After visiting 4 different gun stores, 2 in Florence and 2 out of town I found SPB now has the highest price on 9mm by 15.00. 34.99 vs 19.99! This is crazy, it is actually cheaper to drive to Buds and buy bulk and still come out ahead.Thank you for the speedy reply. I appreciate the current situation the country is in and understand the Ammo supply issues. Fingers crossed that soon the prices will get closer to the normal levels.On a side note, love the store and the employees are all great to work with.

8.5 hours in a classroom for anyone can be boring at times. But Jay was so thorough and kept us hands on and attentive. Thanks Jay for making it a fun day as well as very informative for us. Thanks for all the extra tips you gave us and for making us feel comfortable on the range. As for the rest of the staff, they are very helpful when I’m in the store. Awesome staff you have here in the Florence store!! Keep up the good work!!

Fantastic learning and refresher class! Mark Miller was our instructor and was personable, knowledgeable and thorough. Very well done! The facility was clean and comfortable. I will be taking additional classes at this location.

Greg is an excellent instructor. Makes class informative and entertaining.

Jay was an excellent instructor. He spoke to his personal law enforcement experience to provide real-world information to help me make informed decisions regarding safety and use of my firearm. The training was invaluable.

Great place. Great customer service.

I have to admit I was dreading an eight hour long class, BUT, it honestly went do fast. The instructor was informative, funny, and relatable. I dont have any plans in letting my license expire, but if it happened this class is 100% worth it. I absolutely recommend it!

Class was great! The instructor was knowledgeable & easygoing. He allowed time for all of our questions & gave a lot of real-world examples!

Detailed and knowledgeable Trainer, made class enjoyable as well as educational, which means a great deal for a 8 hour class. Appreciate it guys.

Great customer service!!! Super quick!!! Got me right in and out!!! Very helpful and knowledgeable!!! They show kindness and respect. Knew exactly how to help me and what I was needing!!! Definitely recommended!!!

Extremely helpful staff. Firearm selection is amazing.

This guy is arrogant and price gouges his own customers. This shows he only cares about his pockets, not you as a customer or the 2A community. Take care!

Great place to complete your CCDW class. Good instruction from Les to show beginners how to become familiar and use your weapon.

Nathan was awesome to work with very knowledgeable about everything in the store and I’d anyone needed help he was right there ! Great place to shoot with great safety officers !

After seeing a holster I liked on their website I decided to stop at this location for the first time and check it out. I couldnt find the holster but figured it might be an online exclusive item. Either way after not being greeted by anyone for 10 minutes I asked the first employee I saw who wasnt busy. He tells me there might be one over in that aisle and then walks away. Seriously you couldnt walk 10 feet to show me? Since I didnt see anything in that area I went to Marks guns where they actually seemed to appreciate my business. I know which range Ill be going to going forward.....

My wife and I went here for out first home defense gun purchase. We were approached by an employee named Jason. He stuck with us the whole time being very patient, and showing us many options. He also helped us with explaining how to book private lessons. My wife and I left very satisfied with our visit.

This store lost all my respect. For one I went in to look at a firearm and than went to triggers and saved my self 100$ on the exact same firearm. 2. I was told I need a membership to purchase ammo at the store. Shop around ladies and gentlemen almost everyone in northern Kentucky is cheaper by at least 100$ and do not make you sign up for a membership to by ammo. Lol who cares about free gun rental get a grip or stay at the 3.9 to the owners reply. That makes no sense at all but locals will remember this and locals will stop coming in. All I ask is from my neighbors when you see a store taking advantage of the situation in the world and raising prices and getting you into a monthly fee to simply buy ammo you should keep that in your memory bank. Triggers, marks guns, A1 guns are all great places with no member fees and prices are lower

I shoot regularly at the Florence, KY store. The whole shop is very clean and the range is climate controlled. They usually have a good selection of guns, ammo and accessories but some things are a little hard to find right now (2020). The staff is mostly knowledgeable and very willing to help any way they can. Its a great safe place to go and have some fun.

Very knowledgeable and professional. Great instructor!

