Great experience purchasing a new stelvio from Paolo. A true car guy with a no pressure sales approach. In the age of the internet, the experience of purchasing a car is more important than ever. I purchase a lot of cars and always do my research. It is rare for me to deal with a salesman that knows his product and can answer any questions I have. Truly refreshing to have an experience like this.For a great new Alfa Romeo or Maserati buying experience definitely go see Paolo!
Great staff, great experience the best, they did not lost time, explain everything you need to know and give you the best option are you looking for. I purchased with my husband an Alfa Romeo Stelvio and is the most beautiful car I have purchased thanks to all of the staff .
Thank you all, for your great attention to the customer, the dealer manager, finance department and special thanks to Scoott, you are all a great team, I am very happy with the purchase of my alfa romeo stelvio.
Excellent experience today at Alfa Romeo Fort Myers! Very excited about our new Giulia lease. Jim, Paolo and Teo took excellent care of us!
Traveling in the Fort Meyers area from PA when the check engine light in our Giulia Ti came on. Many miles to travel ahead of us, wanted to get it checked out. Leo from service pulled us right in with no appointment to check things out. Five minutes later he reappeared with our car to say no major issue a relay that controls the auto stop start feature was acting up. He had the codes reset and all clear. Said we could get it looked at back home, even if it reoccurred it would cause any issue to drive. Just no auto start. I don’t care for that feature anyway! 😁Best part was we lost only about 15 minutes from our vacation time and NO CHARGE!You rock Leo! Thank you so much!Bob & Kathy
Boutique dealership carrying two very prestigious Italian brands - Alfa Romeo and Maserati! Mr. Monty Grim will make sure you will get a fair deal and drive off with your dream car!Easy, relaxing atmosphere unlike most car dealerships. Highly recommended!
From before arriving to the dealership, I was kindly and professionally greeted by my sales advisor Paulo over the phone as I was asking if they had vehicles in stock that I can look at. We quickly set up a time that was convenient for me to come in and look at the inventory. Paulo sat down and discussed what I was looking for in order to find something that fit my wants and needs. During the entire process, sales manager Scott was there to assist in any way possible, even suggesting the vehicle that I ultimately purchased. The negotiation process was not hard pressed and I never felt as though I was trapped or not being worked with. As a previous BMW and Audi owner, I’ve yet to encounter the overall buying experience that I had at Alfa Romeo Fort Myers!
Paolo was amazing. He took us out for several different test drives and was a very helpful sales person. Very knowledgeable and friendly. Monty was also great to work with. Definitely not your typical car buying experience!
I have purchased many cars through the years and can say my experience with Zach at Galeano Alfa Romeo was hands down the easiest and most enjoyable.I stopped in yesterday out of curiosity to see Giulia in person. Zach was very respectful and I loved having him along on the test ride to see what Giulia could do! The sales manager even had upfront pricing ready for me to review the moment we returned from the test drive. I was limited on time so told him I would think about it and call him later. Usually I shop around the state for the best pricing but didnt this time because their price was fair and I appreciated the fact they werent pushy.We called today to see if they would give me what I owed on my car for trade-in and they agreed with no haggling. I was a little nervous they would change the agreement in some way before returning in person but no, it was as promised when I arrived. I walked in at closing time and they were all great, even Ryan in finance was easy and fast. I was driving away in my new ride in less than 90 minutes!Im thrilled with my new car and the experience here! And I absolutely recommend Zach!
Scott was helpful and sympathetic even when I didnt end up buying a car from this dealership. Good guy who looks out for customers, regardless of where they end up buying. Recommended if looking for an Alfa!
Had the pleasure of visiting the Ft. Myers dealership, and working with Zach Hayes. Hes awesome! Had a great experience, he gave us the opportunity to test drive any model, no pressure. We walked out with a car! Thank you Zach, youre very knowledgeable, you took the time to address all our questions. I will highly recommend you to all my friends. Happy to be a part of the Alfa Romeo family!
So bad experience with the guy from Haiti. I went there with my boyfriend for Fiat 500X. He asked me very brazenly why I am looking at a new car if I want to buy 2018... I wanted to bay fiat 500X but, I’ll never come back in this place!
We had s great experience buying a 2017 Fiat 124 Spider. Zach Hayes is knowledgeable and gave us an offer we could not refuse. We appreciated that there were no games; they gave us a more than fair deal right up front. It was a quick transaction. Thank you!!
I just purchased a Guilia. I love it. The sales men and general manager of Alfa Romeo are awesome! Very down to earth. Made the purchase so easy. Great place. Top notch
Great costumer service, Scott,Paolo,Mister Monti very nice people and very professional! Grazie mille for everything,I’m in love with my new Alfa Giulia! 💪🇺🇸🇨🇮
The best car buying experience I have ever had! Steven Barry went above and beyond to make sure that he took his time to find exactly what I wanted. Once I fell in love with my Fiat 500x Steve worked hard to make sure I got the best possible price. If you are looking for a new car and want an honest, professional, helpful salesperson who will take care of you, head to Galeana/ Fiat of Ft. Myers and ask for Steve!
