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Glenbrook Hyundai - Happy Car Store
4801 Coldwater Rd, Fort Wayne, IN 46825, United States
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Glenbrook Hyundai - Happy Car Store
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An
Review β„–1

Bought my new 2022 Accent ask for Zack Williams top notch service. Oh due to the electronics on these cars I got the extended warranty even though I felt like I didnt need it because my last car from their lasted 15 years and still runs. πŸ’• My new car drives like a dream.

Mi
Review β„–2

As usual, our experience with Evan was very pleasurable. He explained everything to us and made our purchase very easy to do. Would always recommend working with him! It went fast and smooth! He showed us all the details about the car. Was very helpful!!!!β€” Michael from Fort Wayne IN

Br
Review β„–3

If you are car shopping this is a great place to go. They took care of my needs as a customer and found me the perfect car. If you are looking for an awesome attentive sales rep ask for gentry. He has helped me and my mom get to perfect car for us.

Mi
Review β„–4

I purchased a car from this dealer yesterday for my daughter. Our sales consultant Brady was very knowledgeable, kind and patient. Sales manager Jeremy and Tim got me a best rate in town. We shopped around a while and compared all. I am glad I made a final decision here and will strongly recommend this great team to anybody who wants to buy a car!

Br
Review β„–5

My husband and I were very impressed with the professional service we received at Glenbrook Hyundai. The car we focused on was the Santa Fe calligraphy. We were loved the variety of safety features offered. Thank you

Da
Review β„–6

Everybody I spoke to was very courteous. The inspection or diagnosis took a little longer than I had been told, but it did get done and I did receive a new engine for my vehicle. Then the engine came in about 2 weeks before it was promised to come in so my experience was really great!! I appreciate that I can let somebody know how well I was treated thank you

Na
Review β„–7

My experience has been wonderful! The friendly staff made me feel great during the car choosing process. Evan was very polite and helpful during the process. He was very informative on my questions. Most importantly he was very helpful. My experience at Glenbrook was very comfortable. The salesmen and saleswomen were very nice and helped with any questions I had. The environment is very comfortable. I would recommend Glenbrook Hyundai to my friends.

Ni
Review β„–8

I have been dealing with the Hyundai Service Dept for about 10years. Every time I am there, I get nothing less the the Best Service. I usually go through Justin Stump. He keeps me in the loop and communicates with me every step of the way. There’s never any surprises. Most recently, he helped me to get time-sensitive safety issues repaired. I’ll always go back to Justin for service. He’s very nice and knowledgeable. ⭐️⭐️⭐️⭐️⭐️

Ya
Review β„–9

Evan has always made us feel like we matter as people instead of some sales people that make you feel like a number. This vehicle I got is Exactly what I wanted in terms of a car and Evan went out of his way to make sure I got it even though it took him MONTHS of watching for us. I would say he went above and beyond. I send people here all the time. This is the car dealership I love and due to my passion about this company my brother who lives in the Chicago area got a job with Hyundai. 10/10 would recommend this car company and THIS specific dealership to people.

Fi
Review β„–10

I think this is a great place to buy a car at whether your looking for something used or new. All of the cars are taken good care of and cleaned very well. They also come at great prices. I went inside and they have great and fast services as well as amazing food! Their popcorn is SO GOOD, and get this... Its FREE!!! They also offer complimentary coffee, and free water. They also have a full vending machine. Their staff is exceptional and I was very satisfied with the car I bought!!!!!!

Rh
Review β„–11

We worked with Brady Cleaveland. He was very knowledgeable about the car’s features. The Palisade Calligraphy is new for 2021 without a lot of inventory available. Brady kept us up to date on the search for our car. He did an outstanding job. We are new Hyundai buyers but so far are very pleased with our purchase. So many features and the ride is heavenly! Great experience! Thank you Brady!!

Re
Review β„–12

They are great until they get the sale under their belt but after that they stop caring about customers, I cant get them to call me at all,I keep getting the run around.

