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NAPA Auto Parts - Genuine Parts Company
9361 Sierra Ave, Fontana, CA 92335, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Ne
Review №1

I needed a adjustable ball joint for my Lexus and no one had it except NAPA. Great customer service, the guy that help me out was a cool dude. Thanks NAPA

Es
Review №2

Edy is such a bad sales person. No customer skills. Very rude.. He needs to be more active and help out the customer when they need something. Not be coming back to this place.

Ci
Review №3

I came in for a manual transmission fluid and they didnt have it in stock or they just didnt carry it. I needed it, its an essential oil for my car. I was a bit disappointed but oh well. I dont think Ill shop here for car parts or essentials anymore because from what it looks like they dont have much for manual cars and that is what I drive.

ja
Review №4

Needed mass air flow cleaner & NAPA were the only ones that had it. Every place I went to was OUT OF STOCK.

Da
Review №5

Customer service is great they always know what I need the guy definitely know what I needed help me out

Ja
Review №6

This store is awesome sauce! Guys are knowledgeable and if not in stock, ordering is not a problem, next day delivery! I would go her first before the others! If you have deep pockets, dealer is the other option.

Lo
Review №7

Better than I thought, had what I needed while AutoZone was tryna send me to another store

In
Review №8

Good service, if you need tools to take out what youre going to replace they can help

Lu
Review №9

Great place to shop for any car part doesnt matter if vehicle is new or older

Je
Review №10

I use napa as a national account and for personal, very accommodating, great staff and manager. Quick, knowledgeable and always willing to help!

Ra
Review №11

Good parts cheap prices

Wa
Review №12

Literally the best auto parts store around, the only one I go to. Never have I found better service than here

Ra
Review №13

Great service. Always have what I need.

Au
Review №14

Staff is nice

Vi
Review №15

Love coming here for car parts and accessories. The customer service here is great. Love this place better than auto zone.

Jo
Review №16

Always the go to place.. was cheaper than all other part stores

Ca
Review №17

Great Service...forget employee name? but help me get what I Really meeded to get home..

Mi
Review №18

What you need.when you need it, 99% of the time

Ch
Review №19

Good customer service

Es
Review №20

They just lied to us telling us that the parts would be there around 10 am the next day. Today we were at the store twice, waiting for the parts (fuel injectors) just to be told to come back until 3 when the third truck comes in...if it does! customer service was bad, even when we had the part in hand they didnt make an effort to look it up when the computer gave the guy the supposed parts that were clearly not the right ones according to the picture. We had to pretty much force the person to look it up in the images until WE found the right one!Maybe it was because it almost closing time, but we were willing to pay extra for the parts if they were there next day.

el
Review №21

Good service

La
Review №22

Awsome the person knew the name of the part I needed when no one else including myself lol. Ill be back .I would always & only shop a NAPA if the warranties were better like life time instead of a year or 2. Thanks again .

Ha
Review №23

Great customer service

Br
Review №24

If you need help someone from customer service will literally come out and help you with something as simple as if you need to change your oil

si
Review №25

Napa is simply the BEST

He
Review №26

Customer service was extremely slow. I waited 15 minutes in line waiting and nobody ever acknowledge my presence.

Ly
Review №27

Good service

Lu
Review №28

Good prices & friendly service!

An
Review №29

Very nice personel very helpul

AR
Review №30

Friendly Customer Service, Reasonable Prices, Great Staff.

Lu
Review №31

The guys are very helpful & polite. They always have a smile & an answer.

Ju
Review №32

The worker here very helpful thank you for you Help Guyd

Ni
Review №33

Good customer service good quality parts

Fl
Review №34

Napa is the only place who needs to catch up with the times everyone is paperless everyone should have a system to keep all their customers under. They have absolutely no way to look you up if you have warranty on a part that you buy from them if you do not keep the receipt. You might as well start buying your parts at the flea market instead of going to Napa.

Ly
Review №35

They did good

An
Review №36

Really fast and cool customer service! Loved it!

Ma
Review №37

Only one person working the counter. Very slow!!! There was another person working as well but when I walked in they said good morning and walked to the back

Jo
Review №38

Good customer service.

Cu
Review №39

Its a mighty fine parts house.

An
Review №40

Napa knows how! Great service and knowledgeable people!

Lo
Review №41

Clean, good parking space. On a busy street with good access.

Ka
Review №42

The store had what i needed but i had tried to call prior to going down there and nobody answered the phones. They were standing around when i went in. Fluid products were all mixed together on the shelves so i had to search for what i needed. The item in the front of the shelf was not the same as what was behind it.

