Tyler just left and my heat pump is back up and running! Thanks for getting me on the board today after my AC went out last night during the storm - very much appreciated. Tyler was polite, engaging and he explained things in a way that I could understand. He is a great ambassador for your company, as all of your technicians have been when they come to our home. You obviously train your techs not only on the technical expertise they need to do the work but you also have invested in teaching/modeling excellent customer relationship skills. Kudos to you and your folks! Thanks again.

Hired in Dec 2016 for simple job of adding returns to our bedrooms to relieve some stuffiness and balance our heating system a bit better. Were very unhappy at the time as they tracked mud all over our house and did not clean up. Also kicked a hole in one of our walls without even mentioning it.Started sleeping with our bedroom door closed lately and noticed it was still very uncomfortable in our bedroom. Looked and the return damper was closed. It wouldnt open. Removed the cover from the wall and saw it wouldnt open because there was a joist right behind it (they must have discovered this when opening the wall and just ran with it). Looked closer and they didnt even run ducts to this return, it just opens to our basement below (same was done with an adjoining bedroom).I get that letting air flow out of the room helps somewhat, but we requested returns. And even so, the lazy hole in the wall doesnt help much if you cant open the damper.So what did we pay $500 for? Someone to come make a mess of our house requiring a few hours of cleaning, the need to patch drywall, a hole cut into our wall and some $10 return covers.I want them to fix their mistakes, but also never want to see them in my house again and am worried about what further damage and mistake could result.

We first had an experience with Burant summer 2020 when our AC was leaking water. One of their technicians came out, emptied out a tube and drilled a hole in our AC to check for further moisture. He did not check the unit itself and sold us a maintenance package and left fairly quickly. A week and a half later our AC went out completely and they sent out another technician who said their may be a possible leak of refrigerant and if they refill it there is no guarantee it will be fixed. I questioned why they didn’t catch that the first time less than two weeks ago and the new technician said the company let go of initial tech because he was causing issues. While this tech was in our home he offered to refill our refrigerant with no guarantees for a few hundred bucks or get a new AC unit install for $1100-$1500. This was obviously frustrating because we just paid for a tech visit and a maintenance package. While he was here his supervisor called and said he read over our notes and to waive the fee to refill the refrigerant. Well that didn’t work and we need to purchase a new ac unit. Because of our experience with Burant we were hesitant to move forward with them and even asked for a maintenance package refund which they denied. We ended up hiring Mr Holland’s heating and cooling who provided amazing service and efficiency.Fast forward to Nov 2020, Burant called us to let us know they are coming out for maintenance of our furnace for winter. The guy again, was in and out and said everything looks great. This was Burant’s third chance (because we wouldn’t be refunded for this package) last week January 2021 our heat goes out and I woke up at 4:30am ice cold. I couldn’t figure out what happened after resetting everything. I checked the air filter and it was filthy, there was a blanket of dust on it that Burant never mentioned to us. I called them because they were just at my house and explained what was happening. They couldn’t guarantee service would come that day, but I couldn’t wait because I have a son and a dog at home. They said if they come and realize the cause was due to their tech they would waive the fee, however I don’t fully trust that they would be honest with me. So I called Mr. Holland’s and they came out the same day to repair my furnace. They found that the flame sensor was not cleaned, the drain tramp was not cleaned and one of the flame sensor wires was wearing (all items that Burant maintenance should have covered.) I highly recommend Mr Holland’s for their quality, expertise, honesty and great customer service. It’s unfortunate that Burant’s wanted me to follow up with them to find out what Mr. Holland’s completed, when I called them to let them know, their owner and service manager never called me back. They had multiple opportunities to make this right and they chose to ignore it and rip us off. Very disappointed with Burant and how they handled everything. Please save yourself the hassle and go to Mr. Holland’s.

My AC unit stopped working last night. I called Burant heating and Air Conditioning LLC when I got off work today and a technician (Adam) was at my home in 20 mins! First off he was professional and courteous! The problem was diagnosed and taken care In a timely manner. I would highly recommend Burant Heating & Air Conditioning LLC to anyone. I am now a loyal customer and will have them on speed dial for all AC and Heating needs. Excellent work Adam!

We had emergency service for our AC unit yesterday and could not be happier. He was out here with 30 minutes on a Saturday and we were comfortable within an hour! Prompt and courteous service- I highly recommend.

After receiving an extremely fast response to a call on a Sunday, I was given a service call, which resulted in a tune-up of my home boiler. Alex was very cordial, efficient and knowledgeable. He did a very nice job of cleaning the burners and heat exchanger, adjusting some controls and testing the system before giving me some valuable information and recommendations. He then left the work area very clean and orderly. I will call them for service in the future.

