Dont even recognize it. I havent been in one in over 10 years and was pleasantly surprised by the store. Totally different shopping experience.

It was a great visit... they have alot of nice things, food, house hold, great prices, friendly people... recommend...

Ok store. The ladies went to get baby stuff. Not much of that there.

So impressed by this new store. I hope they keep it this clean and organized, so nice!

I love this place. So much fun to shop there.

A few of the cashiers I have met here are super nice and I loved chatting with them! I also love the quality of the stiff Ive bought here! A few outdoor chair and electric outdoor lights! I did pay a high price for them but the quality is worth it! Bathrooms very clean and the variety of stuff here is awesome too!!!

I hadnt been in a Big Lots in a long time. They seem to have something for everyone. Not sure I care for how the check out is set up. Its not to wheel chair friendly.

Its just not the same like it used to be...they have very little halloween stuff used to be they would have a whole variety of things and not just seasonal i mean in general...not really happy with this store..other stores yea they are cool this one nope

Friendly workers who will do everything in their ability to help you. The furniture is particularly nice and reasonably priced. Theres also season stuff that makes the store seem new every month. Also they have all of the stuff that you usually need. And coupons!

New store, clean, staff was helpful with purchase of new mattress. Signed up for their rewards card and received 15 percent off my purchase. Positive experience all around. Thanks.

What a nice store! The inventory had definitely increased since the last time I was there. The young man who checked us out was super!!!! We will be back!

Big lots has really changed. Since being bought out by the furniture company, Broyhill. No more the cheap buy outs from other stores. If you want a good price on furniture check it out. You maybe surprised. Lazy boy and Broyhill. If you want cheap store buy outs go to Ollies.

Very nice store with a wide variety of items. Friendly staff too. Wiil definitely shop here again.

Some items are good deals some are just fair and others are not good deals it just depends on what they have.

Very friendly and helpful team members

It is a very nice place. Enjoy shopping there. Has some nice furniture.

Dont like the new store, so impersonal and not a comfortable place to shop. Dont go there anymore

Always like Big lots, they have a little of everything too.

I really got some bargains plus outside decor. There were alot of beautiful pieces for outside.

No way to santize shopping cart on arrival. I had to purchase my own sanitizing wipes to wipe cart down. When we checked out I explained to cashier what happened she didnt say anything. Ive been going to Big Lot for years she couldnt put my phone number in correct then said I didnt have a award card.I like like the old store better

Nice variety. Helpful people!

Got what we needed! Held one item for us!

Good price and selection

Always good place to shop

New store,lots of cool stuff!

Super friendly staff and super helpful in finding what we were looking for.

Big lots in Sheepardsville sold me a couch that was to be delivered to the store the following week. A month later and still no couch. I called and they admitted they screwed up. I got my money back and got my couch in Frankfort at big lots. It was a big head ache. Took hours of my time to fix the screw up.

Customer service is a joke. NEVER AGAIN!!!!!

Tell you they will get stuff in and don’t, poor system don’t even know what’s coming in on shipments

Didnt have very much in stock. But they tried

The store was very clean very well-stocked and the girl that waited on us was very nice and pleasant

The only good thing I can say is that the store is clean. They are more expensive than Walmart, Kroger, and pretty much every store in Frankfort. They think because they have a better building they can jack up prices outrageously.

I use to love Big lots but since they moved it doesnt seem to have as much maybe its just a bigger building or maybe the pandemic but they dont seem to have as much as old place did. Also some of the employees seem nasty and have additudes not sure the reason at first I didnt think much about it cause everyone has a bad day now and then but not everyday. I pray that store gets better and staff get better.

Nice new building but I wish they had more furniture

Love the new store, they now have more name brand stuff...love it!

Customer Service was great! Found a street fighter arcade game for a deal!

Good visit.. lots of reasonable prices and the wife signed up to big lot rewards...

