Lorraine spoke to my dad and agreed to cancel the midweek stay verbally. Agreed to move 1 day to the end of the week as they were full the next day. They agreed verbally that they owed my dad 1 days stay. They now decide when it comes to trying to book the day that was in credit to refuse the stay. ( there was 1 room available) they are claiming that they never said it. The place is really nice but the two faced attitude of Lorraine and her partner who probably wasn’t all there at the time have really upset my parents. Who now have to find somewhere else to stay after driving from Durham down there. Do not stop there they aren’t interested in customer satisfaction and clearly don’t make a record of their agreements. Professional is a word they don’t know the meaning of. They are con artists only interested in money and that is shown by the fact that they don’t deal with the bookings in house they are all factored to other people.

Amazing little gem! If you have dogs this place is for you! Or even without them. Beautiful little rooms and everyone so friendly. The dog had an amazing stay with the other pups around in a close in safe place for all the dogs to play. Will defo stay again!!

3 stars because it was cheap, otherwise would be a 2. When we went the pub was totally closed with no facilities. Rooms were basically a motel experience with some basic amenities. Would be better of you had a dog as it was dog friendly.

What a Gem, perfect base. Very Friendly atmosphere.Lovely Hosts Very helpful and friendly nothing was touch trouble.

This is the real place you want to rest in UK.Friendly open space with bear garden and pet hotel with guests as well

Fantastic place, really, really clean rooms and 2 wonderful dogs ! Loved it ta

Lovely staff, very relaxed and welcoming. Decent size room and sheets were so soft!

Perfect hosts perfect location and both saved the day

Lovely rooms brilliant staff nothing is to much 🙂

Great for what it is my friend described it as but I think more. Well located for Crewkerne centre with a lovely back field county walk cut through opposite behind the bus stop. Tv was terrible and you need a log in for channels but the shower was described as brilliant. Good job on changing the breakfast arrangements. I thought as first when the inn staff helpfully explained no breakfast. £130 three people in a room. To my surprise we got cereal milk and then later toast.

Great value for money Great hosts and dogs!!

Great stop over, clean and tidy rooms, good breakfast and lovely people.

Very good

The gate to the car park is shut, but let yourself in, its only to keep some adorable four-legged friends in. The staff was friendly and welcoming to both me and my puppy. There is a friends and family atmosphere that makes you feel at home straight away. The staff goes above and beyond to make you feel welcome. The food (breakfast and supper) was lovely, and the rooms are quaint and clean. Would definitely recommend, whether youre dropping in for a pint or for the weekend.

Lovely little place thats gradually being upgraded room by room. We got one of the newly done rooms and it was lovely. Comfy bed, all new decor, new windows and doors and new bathroom, very clean and fresh.We didnt eat here in the evening so cant comment on the food but the breakfasts were very nice.

Lovely place and staff

Many thanks Michelle, and Lisa and Wesley and all the Team for making me feel so welcome. Nothing was too much trouble. Also the food was good (breakfast and dinner). My 3 day stay was very relaxing and enjoyable.

A group of us stayed here for a rugby tour, all the staff were lovely and the rooms were clean and comfortable.

Down to earth Friendly and tremendously helpful staff comfortable no frills rooms only 4 minutes walk from the train station! Lovely warm country pub filling breakfast with warm country hospitality the owner even ran to the station to give me the charger I had left in my room before our train left AMAZING country hospitality!will definitely stay here again, not for posh or snooty visitors who should at the Hilton in Bridport!

Just called in for a quick pint. Beer was good. Could not judge the food. I parked in front of the car park gates and had to move the car twice. Dog friendly, sat at a table with the dog on the sofa.

Great pit stop if you missed your train.

I was stuck on the route change to London, and missed my train so I thought to look at nearby places.walking though the doors is a warm and cheerful welcome from the bar staff, wonderful service and lovely food! highly recomend the chicken bites, they was just delightful! would visit again if was on that route, and only 5 minutes from the station, its a great place to wait and chill!

Really friendly pub and a great band. Ps loved the roast potatoes and gravy xx

Great food price and serviceComfortable roomsDickie :-)

Very pleasant staff. Very well situated for Crewkerne Station. Deco very tired. Need a complete refresh in all areas.

Great pup, been refurbished to a high standard, fun place to have a drink or a meal, food is lovely, very friendly, always make you welcome.a must to try, you will go again.

This is a lovely place. Very good for all family with children... home atmosphere and good food.

Nice place wasnt sure if it was open or not as no signs outside & gate to car park closed. But very nicely done out inside

It ok for a cheap place to stay breakfast is good though

Very nice people. Nice room and had a lovely stay. Recommended

Really nice and quite, nice rooms

Really nice place to chill out with mates or family as there is a pool table

Really bad experience. Stayed there for only one night. No sound insulation between rooms, I could hear next rooms telly out loud. Breakfast was horrendous; I found ants on the plate under my fried eggs.

A brilliant pub friendly atmosphere

Excellent food great staff.

Lovely staff, food and the dogs are cute

Great carvery friendly staff and top class service

Great place to stay great for dogs, good food and service great staff remomend to you all

Lovley friendly staff. And good food.

Fantastic friendly atmosphere with two most gorgeous boxer dogs xx

Fantastic service lovely old pub

Very enjoyable lunch cooked to perfection bread & butter pudding was yummy

Good value good food. Lovely setting.

Very good. Chalet was immaculate and friendly owners.

Basically a Motel with a pub in front. Staff very good, let down by very indifferent food.

Nice very nice fosters will be back Wurzel

Reasonable selector of ales and put on Sky for Ryder Cup. Friendly and clean. Dogs welcome.

First time Ive been since the refurb. Looks good now with a nice range of beers.

It was nice I had breakfast there

Oh dear place to stay and nice and friendly

Lasagne was lovely and portions were generous.

Made to feel very welcome by the staff

Nice local pub

Great food with a friendly welcome.

The owner made made me welcome, and fed me, despite the hotel Undergoing a major refurbishment.

Nice place for a drink

Great pub

Outskirts pub edge of town

Lovely atmosphere

Bad service, poor menu, poor cooking

Loved it

Negative points.Old style motel.Very thin walls (I could hear the fella in the next chalet snoring)Shower temperature was broken only got hot-tish despite there being a caution hot water sticker on the shower. Hot water came through basin tap so must be shower mechanism.Something was tapping the front wall all night.Basic construction must be suspect.Bed too soft.Place feels like youre staying at your first girlfriends gran and granddads place. Its all OK when youre 19 or 70 but not for professional people.No soap in the en suite bathroom.I didnt meet the owners but I suspect that although theyre very nice, they dont have what it takes to wrench this place into the post covid world. Time toThey make a big deal on the website about the free full breakfast.When I texted the brief reply told me that breakfast was unavailable.You have to leave the car to open the gate, go back in the car, drive through, get out the car to close the gate, get back in the car to drive to the carpark.Good points.Wi-Fi worked and was not charged extra.The dogs are adorable.There is a Laundry Room with washer/dryer, crockery and cutlery.These are the places that will go under in a downturn. Id rather drive the extra hour and get home.Either lower the price and make it a WYSIWYG venture or sell up to a more energetic owner who can make this place work.The dogs are *really* adorable. Maybe if you have pets then this might be the place for you. It was more like a campsite with chalets than a proper hotel. Still, judging by the other reviews, other people found it worked for them. Best of luck turning it around.

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