Came here a while ago to fix a flat tire on my bike. When I dropped off my bike I asked him how long it’ll take and he said “I’m not God I can’t predict the future”. Weird answer for a reasonable question. But whatever… I was not in a hurry so I left my bike and went home. I got a call two hours later saying that the bike was fixed. I went to pick up my bike. I rode my bike maybe 0.1 miles and the tire was flat again. Whatever… it happens. I thought nothing of it and I took my bike back to him the following day to fix the flat tire. He fixed my tire, called me when it was ready and I picked it up. But the same thing happened. I rode my bike maybe 0.1 miles and the tire was flat again. Maybe it was a freak accident or maybe I rode my bike on something sharp twice in a row or maybe he over inflated my tire - I don’t know. But after my limited unpleasant interaction with him and having already previously read some negative reviews and his response to the negative reviews it was clear to me that he does not respond well to being critiqued. To him, whenever there is a problem/dispute, it is always the customers fault - the customer is always wrong. I didn’t feel like spending another $20 at his store so I took my bike to Landry‘s in Natick to get it fixed no issues with the tire since then. I expect there will be some sort of snarky response from the owner to this review telling me how this was all my fault, but it doesn’t matter. Just because you have a lot of satisfied customers, it doesn’t invalidate the negative experiences of your unsatisfied customers. Good luck.

I had an excellent experience here! I broke my shift cabling on the way to work. I stopped by after work (~4:45pm). The owner put my bike on the stand, recabled, and had me on my way before close (6pm)! Professional and very affordable!

Cisco’s knowledge of bikes, and his resourcefulness put me back in the saddle. My road bike frame cracked, the wait for a warranty replacement new frame during the pandemic is over a year. Cisco rebuilt a frame I had found in storage, with some Campagnolo parts I had, and he was able to source the other parts, or had them in hand. I’m back out on the road, enjoying my “new to me” bike. Thank you Cisco!

Owner is extremely rude. Was charged $33 more than the estimate. Was told it is just an estimate and he is 3 times cheaper than Landrys. I think not and Landrys would do a better job. Maybe they should call The customer to say it is going to cost more instead of the surprise when we pick up the bike? Got call that bike was ready on Monday, a holiday so was unable to pick up. They are closed Tuesday. Got rude call Wednesday that he would charge $15 a day if not picked up by Friday. I have classes Mon thru Friday 9am till 6pm so tough to pick up during those hours. Got someone to pick up for me and he was rude to them as well. Should not treat customers like that. Will NEVER go there or recommend anyone go there ever again!!!

Had my entry level Giant 29er MTB tuned! I highly recommend there services based in my experience.Turn around was fast as well!

Cisco, the owner of the bike shop is an awesome dude. Great vintage bicycle collection, and awesome service!

The first time I called a little over a year ago, I had a great experience. I was looking for some 26er mtb tires and the owner was very helpful in telling me what he had. I called a few days ago thinking i would have a similar experience. However, the attitude of the individual on the phone was somewhat poor. When I asked a question about bottom brackets, he tried to tell me that I could run a bottom bracket that I very clearly could not run with my crankset. When I tried to clarify, he continued to talk over me while I tried to explain exactly what I was looking for. Its a nice shop, just a bad experience the second time around which is the reason for the 3 stars. Everyone else on here seems to have had a good experience though, so it seems that many people have good luck here. .

This is the place if you want a unique bike with style and longevity.

As others have pointed out. Go to Landrys or any other bicycle shop in the MetroWest. Any other! This place should be avoided like the plague due to the rude, belittling, and patronizing owner. Also extremely limited selection, unless youre looking for a used bike thats 30 years old for $500. Umm what?

Brought my bike in as I had a broken chain. Not only did Cisco fix on the spot, he spent time showing me how it was done, and how to properly maintain, clean and grease the chain. I bought the bike from him new 4 months ago, and will likely buy my next bike in a few years from him again.