Very informative, instructor keep the class interesting and very helpful.

Ok I dont understand the whole membership thing. My wife went there to buy ammo and the guy at the counter told her the membership was about keeping the range open not a shortage on ammo. I understand limits on ammo but a membership?

Great AR Basic class. Jay was great! Very helpful and learned a lot.

Very good instruction on the basics of firearms and safety. The instructors were very helpful and receptive to any questions. Enjoyed the class and highly recommend to anyone that has absolutely no knowledge of firearms.

The basic handgun course was very informative and our instructor, Les, brought a wealth of personal experience to the class material.

They are charging $34.99 for a 50-round box of 9mm. Remanufactured ammo.Pre-covid, they were charging $12.99 for the same ammo. Certainly, market conditions necessitate a price increase over that; but $35 (70 cents / round) is simply ridiculous.Consider this excerpt from a message sent by their founder, on 3/25/20:“To be clear: We never have, and never will price gouge. That is in complete conflict of our “trusted partner” mentality.”Yeeeah, sure…I’ll say SPB does have a nice range. Just get your ammo somewhere else.

The employees are always courteous, professional, and helpful. The range is spacious and free of fumes. The range officers are always helpful. I wish they had the target movers that automatically go to the distance programmed into the controller. However, that is a personal wish and not a reason to give them a lower rating. Normally, they are well stocked with guns, ammo, and gear. I have been going there since this location opened.

My wife and I took the Basic Handgun course at the Florence location, . The course was great and I definitely learned a lot. I had my doubts going into the course but it was worth it. Will and Georgianna were the instructors and they were great! The best part of the class is the hour on the range where you get to use what you’ve learned. While on the range the instructors gave great advice and I could see my groupings get tighter. My wife and I left feeling way more confident and comfortable with our handguns. If your a beginner or need someone to show you the ropes, I would recommend this class.

Jay was informative and comfortable to be around.His knowledge helped answer questions I had and relieved my apprehension.Very good guy ! Thanks

I have been a member of Point Blank in Florence for sometime. I visit the range on average 2 times a month and therefore have gotten to know many of the employees who work there. They are very professional, friendly, knowledgeable and willing to assist members at any time. I would strongly recommend Point Blank to anyone who wants to handle and become proficient using firearms.

I called the store shopping for 9mm ammo. Was quoted a price on the phone only to find that when I went to purchase the ammo that there was a catch. You had to buy range time or become a member to even buy the ammo. They would not even sell it to me unless I did so. When I spoke with the manager he simply told me that it was corporate policy. I even asked him very nicely to make an exception because this was not explained to me over the phone before I drove all the way there. His reply was that he could not help me at all. Oddly enough the managers voice sounded like the person I talked to on the phone. The gentleman behind the counter who was helping me was very nice and said that he would’ve just sold it to me for the price quoted on the phone and advertised in the store before I drove all the way there in rush hour traffic but there was nothing he could do. He also told me this happens often. I highly doubt I will ever set foot in that store again.

Great Class. Learned things I didnt know about gun laws that were important. I would encourage any new gun owner to take this.

Excellent concealed carry class. I learned as much about handguns in one day as I had learned previously in my life and Ive owned a handgun since the 1980s. Instructor Les Gruseck did a superb job. Highly recommended.

The CCW class was incredibly informative!!! SPB is dedicated to educating gun owners!!!

Staff is always helpful and friendly. Range is well lit, range officer always on duty. Without a doubt the nicest range and store in NKY. Classes and instructors are very good and free with an elite membership. Only place I go to shoot.

Very informative and engaging class, including range time. Had questions regarding a first firearm purchase which were answered without any attempts to upsell, which I appreciated very much.

Outstanding staff! Very knowledgeable always willing to assist and educate.

