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JCPenney
3401 Donnell Dr, Forestville, MD 20747, United States
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JCPenney
Comments
Ga
Review №1

I bought a google play card and i was so happy to get it and the cashier did not activate it and i noticed when i got home and already scratched the code.

Gu
Review №2

The cashier was courteous and professional, it was a pleasant experience, I hope she is there when I come back

S
Review №3

Why is the escalator taking so long to be repaired? Is this acceptable because it is at a store where its patrons are mostly people of color? In addition, why are the prices at this store higher than other JC Penny’s? Do you know that many of the people that live in this area earn salaries of $60k and above? Patrons of all socioeconomic backgrounds deserve a decent place to shop but issues such as these is the reason why many people who live around here will NOT shop around here. This is unacceptable.

St
Review №4

I got a lovely pair of shoes for my new job and it was on sale. Excellent service and friendly staff.

MA
Review №5

They dont offer help. Tho i saw at least 6 employees working n walking by including supervisors. No one spoke or even offered assistance. This is why stores are losing business and an online taking over. Dont have have to deal wit lack luster service an unhappy looking employees

Ka
Review №6

Curbside app does not work. If somethings not working, let the customers know. Place on the website:no curbside this week or something. I walked in received my package, associate at pickup, so pleasant.

Sh
Review №7

This Store has a wider selection. I can always find what Im looking for. My mom loves JCPenney

Da
Review №8

The staff member/cashier to ring us up was very nice and friendly. It seems that this store is in great flux with what direction its going and what products it will continue to carry moving forward especially in the big & tall section. I would have liked to see more selection for us bigger guys.

Pa
Review №9

My sister and I went to JCPenneys to look for bathing suits for the beach. They had some on sale so we both got us a bathing suit for a reasonable price. I would definitely recommend JCPenneys.

Ke
Review №10

This has been my go to stir. I find everything I need from clothing, jewelry and household. ALWAYS some SALE OR ANOTHER... Check your phones for coupons, etc for a better and thrifty buying experience.

Sh
Review №11

It was like expected and not in a good way. I can tell why the company is struggling.

Um
Review №12

Clean. Quiet. Great sales!

Si
Review №13

It clearly looks like this one will be closing soon also. Great sales thou. Will be coming back

Ki
Review №14

Nice clean store, very professional and warm staff..

An
Review №15

Nice and paitient and helpful customer service.

Na
Review №16

Very disorganized and dirty.. the cashiers are super slow. The staff is very non professional. No offense but if you keep the staff with certain medications, u would never improve your quality of service. The escalators.... aaah

Au
Review №17

Customer service was great. She help me with my selection of Curtains and answered all my questions about fabric.

Hi
Review №18

Great stuff great comer serves

Ir
Review №19

Nice and clean but NO Washington sports apparel

No
Review №20

Nice selection of clothes. Everyone was awesome. However, I got a cool reception at jewelry counter. This happened two days in a row. Disappointing overall customer service

B.
Review №21

Nice place to shop sometimes items are a little scattered around but ok if you know what u looking for.

wa
Review №22

Poor service they need to retraining all their staffs how to return items

De
Review №23

You can find most of what youre looking for and the prices are great no long lines

MI
Review №24

Caught a really great sale and staff was very helpful and kind

La
Review №25

I been shopping at JCPENNEY for over 25 years, it has changed alittle but u can still find what u need. I love the clearance

De
Review №26

They need to hire more people

Pa
Review №27

The cashier that attended to was very nice and helpful

La
Review №28

Today I had the most amazing shopping experience!! Ms. Diane, who works in the checkout at the front door was EXTREMELY helpful and had the most pleasant disposition. She made me aware of the online coupons and I was able to save money stay in my budget and still get everything I wanted!!! Thank you Ms. Diane, this is now my new location.

Br
Review №29

I ordered 4 items to be ship to the store for pickup. When I arrived, the sales associate could only locate 2 of my items. Although I had to settle for a refund for the items not found, the sales associate did have good customer service in the process. It was disappointing not to receive the items I ordered and even more disappointing when I received an email telling me all 4 items were ready for pick up and then an email stating all 4 items were picked up by me.My advice - ship items to your house instead of the store.

Ak
Review №30

JCPenney is my family and favorite shopping store, I was there last week to pick up an order, there was mixed-up, the manager at the register was awesome, this same manager came to help me out at the jewelry section, though I dont know her name but I gave her millions stars, she is at Donnell Drive at Forestville. She really impressed me.