Every one in my family has a bike from this place. The owner is very knowledgeable about bike and very professional.This is the best value you can get for your money at this shop.

Ive had nothing but great experiences at N+1! Cisco overhauled my 1969 English bicycle I bought at an antique shop, and its a beauty! Great fast customer service, even gave me tips on shifting this unusual bike.

Cisco is very honest and hardworking! If you want your bike in the hands of an expert, hes your guy. Many of my patients have had great experiences here, and I myself have been seeing Cisco for mountain bike related services. Cisco has such a passion for this industry and you can tell this from the way he talks about his business and cycling as a sport. We refer everyone here because of my great experiences at his shop, and because he is a warm and pragmatic business owner!

A bike shop that can revive the dead....bikes that is. Cisco is THE guy to bring life back to old bikes or quick tune up jobs. Hes got enough parts on hand that wheel replacements are a matter of Do you want this one? Anything you need done, it can be done here.

This place is the bomb. Cisco was extremely patient with my numerous questions on the phone and in person, and fitted me out with a great, barely used bike at a good price that is perfect for my needs. I would definitely recommend!

Once again Cisco provided fast,friendly expert service. He breathes new life into my Surly Pacer each time I come in! I love talking bikes with him, hes never condescending and teaches me something new each time I visit. His prices are very reasonable, I wont go anywhere else...🚵‍♀️🚴‍♀️🤩

Horrible experience. Over priced and rude

Stop by because my bike was destroyed in Boston, Cysco got my bike and put it functional in a matter of minutes, truely a doctor in repairs, very sharp and precision also great bike selection. Truely recommend.

10-30-2020 brought my bike for a repair and the repair guy told me that the frame was broken without looking at the bike. I told him where do you see the frame broken. then he took a close look at the bike and told me that it wasn’t the frame and that it was the gear compartment. I told him from the beginning. then he said he wouldn’t put hands on it. very unprofessional and he was very rude. I said OK I’ll have to try to figure it out. as I was leaving I said oh and the frame is broken. Then he unleashed a bunch of F**** bombs on me! very unprofessional as being a business owner he should’ve kept his composure. sticking to Landry‘s! route 9 Natick ma.

Cisco is eager to help out, has a lifetime passion for bicycles from what I can tell. Part of the reason why it can be frustrating for an amateur, novice.

Personalized experience of buying our first Bianchi C-Sport hybrid bikes! Cisco (the owner) is a pleasure to work with!

Everything was fine and I purchased a used bike, no problem. It was an odd experience, probably largely pandemic related, but also not entirely for that reason. Again, everything was fine and I definitely appreciated the extra caution taken.

Cisco is an expert bike person. I was looking for a second hybrid as I ride a lot of miles. Found his ad online...made a call or two and drove down from Peabody. Was well worth the trip. Rock solid Trek 750...in great shape. Highly recommend.

Personally, I wish that the staff was more friendly to novice riders.

Ive gone to N+1 two times this summer for emergency repairs. Theyve done both repairs on the spot - I was out the door in like 20 minutes. Other local bike shops arent even answering their phones right now let alone providing such a high level of service.

Best local bike shop ever.

Even though Ive been riding on the road for 25 years, when I walk into a bike shop I usually feel intimidated. And over the years the staff at the bike shops have done little to make me feel any differently. Not so at N+1. A friend recommended this shop because they specialize in Bianchi. Cisco was very welcoming and helpful. And very responsive.With 2-3 week turnarounds at every other shop, Cisco replaced my broker derailleur the same day. I cant imagine hed promise same-day turnaround all the time but this was a great first impression.He also broke my will and got me to buy the new bike Ive wanted for many years. I got the perfect bike. And, as always, there are some tweaks to be made and he stood by the sale until it was just as I needed it.His passion for the sport is contagious but not condescending.Treat him fairly and hell treat you fairly. Dont show up with the part you bought from Amazon. Theres nothing better than supporting a local business, just as he does with his neighboring businesses.Ive been trying for years to build a relationship with a local bike shop. I think Ive found the place!

