WOW! What a great SECOND time experience. My first experience was MARBOULOUS (pun definitely intended). When my wife and I first went to pick out countertops we had no idea what we were looking into. We met with (and ill call her) countertop specialist, Deanna Grotrian. She was PHENOMINAL to work with. Deanna not only knew everything there is to know about countertops, but she has style. She assisted us in choosing our tops not ONCE, but TWICE! Thank you, Deanna, for your knowledge, quick response, and communication. - Fort Wayne, IN branch.
I absolutely love the granite countertops that Dark Star installed. They have a great showroom with many options to choose from and am very happy I worked with them. It was a pleasant experience dealing with Deanna and install team who did a great job paying attention to details. Thank you Dark Star for the beautiful piece of granite!
At first, Dark Star was great. They were very responsive and helpful and had a great selection.After we made our selection, they did not do a great job communicating expectations. Trying to get answers would take a couple days at times which was slightly frustrating.The granite was fabricated really well. My wife and I could not be happier with the granite, however during installation they created messes that they did not clean up, did not finish caulking, and chipped some of the surrounding walls.The manager I spoke to did call and made a commitment to correct the issues moving forward, which is why I am not leaving a 2/5 star review
If you want a reliable company, I would look elsewhere. After putting down a 5k deposit, we asked Dark Star to order us two slabs of quartz to look at before making our final decision. Dark Star simply refused to order in the slabs and said they would refund our money....no reason given as to why they wouldnt order the slabs in to be viewed. This would have been fine if our cabinets hadnt already been installed. We relied on Dark Star to come through for us and instead were left with a kitchen in shambles and no backup plan.
Extremely pleased with the professionalism and service I received! Could not have been happier! The end product was beyond what I imagined and would highly recommend!
Deanna was incredibly helpful, while templating on-site. We have not yet received the actual product (installs on track for this week), but their customer service thus far has been great!
Tons of gorgeous granite and really friendly people
Love my new granite! Thank you Deanna, Corey and Eugene for the great experience!!
Great selection
Great people