The best representative is Laura Livingway. She’s so efficient, professional, friendly knowledgeable and personable. The whole experience was seamless; Laura was very helpful to my son via FaceTime. Many thanks

So, where can I begin.. purchased a new LG phone and dual screen. May 2020. The phone was having issues 2 months after purchased. The dual screen began going blank, fully pixalated. Called AT&T, they said call LG, LG says call AT&T..this went on from Aug to Dec where I lost my last straw. Phone returned to AT&T store and the Dual screen was returned to LG for repairs and to this date now January 2001still not returned. AT&T cant help and LG doesnt reply. So good luck purchasing from here.

I purchased a phone and there was a promo on samsung buds I was never informed of. I spoke with Syad tge store manager he said come in anytime and he will extend that offer to me. I went to the atore 5 times and he was either in meetings or not there. The employees said they could not issue the discount it was not available so they offered me free accessories or a credit to my bill for the money. This was all per Syad the store manager. No credit wad issued by the manager, they will not give you an area managers name, they get upset if they have to help you any extra because they dont wantbto lose commision from the next customer. I called to confirm all of this and no credit. Do not believe the lies that these folks tell you. IF YOU HAVE A PROBLEM WITH THEM CALL CUSTOMER SERVICE AND THERE IS A WAY TO WRITE A LETTER AND GET A RESOLUTION. THE MANAGER LEAVES THE EMPLOYEES TO TAKE THE FALL FOR EVERYTHING. BE VERY CAREFUL WITH THESE PEOPLE. !!!!!!!! ALSO CALL THE BETTER BUSINESS BUREAU AS I HAVE BECAUSE THE MORE PEOPLE THAT ALLOW THESE PEOPLE TO SCAM YOU THE WORSE IT WILL GET !!!! DONT TRUST SYAD HE IS A LIAR AND HE IS THE MANAGER !!!!!

I wanted to not give any stars because the process was useless. The location didnt have the phone we desired in stock, and then proceeded to try an upsell a different plan, which would have required to lock in for a time frame we were not willing to commit to.

Nice store. People very nice. And the costumer service Nou Nou excelent. Thanks

Great store. Numerous phones to choose from. Very friendly and helpful staff. Clean and tidy store. Highly recommended.

The personnel in the store 8s awesome. please give Fahrat a BIG RAISE.. HE SPENT 45 MINUTES WITH ME AND WAS MORE PATIENT WITH ME THAN I WOULD HAVE BEEN WITH ME...LOL.The internet is sporadic at best THOUGH In fact, when Im working on anti-Biden info, it goes out and stays out. I LOSE INFO DAILY AS A RESULT.. WEIRD I KNOW. ITS AS IFSOMEONE IS READING WHAT I TYPE 24/7 TO APPROVE OR NOT

If you need quality patient service, please see Mike at this ATT location in Ft Lauderdale. Absolute best service!

The staff at the store were so, pleasant and helpful. They made the experience of buying my new phone very enjoyable. Management was on point with all my questions and gave me all the information I needed and more. 🙌🏻

The guy at the store did what he could. But I still dont have 5g at my home.

Never helpful! Every visit the staff gives wrong information or doesnt know... Not one good experience ever going here.

Received great service with sales rep Kim she was very polite and made sure to get me the best deals available. Will most definitely be using this location going forward

Great store! Love the environment and the team work that all the employees had. Thanks to Andreina for all the help she offered us. Thanks

Excellent Customer service, Andreina the Retail Sales Manager was so helpful, she help me out with my phone plan, I do recommend this store and their team 👍

Gusman the manger here doesnt care about the lies they tell their customers to purchase their garbage accessories. They said free replacement by mail on their glass screen protector and didnt say they charge $6-20 for shipping on a weightless glass & wait 5-7 days in mail? I asked him to refund me or replace in store and the manager said no. No wonder they have a 2/5 rating. I go to apple & theyd replace everything by asking within a year. Apple today gave me a new phone replacement for the price of replacing the screen today. And they replaced my lightning cable and MacBook Pro case today! Im not against AT&T since customer support did try to help me over the phone but said its a store issue. So... dont waste your time and breath with these scammers who lie to your face to sell accessories! It was up to the store manager to replace or refund.. HE DID NOTHING! Been a customer since 2004 when it was Cingular. Dont waste your time at this location. They wasted mine & didnt care when I said Im putting a bad review.

