In regards to our experience, we had nothing but positives in the beginning when picking our granite and Christine was very good about touching base with us while helping us throughout the process.The problems arose for us when it came time for installation, unfortunately. The installers werent informed about pop-up outlet cutouts and braces that were clearly printed on our invoice. The installers were very argumentative when it came to discussing what we had paid for and what we expected for completing the project. The installers also left an almost 2 inch gap underneath the bar area and were not pleased when we asked them to apply a layer of caulking because we were not doing any type of crown molding underneath there. Also no protection on any kind was given for the area where they were working so no drop cloths on furniture, no extra care when doing their work (we had a few spots of drywall holes).Additionally we had paid for a different style of granite for our master bathroom and they actually cut all of the same out of our kitchen counter style. After many back and forth phone calls we were able to have them return that evening with the correct granite piece for our master bath, however upon looking and feeling it we could clearly see it hadnt been sealed properly. Note: the company did finally respond after a week and sent a specialist to come to our house and seal it on site who confirmed that the sealing had not been completed originally.In the end the project was completed and we like the results but if I am being honest, for the large price we paid I definitely expected a smoother installation and a more friendly communication line when something went wrong.
I’ve been involved with remodeling and know the stress, unexpected situations and all logistics associated. This business was the WORST EXPERIENCE I have personally been involved. Poor management, communication, ethics and lack of transparency. Their levels of granite (I found out after the fact) are not industry standards. They have no consistent standard. They use the levels and pricing as a sales tool to lead uninformed clients down a very blind path. The subcontractors are unprofessional, messy and totally disregarded my home. Cabinet materials are low grade. Panels and sliders are poorly crafted with cheap parts. Horrible demolition mistake on their end caused an unexpected hardship. Additional materials, procurement of materials, loss of home use while error resolution was being addressed. HORRIBLE NIGHTMARE. Huge language barriers. Cultural and ethical differences caused added stress. Subcontractors lurking in my yard, peeking through windows after 9pm. Unannounced visits, no calls with scheduling and DISRESPECTFUL behaviors like throwing trash on my property. No drop clothes laid on floors and constant slamming of doors(in and out). They are hacks. DO NOT PAY WITH CHECK OR LIQUID ASSETS. DO NOT SIGN incomplete invoice or anything that does not have ALL verbal options. Fast-talking, sweet, innocent(sham) sales will slick talk, but THE WRITTEN TERMS will be the factor. THANK GOD I KNEW TO DO THAT. Don’t just WALK AWAY, but RUN!!!!!****Even months after the job finished, I’m finding more issues, but I don’t even want to deal with this company. Warranty is useless to me. The upgraded edge finish is so uneven. Wish I would have never done the nightmare. I have to re-live every day. DON’T DO IT!!!!
I cant say enough about how well I was treated! The staff completely went above and beyond to help me pass an inspection! The installers were exceptional too...Thank you so much!
Wonderful experience love lovey new vanity tops they are stunning. Thank you to Countertops & More! Maybe I can do my kitchen counters soon! Would highly recommend this company!
Thank you Countertops & More! We did our small vanity room renovation and they did a great job on the marble project. Professional, high quality service, great prices. We are very happy. Thank you!
Great folks to work with, knowledgeable, best selection of quartz we have seen of all stone suppliers.Work was done promptly and professionally at a fair price.I would highly recommend them compare selection and prices else where and they will beat it.I would use them again!
Ruiter was a great help and made my experience alot better. He came with solutions and not excuses. Ruiter you are the sole reason I have changed my 1 star review to a five star. Thank you for the great customer service!
These guys have an incredible showroom that you will love, they have a magnificent selection of everything, so much quality in all their selection and in their service. They renovated my bathroom and the results were spectacular.
Such wonderful professionalismThey magically turn my kitchen and master bathroomTo works of art.Cleaned up daily.excellent productWould recommend any one with home projects check them outPrice was extremely reasonable
Fireplace and hearth came out beautiful the workmanship was outstanding. Joints were perfect and square . Could not have had a better job done. Thanx
Very professional and courteous staff. Excellent stones and installation...
I was very pleased with my kitchen cabinet purchase from start to finish. The site made it very easy todetermine the quality and color of the cabinets as well as what to order. I just took my layout and put the info in and had a perfect kitchen that I love!