I wrote a bad review because of an safety issue with the Alpa Romero I bought and got a nasty phone call from Lenard. He told me the reason it wasnt taken care of was because of the bad review, however I just wrote the review an hour ago (which was 4 months after I bought the vehicle). I would think twice before buying there. There are other places to buy your special vehicle. All I wanted was for them to follow through with what they said they would do. However if you must go there please see Monte, he is a good one
I walked in and knew exactly which car I wanted. 2017 spider abarth. Sales person didnt seem interested in showing me ANY specs on the car, and my transaction took 7+ hours of waiting while other people were processed before me - even though I was sitting in the lobby to see they arrived well after me. It may be worth your time to drive to the other coast for a Fiat - this dealer does not seem interested in customer service or common decency.
Stopped by to look at the Alfa 4C and was met by the salesman Zach who was very informative about the vehicle I was interested in seeing. He wasnt pushy and didnt look pass my young age of being a millennial interested in such an expensive car. He took down my information for upcoming used inventory and I plan on purchasing with this location in the future. Wish I was more in the market for an SUV upgrade because the interiors on the new Stelvio are on point!
My wife and I stopped by on Saturday to look at the Flats. We ran into Tim Zubry cry, not only was he extremely well versed on the car we looked at, he was also very polite and courteous. For those that are turned off by the whole car salesperson thing stop in and ask for Tim Z.We purchased a new 2016 Fiat 500x and love it. The dealership is awesome to work with and if they had more people like Tim selling cars their lot would be empty....if you get a chance to close your deal ask for The Bald Guy, Eric Fleming he ROCKS.
I was going to go look at cars there tomorrow but the reviews tell me otherwise. Actually, the dealerships blanket, generic reply to every comment tells me that they could care less. At least do something more than change the name.
Still waiting on the general manager to call me back, 3 months later... our Stelvio is heading back to this dealer AGAIN! More issues that service cant fix...Next step filing a complaint with better business bureau. I have already stopped 3 family/friends from buying from this dealership. :/Original review 3 months ago...Talked with Tracy (manager) about all the issues with the alfa romeo stelvio about a week and a half ago. We were the 1st Alfa Romeo sold out of the dealership. It has been a nightmare experience since. Even the service guys told us they have never seen so many issues with a new car. We still are experiencing the same 1st issue (4 times in the service cant fix it). We even talked to Corporate Alfa for months they told us just keep bringing to service when you have issues, thats all we can do for you.The only solution the dealer has offered us so far was put another 4k down and we can get you into another Alfa but your payment will be $100 more a month!!!! really!?She said the dealerships GM was going to call me last Friday, still waiting. The GM must have been to busy to call us back. I am starting to feel like they are dodging us. This is the second time the GM was going to call us, still no call. I have been loyal customer with Galeana for years and have purchased many vehicles with them, but no more after this last experience. I guess they are a typical dealer, tons of promises and no follow through. Super disappointed again.Our two sales guys (Ryan and Scott) were amazing and have tried to help us. I am changing my review from 3 stars to 1 stars. So much for caring about your customers. :(Unfortunately we have 1 1/2 years left on this lease and Im sure we will have this car in service alot more.
If you want great customer service do not go to the dealership! My temporary tags expired and I tried calling and emailing finance manager but of course they are still having phone issues plus emails did not work. Contacted the General Sales Manger Ryan and he said he would overnight an extended tag. Three days later it was sent to the wrong address even when I specifically texted him and asked him about the address. When speaking to him he lied, blamed everyone but himself and when I called him out on it (I have proof in a text) he told me My Wife and Mother dont talk to me like that so find another dealership and also added we bent over backwards for your deal, THEN HUNG UP ON ME! If you couldnt do the deal - dont do it - there are plenty of dealerships out there! If you dont want to deal with women who wont back down when your wrong - then you have an issue! So if you want great customer service and attention to detail - dont go here! And if your a women - DONT GO HERE! All my business is going to Rick Case Alfa Romeo in Weston!
I tried to gather info about leasing a vehicle from this dealership and they dont even get back to you. I got a bunch of generic replies with their inventory and nonsense subscriptions. I emailed Dave and Danielle Minore, but nobody bothered to reply. Probably not the best place to do business with.
The one star is too good for these people. I had purchased two cars from their Kia dealers but at Fiat I experienced a first. I thought I had negotiated and said yes to their price and they wanted me to come down and sign the paperwork Then all of a sudden they reneged on the price their closer not my salesman said. The most frustrating and bad business practice I ever experienced. Ruined my wifes and my day completely. They lost a customer for life. They couldnt give me a car now. Do not talk with Dwight. Sincerely Joe Steamer. P.S. My wife is driving a beautiful new Miata
Great people to work with! Super friendly and not pushy.
I had the clutch recall done on my 2015 Fiat 500 here. It took over 5 days to have a recall fixed that was suppose to only take 1 day. Rude people at the service center. Will not be bringing my Fiat back here. I would rate this place as zero stars out of 5 if I could. This is the closest dealership of over an hour away from where I live and I thought it would be a good experience, I was beyond wrong. Never have I experienced this kind of terrible customer service.
