Outstanding experience choosing just the right bag. I worked with Christian but everyone was very professional and nice. I was on a waiting list for the Odeon bag and had it shipped to store so I could see the size before purchasing. Of course I loved it and took it home. The staff goes out of their way to ensure your experience reflects the brand. Loving the bag and cosmetic case !

I love Louis Vuitton but my recent experience at this store was enough to turn me off of this brand forever. I purchased a bag (it was defective) and I wanted to exchange for a like item or similar, I had already done my homework and contacted their corporate office and had a letter in hand explaining the circumstances. I was assigned to a pompous & rude Sales Assistance who was certainly anything but helpful. He never once tried to assist in making recommendations for the in stock inventory but just answered we dont have that item. I asked if he might check another store for inventory and he promptly replied that they are not allowed to contact other stores. This is definitely not what I consider to be Customer Service. Does your sales staff not realize that it is customers like myself that pay their salaries?

Worst experience we’ve ever had! Called the store provided number for the location to check stock for an item for my wife as a birthday present. Once stock was confirmed, I verified the hours of operation and told them that I could be there just before close. No issue. Rushed my wife home from work to surprise her and we arrive at the store at 6:40 pm. 20 minutes before close and we’re told at the door by Jennifer that we had to have an appointment. Nowhere on their website nor location details does it say that I need to have an appointment at any time or within 30 minutes of closing. I guess we just make rules up on the fly… All good. Won’t be going back to this store. ✌🏻

This was the worse customer service experience I have ever had in my life. I purchased a purse and matching wallet on August 23, 2021 but decided it didnt really fit my style so I decided to return it on August 26, 2021. That so call manager Jennifer Patton took my purse and wallet to the back and then came back out and said it had a scratch on both the purse and the wallet and she refuse to give me a refund($4,700) The person who sold the products to me was not there. I think they did something to that purse and wallet so they could keep the commission. This was wrong and I will tell everyone I know, family and friends do not ever purchase another Louis Vuitton from Clearfork store in Fort Worth Texas ever again.

We came right when they opened to avoid any lines if any.Everyone greeted us with such kindness!I’ve been eyeing a purse for such a long time, and it was always either sold out or certain locations didn’t have it. Finally! The LV gods answered my prayers and finally this location had the very last one! It was also perfect timing because it was also my birthday! It was fate.The associate who helped us, Bianca Bercerra was very kind and informative, we talked about the purse and a matching wallet. I had previously already purchased a wallet, so I passed on the offer.We walked out with a great experience and a new beautiful purse!

I have been to this location a couple of times and have had excellent customer service. Today, I went in to get a present for my mother, who is out-of-state, and Erika Rodriguez was an absolute gem to work with. She showed me my options and took care of the delivery details expeditiously. I never felt rushed, nor less of a customer because I was not spending over 2k. Many of the folks leaving bad reviews must be disgruntled because everyone at the store treated me as I was a valued customer.

I have owned 10 LV purses/wallets through the years. When I first began purchasing LV products, the customer service was really good, and LV stood behind their products. Although the merchandise is expensive, it is not particularly well made. I have had issues with almost every bag I have owned. LV no longer stands by their products. When something breaks (and it does break), the customer pays for the repair. I received good service in the FW store on one occasion. Every other time I have visited, I have found the employees to be condescending. I’m not a fan anymore.

Bianca assisted me, she was great! Very patient and accommodating. Looking forward to my next visit.

The staff here are so helpful. Thank you Vanesa and Madison!

ERICA IS THE WORST SALES ASSOCIATE EVER.If I could give 0 stars, I absolutely would.This store & service from all the sales associates was wonderful the first 2 times I came to shop.The 3rd time? We encountered the absolute worst associate I’ve ever had the ‘pleasure’ of meeting. She was rude, did not help us with the purse we wanted to exchange and did not offer to show us additional purses that may suit us better. In fact, she rudely ushered us out the door.We came back a few days later and the same. rude. associate. came to ‘help’ us.She was even more rude this time so we left about 5 minutes later after dealing with her. My mother-in-law went back to ask for her name so we could make a complaint.Erica came outside, got in my mother-in-law’s face and said that she “should try buying something else instead of trying to exchange” and when my M-I-L asked her if she didn’t want to do an exchange, why would she not offer another purse? Erica raised her voice again and said “Well come on in, buy something, I ain’t seen you lay money down yet”.... while my M-I-L was standing there with a $3,000 purse she just bought at the same store a few days prior... and by the way, security was standing a few feet away, watching, and did NOTHING to intervene.I DO NOT & WILL NOT EVER RECOMMEND THIS STORE EVER. THE DRIVE TO NORTHPARK IN DALLAS IS ABSOLUTELY WORTH IT!!!!