I went to this location to exchange a phone and I dealt with Mike B. and the manager Armando and they were so amazing and friendly and helped me out with the issue I was dealing at the time. I would highly recommend coming in and seeing these two for exceptional, amazing, friendly service!! They were patient and did whatever they could to help make sure I left there with a smile! This is now my home AT&T store for now on!!!

I went to the store at 1165 N Federal Hwy in Ft Lauderdale to get a new phone. The salesman was so obnoxious we walked out and went to a different AT&T store to get the phone. this is the second time there was a problem at this store. Not going there again.

I walked in the store and was greeted instantly. Great customer service. They answered all questions I had, they are very professional and knowledgeable.

Excellent service Mike B & Armando really did go above and beyond to help me find the right service and pick the right phone at a discounted rate. I’m very pleased and happy will be returning in the future.

Worker had an attitude when he first started helping me but when manager came out and over to us he was friendly all the sudden! The workers where not willing to get me the managers card when asked for it, they said NO!!!! That was before mgr actually came out. The store atmosphere was morbid and stale, just like the staff!

First of all Ive been with AT&T since it was singular in 2004. This is such a BS lying store that will mislead you on what to sell. They will tell you the product has lifetime warranty and free replacement online for a screen protector but wont mention it costs $6-16 between 3-6 days for shipping per screen protector to be shipped! Scam, lies, bs! Got scammed again. I could pay $10 to replace at the mall at BULL W across the Apple Store. The manager Gus Camara said he cant do anything for me since its been passed 14 days but this has been installed already so even if it was under 14 days he wouldnt replace it so those are 2 misleading lies already.

I went to this location after having a horrible experience at a nearby location. The other location made several mistakes and refused to fix them. When I went to this location Mike and Armando went out of their way to fix the mistakes that the other location made and to make sure that I left with a smile. I highly recommend this location and I am grateful for their kind and caring service.

DJ was friendly, knowledgeable, and efficient. He stayed late to make sure everything was perfect- I couldn’t be happier. Best experience ever! A+++

Couldnt help me with my phone concern even though my service is with them

Danielle Shackleford was everything you could hope for in a sales manager. She was competent, patient, & a very friendly person to work with. She’s probably the sole reason I chose to switch from Comcast to AT&T service. Satisfied customer!

I had a very pleasant experience here. The service was excellent and I was out of there in a timely manner. The two people who helped me were Nate and Armando and they were both very nice. I definitely will be back.

We come to use the telephone number change service here. We are from Thailand. The staff here Very good service. Especially Mr. Carlos has tried to help us find the best number we need. Thank you very much Mr. Carlos. We recommend that you wont be disappointed here.

Very helpful, spend time on option

Thanks Laura...stopped in to this store after visiting 3 other Fort Lauderdale stores..i had a problem getting a new phone as my phone was now broken and not working.Laura solved my problem in less then 30 minutes..she did what 3 othe employees could not due at the other stores..she made me a Happy Customer that almost went back to Verizon...but...due to Lauras knowledge and a true caring of the customer ...im home now after 5 days with out a phone im writing this on my new great 5G..phone...so happy...Laura needs to be at the Least District manager of your South Florida stores... i will do my best to send the message of my whole story to corporate [email protected] tell them ...Laura needs to be known...to all.. of them..god bless you Laura!!!!

I have had an account with AT&T for many years and I have always come to this store even though there is one across the street from my house. The reason why is the professionalism and helpfulness of Nate Pedrone. Nate is very professional and always takes time to explain how best to utilize my account and all of the services AT&T provides. My family and I will continue to work with Nate for anything we need from AT&T. Thanks Nate!

My Ex deleted my email after 30+ year and was tided to everything and had no access. Anther was awesome and caring. The Asst Manager was just as caring and the service was perfect.

Terrible customer service. They cant even answer your questions with the proper answers.

The people working there were really great and helped a ton. I like that they were knowledgeable and found the best solution. I will definitely be back there.

Great customer service!! Very friendly and was able to help me with the service I needed!

