Love this storage space. I have been renting for a couple of months. The layout was simpler for me to navigate than previous units I have had and I fancy that it has more than one entrance. You can tell with past experience that the building is well managed and clean.I had an issue receiving payment reminders and Tim called to check in and helped over the phone to resolving it! Which is a nice personal touch if you are losing emails. Thanks again!

The staff were always friendly and courteous! The inside of the facility was easy to use and the climate control was perfect! My only issue was the ramp with getting in. There is a slight incline that makes the cart move. But other than that, I highly recommend! Great storage facility!

Easy sign up! Great location! Clean and safe!

The store manager Tim is friendly, kind, and professional. Very Helpful

Quality and cleanliness of available storage units is outstanding. They deserve 5 stars for that. However, my complaint comes with the monthly unit fee. Reserved a unit online for the online price. Now, four months later, they are increasing my rate of the unit significantly. I spoke with Tim regarding the unit price increase and he is to get back to me on whether he can help with the rate or not. If they are unable to stick to the price I started with, I will be removing my belongings and finding a different storage unit.

Nice place and clean. Just started renting the last couple months.My only complaint is when I went in on the website and changed my cc info. It advised my of my next mo payment Amt. It Was higher then what I was paying, which when I signed up, I did it on line. When I called they said yes it looks like it went up.I was never notified about a price increase. Not happy.A

The ease of signing up for a unit online was amazing. Its all about convenience and that is how it was. I know its just a storage unit but its really nice its bright clean you can tell that its kept very well.

Love the place. Very clean, storage units are flexible and climate perfect condition. Access is convenient. They were able to switch me to a bigger unit quick and easy. I highly recommend the location

I am in the process of moving cross country and they have been so helpful. Dan was so quick to respond to my requests and was very informative. They have made moving and storage very easy and affordable. Would recommend.Edit: Tim helped with the move out! All were very accommodating!!!

The space is exactly what we needed, but most noteworthy was the customer service provided to us by Tim. Twice Ive had the absolute pleasure of working with him. He has gone above and beyond to make sure we had exactly what we needed and he was very accommodating. Tim is incredibly knowledgeable and was able to answer every question we had. There is nothing special about a storage space, but I recommend this place to anyone just based on my customer service experience here.

Very clean and easy renting! I was able to upgrade to a large space in minutes. Tim was very helpful

Great experience, incredibly easy to rent the unit. Very clean facility! An entrance in the front would make it perfect but pretty easy to get to the units.Need to add that there is a substantial increase in there fees after 3 months.

The past three months at Extra space has been great. The facility has been everything I expected. Clean bright and some what warm in this bitter winter. Tim the store manager all ways comes by to say hi. He surprised me by knowing my name. I rate the facility a 5 stars. Cant wait for spring.

Tim was amazing. Helped me with everything I needed. Very friendly. Very clean and well maintained.

The manager Tim is so friendly and sweet! Extremely helpful. Nice facility, very clean.

Best experience I had! Timothy Lukachik, the store manager, is the most professional person and helped me out tremendously!

Great experience! Quick and easy with clean facilities that seem affordable based on the areas competition! Recommended :) Tim did a great job!

After helping my parents use this particular Extra Space Storage location, I decided that I needed to change to this location as well. Tim was very helpful in getting the storage unit transferred over from my parents to myself. Very helpful and kind! Would recommend this storage location 100%!!

Great service with excellent communication. Tim is phenomenal.

This is an ultra modern super clean and high secure facility. Tim Lukachik is the manager and is very knowledgeable about the facility. It is like a resort for your storage items! Pricing is reasonable and all units are climate controlled.

Easy place to get a new unit and talk to someone. Tim the manager made this such an easy experience!

Great customer service. Nice, clean, safe location.

Tim was extremely helpful in helping us rent out storage space. He made the process so easy. I highly recommend Tim and extra space storage for all your storage needs. Thanks Tim!!

Friendly staff, great prices, up front with their fees, stress free process.

Clean facility, weird lock policy.This facility only lets you use the locks that they provide for your unit. Im not happy about that. The Customer should have the right to use any lock they feel necessary to secure their belongings. If you choose to use your own lock, they will call a locksmith out to cut it and will send you the bill.This isnt stated anywhere on the website.

Tim was extremely helpful when I asked him information about a potential storage unit. We had worked together previously so I reached out and he was able to provide the much needed detail for my to rent my current 5×10 climate controlled unit.