Cisco is passionate about all things bikes. He built out my Smithy Frameworks steel frame creating a pure joy to ride. He meticulously goes over every inch of my bike when I bring it to the shop and makes sound recommendations and repairs. Cisco is the bike whisperer.

Stay away from this place.Owner is really rude and short tempered. He have no people skill at all. Looking at the positive reviews i took my bike for repair at this place. It was the biggest rip off i faced. I showed my bike during my initial appointment and owner told me a price which was high enough but he said he does good work. At the time of pick up up he added another 35$ to the repair and when i asked him why he became angry and threw tantrums.I paid the price of a new bike for a broken gear repair.I will never recommend this place to anyone. Such a rip off.

I went in to replace my left crank and he found me a replacement and fixed it within 5 minutes. A very nice man who loves what he does! 5 STARS!!!

During the Covid days, very few businesses have a person answering the phone. Great to talk to a person after a few rings!!!I had a problem with my kids bike. I took it for the diagnostic appointment. He fixed the bike in less than 5 minutes. I have fixed my other bikes with great results.I have been a customer from the days of cisco cycles(previous name).I highly recommend this place.

Had two bikes tuned up here - initial experience was good. Bikes were ready in a timely manner and owner was friendly enough. One of the bikes needed front and back tire repairs (new tubes). First ride was a light spin in our driveway upon which the back tire and tube immediately came off the rim. Called thinking that the owner would be happy to have us back in to take a look (obviously this is not normal)....not so fast! His main objective was to make sure I knew it was my fault for not pumping the tires (that he himself filled just a few weeks prior when we picked the bikes up) and that he would be charging me to fix (FWIW, at no point did I mention that I expected him to do it for free). In the process he was rude, pompous and condescending. Way too many other options in the area to deal with that kind of treatment! AVOID!!

Owner is extremely rude. Sale oriented person, doesn’t care much about customer service and is always late.

Great prices and excellent customer service, on repeated visits. I have referred friends here and they have been satisfied as well. Brought my Specialized road bike today with a loose chain which also needed a tune up and tire change. Evaluated and priced less than $50.Very excited that it will be done tomorrow!

Brought my bike in because of a flat tire, I rode it out 10 minutes later! Great guy, has a lot of experience with bikes that hes very willing to share! Reasonably priced, fast service, I will be coming back and recommending to friends! He also has a good selection of new and used bikes for kids and adults!

What a great bike shop. Just took my newly tuned up for a spin, just like new. Cisco and Wendy are so helpful, your just not another number like the place on Route 9. Dont bother going anyplace else, they are the best! Ill buy new from them in the Spring. Give them a try, you will never go any place else.

I first visited this shop when I started cycling in July 2014 and havent been anywhere else since. Cisco has a passion for cycling and for customer service. He is patient enough to explain the basics to a complete novice such as myself and repeatedly goes above-and-beyond to make sure I get the most out of cycling. His guidance and recommendations allowed me to train for a 100-miler and now I regularly participate in triathlons.

Super fast service

The sales guy was stupid and very rude with me. I don’t recommend it for anyone

I Love this business! Brought my 97 Raleigh in for a tune up and new tires. Cisco didn’t up sell me on additional equipment. He treated my bike with respect. AND FINISHED THE WORK IN LESS THAN AN HOUR AND A HALF! More importantly, he wouldn’t give me the bike back until he road tested it first. This is a local business in Framingham. I’ll be back!

Great services reasonable prices.

I call this place and the owner was very rude Im done with this place what is wrong with people today.

If this had ten stars it would be great . I had a very unpleasantExperience and would never go back to a shop in sudbury. Took back 4 times never fixed correctly. I love this place I will tell my friends and thank you for a job very well doneHe is on it and loves it. Christopher says thank you as well

Great place! Owner is very friendly, honest and a talented mecanic. I recommend this shop for bike gear and repairs!