Amazing Service!!!! The recommended the dehumidifier and pump and it is amazing!!! After years of burning through smaller dehumidifiers and having to dump out this water, the one they installed solved all my problems and is very quiet and efficient. The pump they installed takes care of the water, so no more wasting time throwing out water. Couldnt be anymore happier with the service that they provided. HIGHLY RECOMMENDED!!!!

Burant has given us quality, customer care for years. Whenever we have had a furnace issue spring up, we are scheduled for service with priority and the issue is quickly addressed and repaired. The customer service is great and the technicians are all friendly, knowledgeable and explain things in a way that is easy to understand. I highly recommend Burant.

They did it again! We called and in less than 24 hours, we had a technician evaluate what we reported, he addressed the minor issue and they contacted us to schedule our regular maintenance that we forgot about. The guys who did the maintenance visit were polite, courteous, knowledgeable and honest. So grateful to have found Burant!

I’ve worked for this company for almost 17 years. I’m proud to support this family owned company. I take great pleasure in making our customers homes more comfortable and improving their air quality. Call us if you need regular maintenance or if you need an emergency repair, we always answer the phone even if you call late at night!

I’ve been using Burant Heating & Cooling since 2010 with zero regrets. I own 4 rental properties in which they’ve serviced every year. Fair prices and a very respectful staff. Shoutout to Alfonzo for being my technician!

Would highly recommend; great service & staff! Alfonso went above and beyond to meet our expectations,our furnace was like a tornado before he fixed it & now it’s as quite as a mouse! Todd was super kind he took the time of day to answer a million questions I had & spent 45mins on the phone. I’m so glad we found Burant heating & air conditioning, we finally found a company we can trust!

Timely, professional service. Knowledgeable techs, who Mc reviewed in detail, the different options available for the needed repairs. Will definitely continue to use their services, should the need arise

Tyler Burant answered my daughters question at length at 11:00 p.m. our furnace wasnt working correctly and he had the patience to go over what to do several times until a quick fix was achieved. He also came out early the very next day to replace the broken part, he was only at the house for 15 minutes and was done. Thank you for the quick service you rock.

I just had an A/C unit installed and the installers were very professional and courteous. They came in did their work and left with the old unit and cleaned up after themselves.Good job! Thanks John Sifuentes

Knowledgable staff, quality install and appliances. Was priced fairly well considering competition, wasnt the cheapest but also was nowhere near the top end. Would definitely recommend to anyone who is seeking their services and appreciates affordable quality.

Alfonso does an excellent job and then goes one step further to insure complete customer satisfaction. He is professional, friendly and extremely knowledgeable. Excellent customer service.

We have had our furnace for 10 years now and it runs great! Burant also helped us add Central air to it. We are very happy with everything. Our service technician Tyler is always so friendly, honest and informative.

Very knowledgeable staff, great execution of services, and very open communication about pricing, what to expect, and how things operate. Weve used Burant Heating for furnace and AC tuneups. Latest project, weve used them to convert two furnaces and two AC units to just one energy efficient furnace and AC. We will continue to use Burant for all heating and AC needs.

Very professional on time Accunet answering makes me very happy with speed and cleaningThey do their best to my Finnance options to helpMe out, I do recommend to everyone to use theirService and prices and warranty with all the smiling and happening, thanks u made my dayDuring this situation.

Excellent service. Very professional and friendly technician that did my furnice tune up today. He took his time to explain to me everything in details. Very highly recommend Burant Furnice and Air Conditioning service.

Annual maintenance on furnace today. Adam was very informative and knowledgeable about our furnace and it’s features. Excellent service.

Very good service clean knowledgeable person explain things in details and does not cut corners or hurry to finish so he he can catch his second appointment

Five stars for my service from staff person Tyler over the past 3 years.

Great service. Knowledgeable service men. Polite and friendly.

Mark B was a huge help! He knew what he was doing, And he was very efficient and doing his job thank you so much for all the help! ⭐⭐⭐⭐⭐ would recommend to my friends, family and coworkers!

Tyler did a great job communicating what he was doing and he did a nice job ensuring I understood what the status of our AC unit was. Thanks!

Very courteous and professional, only came into our home when necessary. Always reliable

Great service. Adam was of great help fixing everything. Would highly recommend to anyone.

Came out on the coldest day of the year to install our new air conditioning unit, and do a furnace check. They were out side a lot. Very professional and did a great job.

This company is terrible! Don’t use it. I call them for estimate to repair my Air Conditioner. The technician remove the part and put it back incorrectly, so the AC stop working completely. This technician didn’t know what he is doing.

Was skeptical at first seeing some of the reviews on Google, but went ahead with their service and had central air installed. This was largely due to their pricing and availability at the time. I was not disappointed with my decision at all, and will be using them for any future work.