They did a wonderful job and are extremely competent in what they do. They took care of any requests I had and were prompt and neat
Countertops & More transformed our kitchen. Installers we friendly and knew their craft well. Now I need to do my bathrooms.
What an awesome experience! My wife and I had 4 different estimates on our granite countertops when a friend recommended that . I am so happy we did! Our sales rep, Monty was a pleasure to work with and recommended an excellent product for our kitchen and utility while working within our budget. The install team went above and beyond to accommodate our schedule and the results were stunning! I can not say enough good things about this company. Their product is top-notch, their staff is friendly and knowledgeable and I have and will continue to recommend them to everyone! The exceeded our expectation
Best granite place period! I want to thank you guys very professional and excellent work. I got my kitchen install right away they answer some questions gave me a price and 3 days later I had my beautiful quartz countertops install.
Bad service i stop be a pay for a counter top they toldme at soon i have mi gabinet ready the schedule my instalation after i got done. My gabinet i call then back to let they know i am ready for instalers afther a week one guy came to my place to measure the gabinet and 3 weeks an a half after no body come back i call then and gues what the instaler got covid yeah rigth i try to reach whit then and they set up a intalation for today 05/14/21 betwen 9 and 11 am and gues what a recive a call again and the istaler its sik again he dosnt work today and
Reyes Countertops just installed our new countertop and did a wonderful job! We had several questions regarding different stones that are on the market (granite, guartize, and dolomite) and they shared their vast knowledge to help us choose a stone for our kitchen. We are very pleased with the job that they did for us. They were quick, precise, and efficient. Would highly recommend them.
5 stars says it all !! BEST PLACE TO GET YOUR GRANITE . BEST PRICE, BEST SELECTION,, BEST SERVICE, ASK FOR CAROL !!! SHE IS AWESOME THESE ARE THE PEOPLE YOU WANT TO DEAL WITH WHEN YOU PURCHASE GRANITE. GREAT COMPANY WE SHOPPED AROUND ALOT BEFORE MAKING OUR PURCHASE .
The management and team at Countertops & More are the most professional and upstanding group of people to deal with. Great workmanship!!
Ordered granite counter tops. Helpful people. All I know for now.
Hi its mark, you guys did a great job on my outdoor kitchen, we particually liked the fact that we could customize it exactly how I, (or should I say my wife) wanted itFantastic work from the installersDaniel was extremely helpful every step of the way, this guy goes out of his way to make everything perfect.many thanksMark & Mary ruffleton
This is the absolute worst place to do business. Great selection, but the customer service is terrible! I was told repeatedly the remnant i purchased was big enough for our bathroom vanity. 4 weeks later, which was a week before installation, i get a call the remnant isnt big enough and ill have to select a new material and wait another 2 weeks, or go with a seam. I was on a strict timeline with the remodeling of the bathroom, so i essentially had to choice, but to go with the seam. I was assured the stone would match and the seam wouldnt be noticeable. Does the seam in the picture look noticeable to you?!?Also, there is a complete lack of communication between the sales staff and the template crew, b/c i had to make extra trips to the store due to the sales team not knowing if the template crew had my sinks are not....which they did.Highly advise everyone to look somewhere else for your countertops......i have a complete kitchen to still do and ill never work with this company again!
Thank you to Countertops & More for making my bathrooms beautiful - great selection of natural stone, i was referred by my neighbor who bought kitchen countertops, they have very cheap prices, Daniel the salesman worked well with the budget we had in mind and had lots of options for us.Thank you all, i will be referring my friends!
I will give 5 star review as right from selections/consultation to installation, I had a 5 star experience with Countertops & More. Good job guys. Keep it up. I will come back with my next project.
From start to finish the process went smoothly. We have a beautiful white granite counter top for our new kitchen a new 12 long beautiful granite top for our desk/ bookcase.I have recommended The Countertop Company to many friends and clients who ask who they should use....Extremely Professional service, Clean quality work!
The quality and the service was outstanding, we are very happy with the granite counters, it was delivered on time and they have professional installers. We will recommend you to our friends.