Ma
Review №43

I will definitely bring my buisness here from now on ! No more having to deal with autozone & smart ass employees. Napa is the best !

JA
Review №44

Well knowledgable and always feel like i leave with what i came for.

Ge
Review №45

On this place you can find any Auto Parts that other Auto Parts dont have in it is a they have such a good prices and they always have everything available you dont have to wait to order the part because they always havent unstuck

Ma
Review №46

Excelente servicio, great service is great to have co. Like this one in this hood.

Le
Review №47

The staff will help you get the parts you need and will call their different DCs to get the parts the same day. A bit more pricey than autozone or pep boys, but you get the right part the first time with a better warranty and a superior product.

Sa
Review №48

Terrible customer service. I was ignored almost as if invisable, very frustrating. Hopefully they will get training on custoner service soon or else everyone will just shop online.

Dr
Review №49

Great place for hard to find parts. It can be a bit more expensive, but they carry many things the other chains dont have.

An
Review №50

Helpful and very nice staff. Items at low prices

Jo
Review №51

Lazy ppl dont care about the customers

Ed
Review №52

They helped me and knew what they were talking about but took a while but ordered me the wrong oil now

Ju
Review №53

First two times, they ordered me the wrong stuff. Third time Edith helped me so much.

An
Review №54

The worse service, racist against customers. One of the attendees in a really bad mood

Ye
Review №55

Very good customer service

Ly
Review №56

Good

Ev
Review №57

Great place for auto parts. Tends to be on the expensive side.

Da
Review №58

Extremely helpful when it comes to buying something but as far as returns and warranties goes the worst Also not vary knowledgeable when it comes to giving you the right parts...

Pa
Review №59

Lots of good parts for your ride

Ad
Review №60

Associates are rude and no patience. Not everyone knows everything guys, this is why we ask... sheeeesh

Th
Review №61

Coustomer service totally sucks.. waisted my time and item not even In stock don’t recommend

Pl
Review №62

Good service and attention.

La
Review №63

Good sales today

ur
Review №64

Very unprofessional I had to wait in line for 25 minutes before getting help. Only one person attending customers one person also waiting at the cash register for more time than me. Also I ordered a parts for same day only got one. They forgot the other one at the warehouse. Next day Sam 25 min wait one person helping .

Mr
Review №65

Great service

Mi
Review №66

Napa has all I need 4 my trucks 👍😉

Ma
Review №67

Didnt like this place at all I went in and the clerk accused me of stealing and all I did was walk in and walk right to the counter to return something had a very bad experience I will never go back I didnt have a receipt I was told if you dont have a receipt how do I know you didnt steal it so I went home and found my receipt and return the stuff and told them I will never be back

yo
Review №68

They were helpful

Tr
Review №69

They lied about what time my part was going to wait ended up going to their other store to get it using extra gas and time to get it

Ma
Review №70

Good parts

jo
Review №71

Had great prices

An
Review №72

Great experience

Ha
Review №73

Very helpful.

Je
Review №74

Friendly and helpful.

Ca
Review №75

They. Got my part

Ji
Review №76

Have good parts

Ge
Review №77

Everything parts

Vi
Review №78

They had the part I needed.

so
Review №79

Didnt find what i was looking for

Ju
Review №80

Good service

Ju
Review №81

They dont have enough parts

Ce
Review №82

Napa parts store

La
Review №83

Very helpful

Ar
Review №84

Nice place

Vi
Review №85

Good

An
Review №86

Excellent prices

Te
Review №87

Great

Di
Review №88

Great

Er
Review №89

Good. Site. For. Parts

ma
Review №90

Good service but not all employees wear mouth covers, one is hanging by his ear, another is hanging on his chin, and another is not wearing it, so no one is following health regulations.

Jo
Review №91

What I like about this store are the prices and they serve you well, they take their time to help you

Al
Review №92

Because there are many things for cars and of good quality

Pe
Review №93

Very kind

Ge
Review №94

Good job

Ed
Review №95

I choose napa number in america for its kindness and good service I invite everyone to buy at napa auto parts

Ro
Review №96

Great service

Ma
Review №97

The best auto parts of all 🤣🤣🤣🤣

Ad
Review №98

It has car parts that cannot be found in others.

Al
Review №99

Bad service

Information
13 Photos
99 Comments
4.1 Rating
  • Address:9361 Sierra Ave, Fontana, CA 92335, United States
  • Site:https://napaonline.com/stores/ca/fontana/9361-sierra-ave?cid=pl_yext_gpc_GenuinePartsCompany_28256
  • Phone:+1 909-822-8300
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–4PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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