Overall sales was good, but the product is defective and we are getting run around from service. paid about 6K for this unit, waited 7 months, now its been broken and service has been out twice, ordered parts and its still broken. getting the total run around from service. i want a new unit or money back

I had a great experience with two staff members who work in the Brandsmart customer service department in Hollywood, FL.First I would like to acknowledge Rene who was the intial customer service representative who handled my phone call. Rene was very professional and demonstrates a strong desire to help and accommodate my needs by handling my concerns with care.She listen to everything I said and clearly acted with leadership skills by taking the proper steps to correct all of matters.I was extremely impressed by her take charge attitude to take corrective measures.The second person I like to acknowledge is a young lady who is the assistant to the manager named Janel. I spoke to Janel just to let her know how pleased I was on how Rene handled my phone call.To my surprise I got an exceptional customer service package in both.It immediately became clear they work as a team to provide the best customer service experience possible, which is a rarity these days.Thanks to both Rene and Janel, I am a very satified Brandsmart customer.

Terrible customer service. So busy trying to sell they leave you standing. The fridge they sod me broke on less than a week. When I I called they kept putting on on hold and ended up hanging up on me. I now have a1000 dollar fridge that makes so much noise. Disgusted. I actually went back a second time with a friend...same thing..dark card ddle aged man made us feel less ke we were bothering him. Shame on you. I wont be back. Nor will I recommend anyone.

I purchased a set of pots and pans online from them that were on clearance with no defects listed at the best price on the net. They shipped them fast via Fedex and I had them in three days. When the package arrived I inspected it. It was an open box item and was securely packed with heavy bubble wrap around the cookware set box. All of the pots, pans and lids were in new condition and in their original packaging except one stock pot that had two small chips in the ceramic nonstick coating near the top where the lid contacts. I took pictures and contacted them by email. The customer service lady who replied was very professional and courteous. I had no problem getting a partial refund for the damage (they gave me exactly what I asked for after I pointed out that they couldnt replace the set since it was no longer available online and that the shipping would probably be more than the refund). The stock pot is perfectly usable except for the minor cosmetic chips and I am very happy with the set which is basically a previous years Cuisinart professional cookware set that used to retail for $250 but I was able to obtain at an excellent price due to Brandsmart. I cant fault a clearance outlet for not having perfect merchandise every time but what matters is how they handle problems. They definitely gave me a good customer experience and I recommend them highly.

Nick was excellent at this location. Beautiful store. Will return.

Horrible customer service experience at Dania Pointe location... TV has lines after a year ( 2nd replacement of same TV..was told now 1 week outside of manufacturers warranty so they can only fix although 2 yr extended warranty purchased for an extra 200 dollars 3 weeks later and still no repairman and rescheduled (again) for another week...the customer service supervisor all but laughed at us (Nelson) DO NOT SPEND YOUR MONEY HERE unless you have it to throw away

I bough a set of GE Washer and Dryer brand new on November 2018 with an extended warranty for 5 years. On June 6h 2020 the Dryer stop working.After checking the circuit brakers, etc, I called the number on my receipt for warranty repair, WarranTech, they told me they did not have me registered in their system due to BrandSmart not sending them the receipit and they were going to request it. I waited a week and they told me that BrandSmart never responded to their request. They ask me if I could send them a copy of my original receipt, I did on the 12th of June.Went to BrandSmart in person, (4320 NW 167th St, Miami) explained to Supv, he resubmitted the info to WarranTech, told me to give them a couple of hours to be put in the system, as of today June 24th still not in the system according to WarranTech. Worst experience ever, will not buy anything from BrandSmart.

After 20+ years of buying from BrandsMart, they have lost my business! I purchased a 75” and 86” LG TV from the Deerfield Beach branch. When we had a problem with the 86” TV, it was uncovered that the branch manager Neil Anello and his sales rep. Jonathan Ortega are engaging in fraudulent and unfair business practices. 48 minutes after I purchased the 2 LG TVs and left the store, the sales rep cancelled my order and issued a store credit. He then altered the price and added a $299 warranty to the 75” TV, to enrich himself, as they are paid sales commission on warranties. Then they forged my signature on the second receipt. I specifically told the sales rep Jonathan Ortega that I never purchase warranties and did not want any for this purchase either. I did not authorize the cancellation of my order, the store credit nor did I authorize the purchase of the warranty. My car’s journey log clearly shows where I was at the time the second receipt was processed (12.6 miles away) and my signature was forged. If it were not for the issue with the 86” TV, I would not have known of this fraudulent act nor would I have known that I have a warranty on one of the TVs. I advise everyone who purchases from BrandsMart to carefully review all their receipts as I am sure this a common fraudulent practice of BrandsMart. I am filing a complaint with the Office of the Attorney General and will post this wherever I can to bring this fraudulent and deceptive behavior to light.

