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Verizon Authorized Retailer - RW
211 North St, Foxborough, MA 02035, United States
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Verizon Authorized Retailer - RW
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Jo
Review №1

Best Verizon around! I have been going here for many years and have been helped by both Ryan and Chrissy. They are both very knowledgeable and take the time to explain all your options for a new phone with your best interest in mind. They make the phone buying experience pain free and Id recommend to anyone to go to this location! Thank you!!

Ca
Review №2

Chrissy McKenna was so helpful, very efficient and super nice!. I would recommend her very highly.Thank you for your help,

Se
Review №3

Chrissy helped both myself and both of my parents upgrade our phones -- what can be a tedious process. She went above and beyond throughout the process -- Chrissy deserves a raise! Thank you Chrissy!

Br
Review №4

I had a great experience at R wireless. Ryan Kane, the store manager, went over and above to help me replace my phone and trouble shoot issues on my end. He answered all my questions, was friendly, personable, professional, and went the extra mile to help me with our account. Its the first time Ive got a new phone and left with our bill coming out a less! Thanks for the great service!

Jo
Review №5

Was having a difficult time figuring out my parents fios bill and the gentleman I spoke with on the phone was very helpful.

Br
Review №6

My parents had gone to the Verizon store in Foxboro to purchase new phones for themselves. They went to the store 4 days in a row to get everything straightened out with them. The store manager did not take the time needed to explain everything to my parents to explore their options with them. When he did explain certain things to them he came across as condescending and spoke so fast that my parents could not fully understand what he was saying to them. My parents went on a Saturday to discuss options, they didnt have the phones my parents wanted and he had to go to Connecticut to get the phones and told my parents to come back on Sunday and the phones would be there. My parents went Sunday to find out that the store manager was not working that day and were not able to get their phones. They went back on Monday to get their phones. They left the store and their phones were not fully functioning. My mother and I went back to the store on Tuesday and spent almost three ours working with another associate(Chrissy, who was polite professional and very helpful and resolved what issues there were with the phones so we could leave with everything set up which should have been done on Monday). I am giving one star for the interactions with the store manager. Kaitlyn and Chrissy were very helpful to my parents. The store manager was rude. I had called on Monday and spoke to the store manager to explain the issue and he said he would look into it and call back in 20 minutes, well he never called back. Poor customer service on Ryan(store managers) part. Needless to say my parents will not be returning to that store. My parents wasted a lot of time to get everything right and are very upset by this. The store manager was not willing to price match the phones to the cheaper one found elsewhere(even though my parents had the option to purchase the phones elsewhere). My parents left unhappy with the service from Ryan. I forgot to mention that he turned the air conditioner on in the winter time without taking into consideration everyone else in the store at the time.

fr
Review №7

Greatest service ever

Fa
Review №8

EXCELLENT service. Ty Lucas, Solution Specialist at the Foxboro location, was awesome! I went in very frustrated my phone was not working. He was so patient and understanding. He worked many hours trying to figure out a plan that worked for me and I am so appreciative. He was honest and communicative. I highly recommend you see him if you have any issues!! The other specialists were very helpful to the other customers as well! Thank you again!!

Mi
Review №9

I have nothing but great things to say about R-wireless -- specifically Ryan Kane who went above and beyond to find the best phone for me, get it into my hands quickly and set it up it up fast way. My toddler son broke my phone right just days after we welcomed a new baby and in a pandemic. I was panicked about not having a mode to communicate. Ryan gave incredible customer service and made what I expected to be a stressful experience easy at a time we really needed it. He gets the very best marks.

vo
Review №10

Best verizon store aroundTop notch service

Ma
Review №11

Ive been coming to this Verizon location close to my home for a few years now . Ive never had a bad experience, always very helpful and pleasant. Even if they are busy they give me a solid answer of when they can help me or where I can go if they cannot help me. I recently worked with Ty and he was very helpful, even when he was helping me a few people called the location and came in, he was able to help direct them while helping me. If you have to replace your screen, get a new phone, or need some accessories stop by to see Ty who can help with anything!