Last Thursday June 4th I went into your store to purchase myself a birthday present! A new Apple Watch. Michael was the representative who sold me the watch. He wasn’t very friendly but I blew that off and just told him what I wanted. The next morning I woke up to an email from Att about plan changes on my account! When I called I was on with Att for an hour and they told me he put me in some multi line plan which was over 50 dollars more than my other plan and he added the insurance for 15 dollars that we never spoke of. I had to speak with Att so far for an hour Friday June 5th. An hour June 6th. And now today June 9th for 40 minutes just to straighten out what he did!! This was the worst experience I’ve ever had with ATT. I almost returned the watch. Please beware of shady sales reps!!

Staff is great . Very helpful...

Jeremy was awesome, honest, quick and straight to the point.

Great customer service. The store associate put screen protector on my phone without me asking. Quick service. No wait.

Its best you avoid buying items from this store. Not only do they overcharge for bad quality products. But hey also dont care nor will they help you out when you bring something defective back after 14 days. Even if it was defective within 14 days, they will tell you its used and still not replace it. Im tried of giving this store my business and receiving no help whatsoever. Also waste 30 minutes to an hour to help everything I walk into Thai location. Never going here again. Its better to go to Apple for an upgrade and products since they warranty what you buy. These people will tell you free lifetime warranty through manufacture via mail. And dont tell you about the shipping costing 25%-45% of the product price! Dont WASTE YOUR TIME OR MONEY HERE!

Ive been a customer at this busy location for several years now, and Ive always received great customer service. Greeters have always been courteous and respectful, and sales staff has always gone above and beyond to assist with my needs. In fact, my most recent purchase was this past August, and the sales clerk actually stayed 30 minutes past shift...on a Saturday...to ensure that data transfer from an old phone to a new one was done correctly and completely. I highly recommend doing business with this store, and not only because of my positive experiences there, but also because it is an actual AT&T company store, and not an independent franchise.

Today was the third time I tried to buy a phone at this location. Is just a waste of time. I had to drive 5 miles to Pompano and fine nice people. I hope I learned this time and never come back.

Stay Away!!! Lies and scams. I was promised by both the sales rep and the STORE MANAGER that I was eligible for a buy one get one free offer for phones for switching from T-Mobile. First month, no credit. Back to the store and Im told to wait another month. Another month goes by, they tell me it can take 3 months for the credit. 3 months, they are opening a case.I ask if I can just return everything, and they tell me Im outside the return window. Its now 7 months, hours of my life on the phone with ATT, and no credits for the phone. Theyre really terrible.

(Deon Malary) was an employee who helped me to choose a simple number, plan and attach from a voicemail that I do not need. He was very nice. We set up an account with a new number in 15 minutes. It was very funny time in The store. He is a very good and intelligent Man.My wife and I spent a nice time witch his company.I heartily greet him and thank you again for his help.Message to his manager or Boss:Please give the employee a raise (more money) becouse his the best person in your store or promotion as soon as possible because otherwise he will be a treasure for the competition.Gives 5 stars for the professionalism of the employee.Best Regards Deon! 😉

Great customer service. Went far and above to help me with my plan, new phone and even accessories. Carlos was very patient with my indecisiveness. The manager Armando even help give me information on my ATT Uverse. I thank these gentlemen greatly!!!

Best thing. Made an appointment and was received on time. Was making a change from Dish to Directv. Since AT&T was initially involved in negotiation with Dish, they were most helpful in finding resolution. Thank you Mike and store manager (apologies in forgetting name)

Great service.. I went there today because I had problems with my phone, the waiting time wasn’t too long, liked the fact they were playing the US Open to entertain their guests while waiting, Nikita was super helpful, told me exactly what to do with my phone and now it’s like brand new. Keep it up!

Absolutely Useless at helping you work through problems with cell phone plan that is being paid for. They will be great until you buy a plan. Once you are already a paying customer they will do absolutely nothing for you. The best thing they could do for our issues was make me call customer service myself.... with our non-functioning phone

Yes I live out of state was here for a convention and my husband phone was lost and maybe stolen . Went to the store the customer service was horrible . All employees sitting around, no customers In the Store and they was very un helpful . Kept telling us to go to best buy store to make a purchase because they could not help us . Everytime we tried to ask questions they acted like it was a bother to them so we left and went to best buy where the guy was very polite and helpful and we got a new phone . My advice is these guys at your store need to be in back of warehouse working not in customer service...

We were quickly attended to, and he solved the problem immediately. We were finished in less than 5 minutes!

