novice painter.They are able to assist me in any of my painting or staining projects. The store is clean, well organized and has all your painting needs in one convient store.
Customer service outstanding. Huge selection of paints, knowledgeable staff.
Not the best day for this store manager. Unfortunate sherwin Williams product failure that they worked to make right. But today they felt like more important to give a painting lesson to a customer and a professional painter that wasn’t correct. Then failed to get even close on paint color and said customer must eat the cost to get changed.
The paint is the best. Goes on very easy.
This place is great!! Jacob knows exactly what I need.. ask for him
The service here is pretty good, but I would appreciate if your web site says you will be open to 8 and the door says you will be open till 7, then dont close by 6p.m. i am a busy person and I needed paint.
They look at your project ( when you ask) and make valuable suggestions to help make your project look it’s best❣️
High quality paint, large variety of colors, and fair prices. Courteous staff always willing to help!
Best place to purchase paint. Friendly sales staff
Great staff very helpful and knowledgeable.
Use these guys all the time, dont think Ive ever had bad service
Been a pro customer for 20 years..love s-w especially Glenda and Ashton
The staff is very helpful and friendly😊
Love that Glenda, shes such a good witch!!😉
Good service. Salesperson was very helpful.
Always have had great customer service and love the paint.
Always great to work with them! Glenda is amazing!
I wanted a light Yellow color. I was told their mixers were down but he could mix it up. I got a gallon of White paint. I wont be back.
They were very helpful and great selection of paint!
Good products good people good time
Excellent paint great service
How organized the building and prompt the service was
The employees were very knowledgeable, friendly, and helpful.
Great products, great selection, great service
Very helpful with suggestions and direction.
Knolegabl people, that knows what you need.
Polite helpful saff
Great service
Best place
Excellant
Very good good service
Stands behind there products
Great paint supplies
They are helpful
Best in town!!!
Lowest price