Na
Review №12

I have frequented this location so often literally the staff recognizes me. I wanted to specifically thank Jeff the store manager for his diligence, kindness and most importantly his patience. I have experienced firsthand and witnessed his work ethic with customers and his staff. I actually planned on cancelling my Verizon account until I visited this particular location. He encouraged me to give him and his staff the opportunity to resolve my issues with Verizon and I HAVE to reiterate he was the reason I decided not to cancel my phone services. Lastly he treats every customer and each one of his staff members with respect and integrity. He leads by example. That is unfortunately a rarity today.

Ma
Review №13

My son and I went to purchase a new phone . I have done this several times with my family over the years. Ty was helpful, knowledgeable and personable. He was gracious while he trained a co-worker . This will be our Verizon store for sure from now on !

ta
Review №14

Ty was incredible! I came in on the verge of tears and walked out laughing with a new phone, tablet and better plan! Very grateful for his help and humor!

Ke
Review №15

The customer service here was great! I came in to upgrade my phone and the process was quick and easy. Very friendly staff who helped me choose a new phone and set it up with ease. I definitely recommend coming to this Verizon location

Pa
Review №16

Had a great experience at this Verizon store. Replaced my lost phone in just minutes and was helped in recovering my account. I was helped setting up my new phone and showed how to use it. I would recommend this store to all my friends.

Al
Review №17

Terrific & competent customer service.

Li
Review №18

I was very impressed with sabrina Fisher! She was awesome! Great professional customer service skills! Along with amazing multitasking skills. She went above and beyond to help me today as well as other customers! She greeted everyone that walked in the store! While training her co-worker! She even walked me out to my car! To make sure my blue took was connected! Great job Sabrina! Wish I lived closer to that store!

Ed
Review №19

Chrissy was very professional and knowledgeable. She helped me with all that I needed. Excellent service.

As
Review №20

I wish any employer had more employees like Jeff Sampson. He is extremely helpful, responsive and smart to absorb my requirements and provide very thoughtful solutions. It was a pleasure to have him on the other side of the table.

Ba
Review №21

My favorite Verizon store by far! The store manager Sabrina made me feel super comfortable getting a new phone. All my data transferred quickly and easily.

Ju
Review №22

Jose was extremely patient in.helping me purchase a new phone .He is an expert and his suggestions made everything easy.

Wa
Review №23

My partner and I was attended by Charlie Costa. He was very helpful and attentive to our needs. He made accommodations based on our budget and we left satisfied with our plan and our new technologies. Kaitlyn was phenomenal by helping us choose certain accessories and applying them for us. Overall, the experience was great!!!!

o
Review №24

One of the best experiences I have ever had when purchasing a new phone. My 1st encounter was with Mike and he was extremely helpful when fixing a phone which had not been working for weeks. Because of how helpful Mike was I returned a couple of days later to make a purchase.Ibrahim assisted me upon my return and I did not make it easy for him. Because of the bad experiences I had in the past I had a million and 1 questions. Ibrahim remained patient and answered each one of my questions. He consulted with a coworker to ensue I got the right answers. He explained thing to me until I understood them and ensured we were on the same page. I truly appreciate the customer service provided by both Mike and Ibrahim.

St
Review №25

I walked in with my old phone and I walked out with a brand new upgrade. Service was excellent and I was able to transfer all my apps without any issues. Highly recommended!

Mi
Review №26

Simply fabulous experience! Great customer service skills. Knowledgeable. Honest. Friendly. Will absolutely be back!

S.
Review №27

Ty was very helpful and knowledgeable I was very relieved to have his help.

vi
Review №28

Ty was outstanding! Remembered us from previous visits. Knows the products. Good person to person skills.

Da
Review №29

Fantastic service, knowledgeable staff and a very welcoming environment. Bill and Charlie did everything they could to make sure my cell phone issue got resolved and hooked me up with a better deal on my Fios as well! I recommend this store to anyone that needs any Verizon services.

Me
Review №30

Ty is fantastic and so helpful. The best customer service!!!

Ch
Review №31

Awesome experience! Andy was really helpful and easy to work with. He made the phone buying experience a breeze!

Em
Review №32

Miss lexie is so helpful when we come into the store. She is very pleasant and very knowledgeable. She knows her .BusinessAwesome young lady.