I went in on saturday november 30th and the customer service was excellent! Highly recommend!

Great experience got my new iPhone on launch day and got a free iPhone 11 for the new line I added 🙌

Manager Armando at the AT& T store on Fedl hwy has been a G-d send in smoothing out of many ongoing logistical challenges of switching from another carrier. I’ve been there three times, each time arriving with a logistical complication that was difficult to resolve. All three times I’ve walked out smiling with the issue resolved. Thanks Armando.

Tirelle was amazing! Thank you

It was nice. Great lighting. Laid back atmosphere.

Best at&t store Ive ever been to. Radams and Michael took good care of me. Love my Directv package they set me up with. internet is fast too.

Sorry just filled out a survey I hit the wrong number 1 it should have been a five Servicewas great . 5

The people were nice. place was clean. but the att computer system kept failing to get my account setup for over an hour till finally the staff have up! FUDGE

AT&T rep took us right away and was friendly and very helpful.

Service is pretty good. The so see it was very accommodating and helping me find the perfect case for my phone. Not much of a selection but had a better selection than AT&T.

As a business owner, I am well aware of providing excellent customer service. Dealing with this AT&T store as been beyond frustrating. First off, I started a new plan with 4 phones for my business. The sales rep cut off service to my existing phones without notice. I had MY salesmen and my wife on the road with no phones due to this. Spoke to the sales rep regarding the issue and she couldnt have cared less. Getting someone on the phone at this location is NOT possible. Soooo irritating. Lastly, I have not even received my new phone yet and it has been 8 days. They claimed to not have any stock in S. FLA which I checked into and found multiple phones in the area. I am about to drive back to the store AGAIN since I have called all morning and no one ever picks up the phone. Do yourself a big favor and shop elsewhere.

Wanted a Note 10. Their display demo unit wasnt working and they could not pull up my account. Bought nothing

Must say I had T mobile for years trouble troubleWent to att and I had not had a problem sincHappy happy happy you get what you pay for

Great Customer Service and Knowledge of products. Ask for Francisco when you get there. He is a great worker and he knows what he is doing. Keep up the good work!!

Very professional &. knowledgeable,, about there products, and will help you solve your technical problems with those products.

Nate was wonderful. Assisted my issue in a fast and professional manner.

Horrible customer service! The manager is rude, unprofessional and has ZERO customer service. Never going back to this location. Switched to Metro because my mobile data was not working and I was paying over $100 a month. Metro is way less and better service.

Great experience there and if you’re need any first class service Samuel have the patience and expertise to deliver just that.

Useless people. Tried to get my Direct TV appt rescheduled after the hurricane, and the guy couldnt be bothered to try. Looked up on the computer and told me my service hadnt been installed yet. Ya think? Gave me the phone number to direct Tv and told me to call them. Yes genius I already tried that but their customer service is super slow, so I thought you could help out. I was wrong.Probably no incentive to help because hes not selling me a phone or a plan. But youre wrong. Now I will actively avoid doing business with you ever.

These people are liars! Dont do business here. I bought accessories and they break easily and when I go back with my receipt they said I was out of my 14 day return policy. WHERE IS THE WARRANTY??????????? & Gusman the manager didnt do anything for me. Years of being a customer. These people give AT&T an overall Bad Name! Go to the mall for acessories. BULL W is great!

Get service...very knowledgeable...friendly & professional

AT&T needs to do a full review of this location. Customers beware workers there will steal from you. Make sure you check your receipt and keep a close eye on your bill they will add items on installments. And then the manager will pretend that he cannot help you. I called the fraud department and the item was removed. The manager claimed he has no ability to look at cameras. Which is also a lie.

Food was amazing, service was great, and the restaurant has a very classy environment as soon as you go in

I had an incredibly EXCELLENT experience at this AT&T store because Dilma Zambrano, the employee who worked with me, was first class - smart and maintained a wonderful disposition throughout the entire visit. I came in because my husband and I had a horrific experience with Verizon and Dilma was able to fix the entire mess, efficiently and effectively. Thank you for having such a superb employee on your staff. Dilma you rock!

