Eric Pratt in service and the gentleman in parts went above and beyond in addressing a separate issue with my truck when I was in for routine maintenance. It was small enough problem with my fuel fill tube fastener that they could’ve easily brushed it off, but they researched a solution, installed parts and fixed it all during the oil change. Not a bid deal in their day, but a reasonable irritant for me every time I filled the tank. Thanks for excellent service in the details guys.

Very friendly was very satisfied with my salesmen Andy K. and also the other staff.Thought was given a fair price for my trade in and the new purchase.

Professional, knowledgeable, stayed after hours to get me in my new car

I found a vehicle online at this dealership and called in to make sure they still had it as I was driving in. I met with salesman Dave Middleton. Dave made the buying process so smooth! He was so friendly, helpful, responsive and extremely detailed! I strongly recommend Dave as hes clearly very passionate about his job. Ill definitely be buying from him again!

Dave Middleton, our Sales Consultant was very informative and patient answering all of our questions. We had been looking around for a truck for a while and discovered the one we bought by looking online. It was a couple hour drive for us and Dave assured us that the truck would be there when we got there. It was a no pressure sale (we would have walked away otherwise). Dave knowledgeably pointed out all the bells, whistles, and safety features of the truck without being pushy.I would also like to say that Gary Miskowic was excellent in assisting us as well, very friendly, helpful, and willing to answer questions in easy to understand terms.I would like to add that we never met either of these gentleman prior to our vehicle purchase, nor are we related in any way to our knowledge. Thank you.

Eric in the sevice department was great help! He answered any and all questions that I had! My service on my car was done in a timely manner. Would definitely recommend the service department to my friends!

Very pleasant knowledgeable service attendant. Service needed for my vehicle was completed less than an hr. Very satisfied as always with this dealership.

At Whitaker I have always felt that the service providers are knowledgeable and do not over recommend service. As a female truck owner it has been a bumpy road with mechanics and service providers who treat women like people. It is refreshing and I am always recommending people go to Whitaker GMC and Buick for service.

Adam Bernardini in the Service department is the absolute best!! He goes above and beyond every time. Ive had a transmission issue for almost the past year. Long story short....he worked with the extended warranty company (warranty had just expired, but he kept such great notes from last summer) and made sure the right thing was done for me and my vehicle. He really cares about his customers! They all do. Have had great experiences with Eric Pratt as well. This is why I continue to use Whitaker for my GM/GMC service needs, and recommend them to others. Thanks!

I had a rattle in the left dashboard area. They drove my truck 6 miles and could not locate it. I drove home (140 miles) and listened to the rattle much of the way. I feel little effort was put in trying to correct this problem. oil change was fine and finished right on the scheduled time.

They went above and beyond to take care of us. We appreciate the expediency and communication. Overall, it was a great experience!

Great people but not much in stock for GMC trucks

I have been very happy with my car service at Whitakers. Im in and out and never get pushed for other services. I know my vehicle very well and if it may be possibly needing attention in other areas. However I would always take care of things before they lead to bigger problems. Thanks for the honest service Whittaker.

Was no hassle. Did on my terms. Wasnt rushed or pushed. Friendly service. Knowledgeable sales man.

From the minute we walked in the door to when we left with a brand new vehicle, our salesperson, Dave Middleton was fantastic. He is so knowledgeable of the vehicles he sells and takes the time to demonstrate and explain everything. Prior to purchasing this vehicle, we had our 2011 Enclave serviced at Whitaker and will continue to do so with our new Envision. Whitaker is a superior dealership and we recommend it highly.

Bought a used Buick under warranty at a different dealership and needed the rear AC fixed. First time working with the service department and I was thrilled with the overall experience I had.

I realize cars are expensive to repair and the equipment/mechanics wages are costly for a dealership. However, I believe 100 dollars for a diagnostic check is a little steep, especially since since the code is given within minutes of plugging the system in to the vehicle.

The Whitaker Team is great to work with, they made the new car selection and buying fun.The delivery was excellent and past experience assures us of continued service froman excellent service dept.We buy GM for all the above reasons, good people, good service.Many thanksJerry Peltier

Great group of people I worked with from Aaron in sales, to the finance person and the GM. All worked to get me what I was looking for and not give you the run around.

Aaron was great and the financial services gentleman was too. The service department did a good job of scheduling and completing work on my new truck also.

Brought my vehicle in for multiple reasons! Everything was fixed and ready to go in a day! Very happy with the service everyone was very friendly and helpful!

