Really nice employees easy to talk to answered all the questions I had
The products that this establishment offers are not the issue. Its the female customer service representative that works the counter. No type of social skills. Horrible attitude. Unwilling to provide a decent response for an answer. Ive frequented this establishment on more than one occasion and its the same female handling customers in a tragic manner. An elderly man came into your business today, he was on a walker. Not once did the female that works the front desk look up from her phone. The gentleman shifted a few times on his walker and continued to wait to be acknowledged and assisted but that never occurred. He eventually walked out and I observed another gentlemen outside recommend he go to an alternative tire shop. If your employees dont want to be there to assist the customers in a pleasant manner, they should not be the first face or voice your customers encounter because she is a MAJOR deterrent. It is free to put a smile on your face and speak with others in a civilized manner. Ive also witnessed her phone etiquette, receiving it and being in the store when she answered calls....horrific!
The staff was amazing but the management was absolutely horrible. They are just money hungry. They pick and choose who they want to be nice to. Take your business else where & especially if you are coming from OUT OF STATE!!!
Called 2x before going in, just to confirm that the alignment person was available and to confirm what times he’s in...I drive 30 mins and the office says he hasn’t showed in over a week.... zero care for wasting time and gas and zero customer service.
This has been the worst experience dealing with this tire shop I took my rim to be fixed multiple times and it seems that it was never fixed correctly. I took it back this last time and they said give them until to Tuesday...Tuesday came and still no rim...It has been a month since I’ve seen my rim and they can never find it when I go up there. I have looked for my tire and they have looked and still nothing. They give me the run around every time I go up there to check if they have found it. Either they tell me to give them a couple of days or to come back. Well, needless to say a couple of days and no rim, a month now and still no rim. Then they had the nerve to ask if I was sure that I hadn’t came to pick it up...lol...They told me that they ordered another one but they can’t produce anything showing that it’s been ordered and told me to come back tomorrow. Everyone that works there are very unprofessional. The heavy girl that works the counter is very rude and talks crazy to the customers. Customer Service is HORRIBLE!
Had a flat on the highway. Owner waited for us to get there and get it fixed right before they closed. Super fast and helpful.
This place is a rip off. My husband has gone to them for several years just to find out these people were charging for things that did not need to be done. Offering a warranty that they can not obey to and charging extra for this. This place sucks and will advise you guys to be careful.
Umar and the staff are fantastic. I only go to Big Boys for my tires and basic maintenance because they are honest and really make me feel appreciated. It would be nice if they had a cleaner restroom though.
Great service Good guys
Good, friendly place of business that take pride in their work!
The experience was outstanding had a 4 inch kit that a shop did on my truck and it was installed all wrong. Big Boy Customs hook me up and now I feel safe in my truck. I would recommend they to everyone they know what they are doing outstanding. Will go back to get wheels and tires .
I showed up with a mutilated flat tire on my pickup, and little money. Though they are in the business of custom wheels and tires, they fixed me up with a great economical solution, exactly what Id asked them for. A nice, used take-off tire. They threw in a new valve stem, for free, to ensure everything stayed round. Thanks, guys!!
Awesome service! Owner is very professional and its so freaking clean. They are doing everything to keep customers safe.
Great customer service. They were busy that day, but my wait time was minimal. I had a tire plugged from a flat earlier that day. They fixed my tire and removed the spare for me. No charge for labor.
On Monday 9/23/19 I went to get 2 tires flipped on my front wheels. Before going I called and they said it would be 10 each and when I get there they said that it was 20 each. Okay that’s fine, I don’t mind paying. I ended up paying 20 in cash and 10 on my debit card, I get home and I see dirt marks on my wheels and thought nothing of it. I figured it was dirt from the machine so I go ahead and clean them and realized my wheels were scratched. One of them even had a chip. My wheels were perfectly fine before going I even have pictures of the wheels where you can see they were in perfect conditions. I went back to tell them and they gave me a whole bunch of excuses and how they were already like that. I was trying to sell the wheels but now I can’t even get my asking price for them. All I want is the money to get them fixed or for them to pay a company to fix them professionally. But there is no way of talking to the owner.
If you have time to waste then this place is perfect. I was there when they opened and 2 hours later I was still waiting for them to look at my vehicle while others can in and got their vehicles serviced before me. I finally took my keys and left.