I will never give these people any of my business I will be sure to tell all of my family and friends never to go there and any customers I have in Hvac field I went in looking for a compact 9mm and a12 gauge semi I asked to looked at a used gun a Walter jay hands it to me I try to start conversation and I said all no it’s a 380 that’s costly he said it all is I simply said well 9mm ammo is cheaper then 380 I can get it cheaper anywhere he took the gun back and said well that’s good for you what kind of people do you let work here that talk to people like that I own my own Hvac company and I never talk to my customers that way even if the customers are wrong you kindly explain to them why such is not true

Nice staff and clean area. Gun range is nice and classs they do are good. Would agree with other reviews that prices on accessories are very high. Prices on guns seem to be above most other big retailers but can occasionally find stuff in a decent range. They were helpful in finding a special order gun I wanted and matching a price of somewhere else.

The class was informative and I learned more than expected and it was well worth the money.

Ignored by at least three employees while shopping today. This was not because they were busy; there seemed to be more employees than customers at the time. I was serious about purchasing a specific handgun, but I will not beg for help. There are too many other gun stores in the area to put up with this. I just took my business-and money-to Triggers.ETA: Their idea of “making it right” was to offer 5% off what I tried to unsuccessfully buy last visit. They believe this is an appropriate discount for a previously loyal customer, one who was completely ignored by their employees. They seem to expect that I would forget their unprofessional behavior and make a return trip to their store for a whopping 5% discount. (According to IRS mileage guidelines, another roundtrip to their store would cost me almost as much as their offered discount.)By way of comparison, Dunham’s is currently offering $50 off the purchase of any handgun 499.99 and above. This is actually a bigger discount than what PBR offered me after screwing me over.Have no “confidence” in SPB.

Gun classes here, waste of time and money. Staff, exceedingly rude. I will not be returning. There are plenty of gun ranges in the great state of Kentucky.

Very informative and knowledgeable instructor

My favorite place to shoot! Great staff, clean and safe range, and plenty of firearms to browse. Love this place.

Great costumer service, clean environment

Helpful and courteous staff! The range membership has been very useful.

Being a member at Shoot Point Blank is way more than just benefits of discounts and range time. The team in Florence makes it an absolute great experience every single time. My husband and I buy all of our guns from them. This week we purchased two more and they were so patient while we made our decisions. Ryan runs such a great team of people and the staff is always going above and beyond for everyone. No matter how busy they are, they ensure all customers are cared for in a timely fashion.Our son is now very involved in shooting and every time he walks in, he gets to feel like a big guy at only 7 years old. They pump him up and make him feel so proud, especially Jim, Steve,Brayden, and Randall. That alone will always keep us coming back!Jay and Kevin were our first experience there and always so great to go to for any questions! And these are just a few of MANY amazing men in Florence!

Very friendly knowledgeable staff and great selection will definitely be back to purchase our next firearm

I was quite upset at my last purchase of a firearm from you. I was told I would be able to purchase 5 boxes of Hornaday 9mm ammo upon taking my new gun out of layaway. Was told there was plenty. When I went to get it out of layaway was told there was none left. Then the only 300 count box of 9mm you had I wanted to buy but was over ruled by thr manager on duty. Not cool.

I completed the CCDW class/academy. They offered a class on the weekend that worked around my normal work schedule. The instructor (Greg) was good. He kept the class interesting.

Great business, all of the employees are helpful with what ever you need and willing to help.

NEVER take a gun here for service. One week procedure turned into three. Between telling me they couldnt find it to it was at a different store and then finally that the gun was in pieces and no one knew how to put humpty back together again. I honestly thought that I was never going to get a working weapon back. I delt with at least half a dozen different associates, all condescending and rude. I was ready to let it go but the topper was the smirk the clerk gave me when I asked if I had to sign any final documents to retrieve the gun. You know who you are. Not sure whats in that back room but it cant be good. Ashiity ball cap for a bad experience would have been nice.

Annie is the best when above and beyond highly recommend her!!!!

Went to purchase a firearm and was told by a younger gentleman there is no point in trying because it was 15 minutes before they close and the background check would be delayed!! Who does that! I’m not sure I’ll ever buy another firearm here

Great place to shop

Very good instructor.

Very interesting and informative class.

Loved it im going back on the first

Ive been a member for 4 years. They have the most helpful staff and a great range for pistol and rifle.