Have had great experiences at Whitaker. Eric Pratt is great at what he does!

I TOOK MY 2017 ARCADIA LIMITED IN FOR AN OIL CHANGE, WHEEL ALLIGNMENT & AND TIRE ROTATION. ALSO A BATTERY CHECK TEST. THEY TOOK CARE OF EVERYTHING IN A SHORT TIME. I WAS AMAZED HOW QUICKLY IT WAS ALL TAKEN CARE OF! VERY SATISFIED WITH WHITAKER BUICKS SERVICE ADVISOR ADAM FOR GETTING IT DONE.

It was well worth the drive to get a quality clean used car at a really good price. They understood our urgency and when we came to fill out the paperwork we were done so fast and were able to head back and get back to work.

We were there for the Minnesota Wild Charlie Coyle meet and greet place was easy to find and the event was organized easy to attend

I just bought a car here and am so grateful for the super helpful and NOT pushy salesman, Aaron. He did a fantastic job making cars available to test out and giving ideas, but not pushing my toward anything I could not afford or did not want. He gave information about multiple cars and was very respectful of COVID concerns and kept everything socially distanced and safe. I would not hesitate to recommend him to anyone looking for a specific car or just browsing. This was the best car-buying experience I have had with a salesman!

I contacted them about a 2019 Ford 250 Platinum truck. I told them I wanted to drive up there to see it. The salesman told me it was in the shop to get the catalytic converter reinstalled but he would call me when it was done. After several days and no phone call I checked their website again. I seen the same truck only now it was listed as a 250XL, and the price jumped up about $2000. I guess the only good that came out of this was they saved me from driving 4 hours to find out that the truck wasnt a Platinum like they first advertised.And it has been over a week and still havent heard a word, call, email or text from them.

Im a new customer to this establishment. So far I see a clean and organized vehicle intake system for service. They have a very well appointed selection of new loaner vehicles. It was easy in and out when picking up parts I ordered online. My SUV was fixed properly the first time and under warranty. So far so good. I will see how things go...

Dave Middleton was wonderful! Whitaker was the 4th dealership I had been to that day because I was ready to purchase a vehicle. The first place had a lack of inventory and the next two were very frustrating because they would not look at my trade to give me a price (just estimated with Kelly Blue book without looking at my vehicle) and it was difficult for me to get the sales reps attention at one of the dealerships. Once I did enter into a conversation I was repeatedly asked when my husband would join us which I felt to be disrespectful.However, at Whitaker Dave gave me his full attention as soon as I walked in the door, walked me through options for what I said I wanted, walked me through pricing and pretty much had me sold before we got to the car. I was unfamiliar with Acadias before arriving at your deadlership last week and I wanted that vehicle by the time I left. If it had not been so late in the day I would have made the purcahse right then. We know we will need an additional car for our household next year and look forward to connecting with Dave again in 2022. I would highly recommend him to family and friends.Also, never having had a vehicle with OnStar before, we are really pleased with this service and the new Guardian app option for our family. This technology and the loyalty progam/credit card to earn funds toward a down payment are very attractive. We have been loyal Honda customers for nearly 20 years and have never had that benefit before and appreciate the opportunity to try these programs with GMC.

Staff was friendly. A little irritated that when I had my exhaust fixed prior to this recall fix, they made everything fit without leaking exhaust (thats why they fixed it in the first place was due to leaking exhaust) and you guys change out parts and tell me I have to bring my car back to the guy who fixed my exhaust to fix the leak that your facility left. Tiny or not, I have a 5 month old that rides in this car, plus it wasnt leaking when I brought it in to you so I expected it to leave in the same condition, well better condition as I was getting new parts due to a recall.

Recently purchased a 2018 raptor from Dave Middleton, he was extremely helpful and patient. Did not push for me to purchase immediately, very thorough and answered all my questions. I plan on having all of my future vehicle purchases being from Dave!

Very good experience. Car was serviced quickly and I was on my way in less than an hour.

Dropped my car off for routine maintenance. They let me know when it was done. I asked them to replace some filters if necessary. I appreciate them saying it was not needed at this time.

All the service guys n mechanics are awesome.

I brought our 2003 LaSabre Limited to Whitaker for an oil change (84,000+ miles). Eric and shop crew also found I needed a new wheel bearing plus transmission coolant lines. Two hours later all was completed despite a backlog of vehicles in the shop. I was more than satisfied that the crew diagnosed the several problems caused by aging of the Buick and now I can drive more safely with confidence.