I dont post reviews alot, but when it needs to be done I do it to help people. My neighbor hired this company to install new cabinets and granite tops in her kitchen, primary and guest bathrooms. I watched her home during the project and was shocked when I saw 2 males sneaking around the home after 8pm only to find out later they were installers. Upon calling my neighbor(she was on vacation), she had to contact the company to find out why they were not using the access code previously provided. It was a grave communication mistake by the company causing unnecessary confusion. I also witnessed a different truck with trailer run over her sprinkler heads since they parked on her lawn instead of the street. She was very disappointed and we saw the careless actions mount up to include unexpected removal of her kitchen wall tile. We would never use this company or refer to anyone. The cabinets are wood, but not quality(or at least the ones she purchased)
Amazing company. Professional, talented and the best prices. My stunning bathroom and countertops are a testament to that. Thank you.
I love my counter tops. The Ccountertops & More does an awesome job. I am happy I found them after 3 weeks of shopping all the other contractors and suppliers.
Don’t walk Run Run Run as fast as you can!!!!!. I’ve built many house, and this was the worst
We were very pleased with the workmanship and professionalism of Countertops & More. Now we have a beautiful kitchen that we love!
Thanks for making our home more beautiful
Our experience with Countertops&More was very positive. The quality of the help and the product that we received from them was very much appreciated. We were not pressured to buy but were presented with options and the decision was up to us.
The granite tops in my hotel bathroom needed a makeover. I looked out for Countertops and more by FBC as they are the best in North Fort Myers. I must say they are indeed the best. The best service within the shortest deadline.
I worked with Countertops & More. They were very helpful and very patient with us. We were promptly greeted upon arrival but never pressured. The time frame given was realistic and on schedule. We will certainly be back for our next project.
Extremely impressed with all aspects of this company. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!
Wonderful customization done by Countertops in my kitchen. I did not need to change anything furnishing. These people customized the cabinets matching my floor looks.
From start to finish the process went smoothly. We have a beautiful white granite counter top for our new kitchen a new 12 long beautiful granite top for our desk/ bookcase.I have recommended The Countertop Company to many friends and clients who ask who they should use....Extremely Professional service, Clean quality work!
I love my counter top. This company does an awesome job. I am happy I found them after 3 weeks of shopping all the other contractors and suppliers.
I love my counter top. This company does an awesome job. I am happy I found them after 3 weeks of shopping all the other contractors and suppliers.
Our experience with Countertops&More was very positive. The quality of the help and the product that we received from them was very much appreciated. We were not pressured to buy but were presented with options and the decision was up to us.
Met with Daniel to outfit our recently remodeled laundry room. He was exceptionally knowledgeable in the varieties of granite available and was happy to answer all of our questions. The selection process was easy. The entire experience was fantastic.
Love my granite countertop . Great Customer service from Gabriel. Gabriel was always there for us. He always answered all of our questions and concerns. Highly recommend.
Wonderful customization done by Countertops in my kitchen. I did not need to change anything furnishing. These people customized the cabinets matching my floor looks.
I have visited this location and it is convenient and the staff are friendly and helpful. The prices are excellent and I am very pleased with the assistance offered during my recent home renovation. The team was wonderful, everyone from the sales Associate to the appointment scheduler, the people that make the templates to the installers. All were professional and Truly Exceptional. I was constantly kept informed about the time of my project and when to expect installation. The installers were fantastic. They were pleasant neat and orderly. My home was left in immaculate condition.Great place for your home remodeling needs
Extremely impressed with all aspects of this company. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!
What I loved the most about CounterTops & More is the timely service they provided. They made sure my new home looks perfect before we move in
Very helpful and excellent selection
Service was great!!! Customer service very professional!!
• My new house needed a flooring to match the retro and rustic flavor. Countertops understood my needs and provided the perfect flooring to match the style.
Wonderful customization done by Countertops in my kitchen. I did not need to change anything furnishing. These people customized the cabinets matching my floor looks.
Countertops and more.. The store at Naples is excellent. They have a large collection of granites that will suit your choice. I rebuilt my kitchen and this store provided me excellent granites that perfectly matched the color of the walls giving a perfect look.
If you are looking for one of a kind cabinet, this is the best place in Estero. There are various styles and designs in their catalogue, just the perfect ones that you want. The cabinets are of good quality and worth the price that I paid. I am satisfied.
Great customer service by all the workers, good safety explanation, David was outstanding.
CounterTops & More gifted my home that extra elegance that lacked in the interiors of my house. Super impressed with their services and products!
Visited on the second Thursday of this month and to be perfectly honest, I was blown away. The overwhelming selection of countertops is a sight to behold, from granite forged by mother nature to pristine marble worthy of the halls of Valhalla, they really can cater to your every need. The customer service was a cut above anything I have previously experienced, Dan in particular was a great help and a credit to your establishment!