Fr
Review β„–13

It was really great working with Justin the head of the service dept. He goes above and beyond for his customers.Thanks again for all your help!Francis

Bi
Review β„–14

Went in for 7500 mile maintenance. The service was great. They had me in and out in 45 minutes without an appointment. Checked on the applicability of a recall item without any prompting.

li
Review β„–15

The staff worked hard to get me in the vehicle I wanted and I love my SUV 🀩 its safe and comfortable Im very happy 😁

Er
Review β„–16

Great customer service. Salesman (Zack) went over and beyond in helping. He was very knowledgeable and not aggressive. Great sales experience.

Ra
Review β„–17

Great experience getting a oil and filter change.Very friendly drop off and pick up . During short wait for my vehicle was approached by Ken a very knowledgeable and friendly sales person. Chatted with Ken for a while and he informed me that my vehicle was ready. I will definitely be back for my next service.

Do
Review β„–18

I received fast, informative, excellent service. My car needed more done than I expected, but it was explained carefully and fully to me why it was needed. I agreed. The shuttle took me home while the work was being done. It was late in the day, but the shuttle picked me up to take me back to get my car when the work was done. Friendly and caring staff!!!! A big shout out to Jenny and the two shuttle drivers!

Cr
Review β„–19

Stopped by to see a vehicle I saw online and received a call from the dealership while I was there. They sent a salesman out to assist me with the vehicle. Service was excellent in going over the options on the vehicle. Zach was very helpful while making this purchase. I would recommend him and the dealership to anyone.

Jo
Review β„–20

Good quality service, but even though I scheduled an appointment pretty early in the day, service was pretty slow, took almost an hour to get a rundown and another hour to do routine maintenance, and longer than estimates. And the recall I had reported during scheduling wasnt prepared for, have to wait until next service for it.

Je
Review β„–21

Very nice service department. All friendly and very clean. Had a recall done and they even washed my suv!

Ro
Review β„–22

They were able to get me in on short notice and promptly diagnosed the problem. Even while they were experiencing technical issues themselves, they took care of my problems quickly. Thanks to Justin Stump and Abby for keeping me informed and expediting the work. Professional and courteous. Alway a great experience.

Au
Review β„–23

I always have a great experience here. The girl who usually helps me is kind, patient, knowledgeable, friendly & helpful, never pushy or rude. They do a great job of servicing my Hyundai. I’ve used their shuttle & also waited inside before. Both great experiences - the shuttle driver is nice too. And the popcorn machine is a plus for waiting inside!

Gr
Review β„–24

Excellent service! Very short waiting time with appointment. Very friendly people!

Wa
Review β„–25

Lost my car to a Deer, and while shopping at Glenbrook Hyundai, found a brand new car with very little change to my payments. The staff was incredibly helpful and knowledgeable about getting my car and helpful with all the features. Would definitely recommend going to them for your car shopping needs and desires.

Ja
Review β„–26

Glenbrook Hyundai treats customers to a great buying experience. There was no high pressure sales and they did everything possible to make us feel comfortable and meet our needs. Ken was great to work with and I would definitely use him again for another purchase.

cy
Review β„–27

Zach was very helpful....we were looking for something specific and he dialed us in!

Ch
Review β„–28

Gretchen was a rock star. Always ask for her, she’s the exact kind of person you want to deal with when buying cars.My wife and I will happily go back and give her our business again in the future.Btw, I’m not a family/friend member posting this. We met her today so this is a real review.

Br
Review β„–29

Great experience at Glenbrook Hyundai! Travis Hoover is a great sales professional and Justin Stump, service lead is amazing! Have bought several vehicles from the dealership and will likely do so in the future! Our sons first car, a 2022 Santa Cruz Hyundai is amazing!

Au
Review β„–30

Evan Williams was so helpful!! He got me the in the car I wanted :)

Wi
Review β„–31

Gretchen did an amazing job helping me find the vehicle that best suited my needs. She was able to answer any questions I had and offer additional information as well. Very friendly and easy to work with. Highly recommend!

Ma
Review β„–32

Thanks to the Team at Glenbrook, my car is sounding and moving at lot better. Also, my vehicle was repaired faster then expected. I would recommend this team to anyone. I would especially ask for Justin or Jenny for assistance as they provide professional customer service throughout the Glenbrook Hyundai experience. Happy Car Store!!!

ni
Review β„–33

Evan was great to work with and very polite though out the process. I appreciate the hard work you did to put this deal together. You the Man! Evan did everything from showing which vehicle I was interested in to all the information I needed to make a good informed decision. Thanks Evan. Absolutely phenomenal experience!!!