Paul Novak was very helpful with details regarding the truck and keeping me informed about a vehicle in transit. Paul, Bob F. and your website made me comfortable purchasing a vehicle site unseen. I appreciate Bob working to make the finance process go smoothly.Thanks, Scott & Molly S.

The service was fine and mostly what I expected. The people are friendly and helpful and the work looked like it was done well. I have a warranty/ maintenance agreement that I got when I bought my car from Whitaker. Im disappointed in the coverage of the total inclusive plan (whatever the name it was supposed to cover all but wear items - breaks, tires, fluids, etc.) I have a defective rear defrost that isnt covered and a side mirror that was replaced but couldnt be color matched unless I spent more money.I am also a little disappointed with Whitaker. Since I bought the service agreement from you, I had hoped that you would know that glass isnt covered, and spare me from paying for a diagnostic that you should have known wouldnt be covered.

I was looking for a new truck. I went to Whittaker and the salesman, Dave Middleton, found me my dream truck. Dave was so informative and really knows the new options and technologies on their vehicles. I couldnt have had a better experience and I cant say enough HOW MUCH I LOVE MY TRUCK! Thanks Dave!

Great people and service. Could not be happier

Saiesperson Andy had good information about the car

Everyone was very friendly and helpful.I love my new TERRAIN !

It was a world class experience even though we are in a world pandemic. It was a safe and enjoyable experience. People were nice, prepared and experienced.

Salesman was very knowledgeable of the car we purchased. Very friendly and helpful.

I Worked with Andy on my purchasing my 2020 GMC Sierra 1500 truck. He was very accommodating and patient. I was able to get a great financing rate and they included a life time powertrain warranty . Very pleased with the whole process. I would highly recommend!

Great customer service! My service representative went above and beyond.

We just bought our vehicle from them, and they were amazing. The staff were all very accommodating and professional. This is actually my second time buying from this dealership in the past 10 years and I highly recommend.

Tec was very good and thorough and understanding service righter also

I have enjoyed buying vehicles and having them serviced at Whitaker GMC. They are very trustworthy and honest. From the front sales to the service and parts I strongly recommend this Dealership

My went to Whitaker to purchase my daughters first car that she had found on their website. The entire process was so easy. Jim set up an appointment with Andy for us. Everyone was very helpful and friendly. Great first car buying experience for my daughter. Awesome job!!

Mike is always great as my service rep.

I love it here. I highly recommend. They take great care of you here.

I always feel so welcome at Whitaker Buick GMC, which is why I wont shop anywhere else. My salesperson, Dave Middleton, was very patient and helpful, taking the anxiety out of my buying experience . I drove away with a new car and felt great about my purchase. Top notch car dealership!

They double checked my concern when I reiterated the problem, and ended up finding the problem. Worked hard to make sure problem was covered under the extra warranty I purchased, instead of resisting warranty issue. Communicated by text which I prefer.

I am a big fan of Forest Lake Whitaker Buick. I have always been treated as royalty - no complaints, only help and friendliness.

Courteous and respectful. The gentleman that communicated with me took the time to patiently explain the details I needed to know.

Always friendly never trust to up sale anything can be trusted

Very friendly and knowledgeable service department

Whitaker Buick GMC was a great dealership to work with! Our salesperson, Dave was very knowledgeable about the vehicle and spent a lot of time answering our questions. From test drive to signing, they made it easy. The Yukon we bought was spotless when we picked it up. We love it!!

Quick efficient service. Thank you

I purchased a 2020 GMC Terrain from my salesman Dave Middleton and I must say my experience couldnt have gone any better! Both Dave and the dealership staff are top notch!!! I highly recommed Dave and this dealership for anyone looking to be treated fairly!

Great experience and love my new Yukon!

Great experiance. Dave is very well versed on all the features of the cars we looked at. This made our decision very easy.

Was so easy.. the process was smooth

Love your dealership!

Always very friendly and answers my questions.

Everything happened without any delay. The salesman did everything to make sure the buying process was satisfying.

Went in to look for a new car, walked in and talked with Andy, he was very helpful and informative and will definitely recommend him to friends and family when looking for a new car!

It was great!

Friendly, knowledgable

Dropped my vehicle off, they did a good job repairing it, was nice and clean when I picked it up couldnt ask for more

Things are done in a timely matter.