My new house needed a flooring to match the retro and rustic flavor. Countertops understood my needs and provided the perfect flooring to match the style.
They were very professional and pleasant to work with. The guys who did the installation were also very professional, efficient, and nice.
Countertops & More has some of the best collection of Granite that is certainly huge as they claim to be, which I found out for myself when i reached their showroom . It took me an entire week to carefully choose the best type that I really needed to do up my place.
Great company to do business with. Highly recommend!!
I visited the Counter tops and more store to choose flooring tiles. They offered me the remodeling service and I am super impressed with the staffs.
Daniel was exceedingly helpful in guiding me through the process of selecting gorgeous granite. He was very knowledgeable and calculated a variety of options for me. Selection is outstanding.
They were very professional and pleasant to work with. The guys who did the installation were also very professional, efficient, and nice.
The Countertops and more store recently updated their stock and this was my second visit to them. I was absolutely amazed at the new collection. Simply WOW
These guys recently installed new granite countertops in my kitchen and bath. Did a great job and took time to make sure everything was perfect. Installers did an outstanding job, and the results are excellent.
I purchased my counter in Estero. Daniel is a wonderful young man who does a very good job. He is very detailed and he is great with follow up. Thank you for all your help Danielle
I love my new house cabinets Countertops and more store. What amazing people you have! Super happy to get the service.
Your salesman Daniel was very pleasant and professional. He was very polite when explaining and showing us the different quality of granite. Very pleased with the service received and would highly recommend your service
I wanted something luxurious and authentic for my kitchen but at the same time not too expensive. Counter tops granted my priorities and offered quality product matching my taste.
I had a very good experience withThe Countertop Company. He went out of his way to ensure everything was done perfectly. I would highly recommend them!
This was not my first experience with Counter tops. The staff management they provide guided us through their store and helped us find the best cabinet for our remodeled kitchen. Both I and my husband run a restaurant. Basically, the ambiance and the décor of the store is important to attract customers and the staff understood our needs and guided us to choose from the best kitchen tops, cabinets. My kitchen got the best makeover ever. I am sure people are going to love what the countertops have done to our kitchen.
10 Great work team countertops. I would require your services very soon again
White marbles have always been my favorite. I wanted my bathroom to have white marbles. Countertops and more by FBC supplied me with the best white marbles. The color was the same in each marble slab. I am really really happy now.
Hello I am from Estero. I am a pastry chef and wanted a perfect kitchen. My mom gifted me a white marble kitchen remodeling on my birthday last month. Thanks to Mom and the Counter tops and more stores by FBC of course
Hello i am from Estero. I am a pastry chef and wanted a perfect kitchen. My mom gifted me a white marble kitchen remodeling on my birthday last month. Thanks to Mom and the Counter tops and more stores by FBC of course
This company is filled with professionals. They know what their customers need and even go as far as giving us what best suit our apartment. I give them my full recommendation. Those we contacted on our last job messed the whole thing up. But this guys are exceptional.If all companies work like them with professionals here and there, we wont be having issues with some companies. Good guys that know their job.
We would like to Thank (company name) for their great work and service. About 6 months ago we remodeled our kitchen and we purchased countertop.Great Job! We would highly recommend T and T Countertops.
I stooped by Naples because I wanted to buy a remnant of granite for my vanityEric was so kind and educate and he showed to me some pics of the outdoor kitchen they do...I was very impressed and exited to resolve the old problem I have with my pool area kitchen.I purchased a brand new outdoor kitchen with all accessories and the results were much better than I was expecting.They are amazing and I definitely recommendI am sure that the Estero location will be as fantastic as the Naples one
Awesome people. God is present in the hearts of these people. You will always be valued.
Recently installed cabinets in my modular kitchen. Supper impressed with the colors and trendy designs by CounterTops & More.
I was always fond of outdoor kitchen. But I could not take the risk. Countertops and more by FBC fulfilled my wish after I bought a farm house. The store at North Fort Myers is simple awesome with the best staff to help you get exactly what you want.
They have installed Granite in my kitchen and they did a superb job I really appreciate there work.
I visited the CounterTops & More store in Naples and the staff was so good. They guided us to get the perfect tops for my new farm house.