Placed an order for one dental restorative instrument on October 4th. Its now October 25th and I still havent received anything. So, I contacted customer service and an agent told me the product was shipping from Europe? She said she would check to see if a distributer in the US could send me my order instead and that she would email me. I verified she had the correct email. Its now 5 hours later and I still havent heard back. Ive had products arrive from China quicker than this. I was already suspicious when they sent me an order confirmation with no estimated delivery date. Ill be attempting to cancel my order now or Ill dispute it with my credit card company.
I can no say weather or not the products from these place are good or bad because I didn’t even get to that point. But what I can tell you is that they have the worse costumer service. I have never been treated so poorly by a company ever!It was the actual owner who responded to my email Marcos Barrionuevo Pesci- he is an extremely rude person.I would gladly provide the nonsense email to however wants it, although if I feel like it, I would just posted here.I a m sure he will give any cheap excuse for his poor behavior but, emails live forever and I have them.
My experience was absolutely great with them; being very professional and serious, especially in the Customer Service, and the attention given by Jessica and his owner, who immediately helped me to solve a problem I had with the shipment of a product, because of the pandemic. Good money relation for value and products.
I ordered masks and face shields for my family during the time where they were difficult to find. Jessica offered me an excellent customer service and the products arrived on time. I am super happy with the quality of masks.. not like others you find at stores and for the same price. 100% recommended... Will definitely order again!!
Horrible experience . They sell you products that is expired since 2015. ( Acrylic keystone sledge hammer) plus the night guard splint material also keystone . They send it in a regular plastic bag. Not vaccum sealed and not in The original package from the manufacturer. cz the material absorb moisture and make air bubbles when heated.
Very unreliable . Was led on to belive i would receive my items on time. Was not notified that my shipment was late until date of package delivery. Then was told to wait 2 more weeks. I waited, my customers also waited. 2 weeks after my items were not delivered . Then was told one more week. By now its been a month since i purchased. Now my accounts walked away from my business. My reputation as a lab ruined. Now i have to go out and look for new accounts, gain new accounts trust and hope that they dont hear about how i couldnt deliver 1 month of work to previous accounts. Then i was told the company would make it up to me by rushing my items. Then was told they couldnt rush the shipping because it was too expensive and took their profit margin. Irresponsible company. Will never recommend to use. I might even have to close down because i didnt make the business rent.
Best price available anywhere, with extra tools. Excellent service and delivered in the time expected. Good seller.Well worth it.
Great service, ordered during Covid pandemic. Highly recommended. Key workers include people like yourself so give staff at US Supplies a round of applause 👏
I’m very grateful for how good my experience was with Us Dental Depot, everything was on time and customer service was amazing! I’ll definitely order again with you guys thanks for you attention!
Actually used these the other nigh for a specific job and they worked out great as i expected,will by more when needed.very satisfied with product.
Had a great experience with this company. specially through these hard times. thank you us dental depot for your help!
Excellent customer service and great prices on products...they were so helpful when the shipping company messed up with my delivery, they solved my situation right the way. Definitely recommend them.
Stay away from this business. They have zero business ethics. Scam alert.
I have worked with and known US Dental Depot for 8 yrs. Amanda and Marcos are very knowledgeable about their products and needs of their customers. Marcos is pro-active in getting the newest equipment at the best price which savings he passes on to his customers. His experience as a dentist enables him to professionally speak with dentists, lab staff, etc. in their language. Amanda like Marcos is very dedicated to the company and work as many hours as needed to serve their clients. Amanda has many hats per se and keeps the staff doing their job properly so you, their customer get the service you deserve. You can trust US Dental Depot to provide quality products and more than satisfactorily fulfill your needs.
They have good prices and you can find a lot of products there!
Low quality and the owner is rude. Lots of fake reviews. Look at the people who review and realize they left reviews for many cities in span of 2 weeks. They are buying reviews
Great service. Prices are very good especially compared to other dental suppliers.Only thing that makes me place 4 stars and not 5. is that still charge for shipping. I guess because they do not overcharge the item prices. i would recommend them though .
I purchased a RedWing Dental lathe and experienced some problems. Jessica and Evie along with the people at RedWing solved my problem in short order with no additional cost to me. I highly recommend them for all of your dental needs.
My go to place for dental supplies. great services and products
Good products, good service glad they are part of my community
These guys are great. They helped me with an issue despite that my purchase was long past the warranty period.Also, that had great pricing and fast shipping on my original purchase!