Everyone was very helpful especially Adam. He explained everything to me and called to keep me updated. Also I like the fact that there is a driver to give me a ride home so I dont have to wait there

So very disappointed to find out my free oil change had expired . We bought it 3/21/20 and the free oil change was no longer good ☹Please explain!Service manager called today and said our next oil change on our 2020 Sierra will be noted in their records as free of charge.Wished this was taken care of at time of service but I had to put in a complaint over a 15 day expiration date.

Whitaker Buick is a great dealership! The salesperson Dave was so knowledgeable and personable. This was the first car I had shopped for on my own and I felt totally at ease. The Buick I bought was used but it was detailed so professionally that there was not a mark on it inside or out. Looks like it was brand new!

Car was ready before promised time. The convenience of a loaner always a plus.

These guys are great! My entire experience with Aaron, Erik, and Bob was easy, painless quick and still personable. Love the new truck and will definitely be a return customer!

Great service, helpful

Great staff. Very knowledgeable and willing to accommodate my special needs.Love my truck!

Strongly cautioning anyone from purchasing the Extended Warranty. The finance team informed me it was a 5 star bumper to bumper program that covers everything except regular scheduled maintenance. Unfortunately when I brought my truck in for a service repair on a faulty seat I was informed it would not be covered by the service team. The service team was great and only passing along what they were informed by the warranty company. I then proceeded to meet with the finance guy who sold me the extended warranty. I explained to him what required repair and he informed me again that I had purchased the 5 star bumper to bumper and that everything was covered with the exception of regular maintenance. He noted the repair my truck required would be covered and would follow-up the next morning with the warranty company. He did not call back nor would he reply to my voicemails. I proceeded to call the GM of the dealership who committed to looking into my concern. Unfortunately he would not support the repair that the finance guy committed to either. Clearly they are selling a program they do not fully understand and thus my caution!!!!

Fast, friendly, and professional

We were treated like royalty!!

Good, wish there was a gm repeat customer discount, but the dealer was good to work with

They always do an awesome job at this dealership very clean very professional I am always very satisfied

Dishonest and incompetent service department!!Service manager won’t return my callsService department won’t properly diagnose my truck issue!Point fingers at the tires rather than look for root cause of vibration

I LOVE THIS PLACE! Im not one to write reviews, good or bad, but Whitaker Auto is amazing. All of the staff I worked with went above and beyond to make me feel welcome and made my car buying experience the best yet. When I walked in to see a car that was listed online, it was out for minor repair. Samantha was able to answer all my questions about the car, and even sent me text messages with pictures when the car was back on the lot. She is AWESOME. Her no pressure sales attitude and sweet demeanor were exactly what I needed after having a bad experience at another dealership days earlier. I purchased a car I love and all those who stopped over to say hi in the time I was there made the experience so much better. The staff there are just some of the friendliest I have met. THANK YOU for such a wonderful experience!

Great and friendly service

Great service.

Great service, very friendly staff

Gary, Howie and Bob were all wonderful from the start. Amazing service right away. Willing to give top dollar for my trade. Really helped me and explained things I understood. even though I didnt get approved for this car I am still giving them a 5 because of the service provided. will be going back again when personal stuff is better. Thanks guys!

Adam was very professional and kind. Kept me updated with repairs. I will be coming back for oil changes due to his service

Always fast and super nice

Awesome staff! Great buying experience!

My kid bought her first car there.

Very good

Beautiful facility! Warm and inviting. No pressure, and I found the car of my dreams!

Very pleasant people

My truck was fixed right and was done on the same day.

Still waiting on a call about weather or not my issues are covered on my extended warranty. I can tell Eric wasnt dealing with it, he always gets right back to me. Disappointing

This is a late review on my part.A few months back I saw a used truck they had posted online,by the pictures it appeared to be what I was interested in so I called them.The gentleman that answered(Very sorry but I forget his name) said the truck was still there but had some repair issues needing to be addressed.He then read off a long list of the needed repairs,there was alot! I quickly knew this wasnt the one for me and Thanked him for his time.Still looking for the rite used truck and I am shocked at the lack of transparency and dishonesty I have encountered with many other car dealerships near and far.Today while thinking about how bad alot of these dealership experiences have been it reminded me of this one honest guy I chatted with months ago!

We were really happy with our oil change and I was pleasantly surprised that we got a car wash too. My only issue was I was waiting with two kids, 7 and 1, and they said an hour or under and it was an hour and a half. No one said a word to update my time, or say hey - this is whats up. I wish there had been better communication, but overall, was good. Probably will go back.