THIS WAS BY FAR THE WORST EXPERIENCE IVE HAD IN MY LIFE. NEVER BUYING FROM THEM AGAIN.I was promised a delivery on 9/18/19 and the drivers went to the wrong building and left without delivering. Called costumer services 8 times. On September 13, 2019, I went to the Brandsmart USA to purchase a dryer. The store is located at 4320 NW 167th Street, Miami FL 33054. I purchased my dryer and was promised that the dryer would be delivered on 9/18/19. As it is, i was waiting too many days for the dryer. I decided to wash my clothes that afternoon because the dryer was supposed to arrive from 4-6 pm. At 6:00 pm no one had made any deliver or call to me in regards to the dryer. I decided to call costumer service to find out the status of the delivery. I had all the clothes washed and needed the dryer. Costumer service indicated that the delivery would be made by 7:15 pm. At 7:30 pm I had to call costumer service again because no delivery was made and no calls from the driver. Then they indicated that the driver was 5 minutes away. Shortly after I received a call from a driver saying they were in the condominium. I explained to him that I was standing outside and didnt see any truck. I had been standing outside looking out for the Brandsmart truck. The the driver indicated he was by the pool. I told him to please look for building L. Deliveries are supposed to be made to the doorstep. And I found it disrespectful that the driver asked me to walk all the way to the pool to look for them. I called costumer service a 3rd time to please contact their driver and ask them to deliver the dryer to the address listed and that I reside in building L not the pool. When I spoke to customer service they contacted the driver and he indicated they left because the security guard of the condo told them that they cant make deliveries at night time. This is the first time i hear of such thing, and Ive lived in those condos since 2006. I explained to costumer service that I needed my dryer right away. I had all my clothes wet and that the drivers didnt make any attempt to deliver the dryer in my building. I was insulted by their response. They flat out said they couldnt do anything, driver left and the next delivery available would be on Monday. I paid for a merchandise that I couldnt even get on time as promised. I called costumer service another time and asked to speak to a supervisor. The supervisor gave me a hard time even to pull up the account and when I said he was incompetent he said Im hanging up and hung up, with no regards for a customers need. I had to call a 5th time and spoke to another agent. I explained to the lady that I needed the dryer to be delivered, at this point i was furious, frustrated and in tears. I couldnt understand why they wouldnt deliver, my condos are not gated and no driver even tried to come to my building. Basically they were lazy and wanted to finish their delivery route. I even walked to the pool house to see if any truck was there. Meaning if they tried to deliver, they left within 3 mins which is how long it takes for me to walk from my apartment to the club house/pool. I called another time to costumer service and spoke to the costumer service manager, Janel. I had to explain the situation a 6th time. And her response was that she couldnt help me and the delivery would need to be on Monday, September 23, 2019. I am traveling on Friday until Monday and I wouldnt be available to receive any delivery. SO i was stressing enough that I needed the dryer no later than Thursday 9/19/19. Bottom line i have no dryer, the worst experience Ive had in 30 years with costumer service was with Brandsmart. They didnt care about the costumers need. And due to their own negligence and incompetency I was affected to the point that I will not be purchasing from them again. I even indicated that I would be returning the item if I can get it deliver by 9/19/19 and the manager Janel said I should return it. What kind of costumer service is that? I was so upset to the point that I will make public my experience.

By Appointment Only!Fast unloading, only took about hour and half.Not a lot of room here, no overnight parking.

Great staff

Very bad management

Very good

Good

Totally discontent. I have been adored by these stores for 12 years, if I came to know the abuse that I have been a victim, c a worker named Julio Ortega of this entity, would never have stepped on these stores, I was verbally attacked, almost bodily when I did not allow their offenses and stocks, burly. This place has no security for your life and your family. Far from being a place forbuy buy domestic elevyro effects for the comfort of your home and your family, what you can find is misfortune your life and he that of your family k horror

My experience at Brandsma was the best; excellent costumeservi excellent attention.

I love it 💖

Whats missing in the ads look for it in Brandsmart USA.