Amazing staff with very helpful and informative classes. Most staff are former LEO/Mili so they know what theyre talking about

Very Unfriendly staff. Went looking for a specific pistol and they didn’t have it. Asked if they could see if another store had it and the guy said they didn’t because other stores had called last week and asked. I called other stores and 2 different point blank stores in Ohio had it. I call Florence back and ask how I could get the gun to their store and when and the guy said in a couple days. I asked why not the same day. He’s says paper work and they don’t have the staff today. I asked how the guy gets transported form store to store and he hung up on me.

Took the wife here while I was on vacation and was amazed by the courteous and friendly staff. Answered all our questions, helped us quickly. Cost of range time and rentals wasn’t expensive and the firearms themselves were perfectly priced. I definitely will be coming back. I really don’t have anything negative to say about these guys oh and they offer most of the classes that you want and need. Highly recommended.

Purchased a firearm on 4/20 via the website. On 4/29 called my local store and spoke to an associate. He could not see where the order had shipped. The website said it was coming from a store 45 minutes away from my local store. Never received the item. Never got the call back from the store I was promised. Horrible customer service and communication. Sent a ticket in via the web. Again, no communication, not even an email. A refund showed up randomly this morning after 24 days. Dont waste your time!

Had an issue with incorrect pricing on an item I purchased and it was resolved very quickly. One of the few stores I visit where the staff overall is very helpful and friendly.

I never buy another gun there again Cant even Buy one Box Ammunition With a new gun I bought for Christmas._/ I bought a new gun I wanted one Box of 9 mm.

Absolutely ridiculous policy not to transfer firearms to Ohio anymore for Ohio residents.

I had rated them low just a few days ago, but Ryan the Manager of the store honored what was promised! Even going above and beyond what was required to make me a 100% satisfied and definitely returning customer! I whole heartily recommend Shoot Point Bank of Florence, KY.

Nice indoor range at a good location.The AC works good here. Ive been in some that are like convention ovens.They have a wide array of rentals here and the ammo was not expensive.The staff was friendly and will help you out and answer any questions you have. they want you to enjoy your experience, not just collect your money.Time flies when youre having fun so the only thing I wish they would do better is give you more time for your money.

$75 for a transfer, snobby service, and an outdated range to top it all off.

Great staff so helpful with guns. Great selection. Ladies shoot 1/2 price Tuesdays!! Love it. Thanks guys!!

Love this store. Great prices and knowlegeable employees.

Why send an email sale about a pistol the local store says they dont stock and wont order in?Place is hit or miss.The only plus is the range is nice.

Been here a few times; including with my wife.Good place; modern and clean range, fair prices.Only negative being they tend to put shooters right next to each other even when they are not crowded and there is room to leave a lane or two in between shooters. Prefer a bit of spacing if possible.Nonetheless a great location, nice store, very nice range, with good range officers.Highly recommend.

The staff here really go above and beyond for their customers! There was no wait time. They were willing to show me anything I wanted to look at, and even had some to test shoot before purchase. If you are interested the staff here will do everything they can to ensure a happy purchase. Will update after visiting range portion

Great indoor range. My first time there. Plan on going back many times. People up front were friendly. Range safety guy was great. Very helpful and knowledgeable. I have bad eye sight and we were talking about a red dot sight and if I could use one. He came back with a Glock with a red dot sight. Shot it a few times. Highly recommend.

The staff are really knowledgeable. You have a question they either know or will find out.

Great black friday deal on ammo! Being a member I walk in with the wife and am greeted by name. Ryan and Justin do a great job with merch and layout and..well the staff, are like a second family when I bring my kids in. Always clean and range officers heads are always on a swivel!

They wouldnt honor their Groupon for concealed carry class. Twice failed to get me what I ordered. When I had an order shipped to the store they wouldnt answer the phone and wouldnt respond to my emails on when it was ready to pick up. They then charged me $75 to pick it up.

Will not let you rent a gun if you are by yourself and there for the first time. Nothing on there website states that. I was not told until I was on premise and their reasoning is to help prevent suicides. How about education and mental health awareness, not preventing someone who travels and would like some range time that opportunity.