Co
Review β„–34

I highly recommend Travis at Glenbrook Hyundai. He was transparent and honest with us from the start to the very end. This was a great car buying experience and Travis made all the difference. Will definitely be coming back for our next vehicle.

Ge
Review β„–35

Salesperson was friendly & quick with the paper work. Made us feel comfortable while looking at the vehicle & test driving. Gave us an outstanding service.

me
Review β„–36

I purchased my Santa Fe Sport yesterday. Its the second vehicle I have purchased from this dealership. I cant rave enough about the friendly sales people that work there. Im extremely happy with my purchase and I cant tell you enough about Zach who sold my Santa Fe to me. He does whats right for the customer. Keep up the great work.

Ch
Review β„–37

I was impressed with the consideration, efficiency, and professionalism of Glenbrook Hyundai. It was my first visit and I was thoroughly happy with my SUVs tire rotation, oil change and inspection done in a timely manner. The serviceman told me of an ABS recall which I plan to return for., when the part is available. All told, including price, I give them 5 star, Triple A for total satisfaction.

An
Review β„–38

I know: no one gets 5 stars, but this experience and team gets 5 stars! I had an oil change done and had some brackets replaced behind my front bumper and a fog lamp put back in place. Good price on the oil change. What made it great though was the car wash and the service. Everyone I spoke with was so nice and happy. They worked with my third party warranty company so I didnt have to and even though I did not have all work done that was quoted to me, they did NOT push me into anything I didnt want. I will be going back for more service in the near future and will start with them when Im ready to purchase my next vehicle. I received the kind of service that I expect but rarely see at dealership service centers. Thank you!

He
Review β„–39

Everyone was extremely nice and helpful. I was so excited to get my new vehicle that I locked my keys in the car and they called for someone to unlock the door and even paid for it for me. And they all waited around with me. Super awesome and friendly people!!!

Ka
Review β„–40

Trying to charge me 70% of a cars value on a 3 year lease with 45,000 miles. Just wanted to give people a heads up before they come get ripped off here.

Am
Review β„–41

Travis was our salesman and he was amazing! Very friendly, not pushy and great to work with! Love my Palisade!

Ro
Review β„–42

Working with Glenbrook Hyundai has been a delight! They are very accommodating whether scheduling a service appointment, scheduling a loaner car/rental car. Justin and Jenny have always gone the extra mile.

Do
Review β„–43

The service manager Jenny she’s amazing she went beyond all challenges to help us with a very major engine problem never before I have seen anyone trying so hard to get the manufacture to replace the engine and she did itI recommend the happy store and there’s service

Pa
Review β„–44

The only bad thing in my opinion was it seemed to take a long time for the whole process to finish up as it does at most places. As for everything else a good experience. The person helping me was super nice, asked a lot of specific questions to get what I was looking for, and the vehicle is in amazing condition.

Ha
Review β„–45

Best experience ever! I came in today looking for a new car, and LEFT with one. I found a car that is perfect for myself and for my family. Ryan is an awesome salesman. Also, the financial lady went over EVERY paper with us!

Er
Review β„–46

From start to finish, the whole process was smooth. Great service from both sales and financing, highly recommend Ken Holden if youre in Fort Wayne and need a new vehicle.

Ja
Review β„–47

In and out, Brady made the experience a lot less stressful than I was expecting! Thank you so much!!! Would do business with again!

Mi
Review β„–48

Justin and his staff communicated well and set good expectations. They were friendly and engaging. I appreciate that they washed the car afterwards.

Li
Review β„–49

Great experience every time! Gentry was an awesome sales rep. Highly recommend!

Ho
Review β„–50

Travis was/is a great sales person. Upfront and honest. I purchased a couple of things that I thought was free. My fault not anyone’s else’s. Second car I’ve purchased from this dealership. Happy with both of them.