Justin M was wonderful at explaining how the storeage works and showing us around...he deserves a raise 👏

Very professional. Clean and secure unit.

This was my first time renting a storage unit and I wasn’t sure what to expect. I received a call from Tim within a few minutes of reserving my unit online and he walked me through the process of renting a unit. I wasn’t sure how large of a unit I would need or if I would need one or two and he talked me through both options and assured me we could figure it out as we go. When we showed up to put the lock on, everything was as he said it would be, the place was easily accessible, clean, climate controlled, and there was plenty of security. So far so good!

This facility is clean and has multiple entrances to get to your unit. Signing up for a unit is not a long and difficult process. The employees are polite and very knowledgeable.

Awesome experience dealing with Dan! He was very courteous and friendly. We reserved on line and not even a minute later, got the return phone call. What service!! It was also very nice to have a little bit of friendly chit chat while going through the process of renting a unit. Dan put our minds to ease as we were scrambling to find a unit available for a Saturday move. Thank you again Dan!! We highly recommend Extra Space Storage.

Excellent experience! Clean spaces & very helpful staff. Thank you Tim for making our experience so great!

Great experience from start to finish using this storage facility. easy move in and move out process. I would absolutley use again if im in need of a storage facility.

The store manager Timothy was so courteous. He helped to make this a smooth transition for me. He needs a raise 😎

The Fox Lake ExtraSpace Storage is clean, secure, and affordable. The management and staff walk the facility so you feel safe and the doors are secured by numeric code. The unit I rented is clean, dry, and climate controlled. Very happy with my rental choice.

Staff is very curtious and very clean and secure place. Tim the manager is a very nice guy and will help you find the right one for you.

I highly recommend the Fox Lake Extra Space facility. Very clean, modern and convenient to use. Tim and Dan were great to work with. Thank you guys!

Great experience. Clean facility. Easy to access storage units

I am in the process of moving in to a storage unit in the Fox Lake facility. Timothy has been extremely helpful and knowledgeable about the facility. I am so impressed with how clean everything is. The process has gone very smoothly.

It was fast and easy. The staff was super friendly and helpful. He even showed me how to work the lock. I am very pleased with my experience. The storage facility is extremely clean.

This facility is great! The team/workers are very helpful and knowledgeable. I recommend this location in Fox Lake.

It was a very nice act of community participation for the use of the parking lot for the Northern Illinois Food Bank.They gave away 1000 family meals in a short period of time. With the help of Fox Lake.

Fast fun friendly service !

UPDATE: DONT DO IT. Find another place to store your goods. Barely a year and they jacked up the price to $160/mo for a 10x10. They will keep jacking the price on you and not bring it down. I cant remove all stars or I would.Hey Extra Space... Ill be spreading the word to ALL of the possible places to tell people to stay away from you.WARNING!!! Read your contract. I reserved online for a good rate and signed a contract for that rate and I pay automatically. I was hit with a 72% rate increase in only 5 months. At no point in the initial discussion was a promotional period mentioned however, the Rate Change Notice references a promotional rate, no time limit. The contract allows ESS to increase your rent at their convenience with no increase limits. I spoke with Tim and he would only waive the increase for one month. I doubt the rate will decrease either.I specifically asked when at the office about the rate and if it would change and was told no. This is obviously not a true statement.I agree that the unit is very clean and access is easy but, I do not appreciate an agreement with no protection for the customer. Until today I would have given 5 stars however, because of the poor communication and the anticipation that they will continue to increase my rates for no clear reason, I will keep it at 2 stars and will start my search for a new business to store my property.To owner: based on your response, you missed the point. I didnt complain about the rent or the space. The issue is the misleading advertising and the significant increase in rate with no reasonable explanation and without it being clearly defined in the contract.

Timothy Lukachik did an excellent job of showing us around today and answered all our questions, it was a pleasure working with him .Thank you for your help

Ive been with these guys since the beginning. Excellent storage service, excellent customer support, excellent team! Facilities are very clean and secure. Ive heard this described as the Cadillac of storage places! No regrets!

Tim L was very helpful. Kind and understanding. I’m a returning customer. I used ExtraSpace before and Tim was the person who helped me find a storage unit. He was at the Long Lake Storage. He was very helpful and kind.

Nice clean,and enough storage for me.

Tim is amazing! So helpful and professional, he helped me easily get the boxes I needed and is very friendly! highly recommend asking for him!

Huge, wonderful facility with excellent staff and great customer service. Clean, clean, clean!!