Highly recommend any bike repair or service here with Cisco.. Very knowledgeable and dedicated.. Thought I would be leaving my bike for repairs, Cisco did everything while I waited....Ive had work done here before, very satisfied.

Hi i am dissabled,ride an adult trike and have been a customer of n+1 since cysco opened. Today i left my drs.office with a flat on ky bike,since i cannot walk i rode to the shop on the flat not realizing he was closed today. I phoned the store and left a messege that i was stranded apt his shop. Instead of telling me to come back wednesday cysco left whatever he was doing and came to the shop on his day off too help me out. Not many people i know in this day would have cared enough but cysco made a point of opening up just to fix my flat. If i could i would give him 10 stars but 5 is the max. Thank you again cysco. A customer for life

Cisco is very friendly and knowledgeable. I brought my brompton to N+1 and am very happy with the service. It is also very interesting to see the antique bicycles hanging in the shop. I highly recommend this bicycle shop!

Ive brought bikes here a few times and repairs were always done quickly and for a reasonable price. I totally trust my pro level Dura-Ace bike to his expertise.

Ive been having Cisco work on my bikes since the shop opened. Ive tried other Boston-area bike shops, and Cisco is the most responsive, helpful and expert mechanic in the area. He can geek out on the latest trends or give you a seminar on 1930s bike technology (with examples). Hes got the eye of an artist and the hands of an engineer, always balancing your needs with your budget. He knows his customers, is always interested in whats happening with them, and gives the kind of service that you can only find at a local establishment. Shop local, shop vintage or bleeding edge, shop experience, shop N+1 cyclery. Give Cisco a chance to build your dream bike or just tune up your current favorite!

The owner is extremely nice and helpful, I recommend this place!

I cannot thank Cisco and Tara enough for their patience, experience and knowledge about cycling.We came in today. Very nervous about finding the right bikes. Definitely novice riders. Came out with 2 great bikes, very excited to ride. And grateful for the oersonal attention to detail as well as quality of service and product.Thanks Cisco and Tara.

Went there twice for the same service and the owner was super rude. The first time I thought he was in a bad mood, the second time I realized hes always in a bad mood, guess there wont be a third time. Go to Landrys on Rt. 9 in Natick, they treat you nicely atleast!

Cisco has always done an incredible and affordable job. Great place to tune, build and repare your bike!

I walked through the door at 11:30 am on Monday 11/27/2017 and Cisco immediately dropped what he was doing and proceeded to build my e-bike during the next two hours. He wouldnt allow me to pay nor leave until after I took a test drive to confirm that everything was working perfectly. As the owner of a small business, I can verify that I have rarely been treated as professionally as Cisco took care of me. Cisco took the time to reverse the brake cables from left to right as the bike was shipped from Great Britain. I will absolutely be back to see Cisco with all of my future bicycling needs. A+ service!

Francisco fixed my bike right away. Since he was a team mechanic he knows the tricks to get you back on your bike and riding without having to spend money on and wait for parts.

Love this store! Cisco is always super helpful and service is great!

Best bike mechanic around!

Great service and information

They fixed my broken bike gear. nominal price for labor and parts.

I love N + 1! Cisco is fantastic!

Great work, reasonable price

This is the worst place to fix and buy bikes !

AVOID!Owner is very rude. It is very thin line in whatever you deal with him.Multiple occasions had very bad experience.

Nice place.

Excellent service

I have been going to Cisco for all my bike needs for a while now! As a triathlete, even a slow one, my bike need constant attention for my own safety and I know I can trust Cisco, cant beat the feeling on being safe on your bike! Fair warning: if you want a place that will tell you what you want to hear about your bike, dont come here, lying is not Cisco thing for sure!Let us know if this business earned your trust.

Excellent place the best on bicycles