I have been doing my dental purchases with US DENTAL DEPOT since 3 years ago. They have low prices and quality products. When they have backorders, they wont forget, they could improve the timing sometimes though. I would recommend US DENTAL DEPOT for your biz.Bob
I cant say enough about US Dental Depot. They are very professional and helpful. They always take good care of their customers and make them feel special as if you were there only customer. Fantastic service!!!
The people at US Dental Depot are great. Their objective is always to satisfy my dental supply needs by making recommendations for substitutions if what I need happens to be out of stock. Their attention to detail is what is important to me! I will continue to do business with them and have already recommended them to friends and acquaintances.
By far the worst customer service anywhere. They just dont care
Largest array of products to choose from, great staff, amazing customer service. Extremely Knowledgeable owner, willing to help and make suggestions. Highly recommend making your Dental Purchases with them!
They have one of the best customer support crew . its a very active crew. Much obliged to you guys. I am completely satisfied with your items . I have as of now alluded your company to different dental practitioners. I will come back if I need any item
Overall I had a satisfying service with them. The cost of their products are cheap. I have made orders from them and I will continue to do it. I would recommend this company to any dental clinic.
Their quality of service is top notch. Their customer service crew are caring . no grumpy people ignoring you. Its amazing how you things done easily through them .
Bad customer service and very difficult to deal with. I have purchased many times from them but almost 25% of my orders are wrong. If Im lucky all items are correct. Problem is with correctly labeling products but there is no one to discuss issues. They will just tell you to return wrong products. Of course I have to pay for return shipping even though is not my fault. I may asked for exchange but there is possibility that order will be wrong again. Happened to me twice already. Im tired and I think is time to switch to somebody else for my dental needs.
Great company. Working with them for many years. They helping my bottom-line with their competitive pricing and selection.
I recently made a purchase from this company and had a really good experience. My order was shipped fast and I received notifications on the progress of my order. I received my products without a problem.
I was a little worried when I saw some of the reviews but my first order was delivered quickly and as described. The machine is working well, without any issues so I placed a second order. That arrived as schedule as well. Good experience.
Dr. Pesci was able to provide many solutions & recommendations on a product we were researching. After placing an order everything was as expected.
The worst place to work. They made me use my personal vehicle for the company and for the boss personal transactions like pick up his phone from a store, etc. US Dental Depot never paid me for the days I worked there, neven for the gas I spent doing transactions for the company.The social work environment, the way Marcos (boss) treat their employees is against the law. Horrible experience!!!
Seriously I love this company.the customer service is amazing and they have unique products . They have got decent stock especially if you are looking for state of the art dental equipment
A qualified source and a real game changer in the dental practice . I am always pleased anytime I make purchase from us dental depot.
Very good company, they make sure that you are taken care of all the way until you receive your order.
US Dental depot is a excellent professional company to deal with .Dr. Marcos Barionuevo oh s an encyclopedia of information and helped me with every one of my questions.
I ordered from this company twice, orders all always right, and i receive tracking info, great prices, great products, no complaints here:)
There was legitimate reason that my order was cancelled and my refund was secured within 1 day. I was pleased with how the merchant dealt with the situation and issued a prompt refund.
Fast shipping and easy to use website and products I have come to trust
The worst company I made my order and I got only 2 items out of the 12 and they charged me the card, I call them by phone and they do not answer, Ive called them 20 times and they do not answer. GENTE NO COMPREN ACA, ME CARGARON UNA ORDEN QUE NO LLEGO Y NO CONTESTAN TELEFONO.
Do not waste your time or money. Absolute garbage there products crumble with a thumbnail. Regardless of how its mixed, garbage. And try to review there products and you get screwed around. Just a scam.
These people are not ethical, I got a quote for some product and then the debited my account 3 days later for more money without even calling me, I did not authorize any additional payments they just went into my account and took it, I called them and they said it was for hazardest shipping, why was this not in the original quote? I keep very little money in this internet account and transfer it when I buy something, lucky for me that I had an excess of 3 cents in the account after there unauthorized transfer or I would have had to pay the bank $30.00 overdraft fee.Also what I ordered was monomer, and 40% of it leaked out during shipping, they will not refund ne a red cent, they said it was just fine when it left. dont deal with these people if your smart, the low price is not worth the problems.
Excellent products. permanent stock and personalized attention
*Great Service* on time delivery and great prices!!
1 review5.0 star rating 9/4/2016excellent products and personalized attention with a professional staff. Thanks...!!!