Everyone was extremely friendly and very helpful! Got my first Louis Vuitton and even she was excited for me! Cant wait to add to my collection 😉

The customer service is the worst here. They sold me a used back and wont let us return it, communication is lacking from both manager and associate. Honestly guys, go to the LV in Dallas. Its not worth it here.

Hands down nicest LV store in the areaAttentive and considérate!

Great experience with Stephen!! I’ve had his with help multiple purchases and he is always helpful, patient, and kind! I will always recommend him for all LV needs.

My order came in and picking it up was a piece of cake. Very professional staff.

I can say I havent even picked up my bag yet and they have horrible customer service. Upon arrival I was greeted to a locked door and the guy opened and proceed to tell they werent taking anymore appointments, I told him I was just there to pick up an order not to look around and then he proceeded to lock the door again, this is not the customer service I expect for 1. Driving an hour 1 way to pick it up 2. As much as I paid for the product. I will know not to have my items shipped here again and will have them shipped to my house.

4 stars because I felt like I was being stocked in the store

I had a wonderful first time buying experience here with Erika! I was a little nervous at first, as I had absolutely no idea what I was in for. Upon entering, I was greeted by a friendly employee who kindly instructed me to sanitize my hands. Erika then took me to begin looking at the handbags I wanted to view. She was so sweet and patient with me! Once I settled on the bag, we ordered it (it wasnt in stock) and she called me a week later to let me know it was in. Erika presented me with my beautiful new bag and I am so in love. I will definitely be back- sooner than later (haha). Thank you so much, Erika!

Very nice store!

Nice Customer Service Made My Wife Day For Her Birthday....#DjHypeEnt

This store has bad communication problem. As much money as you guys make off of these purses you need to invest in a better communication team. We arrived at 645pm and was told they were no longer taking people. The hours are from 10-7pm I would think that as long as your there before 7pm you would be able to shop. This defeats the purpose of hours of operation.The gentleman Tracy stated to make an appt. I explained to him that there in no way of setting up and appt through guest services. Overall bad customer service. People work during the day as well you guys should really invest in a team to schedule appt or stay open as your hours of operation state meaning not closing even a minute before. Good thing Burberry was open to accommodate me@650pm

I was told I had to wear a mask even though Im exempt and have my dr.s letter. I was escorted out. Ill never step foot in that store again

Staff is not friendly at all, they did not make me feel comfortable. non of the staff made you feel welcome, or comfortable enough to ask question regarding products. I been to this store few different time and every time its same feeling I get from the staff. staff needs to be trained customer service.

Good staff. Good experience.

Walked in and was welcomed & helped. I went in knowing what I was looking for, so purchase was quick and easy.

Really a great experience with Danielle. Great service through her.

Very helpful every time I go in.

The customer services here is awful, they all act likes you are nothing and unimportance until you spend a few thousands on a bag.

Erika Rodriguez its very sweet and professional.

Have come to this store several times and there is always a wait!! There are 3 associates standing by the door looking at their phones and I can’t see 10 people inside the store! Horrible customer service.

I had the best experience here! I’d previously gone to another store and didn’t have the best experience so it was great! Justine was AMAZING! She was so sweet and helped me find the perfect bag! She was very informative and anticipated my every need. I will definitely return to this location for my next purchase.Thanks Justine!

Louis Vuitton Clearfork goes above and beyond. The staff is so attentive and you can tell they truly try for all their customers. I can’t imagine working in a retail store like this day in and day out. I mean 2020 has not been the year to work in a store front but you can tell these employees hustle. I will continue to be a LV customer as I know what I am getting with their products and will always be taken care of. LV clearfork has been one of my favorite stores I have been to yet!

Everyone who wants a great experience at a louis vuitton store should shop here! I live nowhere near one of these stores, but Danielle is the best here she takes the best care of her clients. When I do go to Fort Worth it is worth the drive to her store and she takes care of her clients that live far away over the phone. She is the absolute best. Thank you Danielle!

This was my Louis Vuitton 1st purchase for myself. I have been to many other Louis Vuitton stores but this store by far has the best customer service. Madison Odea was so knowledgeable and helpful. She patiently answered all my questions. Since the wallet I decided on was more than I was originally going to spend she wasn’t pushy at all and gave me plenty of time to decide. If you are considering purchasing a Louis highly recommend you coming to this location. It’s definitely a first class location!!