Ri
Review №33

Im in my sixties and its been a while since I saw service like this. Very helpful and friendly environment. Bill, the store manager, took the time to sit down and talk to determine the best deal for me on a new phone purchase. He then did a fair amount of troubleshooting on my partially functioning old phone in order to transfer files. Felt like the old days. Thanks Bill.

Ja
Review №34

Excellent service. He did absolutely everything for me while waited. Good to go b ack to Verizon.

Ma
Review №35

Hands down the best experience at a Verizon store. Nate was great to work with; very professional, personable, and extremely patient w/ my crazy family and their thousands of pictures. Ibrahim was also extremely helpful and very friendly. Will definitely be a return customer. Thanks guys!!

Sa
Review №36

Ty is the best!!! He’s very knowledgeable and personable. Great tech experience

Ki
Review №37

Had a great experience with Ty and the staff . Ty was very knowledgeable and set me and my son up with new devices. I will definitely be back

Ma
Review №38

Outstanding customer service. Charlie went above and beyond gave us all the options and answered all my questions. He was very patient a d knowledgeable. It was a great experience.

Ke
Review №39

Superior service, no wait. Ty is awesome. I highly recommend this Verizon and this staff.

Me
Review №40

I went in to the Foxboro Verizon this evening to purchase a phone and the service was great. I was able to get the exact phone I needed very quickly.I was helped by the store manager Billy and he was very efficient and knowledgeable in the product. I would definitely recommend this location to anyone!

Ka
Review №41

Fantastic experience! Bill was fantastic very informative and could answer any question I had about my new phone! I recommend anyone in the area who has Verizon to go to 211 North St Foxboro because you won’t regret it! Thanks again Bill!

Ha
Review №42

Kyle and Sabrina are both awesome employees and they have professional and friendly demeanors. I came in inquiring about upgrading my phone. Kyle recommended the new google pixel 3 phone, and he and Sabrina were great about breaking down the overall cost of getting that with a promotional tablet added to my account. I will definitely go here in the future and recommend this store to anyone who wants to upgrade phones, switch to verizon or has general inquiries. Thank you both so much for your top notch service!

Ed
Review №43

Phenomenal Store! They were very thorough and patient with my order, they answered all my questions professionally and I left the store feeling great with my new phone!!!Thank you so much guys!

Ro
Review №44

Zach L was a great sales rep. Got me into an iPhone 11 same day. Great service 👍👍

Am
Review №45

Ty was very knowledgeable and very patient explaining everything to me. Will definitely come back and refer to others!

Kr
Review №46

Sabrina was very helpful with transferring my niece’s phone number over from another carrier and setting us up with the new, correct plan.

Le
Review №47

I upgraded both my phone and my tablet today with sac at the Foxborough Verizon store and it was painless didnt take that much time hes extremely intelligent and happy enough to help me do a bundle package and save money and get unlimited data so I highly recommend all of the above.

Re
Review №48

I recommend coming here. Ty helped me with everything I needed help with and was very knowledgeable!!

To
Review №49

I had the best experience here doing a phone swap. Bill gave me excellent service!! I will definitely be coming back here for future wireless needs.

dm
Review №50

By far the best experience I ever had getting a new phone at Verizon thanks to Sabrina.

Sa
Review №51

Nathan was very patient and knowledgeable. Upgrading two iPhones was stress free and the process did not take long. All existing emails, contacts, photos and apps were transferred to our new phones immediately. Highly recommended!

bl
Review №52

I did not write a review. Odd that Im being thanked for one. Service was good though. Would give more stars but I hate writing reviews.

Tr
Review №53

Went to this store instead of Mansfield to upgrade my phone. Very glad I did. Staff was very knowledgeable, polite and helpful. Took care of everything for me, free of charge. Seamless process. Will never go to the Mansfield store again.

MI
Review №54

The best service with the most polite people! Lexie and Zack were great!! Exactly what I wanted done!

ha
Review №55

I went to get an upgrade on my phone, I was lucky to have Bill Adamo as the Verizon worker who helped us today. He was very knowledgeable about everything, very very kind when it came to anything we asked and he was also very honest about everything we were signing and letting us know exactly what we were doing.