Ms
Review №31

It was a lovely visit even if they didnt have bath rugs.

Mi
Review №32

Got some good stuff in here the deals are reasonable I like it

Mi
Review №33

No one really wanted to help us.

Mi
Review №34

Good selection fair prices

Ro
Review №35

My friend was giving individual attention as she searched for a match to the makeup she was looking for! Everyone had on a mask!

Ch
Review №36

I did an order for curbside and I waited so long I had to go inside. Then I had to still wait for them to come to customer service with my stuff. This is unacceptable and why I never shop a Penneys. I was very leary of shopping here and they proved my skepticism correct with the horrible service they provided. I only did it this time because they had a toy my Goddaughter wanted. What shouldve been a quick process turned into 40 minute fiasco. Dont come here unless you have time to waste.

Ma
Review №37

Always enjoy the service I receive. Today I went to the Sephora counter and received the best service. Thank you!🤗

Ja
Review №38

Love me some penneys!

Da
Review №39

Love JCPENNYS SINCE I WAS A. CHILD IM GLAD THEY ARE STILL IN BUSINESS

Tr
Review №40

Oh I love those items. And I am coming back

Br
Review №41

Got my stuff and got out

iv
Review №42

Due to the sale, store was picked over BUT I found some good deals. Lines short, friendly staff!

ge
Review №43

I love visiting JCPenney I love to shop there its got nice clothes I love this shirt and ties is very clean very helpful cashier you can find anything in there

Ch
Review №44

Very good customer service and also very helpful.

mo
Review №45

Great place i did not know they had a salon love it it makes u feel special

Ke
Review №46

Good store and very helpful.

sp
Review №47

Love it great clothing

T
Review №48

Not too crowded.

Pa
Review №49

It was okay but, didnt find what it needed. Dont shop there much.

Br
Review №50

I loved it. Because, I went there today to do some shopping.

Wa
Review №51

Appreciate hours, cleanliness, organization, courtesy, short lines, social distancing, & sales!

Da
Review №52

Best bargains ever! Today coupons only was even better

Mi
Review №53

Out of business

Li
Review №54

I love this store. Great quality items. Thanks Antoinette for helping me with my purchasing my new mattress.

Ge
Review №55

Shop at penny for a fathers gift

Do
Review №56

One of my favorite stores.They have the best sales and the staff is always friendly. My only complaint is not enough staff.pack your patience.

Le
Review №57

Personal very good at the job

He
Review №58

Clean, well staffed. Good selection.

Ly
Review №59

The sales staff was nice and helpful which would have deserved a higher rating but because the selection in girls dress clothes was little slim I lowered my rating. Could be the changing of the seasons but I figured they would have more since it is the start of graduation and wedding season. Slim selection of sizes also.

Cr
Review №60

You need more people like Jackie. She was getting off for the day but stopped and helped me. I suffer a broken rib and she took 45 extra minutes and measured and fitted me for a longline bra I desperately needed because I was in severe pain prompting me to buy 3 of them. Thank you Jackie for your kindness, patience, professionalism and tender attention you gave me as a customer. I will seek your help in the future. Jackie deserves recognition. 🖐 Ms Curran

Mi
Review №61

Fully stocked and excellent choices.

wi
Review №62

Today I was in your Intimate Apparel. I met a young lady by the name of Miss Jacqueline she was the best I have ever had to help me find Intimate Apparel she understood my needs found me a great fitting garment I came in for one I ended up buying two and Im going to order several more tomorrow the cashier I think her name was Shirley or Sharon also awesome awesome great job guys I manage at Staples in Arlington Virginia I could only hope that my people are half as good as your people were when Im not standing over them thanks for an awesome experience

ly
Review №63

I love JC Penney

Ba
Review №64

Had to walk the entire length of two floors to get to returns desk. I need cane to walk and this was not handicap accessible friendly. Then they wouldnt take a return or even exchange even tho I was told at another store that this store would. I was most disturbeded that wouldnt even take a simple size exchange, especially since cant try things on in store.

Do
Review №65

Good selection but sad its no bra fitting

Wi
Review №66

Great Customer Service!! The salesperson had a great smile, wonderful personality and was very professional. Will definitely go back to JCPenney in Forestville.