Just wanted to comment on the incredible customer service provided by Justine. I waited til the last minute to get my wife some specific perfume and the Clearfork store happened to be out. Justine took my cellphone number down and told me she would text me if they came in the next day. Well they did and she did text me. However, I ended up going to the Galleria and picking up a bottle to be safe but the level of service she provided was above and beyond. I will be doing all of my future purchases at this store and hopefully with Justine. Excellent.

Friendly staff per usual!

Out of stock online but the store had one!

Cozy and very nice reps willing to assist...

The inventory in this store is minimal and the website reflected they had a particular item I was looking for only to get to the store and was told they didn’t have it. I drove 45 minutes one way for nothing!!

What can you say, love when I can shop here.

Upon arrival my husband and I was greeted. I already had a few bags in mind that I wanted. I only gave it four stars because I’ve been to this location numerous of times and they are always under stocked, and no wine I do understand it’s the holiday season.

Ernesto was the best SA I have ever experienced while going to LV... he will be my next go to for any purchase!

This was my husband’s first purchase of a Louis Vuitton wallet. Madison Odea did an exceptional job. She was so very knowledgeable, helpful and patient with my husband. Since this is the largest wallet purchase my husband has made he needed to think about it and she wasn’t pushy at all and answered all our questions. We will definitely be back for more purchases in the future.

Awful staff. Extremely rude. Avoid this store at all costs.

Excellent service never felt so fancy ... went in for birthday gift and the quality of this brand is quite good.

If I could leave a zero star review I would. I dropped off my Louis Vuitton Purse for repair on June 7th 2020 with Clearfork Client Advisor Yeimi Partida and was told the amount of money it would be ($210.00) and the time frame of (10 weeks) to receive my bag back. I have called multiple times and have spoken to a representative in regards to the status of my purse and no one can tell me anything. They havent even called me back. Its been well over the allotted time frame and all I want is my purse back. I would NOT recommend this place to anyone, unsatisfactory customer service.UPDATE 11/17/2020 DO NOT USE THESE PEOPLE>>> I Have exhausted all options and cannot reach a GM of this location in regards to my purse that was dropped of back in June. My purse has been in their possession for going on 6 months now and per the manager (2 weeks ago) the rep who took my bag no longer works their and so no one knows anything . No updates, no repairs it has literally vanished and no one can tell me anything. Worst Experience ever. They are BAG THIEFSS!!!UPDATE 11/19/2020- Finally was able to speak to someone in regards to my purse that magically upon posting my review (the second time) was completed. It is shocking to me that my Purse SAT for 6 MONTHS no one could tell me anything, left voicemails, and emailed the manager who apparently is never their and all it took was posting a review to get answers. It was supposed to be overnighted on the 17th and here we are on the 19th and still NO PURSE. Better Business Burrows will now be notified and I am also seeking any information on who I can speak with to get the General managers email and or phone number. This is absolutely the WORST PLACE TO SHOP OR HAVE REPAIRS> >>>> I DO NOT RECCOMEND THIS UNPROFESSIONAL SO CALLED ESTABLISHMENT!!!!Update 11/22- I received my Damaged Purse on Thursday 11/19. They replaced the zipper and told me they would look at anything else that needs to be replaced.. Well that was a lie and the zipper doesnt even match the leather that is currently on the bag. my bag was flattened in a dust bag and the leather on the sides was NOT in the condition it was in when it was dropped off on 6/7/2020. The leather looks as if it was dry rotted from sitting in a warm room for about 6 months. The Manager is never their to talk to. The person who told me she was the Manager is clearly NOT ( Ariana Sanchez). I have Filed a complaint as well with the Better Business Bureau and I am going to let them take it from here. I have emailed (twice) and have left several messages and no response. I HIGHLY do NOT recommend this place. They will destroy your personal items.

This is the worst store and worst customer service. Reps don’t really care about their customers AT ALL. My first time buying experience was so terrible and yet I decided to give it a second trial but it was even worse, I was up to hit to the store in a holiday so I called to check the working hours before going, the advisor told me they close at 7, I arrived at 6 and the rep told me they are closed !!!.I sure like the products but the customer service is REALLY really bad I don’t feel they appreciate their client’s business at all.

At first he wasnt trying to let me in, then he noticed that I had on a versace shirt and some gucci shoes to go with it so then he let me in the store

Great customer service and friendly faces.

I just have to comment on the service here because it is absolutely amazing ! My bag that I had just purchased this summers strap broke and they literally just replaced my bag for right out of the store Im amazed and so very happy !