Sh
Review №56

Fantastic service and staff! Ibrahim greeted me the minute I walked in the store and was extremely knowledgeable and helpful. He treated me very nicely and was unbelievably patient, answering all my questions with humor and kindness. I highly recommend this store as your go to store!Thank you, Ibrahim!

Ro
Review №57

Most pleasant experience I have ever had at a Verizon store thanks to Sabrina the store manager :)

Ar
Review №58

Farah helped me out today when my phone would not connect to my Bluetooth. He was very patient and assured me that it would be fixed and ended up reconnecting it. Farah was knowledgeable and friendly. The customer service at this store is so great that I will definitely be coming back.

Sh
Review №59

Came into the store to return food equipment, Billy and Jeff were able to get me a lower price as well as set me up with a home phone, tablet and switched my cell phone from tmobile to Verizon. Everyone come in here and ask for Billy or Jeff! Amazing customer service every time!

Al
Review №60

This place is awesome! Liz helped me through breaking a contract with another provider and into Verizon smoothly and quickly. Super sweet and so, so helpful and accommodating! Wont go to any other Verizon store. You rule Liz!

Ke
Review №61

Sabrina was absolutely amazing! This girl knows her stuff. No surprise that shes the store manager!

Li
Review №62

Lexie was a huge help! Ill go see her anytime I need anything! So polite and helpful

Ti
Review №63

Great service went in there last night and Jamieson was fantastic. Very approachable and very attentive to what I had to say thanks again guys!

Ke
Review №64

Great service, thanks Charlie, upgraded a partially broken Samsung phone. Super helpful and patient staff. I will gladly be a repeat customer, esp. when my wife needs to upgrade her mobile. CHEERS.

Sa
Review №65

Great service easy to understand berry helpful and good price

Ro
Review №66

IBraham was our sales representative today. Provides excellent assistant. He is very patient and very helpful. My fiance and I had so many questions and he took the time to answer all our questions. Thank you very much.

Aj
Review №67

I have been to a lot of different Verizon stores and this is the best one yet hands down! They dont try and sell you something you dont need just to make a sale. They explain everything and make it so simple. I delt with Nate but I noticed everyone else here is friendly and helpful!

K
Review №68

Bill was amazing! He spent well over an hour answering our questions, getting our new phones set up, putting on liquid glass, showing us the differences between the new phones and old ones, and showing us how Bixby works. We drove from Acushnet (a 40 min drive) because this Verizon location has unbelievable positive write ups and every word is true...Bill (and Im sure every one else here) is knowledgeable, helpful, patient and efficient! Highly recommend!

Th
Review №69

Excellent customer service! Kayla got us our new phones and iPad with no issues! Highly recommend this store for your Verizon needs:

Be
Review №70

I purchased a new phone plan and Ty was very helpful.

An
Review №71

Fantastic service from Charlie! He is a god send he was able to fix my Bluetooth problems as well as set me up with a great device to keep my family safe!

Li
Review №72

Nathan was a huge help to me and my son. Stayed late to help us understand everything and kept my teen engaged! Even before writing this review I have recommended by word or mouth.

st
Review №73

Very good experience, got me a very good price on a good phone & was very honest.

Sa
Review №74

I had Excellent customer service from Lexie Brodeur. Thank you again for all your help.

Di
Review №75

Had a good experience. Very helpful with helping me be able to get my phone.

Be
Review №76

Hello I met Pedro Oliveira at the Verizon office in Foxboro and he is such a gentlemen my first impression of him and had proven it all the way with his help to me for changing my cell phone to a new one, He was great and excellent in helping me, His patience was great and wonderful.He is a good asset to the company and would recommend him to any customerThank you again

El
Review №77

Ty was so helpful and patient, made for a very pleasant experience! Thank you!

Ra
Review №78

Sabrina the store manager was so patient and absolutely amazing!!!

La
Review №79

Bought new phones this weekend. Jeff and Billy were amazing and spent a lot of time with us to make sure everything was set up correctly. They were professional and patient.

la
Review №80

Great new location. Very welcoming and helpful. Ask for Nate!!!!! We were able to get new phones and then save money on both our cell and FiOS accounts.