Good selection of hand guns

I came in to pick up an FFL transfer 2 hours after it arrived. An employee went into the back and came back to tell me it had not arrived. I am an Engineer at the local UPS that delivers to this building. I verified myself it was loaded and that the deliver had delivered it. Also it requires a signature so someone in the building had it. I tell them this then some other employee chimes in and tells me he has a whole stack of boxes to go through I say okay and leave. Call back 2 hours later and ask for them to check. This VERY rude employee tells me to not call anymore and they will contact me in 4 to 5 days. Absolutely ridiculous.I teach CCW and used to recommend this placeThat woll never happen again.

Brother refered me here. So glad he did. SPB not only has the target range, a wide array of guns, ammo and accessories, they also provide A-Z classes. And the staff is professional and friendly!

Nice range, but costly. Customer service is hit or miss and website is very poorly updated. Buy in store if you want a gun from them.

Had a great time seeing some really nice inventory and talking guns. Staff was very knowledgeable too. Jim D went above and beyond to look up a few accessories they did not carry.

While searching for a lower receiver for my AR I had to call the location in Blue Ash because the location in Florence was all out of any and all forms of lowers. Upon calling Blue Ash the sales guy told me they had 2 Spikes Tactical lowers in stock. I asked if they would put one behind the counter for me as i would be driving from KY to pick it up in the next hour. The sales guy in Blue Ash told me that was fine and it would be waiting for me when I got there. Once I got there, (40 minutes one way per google maps) I was told that since I am a KY resident and a lower is apparently considered an other item that could be made into a pistol they couldnt sell it to me. Needless to say at this point I was extremely frustrated at the whole situation especially that i could not complete my build that day & had driven all the way there just to get let down. I then asked the manager what actions could be taken to help me. He informed me there was a managers meeting to be held at the Blue Ash store and as long as Sean (the manager in Florence) was willing, he could bring one from Blue Ash to Kentucky and I could buy it there. I told him that sounded great. The next day I went to the Florence store (after they called and let me know it was in) and not only purchased the lower but Gary assisted me with putting the lower together using tools I did not have at home. I could not be more happy with my build or the service I received. Thank you to both locations for all that they did and especially Gary for all of his hard work.

All around great place to shoot. Range time very affordable, safe, well staffed. Gun shop well stocked with selection.

Point blank Florence is one of the most professional and clean ranges and fun shops in the Cincinnati area. All the point blank locations are very well managed and have good helpful employees. This has a 25 yard hand gun and 50 yard range both indoors. They also offer reasonably priced ccw and training classes. The place to go for range and shipping in Cincinnati.

Been a few times, the facilities are nice and the staff are knowledgeable. Range prices are good too.

Went to use the range and shopped around while waiting. Found a holster and went to the counter to pay. Found out the entire stock of that holster was not correct. I walked the staff to the display and as I had stated the price was what I had just seen. The staff member went to the manager and was told the price was listed wrong on over 20 plus holsters but they would not sell the item at the displayed price. I was not interested in paying the larger price. Low inventory and unwilling to sell items as marked. Although this location is near the mall I would look elsware.

Elite member here. Shoot Point Blank Florence has been cleaning up their act folks! Friendly and knowledgeable staff members how refreshing. They picked up a particular RSO that really seems like a REAL gun enthusiast. He actually speaks to us and tells jokes to the children! SPB Florence has been working hard and it shows. For what its worth, Im still not down with the shoot too fast balogna or the weak mid-west ammo but those things are tolerated because... I understand. Great work and I, the customer, am excited about coming back to your store.

I just want to thank Tyler, who gave me and my 10 year old son, John, shooting lessons today. He was very thorough and informative, stressing constantly the fundamentals of firearm SAFETY, which I really wanted to impress upon my son. He was entertaining, patient and knowledgeable.Well be back. Thank you Tyler!!