The place to get baggage

I called to get a replacement part for my LV item and Justine was very helpful and sweet. Thank you Justine. Definitely will ask for you next time I am in the store.

Horrible customer service. Danielle at the door managing the waitlist needs to learn good customer service skills plus compassion. She was not interested in helping at all!

I love Louis Vuitton purses. I purchased the Artsy bag.

The young lady that I encountered was very understanding and most helpful. The store itself is beautifully setup and has all the latest LV items.

Recently went to purchase a graceful pm. I asked to see one. Clerk said he thought he might have one in the back. He left and never returned to my husband and I. After waiting for several minutes we went towards the front door. Saw the clerk helping someone else. We left and went straight to the Galleria in Dallas. Had a charming young woman aid us and I purchased several items. Will never return here again.

Steve is really a good employee

Very disappointing!! The girl didnt seem interested in helping me.

When I 1st walked in a couple of the girls working were gathered talking and didn’t immediately acknowledge me or speak, but from the back comes the cutest, sweetest girl name Madison that immediately came up gave a compliment and started helping, she was so patient and sweet and showed me everything I was interested in, she took her time and made sure I was happy, and I actually left with a purse and ordered another, I will definitely be back and recommend others to this location because of the experience I had with Madison!!!

Top knotch

I give 2 stars only to Justina for greeting us with a smile and showing me various items. Justina also took my info and put me on a waiting list for the item I wish to purchase. The blond lady who stared us up & down when we 1st walked in gets a negative 10 stars. I have been calling all around the US for a specific bag that is currently sold out. Im a Flight Attendant & can fly anywhere in the World for free.It just so happened Justina found 1 in the back. While we were there at the store waiting to see the bag, the phone rang, the blond answered and told Justina to put that bag on hold for the caller. I couldnt even see straight I was so livid!!! So Justina did her best to try to find something else I might like, but the blond kept walking past us, staring, and not saying a word. So, I guess my $$$$, like my skin tone, was the wrong color & not welcomed to shop there. Business wise, a sale opposed to a promise to pay, is MUCH BETTER.Well see if they even call once the bag is in.

Pretty disappointed with this location. I went in to ask about a repair for one of my purses and they were accommodating by just taking a picture to get details about what repairs would be necessary rather than sending the whole purse in. But I was informed that I’d hear back about the needed repairs in 24-48 hours. That was 3 weeks ago. I called the store 2 weeks ago after not hearing back and I was told that they had to contact someone else to get an answer about the repairs and I should expect another call with those answers in 24-48 hours. Again, still haven’t been contacted. I’ve had way better experiences at the Galleria Dallas location so I suggest making the trip to go there if you can.

Annie D. was super nice and patient with me. Definitely recommend getting helped by her. She seems to be the only one that is smiling and happy to be there. I would give 5 starts but the rest of the workers seem so gloomy, and like they are better than everyone.

Typical LV store. Im not sure of all these claims of being stared down? No one stared me and my wife down, and I had my two year old with me running around. Everyone was very nice and polite. They helped my wife with everything she needed. She didnt wind up buying anything because she didnt like anything, but still great place. Felt welcomed on all accounts.

Horrible Experience .... No words

Terrible serviceNot responsible for the duties

Great service friendly sales representative

Staff are attentive & place was great, i ended up purchasing my Bag bec. They are very helpful.

One of the best Louis Vuitton stores in DFW. 5 ⭐️⭐️⭐️⭐️⭐️

Rude and unprofessional stuff made me feel like an intruder. I buy most of LV items online . Will never go there again What a horrible experience!

First time there, walked right in, greeted by a great sales person. Purchased what I needed and left

Drove all the way down there. Found store took 15 minutes to find a place to park walked three blocks and at 7:05 they were closed. Not a good experience. Dont waste your time

Had a bit of struggle to get someone to assist us despite only 1 other customer in the store. We had to seek help despite several people standing around. When we did get help, we did not feel appreciated despite a significant purchase. This is Texas and manners do matter.That aside, my wife loves her new purse.

Carlos was great! Thank you!

Hello Kitty truck in Clearfork today! Snacks and gifts available!

We came to this location to find a Christmas gift. Han was extremely attentive and polite and gave me his honest opinion on different styles and silhouettes when I could not decide. Will definitely be returning soon.

Wonderful place. The staff was very helpful.