Everything is really scattered. A mess not clean. Workers dont say hi and you cant find to save your life.

Great friendly service and are very clean

Nice selection.

Beautiful new store in Frankfort but I have gone twice to purchase a kitchen cart. First time I went I was told it was out of stock. Possible to get some on the truck on Monday. After I got home I checked to see if item was at another store but saw Frankfort store was showing 2 in stock. Went back tonight for same item as it still shows 2 in stock. They guy wouldnt go look for it just told me out of stock.minutes before they came

Great bargains here

Always willing to check the back for items ...

Staff are very helpful and great meeting COVID needs.

Great service ! Very helpful

Every tool you will ever need for a reasonable price! I love this place.

Great selection of goods and friendly people.

Dont get me wrong, I love Big Lots and this location too; however, yesterdays service was appalling! The cash checkout employee was cursing, slamming things on the counter, yelling and carrying on. Totally unprofessional.

Dom was awesome help in furniture

This big lots is a lot better than the old one! More to choose from and more organized!

Nice place to find some certain things

Good service. Nice and polite.

Had inventory, good service

Very helpful furniture section

Always loved this store

Love the prices and quality of all the furniture

I have been to the Frankfort location rready to buy a recliner, entertainment stand and other items. I was told they were not in stock and uncertain when any merchandise would be in. This was the third time and The shelves are still bare, and have been since they moved in.If you are paying for a brand new building, I believe you should have the shelves stocked so you can pay for it!Employees just didnt seem to care whether you make a purchase or not....No apologies or information as to when items will be available!I agree with another post...Why drag the same stone-faced, uncaring employees to a new location if you are not going to retrain them in customer care or give them the tools needed to keep a customer coming back!It will be a long time before I go back.......

Great upgrade to the new store and wider variety of items to purchase

Clean store easy to find items

Love this location. Always clean and stocked.

Store very clean. Decent prices.

Good deals

First of all some Yelper lied. This store is open and really a beautiful new store.The employees are always friendly and very helpful. Can say nothing bad about this store!

Good service

New store, much larger, convenient location, very well stocked

Low inventory level on most of their merchandise when I visited in may 2020. Otherwise is a very nice store

Was told by staff that if I wanted 2 recliners that I had to buy them first and then MIGHT get them within 2 months. I think its illegal to take money for items that may never be recieved.

Awesome new location, they are still working on getting everything stocked but love the new store.

Love the store has almost anything you need.

Helpful friendly people.

Bigger store and selection in their new location

Hey its Big Lots so, if you find it its great if you dont no big loss but you might as well try

Its got just about everything for good prices

Ms. Cookseynin furniture was very helpful

Not to bad a selection

It was okay

Seems cleans

Great deals friendly staff

There was only one employee in the entire store. Prices are only listed on just a few products on the shelf

Really clean and had everything I needed.

Staff, very professional and friendly. This store is head and shoulders above what it used to be.

Love the new store layout!!

Loved furniture set up, lil hard to find stuff though and check out is too congested.

Very clean and organized, some items without price label on shelf.

It was terrible. We all waited in line for 40 minutes. Only 3 registers were open.😵 Why did you stop selling the 24 pack Crystal Geyser spring water?

Coupons are such a joke. Nope you cant use these for a couple more days.

It is understandable why they are so limited in products during the pandemic but it is really sparce.

Love the new updates and the new location.

Very clean and a good selection

Great place to shop

Friendly staff AND found what I needed for less!

Ok

Couldnt find anything I went for

It ok pretty big could be a lot cheaper on some of the items

RUDE MANAGEMENT. Why open a new building and keep the same lackluster customer service? They refused me entry because I walked up with another customer, despite our IDs having different addresses. I will never shop with these people again.

Great selection.

I bought a bed frame from here and it did not have all the pieces, I had to go get more pieces 2 different times and the cashiers were not very friendly.

So much to choose from

Great deals and friendly people

Great