Have been a customer since 2003. I have had minimal problems with this company until last week . I was cooking dinner and my burners and broiler went out. I called the emergency number and they told me that I was on will call and for an extra $ 200.00 they would come out and fill my tank. I received a call from the office the next morning and was told I didnt use enough propane for them to come by and top my tank off. They put me on will call in Dec of 2014 and NEGLECTED to advise me of this. So they just let me run out of gas.............nice. They gave me a discount for my inconvenience but it shouldnt have occurred at all. The delivery man is very sweet and nice, he came in and checked the burners and they came on fine. We neglected to check the pilot light on the oven. It is not on and I cant figure out how to relight it. I contacted them yesterday afternoon to be told someone would call me and set and appointment. It is now 4:16 pm the following day and not a peep. I call them and am told that the soonest they can light my pilot light is Friday. This is part of the conversation well, you can use your stove top right, you just dont have an oven? We are not going to re route someone from 2 hrs away to take care of your non emergency issue Love the customer service with this company. So, I am on the books for Friday and am actively finding another propane company. We own a towing business that will do 16,000 calls this year. I know customer service and this company is not the same page.

Out of gas for the weekend. Third time this has happened. Disappointing!