I had a great experience renting a unit today.The store manager Tim took me on a tour and showed me the units as I was not sure what size I needed. Decided and rented. Easy Peasy!Tim was great to work with!

Absolutely love this location - so clean and easy to access! :) Tim is wonderful and was quick to answer questions. I couldn’t be happier!

Fast and easy online rental service. Timothy called right after to make sure I had all the details.

The manager Tim was very helpful, and able to find the perfect sized unit for us and answer all our questions. Quick and easy!

Timothy was very helpful and answered all my questions and helped me with what I needed.

Excellent service!! Very expedited care and attention. Timothy was excellent!!

Good prices, clean storage. Close to home.

Clean new temperature controlled and secure

Easiest thing I ever did renting and storage facility, Tim is very pleasant and made it worth choosing this site.

Tim was great, the storage facility was clean and well maintained

Just stopped here on a whim and they had a unit for me. Great guy Tim that assisted us on completing this task. Thank you.

Very clean. Well maintained. Great staff. Easy to move our stuff right in!

Very clean. Tim was very helpful and answered all my questions setting up account was very simple too

Very good and helpful service by Tim

Timothy Lukachik was great and very helpful and had low rates!

Tim was very helpful.

Highly recommended, very easy to work with. Dan and Tim gave great service.

Very professional very informative very nice

Tim was so kind and helpful. Excellent place for storage!

Great experience with Dan. He was able to get me set up for a short term lease for an upcoming move with ease. He even stayed a bit late for me. Pristine facility. Thanks Dan!

Clean facilities greatly lit.

Tim was great....was quick and very informative

This is my first time ever getting a storage unit and Tim was absolutely fantastic. He was very knowledgeable and answered all of my questions. I would highly recommend this space. Very clean and organized as well.

Great experience with Tim! Highly recommend this location.

Tim was very friendly and helpful with my very sudden move in. The facility is extremely clean and well lit.

One of the best storage places I have been too very clean and easy access since all one floor. Im giving 4 stars tho because they make u buy a lock thru them that u can never use anywhere else besides their place which I dont like just an extra way to make money for them but other than that I love it. Alot of security cameras so no worry about stuff getting took.And just so u guys know idk if its leaking from the roof or ac unit but in my isle there was water on the ground maybe two units down from mine. And I almost slipped walking back to the back door because there was a really big puddle of water between units 1311 and 1258 under the exit sign and saw drips coming from looked like the duct work

Very clean storage unit. Manager is extremely helpful. Highly recommend.

Great service so far, and excellent customer service! Tim was very helpful and friendly on the phone.

Very satisfied with Tim at extra space storage in fox lake got exactly what I needed with a great price also

Great experience. Dan was very helpful and informative. We ended upupgrading the unit. Very clean and well lit. Will definitely refer others to use for their storage needs.

We were welcomed as soon as we walked to the door. Tim was very nice and showed us how to access the building as well as our storage unit. He was very thorough and friendly. I would definitely recommend Extra Space Storage.

Tim was awesome. Very helpful and kind.

Throughout the whole process the staff, Tim and Dan, were not only kind but extremely professional, clear and organized. The facility is incredibly clean and bright. I would be happy to recommend this facility!

Moving in a rush and they have a excellent clean secure climate controlled environment. Super friendly and you cannot beat first month free rent !!

Excellent service. Tim was fabulous. The facility is clean. Safety was my first concern. The building is totally secure. Love it!!

Tim was so accommodating and helpful. I definitely recommend using extra space storage and Tim for any storage needs.

Absolutely awesome service and affordable unit was ready in minutes. Complete recommendation

Job well done

Tim was super helpful! Clean facility and very convenient online booking!

Excellent, clean, friendly and accommodating staff.

Easy to sign up, clean facilities, Tim was very helpful.

Getting a second unit Timothy was super awesome and helpful

ABSOLUTELY love this storage space. Tim the manager is very helpful. Has always been available when I needed him . Close to home . Easy access and safe.

Clean and bright facility. Friendly and easy service. I highly recommend. Pleasure all around.

Great experience and customer service.

I had a very quick and easy process! Tim was very nice and from the time I signed up online, he communicated with me! Great Service!!!

Reserve the unit online and go in and done. Tim was extremely helpful. Getting a new unit was quick and easy. Great rates and first month FREE. Highly recommend

Good clean place we to store if moving n need to store boxes if furniture, would use again

The storage facility is super clean! Timothy has been very helpful with figuring our details for my storage unit.

Awesome place. Climate controlled. Easy to use ans access