Todd, the owner and his entire crew are top notch! They are courteous, very respectful of our home ( and dogs) and diligent about getting the job/problem solved. We have been using them for over 12 years and always been very satisfied with their estimates, quality of work and professionalism. I would give this company an A+ anytime!

Ive used Burant for many years and they always do a great job for us. I highly recommend them.

Tyler, Alex, and Adam were very courteous and professional. Very impressed with work, ethics, and clean up! Thank you!

Alfonso was very timely and professional. I would recommend Burant Heating to anyone who need HVAC service.

Great service Tyler was very helpful, explains everything in detail for me to better understand the situation with my furnace!!

We have had this company caring for our equipment for many years. We can count on them for high quality service.

Very knowledgeable people! They always answer all my questions.

Beware! Phone operator explained a $99 trip charge, $249 minimum. When the technician presented me with a bill for $354 for 15 minutes of work (around $80-100 more than I was expecting...), he explained Its $99 for the house change, $149 for a diagnostic, plus the repair. The diagnostic was never explained as being part of the $249 minimum. They mislead their customers to thinking the $249 minimum includes the house charge plus some repair time, when in fact it includes no repair time and a diagnostic (which, in my case, wasnt even needed since I told the technician exactly was the problem was). Also, I did not receive a receipt for the work. The guy who did the repair was very nice -- its not his fault he works for a dishonest company -- and the repair was done with quality.

Burant has serviced my gas boiler for years, but when I called for a tune up this year in fall, they pushed me off till November, then in November rescheduled me for January. I booked for an appointment between 9-11. I took off work so I can let them in. They called me up yesterday to confirm and said my appointment is more like 11 ish or maybe 1. That is not how to do business folks and I cant just move my work calendar around like that. I cancelled the appointment, called another HVAC contractor who will come tomorrow and for less. Last time I call Burant!!

Excellent service, communication, follow-up and competitive pricing. I highly recommend this company. Customer service is a priority for them. I wouldnt recommend any other company of this kind. I would also recommend their after install packages. Its a no brainer. Jeff Burant and his associates are AWESOME!!!

Alphonso was great to work with — knowledgeable and painstaking in his review.

Service Technicians knows what theyre doing, very happy with the services.

I highly recommend Burant, Tyler was very professional and informative.

Very Respectable young man came in and took his time and fix problem, and also told us what we can do to maintain our furnace, we will definitely recommend them to family and friends

High pressure sales/scare tactics (actually said hed have his family in a hotel if he was me, co2 concern even though i have several sensors on my main floor and purposely put another within 5 of furnace before he came until the issue was fixed). I had a furnace issue that was covered under an extended manufacturer warranty and I was strongly pushed towards replacing (both heat and ac unit, ac worked fine). If I chose the repair option all they cared about was selling me a recurring service plan. Wanted to run extra returns in my 12 year old home, even though balancing the temp in our home was not an issue we had. Called another local company that services/sells Carrier and got a great consult, no sales tactics, gave me my options and an honest opinion. That company will be my first call next time. And this wasnt just a poor sales person they sent, he had the same last name as the company.

I am over the moon with my AC. From the day of the quote to the installation, which took only two days, I was totally impressed with the company.I will not hesitate to recommend it to ALL! Thank you!

Tyler was prompt, thorough and did a great jo.

Burant heating delivered for us on a very complex installation of a new boiler and boiler buddy. We live in a 1926 home that had several additions overtime that left us with a very inefficient heating system. That has been remedied. Workers show up when expected, are focused in their work, and address details to customer satisfaction.

Burant you did a fantastic job on our ac installation and service alex is top notch service tech and will recommend him every service thanks Dan

I worked for them the owners pays the employees as little as poss. And well theyDo a good job, but owner is a selfish man and is not on the job enough

If you are looking for a professional, experienced technician coming into your home Burant Heating and Air Conditioning, LLC will not disappoint. From the excellent customer service I received when I called in about my heater not working to the very friendly professional technician that walked me through the problem and consulted with me prior to fixing anything I was extremely pleased.

Great service and very knowledgeable

Prompt professional service. Reasonable prices.

We have worked with them on a number of different repairs/new systems. We have received nothing but top notch service, support and installations. We will be using them again and would highly recommend them to friends and family.

We purchased a new furnace in 2016 its only been 2 and a 1/2 years and our thermostat has gone blank They tried to charge me a $171 for a new thermostat because I didnt sign up for their yearly maintenance they say I dont have a warranty, well I think a thermostat should last longer than 3 years, would never recommend them to anyone

Call someone else. High pressure sales tactics. Expensive service call for no fix...

Excellent work and good service

Great job

Great service