I have long been a fan of Point Blank Range. Unfortunately I am dealing with something that has left my confidence in them strained. On February 13th I ordered a Stevens 301 in .410. At that time I also ordered 2 boxes of Federal TSS shells. At the the time of placing my order their online inventory showed they had a 301 in stock. After 3 weeks and two phone calls in which I was dismissed as just needing to wait until it shows up . I also submitted a ticket to info@pointblankrange which stated I would receive a reply within 24 hours. That never happened. Finally after 3 weeks I spoke with Justin who did some research and informed me that the firearm was on backorder with the distributor. This was the first time anyone did research to determine the delay. He mentioned he would call around to see if he could locate one at a different store. After about 20 minutes he called me back and said he found one and would have it sent to their location so I may pick it up. 9 days have now passed since that conversation and I have still yet to receive word that a gun that was paid for a month ago is ready to pick up. Additionally I ordered a choke for this firearm through their online store about 2 weeks ago and have yet to receive word that this has arrived either. I am always hesitant to voice frustrations because I understand logistical challenges that can sometimes arise but the lack of effective communication on the stores behalf for much of the process, the long delay, and the fact that I still dont have the items I purchased or any confidence on when they might arrive has left me frustrated and nearly to the point of seeking a refund so I can hopefully find the products elsewhere in time for Turkey season. I thought I had given myself plenty of time.Update. Gun has been received...store was very nice about the delay. I am satisfied

Been there a fair amount of times. The range is better than some Ive been to. The range officers are generally knowledge and helpful. I took an AR lower class there and learned a lot. Eventually I built up my own lower, the class helped get me going.Service is mostly good, though sometimes Ive been looked over but just ask, they are happy to help.

I feel there is enough negativity floating around out there in the land of consequence free comments and reviews. Therefore, when i have a bad experience i tend to keep it to myself. However, my experience here was so bad i am going to write my first non-positive review.Pros:1. Cheap targets2. Decent selection of firearms.Cons:1. The range experience is far too expensive here2. Literally everyone who spoke to me was rude, (cashiers, range safety and store manager)3. They require that you pay to use the eye and ear protection they have, ( I bring my own but I still think it is not necessary to charge for this)4. I saw unsafe firearm handling procedures that the range safety didnt address. I addressed it myself5. I purchased 40 S&W ammo, upon getting to my lane I saw that it was actually 45 ACP. When I went back to exchange it, both the cashier and the store manager were rude. In addition, they did an even exchange although the 45 was more expensive than the 40. I didnt press the issue to avoid a confrontation because I was already pretty angry.I will take 50% of blame for the ammo because I should have noticed the caliber was wrong prior to it being rang up. The way it was handled by the employees was very poor in my opinion.I realize that typically when a person gives a negative review of customer service that the customers attitude and behavior are usually what create the bad situation to start with. I truly dont believe that was not the case here. I went to the range with friends, we were all dressed appropriately, (some in uniform), we were all polite and none of us confronted any of the employees about the complaints we had. I cant explain the poor treatment. Maybe everyone at the store was having a bad day simultaneously. Either way, I will not be going back.

Very professional staff for first time shooters they took their time to explain everything

Not sure wich Glock 9mm I wanted. Worked with Jay. Very patient and helped answered every question. He suggested we go to the range and take advantage of unlimited gun rentals. They had all the models we were thinking about. Tried them all and choose the G43X. He set me up with bulk amno and a amno box. All good there.

Walked in wife my wife and kids to look at a 1200 dollar pistol. 2 other customers in the store and none of the 3 counter workers wanted to give me the time of day. Thats ok Ill drive down buds gun shop and give them my money.

Danielle helped us tonight and she’s a bonafide rock star ! 6 stars kudos to your customer service Danielle ty !!!!!!!

Very nice target range prices are little higher than some but very nice. They have deals on weeknights prices are pretty decent. They have date night on Friday night pretty cool they have a big gun selection prices are compatible to most.

Got an awesome deal on a nice gun, will check out there guns again soon.

Very nice range, but the staff is made up of uninformed salesmen trying sell you way overpriced weapons and ammo. Range officers are rude and lazy, but act like the Gestapo if you fire more than one round a second. Never going back again.