Horrible company, they would not take a return even though the product was new. Would not return phone calls! Avoid at all costs!!!!!
Promptness is always a good business principle and this business has it!
Need to send back piezo tips. I have e-mailed everyday with no response. TERRIBLE customer service.
Great pricing fast shippingThank you
Unethical company with high shipping rates to compensate for their cost.. Unprofessional customer service with misleading information regarding their products...beware!!!
Great service & prices
Awesome and super fast service.
Fantastic service thank you
Good company.
Awesome experience.
Very good service.
Excellent attention and support. Professionals in business!
I dont recommend buying from Mr. Marcos Pesci because he is a scammer. I ordered a package containing contents for dental technicians. He did not send the declarations of conformity with the related health codes and the customs blocked everything. The package returned to Mr. Pesci and he refunded me half of what I had paid. Shame
Total disaster. Buy a milling machine. It never went well. They tried to fix it. And in the end they told me to fix it myself. The machine is dead. $ 18,000 in the trash. Total scam.
Thanks for the attention, I received very satisfied. I recommend
Very good only that my order arrived incomplete and I could not communicate to tell them what happened
Very professional, excellent treatment and attention. 100% recommended.
Excellent attention. Materials of very good quality and price. Quick delivery. I am your customer for many years. I always recommend them and I dont change them! !!
A really big deposit. They treated me kindly and advised me very well in my purchase. I recommend it!
Buy from Argentina. In accordance with the received. Good attention, and the package arrived perfectly at my house.Recommendable !
VERY GOOD COMPANY! THE TRUTH THAT SERIOUSNESS AND COMMITMENT WAS WHAT I LIKE. WHAT I PURCHASED COME TO MY HOME WITHOUT ANY DISADVANTAGE. I HAVE PURCHASED IN OTHER PLACES AND DID NOT HAVE THE SAME RESULTS.I RECOMMEND IT!!!
I bought from Argentina and it went very well. Thanks for the attention and help. I received everything perfect!
I have purchased the products in a timely manner. Mr. Marcos and Amanda have answered all my questions about products for dental mechanics and have advised me to acquire the best quality at the best price. Without a doubt, I would choose them again, since the products arrived at the agreed time and their quality is excellent!
Buy from Argentina, I recommend the page. Very safe and serious.Delivery was scheduled between two or three weeks and I received the product before, excellent quality and prices.
Thanks guys,! US DENTAL DEPOT The best place to buy dental supplies. I am Venezuelan and as we know we are victims of scarcity.The prices and the quality of the products have exceeded my expectations, I have my patients very satisfied. The treatment is excellent since you enter the door, they care about your purchase, and they advise you! I am very happy, for me it is the best dental supplies company.Totally recommended and of absolute confidence. Excellent company in every way.
VERY GOOD SERVICE, RESPONSIBLE AND 100% RELIABLE IN YOUR SHIPMENTS TO OTHER COUNTRIES
Excellente everything! I received the products in a timely manner, and they treated me very well! Thank you
They were and are very kind, thank you.
Dental has been an excellent option from the moment we started using their services because we have solved almost all orders I hope to continue counting on you thanks and a big hug
It is a company that has a variety of products and fulfilling. Your attention is very friendly and excellent .... highly recommended to buy
Recommendable! I received everything very well, thank you very much for the help !!
Excellent service and attention Relamente have been very attentive with me, from the order to the delivery of them.
Good afternoon, I would like you to send me an email address. I called by phone and still received no response. I need to communicate shortly.Thank you
Hi. Regarding the purchase of the contra-angle, it was received in optimal conditions. But the negative is: I have been charged a shipment in dollars, which is correct and timely discussed before purchase to arrive at my address. But because later they called me to pick up the product at a bus terminal in Avellaneda (not agreed) and I also had to pay $ 165 to deliver it to me. THE TRUTH THIS IS VERY BAD, PAY TWO SHIPMENTS NO?
It is a company of excellent service the products are of very good quality and are compliant with deliveries
Very good I recommend it. Everything we had agreed !!
Excellent treatment and predisposition! 100% recommendable
I can really tell you that my experience of more than 5 years with this company has only been exceptional service, efficiency and guidance in what you buy something that few do, sell you what you need when you need it.
Very friendly owner and personalized and efficient attention!
They complied with everything agreed. Well well.
Reliable company and safe deliveries to the whole world.
I am looking for references on this dental deposit I am from Mexico hopefully and someone can answer