Went on yesterday to return or exchange a bag I purchased in NYC in December. I was unsure it was right for me. I have never used the purseand only removed it from the cloth bag and box to ask my husbands opinion. The clerk was rude said she had to inspect the bag. Took it into the back and on return told me LV doesnt accept used bags! I was flabbergasted. I HAVE NEVER USED IT OR EVEN REMOVED IT FROM THE BOX ONE TIME! She said sorry and walked away. Did not even put it back in the bag and box. Her attitude was like I was a scammer or not worth her time. Honestly I cant get over being treated this way. I called the NYC store where the bag was purchased to ask if they sold me a returned or display bag and explained what happenedDiana in NYC was so nice and suggested another store or return the bag to her.After the incident I went into the Tori Burch store and repeated what had just happened.The clerk there said they get complaints about this LV store all the time. My ADVICE BUYER BE WARE..

Always a pleasure to shop at the Clearfork location. The sales associates are very patient and helpful when youre trying to decide on which bag you want to buy. My wife is very picky.

Was assisted by Han. He greeted me upon walking in. I told him exactly what I wanted and he made great suggestions to compliment the bag that I ended up purchasing. Offered me champagne. I will be back to this location. Location is tucked away in Southwest end of FW, but it new and beautiful.

Had a blast they were very friendly an I found the most amazing pieces. And etc..👍👍💕😘

Purchased a purse in June at this location. Left my little tag to be hand-stamped and three weeks later have not heard anything back. Seems they cant find my tag. Incredibly frustrating especially when they cant find the tag. Maybe if the staff focused more on the customer and less on standing around gossiping this would not happen.

Overall disappointed in the defective bag I purchased. They said they would replace since they couldnt repair it. They had to get the replacement bag from another location. Would call me when it came in. Called to follow up since I never received a call. Person that takes my call states there are no notes in the system. Wants to know who I spoke with. SOOOOOOO Frustrating and shes irritated. Not as much as I am in my purse- quality and customer care. NEVER AGAIN! ITS A WASTE OF GOOD HARD EARNED MONEY.

Called at three different times of the day twice around 10am, 1pm, and 3pm with no answer. Left a message and have not heard back still 5 hours later. Another store even tried to call for me and got no answers either. Ended up driving 2 hours to see if an item was in stock only to leave empty handed. All because its too much to answer a phone?

Exceptional service. Just right. Not in your face, just helpful and friendly.

AMAZING customer service! I purchased an Artsy bag in London in 2015 & the monogram has been badly peeling for over 2 years. Ive been putting off going to an LV store because I dreaded having to deal with the whole thing. Finally went today and within less than 2 minutes of walking in the store they told me they would replace it with a brand new Artsy or give full credit towards another bag. No hassle. I traded for a new Artsy and we were so pleased we purchased a South Bank crossbody to add to my collection. I’m an LV customer for life, now! Thank you, Manuel!

Great experience at this location. Erika greeted me immediately and was very friendly and helpful.

Love my new gems!!❤

Helpful and knowledgeable staff. Felt very comfortable and confident spending my money in this store.

I chose to go here rather than Highland Park thinking it would be better service. Wow was I wrong! I have had to follow up with multiple people just to get a luggage tag hot stamped. They refused to hot stamp it 2 times thinking it was a fake even though I had the receipt from their store. They never call back or even mailed the tag back when finished, it was sitting in the back the next time I called and asked them, once again, to please mail it back. Absolutely no training in customer service at this store.

Ariana is the best sells associate Ever!!!! I am soooooo happy with my purchase... she went above and beyond to help me if you go you should ask for her she will take care of you 😍😍

Love it....What a beautiful place and the people is so nice. I love my handbag, charm and scarf that I bought....

Thank you to our fav sales associate, Erika! She’s awesome! Always so helpful & never pressure the hubby lol!

Awesome customer service! Manny was great and Ill definitely be reaching out to him for my next purchase.

I had a great experience during my recent visit. Very helpful employees, especially Telaya Bease! She was very nice, helpful and professional.

Walked in there with my gym clothes and was greeted immediately.Ask the lovely lady if they had the Métis Pochette in the brown monogram. Luckily they did great service overall will definitely come back here!

Exceptional customer service my SA Adrian Gonzalez was so helpful and knowledgeable . He really had all the answers and was helpful on my Galleria purse that I left for repair.

Awesome shopping experience.

Wasn’t paid attention to...although I had a $3,100 purse on hold, workers were more concerned with the couple that entered behind me. I had to ask multiple employees to retrieve my item on hold and waited over 30minutes. Employees seemed more concerned with people looking at keychains for entertainment than a customer practically begging to pay. Awful experience. Will not be going back.

I heard there was a big sale. I was mistaken. But the place was still lovely.