I have returned packages here numerous times and everyone has been kind and helpful. When i didnt know how to do something they explained in a nice considerate manner never criticizing me! I appreciate all the staff and the job they do everyday. God Bless them all.

This was my first time taking an Amazon return into a UPS store. The lady helping me was EXTREMELY rude and short with me. I tried to show her the Amazon label and asked if this is what they needed and she rolled her eyes and said “I don’t know” Extremely unprofessional!

Not sure why so many bad reviews. They were super nice

Great place to return items from Amazon

Each time I have visited The UPS store in Findlay I have been greeted by friendly and helpful associates who are eager to help with whatever shipping needs I have. They are always polite, and seem eager to make the shipping process as easy and inexpensive as possible. There is an occasional wait when they are busy, but the line moves quickly and even with a wait, I have always been in and out in just a few minutes.

*Go to the UPS Customer Center on Commerce PKWY, its much cheaper*Ive been shipping guitars here for years and they always charge $120+ to ship without insurance. I recently started using the UPS CC on Commerce PKWY and its only costs $20-$30 with insurance. They may be friendly but they rob you of your money at this location.

Jennifer was extremely helpful in assisting with notary services. She answered any questions I had and worked quickly. Very friendly!

One word: AMAZING!This is the best UPS store I’ve ever used. Been there multiple times, the staff are very courteous and quick. They even printed my return labels for free! What more can you ask?

If I was able to not give this store a rating whatsoever to leave a review I would. It would be an insult to the rest of the store to say the staff here is rude, so Ill be more specific. Lisa and Jennifer so rude and unprofessional. Yelling at customers to put on a mask the second they walk through the door? As someone who has experienced their hostel tone, I know for a fact it was more of a yell rather than raised voices or scolding. I understand were going through a pandemic right now, but to bark at someone that they needed to wear a mask instead of simply talking to them is just unfathomable. The way the talk to people is astounding and Im completely shocked at how many nice reviews they have received. Those people must have not dealt with Jennifer or Lisa. There just arent enough words to describe just how rude, mouthy, unprofessional, inconsiderate, and filled with so much attitude these people are. I understand that people can sometimes be hard to deal with but taking an attitude and talking to customers with such disrespect is completely uncalled for. I refuse to go in there when I know those two are working, so basically I no longer go in there. And I will continue to tell everyone I come in contact with to go somewhere else.

The bad reviews are probably from people who feel entitled. I think we call them ‘Karen’ now!Walking into the store I didn’t have a mask (I ordered one from Etsy, it came when I got home from the store!) and a man (I don’t know his name) told me I’d need to wear a mask. He didn’t yell or act rude. Simply stated I needed a mask. OF COURSE he stated this before my hand even left the door but seriously? You can’t go in and walk around when you need a mask, defeats the purpose! I explained I didn’t have one and I just wanted to drop something off.The kind man offered to help me outside! I was so appreciative of his accommodating my lack of preparedness (in my defense I can’t find them in stores because they’re out of stock that’s why I ordered:) )A woman walking into the store handed me 5 reusable masks! Offered them with kindness! What an amazing experience with a stranger and an employee at this location! I’ve been here MANY times and never any issues!

Be very careful shipping from here. Called and got a quote for around $45.00 for a 17# item that needed double boxed. Once I got to the store the new total figure was $82.00 with around $50.00 for just the shipping ... Wow just read a bunch of other post for this store. If I would of known what some others are saying, I would not of wasted my time with these guys. This place is some else!!!But wait, theres more ... went a different way, but still UPS. It cost me $23.00 for the same exact thing, I just had to box it myself.

Nothing spectacular, but I was very quick in and out. Amazon returns. No complaints.

We have shipped with them many times. They have always been professional and helpful.

I cant give a 5 but they were fast and very helpful. They didnt cause a fuss when i accidently forgot to put a mask on they just asked me to put one on. They were kind and friendly.

This store is entirely dumb to what UPS will and will not do. The Manager is one of the most unprofessional individuals I have met in 20 years. Ive made a formal complaint to UPS Corporate and recommend everyone else does the same.

It was my first time at this location, I came here for printing services that I used to go to staples for before they closed. I wish I had always just come here in the first place! The process was much easier, and the cost wasnt even half of what I was used to paying. Jennifer helped me with everything and was very patient with me as I took quite awhile with everything. I will definitely be coming here from now on!

Excellent Service

Closes early CONSTANTLY. Sometimes closed even 30 minutes before the hours posted on the front door. They have zero problem locking the door right in front of you, 5 minutes before they are supposed to close.

Team there is awesome!! Whatever I take in and it’s often they are a huge help!! I never wait more than a minute it so-because they are quick and get you back on your way! Love the service they provide!!!

As someone who has lived in Findlay for many years...I empathize with the staff at this place. The general public of this town are by and large insufferable, entitled snobs who believe in being pampered and praised for no meaningful reason and that ...working for an oil drilling company is what it means to make it in life, lol.Dealing with these types day after day would take a toll on anyone.The customer service is not always polished and robotic, but hello? Those are real human beings behind the counter.I have had no issues here. I bring my packages in, and they get shipped without incident. I dont need my bottom powdered when I go in to the place, though. If you do...then maybe you wont like it.