Its always something wrong with my car but with Big Boy custom wheels my car always comes out riding clean and fresh. Highly recommend this place.
Customer service is really bad they will ask for your keys so you dont leave and will make you wait at least an hour even if there not doing anything.If you dont have all day to be here avoid it!
Helpful to find custom wheel for my Mercedes Benz
Always done good for me! I love the lethal rims and suspension on my GMC. They look like designer rims but at the warehouse price. Would go anywhere else
Purchased tires Sunday. Reason for a low rating: I was stranded, absolutely had to have tires since I had 2 blow outs on the way back into town. They suggested at 6:20p that I come back the next day since they had another job in front of me. I told them that was impossible, so they said they would work with me, which was nice of them. They did the job and although somewhat unprofessional as they seemed to poke fun at how they were mistreated for having to work past 7pm (even though it was still before 7pm), they were all fairly cordial, nice people. The big reason for a low rating is this. Not 3 miles from leaving their facility, my brand new tires were going flat very quickly. We stopped to air them up thinking they just forgot to fill them up all the way. I drove home in that condition and the next morning, the exact same result. Both installed tires were completely flat. How could it be possible that a professional tire shop would allow you to leave in such dangerous condition? I spent upwards of $500 on 3 Chinese tires from them. Granted their not the highest quality, but I certainly expected more life than 2 miles down the street.Bottom line: I actually really liked the folks working here, which is why they didnt get 1 star. However, I couldnt in my right mind shop there again since the quality of work carelessly put my wife and I in yet another horrible circumstance. Awful experience.
Bob over there at Big Boys is hands-down the best Tire man Ive seen in 20 years when you need tires new or used Bob is a man over there at Big Boys no doubt about it
Cool ppl...Nice rims. Its convenient cause I live close by
They are like family ! I’ve bought a several set of rims from them and they have always taken good care of me!
Wasnt expecting much, but I ended up choosing between American forces or lethals off road, I went with the cleaner looking Lethals rims and 37 tires still dont regret a thing. Great price!!!
The gentleman that helped me initially was very nice however I was left for 30 mins without any assistance. Then when I finally went back to the front desk I was told the rims I liked would have to be ordered. Which was fine but the gentleman never came back to give me the price so I left!
I wasnt too happy with this shop. They only want customers who deal in their high end wheels and tires. Ask for anything less and you get bad service. I asked for a simple tire rotation and was quickly seen too, but given that look that I wasnt wanted.
Arrive earlier after noon to get my suspension checked and get some info on what might be causing my truck to steer me to the right pulled it in pretty quick and put on alignment machine they poked it it a couple times and dropped it back down nobody told me anything and still charged me a hundred bucks friendly service but otherwise useless mostly saw them talking to each other
This is a great!! Company, very thorough and good hard. Honest work.
Worse customer service ever! Was just there and they gave me a completely different pricing on the tires I asked for over the phone
I went in for new rims and tires and I spent over $1000 and had issues with my vehicle shaking. I took it back and informed them of my issue. They said that they would balanced my tires and see if they would help. For the amount of money I paid you think they would balance the tires in the beginning. Long store short I still had the same issue and had to take my vehicle to Discount Tire and was told NONE of my tire where balanced. My issue has been resolved thanks to Discount Tire. I will NEVER go back to Big Boy Custom!!!!!!
Ive always had nothing but the best service here, they do all my tire, brake and specialty needs.
Love this place as well as the CUSTOMER SERVICE.💯_ _ _ is always so nice, funny also helpful!Definitely going back..👍
Good tire place but one of the workers keeps asking me where drugs are at.......profiling at its best
This place is a day one day open I know that they are great people great family all brother work hard and take care of the customers thanks all of you
Fast cheap and great service
Took my car early to get an alignment, needless to say it is still not correct. I took my car back 3 times, so after that I decided that I would go somewhere else. While waiting for four hours I decided to visit the bathroom which was very very unsanitary, and oil was everywhere. The guy working on my car got so much oil in my car that I had to go have it detailed because the inside was black. I mentioned the oil in my car to the manager, and there was never a word said to me about correcting the problem. When I turned around and went back for the third time, there was even more oil in my car when he finished. If they were unable to work on my car they should have just told me, and I would have taken it somewhere else. Not to mention, I would have left with a much cleaner car.