Ja
Review β„–51

I brought my Elantra in for a few service issues and was very pleased with every part of the service. The staff was friendly and attentive. The services were completed in a timely manner and they even kept me updated on the progress since I had to leave my car and was picked up by a friend.I would definitely recommend to my friends… and already have!Thank you.

Jo
Review β„–52

Amazing all around Staff! Made buying a Vehicle an awesome experience! Highly recommend, Helicopter Ken as your salesperson!Thanks Glenbrook Hyundai

St
Review β„–53

I have bought two vehicles from this dealership. I just purchased my second one here yesterday. I love the service and my new car.

sj
Review β„–54

Quintin gave us great service and we got a deal that was fair for everyone. It was a win-win and we are very happy with our Santa Fe!

La
Review β„–55

Evan was very knowledgeable and made sure to highlight all features on the car. He was extremely personable and did not make us feel pressured in our decision at all. Evan helped us realize that the Palisade was the perfect car for us. He made sure to go every detail from the look to the functionality of the vehicle.. We had a great experience. Everyone was friendly and genuine. We would definitely recommend Glenbrook Hyundai .β€” Lauren from Van Wert OH

Za
Review β„–56

Loved my experience at Glenbrook Hyundai! Just needed an oil change and it went exactly as expected. Fast and friendly like always!!

Th
Review β„–57

First off at the beginning service was great. With that being said I just found out that Glenbrook Hyundai pulled my credit AGAIN! After telling them that I was pre-approved by Profed. They even had the reference number. This is unacceptable. I also forgot my sunglasses in my old truck and told them about it. They said the found them and when I went in, they lost my $250 pair of sunglasses. They are not for the people. This is ridiculous. They will not ever get business from me again, or my reference.

Ro
Review β„–58

I had a great experience with Chris, Ken, and Rachel at Glenbrook! They have knowledgeable staff and very generous warrantees for new vehicles. I would highly recommend them to anyone looking for a new Hyundai.

Ji
Review β„–59

Got my first oil change at Glenbrook Hyundai (also visit was concerning the Kona recall) - Service staff was very courteous and professional. I love the Kona and am totally happy so far!

Mi
Review β„–60

My experience with Glenbrook Hyundai was excellent. Quinton Monsivais, Sales Consultant, took time to answer my questions, return my calls, and explain all the options including new technology on the new Elantra. He is amazing and so helpful.

We
Review β„–61

Got us in hour early for software update plus did oil change. Super friendly staff in service dept.

ih
Review β„–62

Really nice experience! Our salesman, Gentry Holland, was exceptional from the first hello. Explained everything in detail and very friendly to work with.

Be
Review β„–63

Good customer service it takes good care of your vehicle who is very understanding the customers concerns. I recommended dealership.

C
Review β„–64

Excellent service Justin took very good care of us. Thanks again Justin!

mi
Review β„–65

Love this place! This is the second car we have purchased from here. We still have the first one and its still runs great

em
Review β„–66

Dealership was very knowledge of what they was talking about I appreciate they letting me know detail from detail what i should expect and no hidden cost fee thank you

Ri
Review β„–67

I had to replace my phone and couldnt pair it with my Sonata. Gretchen came out of her way to help me. So patient and kind.No charge for her time or help.If you want to purchase a vehicle, or whatever, see her. Great customer service [thanks Gretchen]

D4
Review β„–68

Love this dealership. Everyone is so friendly and helpful.

Ap
Review β„–69

In a time of so many bare lots Glenbrook Hyundai gave us choices and even offered to look elsewhere should they not have exactly what we wanted. Quinton was professional, personable, and willing to go the extra mile to make the deal work for us. We cant recommend them enough! Love our new Tucson!!!

Ja
Review β„–70

Evan was great, start to finish. At no time did I feel pressured, and you could tell he was on our side through the purchasing process. Buying a car can be a real pain rump, but Evan made it a lot less of a chore. Based on the experience weve had at other dealerships, and the experience we had here, I can all but guarantee we will be back. He took the time to sit us down and show us all the model had to offer, as we were not familiar with it. He was patient and made sure to answer all of our questions. Those questions he couldnt answer, he found out for us right away. We didnt come in expecting we would purchase a G90, but Evan helped us see that it was the best car for our needs. Great experience entirely. We had a very poor experience at a large Honda dealership in Fort Wayne and this was a completely different story. Honesty, patience, cooperation and fairness. Everything youd want in a dealership. - Jason E.