I went to this UPS store to mail two large packages. I had the misfortune of dealing with a store employee named Lisa. Because the boxes were heavy and awkward, I asked if they had a small hand dolly. Lisa looked at me and said NOPE, and walked away. I literally dragged the boxes into the store. She told me to put the boxes on a scale, which was on the counter. She then proceeded to watch me struggle with the boxes, which weighed 60 pounds each, and measured 40 X 48 inches. After each box was weighed, she dragged them off the scale and dropped them onto the floor. She gave me my receipt and I walked out. As i walked out, I thought to myself, why would a store owner hire such a snippy and indifferent employee such as Lisa. I think the owner needs to visit other UPS stores and witness how customers are treated. At this point, this store owner has the distinction of having the rudest employee that I have ever encountered in a UPS store. I have no plans to return to this store, but if I must, I certainly hope that Lisa has received her pink slip!!! Allan MacKenzie

Everything about dealing with this location was terrible. They should be closed. Complete lack of respect or appreciation for the customers keeping them in business.

Easy and fast in and out. Super friendly. Pleasant experience! Thanks!

Jennifer & Sean are so amazing, helpful & kind. They ship, box up & insure anything you need. Their customer service is refreshing! I love going into our UPS store.

Let me start with, you have to give at least 1 star to do a review, or else they would get none from me! This kind of place gives small business owners a bad name. I do not recommend doing business with them unless absolutely necessary. Not because their prices are outrageous, though they are, and certainly not because some of the people who work there are super snobby and dont seem like they want to be there, but that is how they act. Its because when another small business is trying to make holiday shipments for customers and call to ensure they arent going to close 5 minutes earlier than their posted hours, like they do every day of the week and they assure you they arent going to close minutes early and its 11:55am and they close at 12pm, and then your delivery guy gets there and calls you at 11:58am and says they have locked the doors only 3 minutes after you were assured they wouldnt and 2 minutes before they are supposed to close. Im sorry we were running late, but posted hours are there for a reason. We arent trying to take up your time. We have our packages ready, all you have to do is scan it after you impolitely demand that we place the package on the scale and that you wont touch it. We would have been out by 12pm. This occurs daily.If my business had a 2.6 Star rating on Google, as a small business owner, or any company for that fact, Id definitely not be hiring people who cant follow simple company policy or hours for that matter. Id definitely want more personable people in there helping my customers because in this day and age, youre only one competitor opening away from closing the doors for good, even for the franchises. I cant believe UPS as a corporation allows for this kind of policy in their franchises. Its unprofessional, its rude, and its nefarious to treat customers in the way that we were treated today, and many other days..As a small business we rely on companies like UPS to keep our business in good standing with third party sales platforms and our customers. When we cant rely on a business to be trustworthy and do what they say and specifically close early when you just asked them to wait until posted hours it makes us think maybe we could spend our money with another company. While we dont pay UPS Store directly, without packages flowing through their store, they wont be able to stay open. Eventually, with customer service like theirs, they will close, because someone who can keep their word will open up right next door and take their business!

Im glad to see Im not the only one with problems with Lisa and her poor customer service, although Jennifer kept trying to make excuses for her. We went in there Saturday to ship 3 packages. Lisa would ask for the information and while trying to give it to her, she would cut me off and be real short & snippy. I ignored it, trying not to say anything. Mind you, no one else was in the store but my husband & I, so clearly Jennifers excuse of her being busy was a lame oneb being Jennifer wasnt even there. Anyways, since Lisa was being so short and in some ungodly hurry, she messed up on one of our shipments & had it shipped BACK to us, not to where we TRIED to tell her to ship it to, rather that was used as a return address instead. Lisa has poor people skills and if she is going to work in customer service, she needs to change her attitude.Jennifer had me come in today to ship my package again at their cost (it was their mistake after all). Jennifer was also short with me both on the phone when I called to straighten it out as well as when I arrived at the store. I did call the UPS Stores Corporate office to file my complaints against this store. I will never return to this store as they do not deserve the service from customers... Without customers, theyd have no job.

Rude lady behind the counter on (Jan 13, 2021 around 5:00pm).

The most ignorant manager I have found in years. Does not understand UPS what so ever. I pointed out the shipping policy off UPS website and the manager got even more unprofessional. The manager was entire unprofessional to my wife with newborn in her arms. I lit her up and filed a formal complaint with the corporate office. Avoid this store at all costs.