Lack of customer care. I went there because there are problems I cant deal with over the phone. It was a hands on problem, with my computer; that could only be dealt with in a live situation--like fixing a car. But they couldnt help me. They seemed just to want to sell me new gadgets.There was also a problem with AT&T service itself.That wasnt clarified to me upon Installation. The voice service is more like walkie-talkie (hemi-dipolar) communication, not like the old phones.(di-polar). You can sometime lose the first part of a sentence, or get cut off if interrupted And lose phone service when power goes out.My complaint is that THIS WASNT EXPLAINED TO ME AT TIME OF INSTALLATION. These are my three complaints against AT&T.

I love at&t... Reliable service

Danielle & DJ super helpful, very friendly, and professional

Completely disappointed with the costumer service: misleading and wrong information was given to us by one of the sales men, for our new business phone contract with AT&T

Best customer service the best in the area

Good luck trying to get through to a live person at this store. Im going to file a complaint with their corporate office.

WOW😏 Thank You, Jeremy. I bought a newIPhone 8 Plus and a IPadWent home and they would not receive WiFi either at work or at homeI called the Infinity Comcast line. Reset my WiFi password and had a signal sent to my WiFi router 3 TimesNothing. Nada. Zilch. DuhhhhhhhZeroTold Jeremy my issueHe took a piece of paperWrote my instructions downAfter I reset network connections I received 17 emailsAt my job. I connected with WiFiBet when I get home tonight my home WifiWill rock also🙂

I had appointment for 1 pm. Waited until 1:30 while staff continued to take walkins Brought to the attention of the clerk but was given attitude and decided to purchase my second new Samsung note 8 for partner at bestbuy

AT&T not that expensive for phone or Internet

Thank you a lot Alonso!!! Let me tell that you could!!!!! When I got home I noticed that you managed to download all photos from the old to the new IPad. Thank you for your attention and patience!!!!

Told me my social security number was wrong and they couldnt help me get a phone. Did not offer me any options to resolve the issue. I checked my credit report 3 weeks later and the hard inquiry shows up on my report from the store. No one at ATT can help me with getting the inquiry removed from my credit. Now I have to work through credit bureau to get the inquiry removed. Needless to say I went to Verizon and am very happy. Also they did not have any iphone 6 in stock.

Completely useless dont waste your time..

Horrible service. Completely unhelpful. Dont bother dealing with this; just switch carriers.

It never fails everytime I leave this store I have to come back, last time was because my network was never set up. 3 months later my phone is saying network error amd phone is not charging! Im so over having to get a new phone every year because they are crap these days and knowing I have to go here makes it even worse! Preparing myself for 2 hours of my life Lost that Ill never get back. This is the atnt corporation thats the main problem! They dont care about customer service just the money

Best Customer Service Ever!

I dont understand how connecting to LTE is faster than my bloody home network.This internet connection is absolute garbage.I mean, the garbage collectors come inside of my house and try to take my bloody router, its so trash.HOW CAN YOU ADVERTISE THIS AS HIGH SPEED INTERNET?Worst part is; these imperial milk drinkers have a monopoly over our internet connections. Cant do anything without running money into their pockets.

Frustrating experience. This location is AT&T store, but they act like amature authorized dealer. If you have any problems with your AT&T service or you just want to become a new customer, please follow my advice and go to a different location. You will simply waste your time here.Sales associates are not educated, rude and careless, very low customer skills too.JOEY COSTALES was a person who served me. Because of him I had to come back 2 times. He was not able to perform simple phone number swap, made me call AT&T directly from my cell, also was joking about me wasting my time waiting for the call from customer service representative. He said they never going to call me back, because they never do (Who does that: embarsing the company he works for right in front of a customer???)Then I finnaly received this call back, nice lady, thanks God, were able to educate him on how to perform that simple task. I where out in 2 min (actual time to solve my issue) and I am never coming back, those people made my day extremely annoying :(

Listen... att is a large, hardworking company that looks at the big picture. this store is good, if your willing to wait a little. be patient, calm and collective and good things will come. just walk in, ask for the manager if you have any problems. i recieved 3 30$ credts for their inconvienence to me.

Wonderful staff.

Rude and inconsiderate management. Not looking to help but, instead, looking to make an extra, useless sale.

The team in the store are very helpful and friendly

Good helpful people work there

Great staff and everything

Quick service, great products

LONG wait times. I was third when I arrived, it took 25 minutes before I saw a customer service rep...

Very helpful and friendly staff.

Got a good sale on battery for phone