FANTASTIC customer service!!Christopher & his brother were very knowledgeable & helpful.
Above and Beyond.We have rented storage units at this facility multiple times before. It has always been a great experience. Super well maintained, helpful staff, clean and secure, 24/7 access .....just a really good storage facility with excellent management.This time we were stuck. We have moved out of a rented vacation house in another city and our stuff is on skids and arriving by truck in 2 weeks but.... we are out of the Country and wont be back until late April.The trucking Company cant store the stuff...... I called Shawn at UHaul for advice and in 5 minutes he had solved our problem by renting us a suitable unit and setting up arrangements so the shipping Company can drop off the skids and they will be placed in our unit and locked up securely until we arrive in April.Unbelievable ! No one takes a personal interest in someone elses problems these days and reaches out to help.Thanks, we will see you guys in 6 weeks. The Starbucks is on me.
Very helpful staff. They do what they can to make moving tolerable. Free water so you can stay hydrated.
Chris and Joy have been great over the last 3 plus years. I had a bee 5 gallon container of oil blow up because of extreme temperatures one August. My girlfriend’s son went to the unit to clean up the oil seeping under the door. They informed Cory of the total damage done. This entailed the spread at the door,inside, and the gallon or so that ran into the unit behind me. Chi’s gave Cory oil dry for my unit and the adjacent floor area outside my unit in the indoor hallway. By the time I got back from a back surgeon appointment in NYC, Joy had taken care of the peoples unit behind me. She spoke with the gentleman and informed him that I had insurance if he wanted restitution for the damages to the things in his unit, he informed her that it wasn’t necessary the things in the unit that were damaged were his mother’s and he didn’t expect her to “be around for very long as she had health issues.” This issue and my losing my keys and problems with payment due to my ATM card being frozen while I was having surgery were some of the many issues over 3 years. The prices were fair and only went up once $5 and $10 on the 2 units over the 3 years. Other staff members were always helpful and pleasant and either took care of the problem or relayed a message to Joy or Chris. It’s been a pleasant experience given that surgery or COVID screwed up my life over 2 1-2 years of the 3 years in the Fountain Hills area
Hello, my overall customer service experience was horrible. The vehicle was the only bright spot. Between Charleston Sc. To Fountain Hills Arizona I was shuffled to six different locations, and thats after I had a reservation. I will not use uhaul again.
Great service and followup. Staff is excellent and knowledgeable which I always appreciate. Asked me all the right questions to serve my needs. I was truly impressed by them.
Good managers make this place the best. Helpful, friendly folk with good advice and customer experience.
Worst service. Rude owners. Stay away! Go to Scottsdale U-Haul instead. Christopher and his wife Joy are completely unprofessional and have no idea how to operate a business. On the phone we waited on hold twice, both times over 15 minutes. When Joy answered, she was aggressive, short and rushed us. Upon arriving, Christopher did not know how to work the computers or input our information so he became frustrated and hostile. We finally walked out and took our business elsewhere.
After a cross-country drive for a move, we arrived in Arizona a couple of days before our home would be available. The super-friendly people at this U-haul welcomed us and let us park the trailer inside the gated property while we waited to be able to unload at our new home. When we picked up a few days later, it turned out our rental was scheduled for return at a different location and that the folks here initially figured that since they deal in fewer trailers. Their hospitality was indifferent to my mix-up. The property and office were very clean and professional and the people were super-helpful.
Update: 1/29/09 - After using this company five more times I have changed my rating from 1 to 5 stars. I believe at the time of my first rental they just had a poor manager. Staff now is super friendly and very accommodating and we have had no further problemsNever use this Uhaul. Booked a few days in advance. Did early 1 day check in. 28 minutes prior to pickup on Saturday morning receive a call from the manager they have no trucks available. There is nothing they can do. They could not get a truck from any other location. I was told a reservation at this location does not guarantee a vehicle.
Professional, honest, clean facility... The best of any UHaul facilities ever experienced.
A very nice storage facility. The property was clean. I felt safe visiting my unit and the property. Chris and Joy do a terrific job.
Ive been around the world and this is by far the worst run storage facility. The units are dirty, overpriced and the service is terrible.
Very helpful and friendly staff!
Chris and Joy made my experience wayyyyy better after another uhual dealer decided not to show up to another location. Justified and kind.
Very very difficult to find. They need small signs to lead you through the backside of the complex through the neighborhood to the end of a dead end. No parking in front. Front doors locked. Rang buzzer on front door, then waited.
This location was great! We rented a box dolley to help with our move. We were able to quickly pick up without a reservation, but I would call to check its availability before going in as it was there only box dolley. The drop off was just as quick!
Friendly staff that are attentive and really take care of this facility.
Wow! Excellent service with a smile. We rented a truck for 5 days and cant say enough good things about this UHaul. And we LOVE their business hours!
Joy was kind, and very helpful ☺
Used a truck from this place and it was a decent place and the service could have been better so I give 3 stars
They Support Simply Movers so I support them
Had a a great and seamless experience with these folks and Uhaul in general when moving from San Diego to Fountain Hills. Only took a couple minutes!
They have great customer service, they went above and exceeded our expectations.
Awesome customer service ... Best Uhaul Ive ever been to
Spoke with Scott this morning to rent moving blankets. (He was at a call center)- First told me he could not do a one way rental .. put me on hold twice then telling me his manager instructed him he could NOW do a one way rental. (After I pointed out it is listed on the WEB) This process took 12 minutes for a simple 12 blanket rental. Got to the facility in Fountain Hills 3 hours+ later ONLY to be told by the rude lady behind the desk they had NO RENTAL BLANKETS. - She then said she was just about to call me and let me know -- Go figure it just happened when I arrived that she was going to contact me to inform me there were indeed NO BLANKETS to rent. Then she said What did I want her to do about it. DONT WASTE YOUR TIME using a local company in Fountain Hills. Just reserve what you need in Scottsdale. I called and moved my reservation there on my own. I was helped out by a great group on 84th street and did not have to be treated poorly by a rude woman behind a desk not willing to make any effort to remedy a mistake her company made.
POG Moving AND Helpers always receives excellent service at this Uhaul
Cleanest Storage in fountain hills and best customer service ever.
The climate control is clean.
Friendly staff. Quick service.
Worst U-Haul in the nation!
These folks bend over backwards to make it work for your needs. There are always deals to be made for storage and rentals.
Good service quick and friendly
Great. Friendly service
Clean, great service!
Auto repair done right
Succz
Friendly staff