Su
Review β„–71

Very courteous and serviced my sonata in a timely manner. They gave me a sense of comfort knowing my car was in good hands. Great mechanics and made sure everything worked properly before letting me leave with the vehicle. Highly recommend Hyundai

Pe
Review β„–72

Ken Holden was our sales rep when we stopped in to look at a pre-owned Sonata. He was very kind and patient with us while we took our time deciding. We never felt pressured to purchase and we never felt rushed. Ken helped us get a great deal on our family’s secondary vehicle and was so happy for us! We will be back to work with Ken for our future vehicle purchases!

Sh
Review β„–73

My wife had been looking for a new SUV for a couple of weeks now, we went to a couple of dealerships, but this one by far has the best customer service and really made us feel welcome. We will always return here for our future vehicles. Geoff and Evan were great in getting us into our 2021 Tucson. Thank you both so so much again!

Wi
Review β„–74

Friendly and courteous. They were quick to address the issue, and the place is always clean.

Je
Review β„–75

Ken was so easy to work with. He went the extra mile to be sure we had everything we needed.

Ka
Review β„–76

We had a great experience buying our car from Glenbrook Hyundai! Our sales person Quinton was amazing and knowledgeable, he worked hard to get us the best deal for our money. He walked us through every step and made sure we knew how to work all the features of the new car. Definitely recommend!

Dy
Review β„–77

Everyone was friendly and was more than happy to help and to answer any questions that I had, they were patient and willing to help me in any way they could

Au
Review β„–78

I recently visited Glenbrook Hyundai as I am car searching. This is the only dealer I am leaving a review for because I worked with one of the best salesmen in Ken Holden. He was such an interesting man to talk to and really left an impression on myself and my family. I was unfortunately unable to purchase a car from Ken as I found another at another dealer but the overall experience here is great! The incredible service from Ken and the warranties offered from the dealer are amazing and I really recommend going to Glenbrook Hyundai if you are car searching and make sure to ask for Ken!

Pa
Review β„–79

Eric, my Service Rep, was fantastic. They treat you like family. Five Star in every respect, department and division of this great dealership! Thank You. Paul

Ko
Review β„–80

My Sonata had acted strangely, engine light on, limited RPMs. Got an appointment 4 days later. The day after making the appointment, the engine light went off and it seemed to run normally. After a shaky start, where they couldnt find anything wrong, my engine light came back on as I was leaving. It wouldnt come on at the service center. I took it back and they immediately checked the car computer to find engine misfires.They made suggestions for the remedy and told me they could work it in before the day was done despite being terribly busy. Hats off to the service department. AND the cleaned my car up...

An
Review β„–81

We were very happy with the experience at Glenbrook Hyundai. The salespeople were friendly, knowledgeable, and ready to put in the work to make a deal that would work for us. Major kudos to Quinton for his fantastic attitude and hustle!

Go
Review β„–82

Great customer service. Brady and Jeremy were really attentive and helpful.

Ra
Review β„–83

Eric and jenni were really helpful and all of it was so fast great service

Ga
Review β„–84

Evan is an amazing sales person. He kept in touch with me regularly before my visit to the dealership and had everything ready when I arrived. I appreciated his efficiency and thoughtfulness. I would recommend him highly. I have had two Tucsons and Evan pointed out features that I wasnt even aware of on the ones I owned. It was wonderful! Professional and pleasant.

Fr
Review β„–85

Had a service appointment and my experience was extremely pleasant. Justin, The service manager was great to work with. Needed a courtesy ride home while my vehicle was in repair and Jay which drove me and picked me up was great. Enclosing, Quinton sales representative was also great trying to get me interested in a new Hyundai. My overall experience was 5 stars

A
Review β„–86

Service is prompt and excellent. I have been taking my Genesis there since I first bought it in 2015.It is a very professional and friendly group of people.

mi
Review β„–87

Great customer service! Knowledgeable Salesman that listened to exactly what I wanted. I was very much at ease. This is my second Hyundai that I purchased from Glenbrook Hyundai because they truly care about their customers!