Ni
Review №67

😇AA+

We
Review №68

Escalator out of order

Mi
Review №69

Clearance rack is awesome.

Me
Review №70

I was able to find some of the things that I wanted. Didnt need any assistance from customer service. Good selection of items to choose from and the prices were reasonable. The store was clean and the check out process was quick.

Di
Review №71

Very pkeased. Sales person very courteous and informative. Cant wait to pick up my purchased items.

Jo
Review №72

Slim pickings in bedding department.

Le
Review №73

Very very slow service. No point of ordering online if you have to wait in line. Waiting for 30 minutes to pick up an order.

Be
Review №74

Great store. Customer service was awesome. Lines move quickly.

Ma
Review №75

My experience at JC PENNEY was great I found what I wanted and the service was great 😃😃

La
Review №76

It was fine with me. Recuperating from surgery and I found the lines was as reasonable as possible for a big sale day.

Va
Review №77

Old-school ... Go during the day.. take your time, great deals, quality stuff, always a sale!

Sh
Review №78

This was a visit to the Sephora inside the JC Penney. The sales person, Marlene, was great and very patient. She not only helped me determine the correct skin colors for my Fenty Beauty makeup (my first time trying to wear makeup), but she applied the foundation so that I could see how to do it myself and how well the color matched. The whole process was seamless and informative. Thanks Marlene!!

La
Review №79

Awesome shopping experience! Great sales!

Ch
Review №80

Pick up order should have been 4 items check only 3 items in bag so refund for item not received email said 4

dt
Review №81

Never had problem until today received very poor service would not recommend this store to anyone ... brought items from store was in jewelry section two different cashiers said two different things one can ring up other said no then I get to front ask for manager no one ever came...very poor customer service from cashiers!

Ro
Review №82

Good

Sp
Review №83

Visited twice this week the staff was very patient and helpful with me and my purchases and later my return they even helped me when. I didnt have my receipt and processed my return on debit . Smooth experience

Gc
Review №84

Jcpenny is good. Sephora overpriced

ma
Review №85

Very good sales

Me
Review №86

The online pickup counter has only one working computer and lines build up quickly. I was just picking up an online order, but legitimately waited 25 minutes while the poor woman struggled to do several returns. Dolores was very sweet and once I got to the front was able to quickly serve me, but two people with complicated returns held up the line for so long. Staff your store.

Do
Review №87

Great sales! Good finds!

Mi
Review №88

Great place to shop

Gw
Review №89

Quick and Extremely Pleasant and Professional

SH
Review №90

Got a nice sale.

Ta
Review №91

Excellent salon experience! I was honored to have my hair washed and styled by the store manager LaShawn Walker, who took excellent care of all my hair needs with professional care. The salon staff also set an atmosphere of comfort and relaxation. I look forward to the next experience!!!

Jo
Review №92

The deals are too good to be true!!! But they are true and very good!! Get in their and buy now before the deals are gone. Some items are 90% off!!

Te
Review №93

I can always find a nice work or church outfit here. Not a lot of customer service around to ask questions but the prices are good.

Ma
Review №94

Found the outfit I needed and my foundation shade at Sephora. The employees were extremely helpful.

Tw
Review №95

I went JCPenney for glasses very enjoyable experience and a very helpful employee helped me . Love the glasses I picked . Price was very good.

st
Review №96

Bad service

S.
Review №97

Well organized store. Its been years since I shopped at this location. Very nice. 👍

El
Review №98

I brought blinds for my house the sales Rep. knew a lot about the products and brands. She was the absolute best. I got my blinds on sale and that was also great

Ka
Review №99

Items was not priced with sale price. A mess

Ri
Review №100

All right now we getting mad at JCPenney that was a great store to everything you want is in there I mean as far as clothes and little odds and ends you need to go in there just to look around and your customer service there is great to

Information
54 Photos
100 Comments
4.1 Rating
  • Address:3401 Donnell Dr, Forestville, MD 20747, United States
  • Site:https://stores.jcpenney.com/md/forestville/clothing-stores-forestville-md-1951.html
  • Phone:+1 301-420-3400
Categories
  • Clothing store
  • Department store
  • Furniture store
  • Jewelry store
  • Shoe store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:Closed
  • Thursday:5AM–10PM
  • Friday:8AM–10PM
  • Saturday:11AM–8PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Public restroom:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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