🗣🗣‼‼‼‼petition to remove LISA from the location? ‼‼‼‼‼‼‼Worst service I have ever had in any postal service I had been too! The employee there, lisa I think, she has shorter hair that was styled she worked 4pm JANUARY 14 2020, I was charged triple the amount as I paid last time to ship a smaller package to the same place and she said its the only thing Im doing for you, after she asked how much money I spent on the package and for some reason asked me how much money I had! I tried to explain why I was there and she cut me off twice. I dont believe Im done advertising this horrible service at this location, I love UPS just not impressed with her service at all! This is now an edit, I have read reviews and now know lisa has mistreated allot of people

Very rude, didn’t greet me. She was short with me. I won’t go back. I will travel to avoid this store.

If I could give zero stars I would. I have never experienced such rude customer service in my entire life. I wanted to ship an odd shaped gift back to Texas and was looking to get it packed and shipped out. The woman at the counter gave me an attitude almost the entire time because she would have actually had to do something. The rudeness and unhelpful attitude coming from the workers at this store was absolutely unacceptable.It’s amazing when I went to Staples and they were able to ship my package for $39 compared to the $116 this UPS Store location was wanting to charge me. Were you all just trying to rip me off or are you just that inept at your jobs?

Great customer service ! Very prompt and helpful .

I was helped extremely quickly and the woman behind the counter was very very nice to me. No complaints whatsoever - I even left smiling!

Great store in the neighborhood. I have no complaints.

This place exceeds customer expectations!! Fantastic people who are willing to help you and help you with a smile!

I dont understand why such a low rating from everyone else. Ive been to this exact location since their opening and Ive had nothing but excellent service and friendly / cordial smiles

This store is super unprofessional and entirely way too rude. Lisa and Jennifer need to leave and that store would be 100 times better!

Shipped a computer device. Needed to buy a box. The GM said no, took the box the device was in from the maker slapped a label on it and took it. Then when questioned got snippy and didnt care the item costs 1500 to 2500 dollars. Never will go to again

40 bucks to send a small package and a card! was very shocked!

I needed some notary services here. My experience was positive- Lisa was efficient and professional.

Rude and disrespectful employees. Brought a 7 lb box in to ship ups ground to the west coast. I had already priced shipping costs on ups website, and knew cost should be around $20. Employee entered information, and declared price would be $56! When I asked why so expensive, and why nearly 3x the price calculated on ups website, she barked its going clear across the country, isnt it? I left, went across the street to Staples and sent my package via ups ground for a much more reasonable $25.

Store is supposed to open at 10:00. No one showed up until 10:15, then said it wouldnt open for another 30 minutes. No explanation why everyone was late just a perfunctory sorry for the inconvenience. If there was somewhere else close, I would go there.

Unfortunately ZERO stars is not an option. Very poor customer service. They will go out of their way to try to rip you off. The store is not secure as apparently they have no way of monitoring your package or letter after you give it to them. I was told we just throw it in a bin and then it gets picked up.The manager, Jennifer, has some of the worst customer service skills I have ever experienced. She also provides false information in regards to mailing rules and regulations. She gets very defensive about questions or concerns raised and will hang up on you when she gets uncomfortable.Very disappointing experience. Avoid at all costs (or you will pay for it!)

Fast in and out dropoff

Customer service very rude at this store. Not helpful at all, and talked to me like I was stupid. If you cant talk to others with decency then dont work with people.

Very Poor experience with resolving a refund request... The Manager of the store Jennifer was very rude and did not diligently pursue excellent customer service. In an attempt to have her extend an appeal request to UPS, her hostile disposition towards achieving a resolve came fourth as she bellowed in frustration through the phone and abruptly hung up. Her interests are clearly not in alignment with outstanding customer satisfaction.

The women here are always very rude and short with me no matter how nice I try to be. They are always grumpy and seem to hate their job.

This store gets paid from UPS if you drop off a UPS package with a pre-paid label. Basically they get paid for doing nothing. I asked Lisa, an employee, for a piece of tape as my label was not secure. She told me I would have to pay her .50 cents for a 3 piece of tape. Lisa is very gross and petty. I picked up my package, walked out of the store and dropped it off at the UPS Hub. I also tell everyone I can about this store.

As pleasant as a bag of wet cats.

Just dropped a package off...to return to Amazon. *Lisa * IS AND WAS VERY RUDE!Looks like she is unhappy behind that counter.

Jennifer on the phone is rude as hell and needs to learn some serious people skills.

I hated my experience we were shipping back an item but they send it back to our house in about a day bad experience not happy not funny as you would think did not get the Joke they also broke my box it needed to be shipped in original boxing

Very rude

Friendly and Great Service!!! Will provide whatever you need!

Employee made no effort to answer our questions, but was excellent at being unfriendly and rude.

Very friendly, patient, quick and helpful!

Always been quick and professional

Very helpful shipping my packages

Charges customers for UPS residential address despite the fact that the address shows on UPS software as a Commercial address for less cost. Also over sizes boxes by 2-5 inches on each side to charge more money.

Terrible service. They are not even a legitimate ups location. The employees were very aggressive and treated me like I was a child.

Employee was very rude. I personally use UPS stores daily. Usually the employees are very professional and courtesy. Not at this store...

Rude and disrespectful employees.

Rude employees and terrible service