Time they take on your stuff is good but could be better, guys almost want to force you to buy. 3.5/5
Best rim place i have bin in. I will go back. They treat you with respect
Nice prices good workers
Bunch of losers! Stay away from this place. Took my car for the allignment. They didnt fix the problems and charged me 45 for just lifting the car in the air. Rude and just after the money. Will never visit them again!
Complete crooks who won’t take responsibility when they know they have messed up the job they’ve been paid for, DO NOT RECOMMEND
They are like Family! I have done the majority of my car business here, and they work with me. They are honest and reliable!
Bunch of good guys here that take care of you. Big Red
There good but moes customs usually is always cheaper
The best tire shop
Took a little longer than expected but when they got to me the work was exceptional
It was great! Ill be going back soon with my me car,
5 stars down they are very slow the parking an service parking is horrible thy mess ya car up only not to be responsible yeees 5 Stars down
Got a used tire and 1 day layer the tire was flat i took it back to find out they broke my chrome rim by tightening lugs to tight. when i confronted them about breaking my rim they told me they didnt do it. so they screwed me out of a tire and broke my rim. DO NOT GO TO THIS PLACE THEY ARE CROOKS.
Bad azz rims.
Has a variety of custom wheels
One bad ass rim shop...
Was there for 30 min and didnt get waited on. I was there to make a large purchasd. Never will visit this place again.
Literally the worse customer service their work is also trash really disappointed with what i paid for.
Always great service and prices
My boyfriend came in to get ball joint done n few hours turn into a day we had to kept calling and we can at 1:40 we was told be ready at 1 now its o he has to drill holes they do not kept they word unprofessional
Drop my truck off and picked it up when ready!
I go here all the time for tire/wheel related stuff, and the ocassional inspection
Always on Point!
Job well done.
Took a bent rim to get fixed and another rim with a crack both lasted a night in the morning they where both flat the one that was bent looked like they fixed it with a hammer.
Ok great car upgrade offers
Always Good.
We go here often, was not happy with how high the charge is if you use your card that makes no sense and have never had a company charge 95.00 as a fee
Because they work with responsibility and respect the costumes
There were not very cordial to the customers and they did not acknowledge the customers as they were coming in and the one who does the inspection stickers I asked him why was he brownie with a frown on his face that is not very good customer service if you cannot do the service for the customer simply say so everybody doesnt smile but he didnt have to frown very rude I told him from my own personal mouth
Quick Service and very professional
Good service
Good tire prices good
Good service friendly people
They are very disrespectful and they keep talking even they dont work on your car and they are not helpfull people very bad service keep away from those guys and they keep talking and dont care who is standing who need help if you pay to fix your car dont go to them and this was my second times and they open the part in your car and never put it the right way back in car so please dont waste your money, times,and dont destroy your car by unprofessional and very disappointed by their service.
Always takes good care of me,even when busy, they get me in and out
Unprofessional have you waiting on the phone rude and have an attitude problem
My Fav Guys
Good customer service
Very Helpful!
Quick and helpful
Go to Moes instead.
Drug Shop
Good service 👍
Very good services serve you may well have in A lot of variety of tires and wheels to your budget $
Very good service
What price are the tires for 24 wheels
Terrible customer service
FAST PLACEI TAKEN MY CAR TO HAVE A SIMPLE PATCH,,,,,,, AND THE BOY WHO PUT IT DID NOT KNOW ANYTHING, AND IT LONG AFTER THE TIRE TO RUN AND IT SEEMED TO DAMAGE THE TIRE, AND WHEN I RECLAIMED THEM, THEY DID NOTHING TO FIX THE PROBLEM !!!,,,,,,,,, AND SEPARATE TO TELL ME THAT JUST WANTED TO GRAB A FREE RIM !!!! FEW PLACE !!!
They do not go there, they swept the Carter screw where you aces The change of toilet and so they put it on and they did not tell me anything and the truck threw me All the toilet for El Carter
They give good attention to their customers
Bad place to change tires and wheels my car did not look good I changed wheels and tires and wheels to pay extra for air sensors and they were bad my car has the light on all the time and do not respect prices
Terrible, a worker started to offend a client and it turns out that he was the owners nephew.
Good place