Ryan, the Alfa Romeo Sales Mgr was very helpful on the phoneAnd seemed very honest in answering my questions.
If you’re looking for an Alfa Romeo go speak with Scott!
Fabulous place and cars. Non pushy salesmen
Scott was knowledgeable, professional, and friendly. Seriously considering a Fiat!
I went over to see Alfa suv, no one was attended. Eventually they got a sale person showed me a car, no nothing about how to work with computer. He brought another sales man, not interested to help him. Anyhow his manager came for less than a minute, not interested to even talk to me, put some number on a paper without asking me what arrangement I want and gone. If you want Alfa Romeo go somewhere else and do not waste your time.
We had a simple dash notice of low tire pressure. The digital menu doesn’t state the actual PSI to know whether it’s safevto drive with it or not. Called Fiat emergency service. They would only offer to tow vs check tires prior. This was my daughter’s first auto problem as an upperaged teen in college.. so, I assume that’s why our order was placed in my name (dad) instead of hers, despite that the two of us are 2.5 he’s. apart.The car was towed to this dealer for service on a Tuesday afternoon. After, calling to insure the tow co. and the dealer’s Service Dept. had the local contact info for my daughter who uses the car vs mine, I nice agent Matt called her to confirm that the car would be ready the next day — Wed.Called the next day to check status for my daughter. I was on the oboe for greater than an hour with multiple transfers, voicemail messages, on-hold music waits as long as 25 minutes, and a nice and frustrated phone operator/ receptionist, however, pleasant. I was told each time that I received an answer from someone that the car was not in the system by either name or number, that it takes some people a week to get cars back, was it a tow-in, this sounds like a scheduling problem and I can transfer you there, and I don’t know what to tell you — if you aren’t even in the system. But my advisor Matt would call after lunch. We understand lunch, but why would an advisor call us a day ahead about a car that one else has registered as in possession so that someone could help — if the advisor couldn’t return to work?After multiple frustrating calls, Matt nicely confirmed with my daughter that the car would be ready at around 3 pm or so. A nice guy named Jason promised to call me prior with some search results — it never happened, and the scheduling Dept. voicemails we’re not returned either...My daughter went over via Uber to retrieve the car and was told to wait outside for the car to be brought around. She went back in after a long non-deliver wait, and then was given the key and told it’s parked out front -/ no one knew you were waiting outside. After walking car to car searching for the car while we were talking on the phone, she located the car on th side not the front. This was another hour later totally just to pick up a minor tire checking request. We counted our blessings this the tire was not deemed to have damagiebforvrepair and was safe to use with an adjusted PSI.This was one of the worst service experiences I’ve ever experienced at a dealer. We are stunned, Rick Case Fiat of Weston, fl provides the utmost red carpet service experience — the dealer we use when on the east coast where we live.Why are there so many flippant issues with registering, locating, and completing simple service? The over--precocious succor-ant attitudes that result from shear chaos, only results in this type of internsl cacophony — it’s so sad that a business can stoops this low!Sorry for the length of review — the errors are courtesy of Spell Czech.and limited time.Two weeks later, we were able toGet to a reputable Fiat Service Dept. at Weston’s Rick Case Fiat Dealership. We learned that we had two splitting front tires and were in need of new tires and a front end alignment — included the tire that Fort Myers Fist simply placed air and released the car rudely to my daughter. Basically, the Fort Myers location doesn’t even care if your tires are safe for your teenagers to drive with — it’s a horrid place/experience.
If you’re looking to buy a Fiat, plan to avoid Galeana altogether and make the trip to Sunset Fiat in Sarasota. Galeana’s pricing is MUCH higher and “negotiation” is nonexistent. Sunset Sarasota’s web price was $4k LESS than Galeana for the exact same model. I walked out of Sunset with a brand new Fiat with tax, title, registration, fees AND LIFETIME WARRANTY-out the door- for the price Galeana offered as a starting price. Galeana said Sunset’s price was false and once I got there they’d tack on all kinds of hidden fees; they didn’t. Additionally, the salesman (Tony) at Sunset personally made us espresso while waiting. Nice touch. Sunset has a customer for life. And if I have to have my Fiat serviced, I will be driving to Sarasota without question. Galeana lost a sure sale yesterday. It’s unfortunate for them but a bonus for me as I’m in love with my purchase and experience at Sunset.
Great place! Great staff! Love the cars and the service!
If I️ could give it no stars, I️ would. Bought a car here and a few weeks later they call me demanding $1000, claiming that they miscalculated the tax and won’t register the car until I️ pay them more money. NOT TO BE TRUSTED
I had a Fiat Spider on order for months with Fiat of Fort Myers.I supplied them with a deposit of $200 and was told that it would be refundable if the car didnt surface. After waiting MONTHS, I cancelled the order with my salesman, Kevin Denson. I was told that I would be receiving a refund. This has never happened and I have requested this several times.
Great service for the car and me
🤔🤔🤔This place I just dont know.....
Best Car purchase experience
Whoever said car buying/leasing is a scary process hasnt worked with Zack. He made the whole process a breeze. I left today with my dream car and my sanity! Also, thanks to Ryan for making it happen. 😊
Zach was great!