Ca
Review β„–88

So thankful for the great service at Glenbrook Hyundai! 🌟 Appreciate your team!

Ma
Review β„–89

Always happy to do business with Glenbrook Hyundai, Justin, Jenny, Eric and Jay are always friendly and professional. At the American Red Cross we take a majority of our vehicles to Glenbrook Hyundai for service and maintenance. We are always treated with professionalism and they are always happy to help from minor fixes to major concerns. Couldnt be happier with the service we get. Thank you.

Bi
Review β„–90

We bought a 2020 palisade brand new and less than 10000 miles we had bad pulsating when stopping. We took it in and they turned the rotors free of charge. That made it better but it never went away. It eventually has gotten way worse so we call them again and the guy on the phone acted as if they would fix the problem again, no worries. We make the appointment and drive the hour to the dealer and now they won’t cover it and want to charge me to do the exact thing they did before that didn’t fix the problem and Justin in service just wants to make smart remarks about everything you tell him. I wouldn’t recommend this dealer just due to the fact their service after the sale isn’t what I feel it should be after spending that kind of money there

Ba
Review β„–91

Just have to bring my car in for an alignment. It went smooth.

De
Review β„–92

I don’t think they deserve even one star! The miscommunication was horrible! Leather seats in what was posted ….but in reality cloth! The male person who was supposed to HELP me, sorry I paid cash! Once he had the check he was on to the next person! He did not show me where anything was! It had NO floor mats ….he said they were being cleaned! Pls folks save yourself time and trouble…GO somewhere else!!! What a horrible experience! No owners Manuel!!! NO help! I hope this helps someone avoid this place! They were very interested in selling we extended care……it’s the worst experience I have ever had at a dealership!

Li
Review β„–93

Very pleased with the service department. They’ve done an amazing job both times I’ve been in! Highly recommend! Thanks glenbrook Hyundai service department for going above and beyond!

Ad
Review β„–94

Ken Holden is a phenomenal sales man. Was extremely patient and there were no sales tactics to try to pressure me into buying a car after testing the car I wanted, but wanted to sleep on it for a night. I had some follow up questions and he took the time to research the answers and text me back. Jeff, the sales manager was just as amazing! I will go to them first when looking for vehicles, and if they dont have what I want I will ask Jeff to find it for me. There was no pressure, no forcing sales, very relaxed atmosphere, respectful, and a great company to do business with. There were no hidden fees. They made the car buying experience fun! Was in and out in 30 minutes for financing and signing all the necessary paperwork!

Ji
Review β„–95

Glenbrook Hyundai really took care of us, special thanks to Jenny for everything she did to help. Cant say enough about how she went the extra mile to provide great service. Thanks to the entire service department.

Ol
Review β„–96

Jenny in the service department has been absolutely amazing, she has kept me up to date, has been incredibly friendly and most important of all has explained things so well I feel like I really understand what all is going on.

Na
Review β„–97

Glenbrook Hyundai has always given us top notch service. Every member of their staff goes the extra mile to meet our needs. This was one of our best car buying experiences!

Li
Review β„–98

Talk to Ken the helicopter pilot!! He is awsome. Not pushing us and wrote down all are needs and wants!! Were using him when we decide what we want!! We did get a car and it was a great experience!! We will be back when we trade in our other car later down the road.

Bo
Review β„–99

For a large dealership, Glenbrook Hyundais service department is very personable and friendly.

Be
Review β„–100

This was my very first time car shopping and I wouldn’t have even questioned to go and look for a car anywhere else! I had the opportunity to work with thee best salesman Ken Holden, he not only helped me find exactly what I wanted but he educated me on all the details each car had to offer. He made my first car purchase such an exciting and smooth process, I couldn’t have asked for a better salesman to help direct me in the process of purchasing my first car. Thank you Ken and thank you Glenbrook Hyundai, I love my Hyundai Tuscan so much!

Information
56 Photos
100 Comments
4.4 Rating
  • Address:4801 Coldwater Rd, Fort Wayne, IN 46825, United States
  • Site:http://glenbrookhyundai.com/
  • Phone:+1 260-918-7446
Categories
  • Hyundai dealer
  • Car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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