Fr
Review №81

It wasnt busy at all this late.morning. I returned my inlaws set top boxes, and, asked to see Samsung 10e, for comparison purposes to my 7 Active. The clerk pointed to an iPhone xe display and said it was about that size, the 10e was in back.

Da
Review №82

Ibrahim was the best! Super helpful and quick service. I found my new favorite sales associate!

Pe
Review №83

Lexie was wonderful helped explaine our bill.

Jo
Review №84

On August 30, my sister and I visited the Verizon store on North Street in Foxboro. MA, and we were served by Mo Ghazi. We were so very impressed by his professionalism, his knowledge and his patience in dealing with a very complicated issue. We cannot commend him highly enough - he is a true asset to the company. Thank you, Mo, for your kindness! Joan and Virginia

Mi
Review №85

Had a great experience, Frederick was a great sales attendant. 5/5 would recommend.Update- I had to go back a week later for a defect on my phone and the sales attendtent Mike took great care of me and handled my problem in no time. I used to always go to Mansfield but from now on I will always use this location.

Ri
Review №86

Very helpful and saved me a ton of money! Keep up the good work guys!

Al
Review №87

The staff were amazingly patient and helpful to me and my husband. They answered all our questions and explained all our options . We will definitely come back when weve made our choices.

Ke
Review №88

Nothing but the best. Ibrahim in your foxboro MA store was perfect. Even suggested a song for me to listen to on my way home. Thank you!

Gi
Review №89

Billy was fantastic!! He helped me so much one day when I was stressed out with my new phone that I did not purchase there. He helped me with the problems in no time at all. I am from Florida but I did tell my family here in the area that he is awesome and to go see him if they need anything.

Li
Review №90

Bill was super helpful and a pleasure to do business with. Very happy with the service at Verizon wireless Foxboro!

EL
Review №91

Ibrahim was very knowledgeable and friendly. Was a pleasure to do business with. I would come back to this store again to do business because of Ibrahim great customer service !

Ed
Review №92

Nathan Trainor, store manager, assisted us and was everything we could have hoped for: friendly, knowledgeable, and focused on giving us the best possible service. We were both giddy leaving the store having been surprised by the effort and time he devoted to us. And he showed us how to save money on our wireless phone plan. What a sharp contrast to our recent experience at the Verizon store across from the Emerald Square Mall in North Attleboro.

Sc
Review №93

Great staff, very helpful and friendly! Would definitely go back!

Al
Review №94

Long story short, the District Manager at this store saved a Verizon customer.I have been a Comcast customer for many years, I decided to switch and was told that I could use my own router. As it turns out, with the new equipment, I couldnt use my router and the District Manager made it right. Im not sure he realized it at the time, but I was fed up enough with sales / support that if he wasnt helpful, I was switching back to Comcast. I couldnt recommend them enough.

Me
Review №95

I had an incredible experience with Rami Awadallah. He was very informative and didnt push any decision on me. He even waited as I had to call my husband to discuss the prices. We will be asking for him from now on with any problem with our phones.

Li
Review №96

Best customer service! Untangled a big mess and now we are all working perfectly! Need phone service go see Nate, Mike and Brian! Highly recommend!!

ST
Review №97

Horrible service. Waited 3 hours never fixed my problem

Jo
Review №98

Verizon customers hear me roar!! 3/18/2019 Had a Great experience @ Verizon Foxboro. Management & staff Knowledgeable, Kind And Concerned for their customers- Thankx J.D. Foxboro

Jo
Review №99

I was just in this store and it was great. The store is new and handles FIOS and Wireless services, which is great. Nathan, the General manager, was very helpful. We had no wait which was a first!!I recommend this store to others highly!

ch
Review №100

The Verizon Foxboro store the entire team and Pedro Oliveira were extremely knowledgeable and went above and beyond !

Information
17 Photos
100 Comments
4.8 Rating
  • Address:211 North St, Foxborough, MA 02035, United States
  • Site:http://r-wireless.com/?y_source=1_NjE5MDA2Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 774-215-6127
Categories
  • Cell phone store
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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