Dylan provided my wife and I with an absolutely fantastic experience while buying our new VW! He was knowledgeable, friendly, and very helpful during the whole process. He kept in contact with us and made sure we found what we were looking for which was tough during these current times! His manager, Spencer, was also a pleasure to work with. Night and day difference in customer service when compared to the other dealerships we looked at. Im very glad we got the opportunity to work with them both, and even happier to be first time VW owners! A+ job, and keep up the good work guys!

WARNING: Service department is now trying to pass off a 3% credit card processing fee onto customers with a surcharge prompt on the credit card machine. This is not included on the invoice or mentioned prior to being prompted to accept it as youre running your card.Also, invoice came out $100 higher for replacement tires even though I had a quote already from their own website when I scheduled the appointment.Their service dept staff and techs are top notch: friendly, knowledgeable and more than willing to go the extra mile, but management is making sketchy and dishonest decisions. The North Nashville dealership is in the same family so until they get their act together Ill be getting my service in Murfreesboro.

Waited two weeks for a service appointment for warranty service for a leaking sunroof. Once I dropped the car off, they had it for 13 days before I told them they were done. No loaner, just empty promises of a rental. When I did get the car back, they wrote it up as could not reproduce. Roof leaked the next day. They might have a great sales department but, what is that worth if the service department is terrible?

Everyone here was so amazing and nice. They all worked so hard to make sure we went home with exactly wanted I wanted, not just needed. 🥰And I cannot say enough about our sales lady, who i literally think of as a friend now.The best sales Rep EVER, Faith Keaskowski and me. It is the first bew car I have bought in years and I previously had a bad experience back last year, so I was nervous to say at the least. Faith literally made it one of the best experiences ever, and I feel like I have gained a friend. 😊

Amazing service! Each of the employees I dealt with were very helpful and made my time at the dealership enjoyable. Huge shout out to Faith, she was an AWESOME sales rep. Might not have got a car yesterday if it wasn’t for her being the rep I had. Great customer service paired with fair pricing is a combination for success!

Will never work at another Volkswagen again in my life and will definitely never recommend anyone to work/come here.

Faith Keaskowski was extremely patient and helped me find exactly what I wanted when buying a new car. She took her time and WAS NOT PUSHY She cares about what you want. Top notch customer service! I hope faith is around for my next vehicle purchase!

I worked with Faith and she may the whole buying process as easy and transparent as possible. I knew what I wanted and she helped me get it in no time at all without any pushy sales pitches or anything like that. She was very professional and the dealership was easy to work with.

Had our vehicle in this shop for over a month. Never could get anyone to answer the phone or return our calls regarding the status of our car. Was promised a loaner vehicle multiple times that we never got and ended up spending over $1k on a rental because they will not ever call you back.They basically held the car hostage for a month, never did update me or tell me what was wrong with it, and I couldnt even get it moved to a different shop because again NO ONE ANSWERS THE PHONEAnd when you ask for the store owner or a corporate number to try and escalate the issue, (sales are the only people who answer, but youll never get connected to the shop)they refuse to give it to you and hang up. Like seriously if you press 0 to be connected to an operator there, even that rolls to a voice-mail. Useless.Will never go back.

I’m someone who always reads reviews, but usually doesn’t write one. I had to share our wonderful experience with Faith yesterday. She was so kind & helpful and truly helped me get the car I was hoping for! It felt like she spent her whole day just helping us, and making sure everything was perfect before we left. Ask for Faith when you go!! Also, Charlie was awesome- quick and easy with all the paperwork! Great attitudes and service all around! Highly recommend.

We loved our experience with Michael at Volkswagen of Cool Springs! He found us the perfect vehicle with everything on our list, and did so in a timely manner. From start to finish, we barely spent more than 3 hours at the dealership, and he moved us through all the steps in a timely manner. Definitely recommend coming to this dealership!

Faith at the Cool Springs VW has been incredible through the whole process of purchasing our Atlas. She has went above and beyond to hunt for what we were looking for specifically and with inventory being so minimal. She never pressured us to look at anything beyond our budget and has always met us where we are at. She’s answered calls and texts outside of her business hours - we couldn’t thank her enough and couldn’t recommend her enough to anyone looking for a VW!

HORRIBLE service center. We took our vehicle in for 40k mile regular service. When we went to pick it up, the check engine like was suddenly on (note - it was not on when we dropped it off). We were told they “don’t have anyone to work on that during the weekend”. A reputable business would correct the issue they caused. Not to mention the employees were snarky, rude, and unhelpful. NEVER doing business here again and you shouldn’t either.

Faith was tremendously helpful during the process of buying a new car. She and her team made the entire interaction very enjoyable. Highly recommend her and her team of co-workers when in search of a new car. Top notch customer service

I’ve been going to this dealership for quite awhile. Lately I’ve noticed the courtesy in the service department has declined. Last time I was there. The gentleman was rather snippy and condescending. I let that go, thought everyone has a bad day. Unfortunately my opinions have changed. I had a set of new tires put on. I drove it home and looked at the tires. Something was off. I checked them. Passenger side tires were both 35. Drivers rear was 30. Drivers front was 22. Of course the tire pressure system wasn’t set in the car either. Seriously not cool. Completely disgusted and disillusioned. I’m not sure where to take my vehicle now. I don’t think I want to go back there.

This has been the best experience purchasing a new vehicle. Michael went above and beyond in his customer service and has been incredibly helpful and answered all questions we had. No complaints at all.

We had the most satisfying and painless car buying experience with Faith at VW Cool Springs and she has mastered the art of selling remotely. Our family was relocating from Hawaii and the 5 hour time difference was not a problem for Faith. We looked at the inventory online with her guidance, scheduled a FaceTime test drive. She thoroughly described everything, sharing the features, benefits, etc. We established trust immediately and the joint transparency of our budget, needs and challenges of buying while not ever having the opportunity to see this style automobile and being many miles away - easy and seamless. Her follow-up and attention to detail were first rate and there was ABSOLUTELY NO PRESSURE or typical car sales approach. Let me also say, she was the only sales person in all of Nashville (out of least 12 at many brand dealerships) that followed up and wanted to help us (genuinely). We were not looking to purchase a VW but because of her service and care we did. WE love our Arteon and will without doubt refer everyone we to know to faith. SHE is REAL and it is obvious. Not something you see. Lastly, we also wanted to also acknowledge her co-worker Justin. When we went to pick up the car upon arrival to Nashville, Fatih was out of town. He kindly walked us through the features live and welcomed us to town. This dealership is A++++. Thank you for making our car buying experience painless. I have never had an experience like this. MAHALO!

Faith was the perfect sales person! We bought the “preloved” car we found online, and Faith orchestrated the whole process seamlessly! It ended up being a simple transaction with no unnecessary sales tactics. I even learned a new term that day. I like it. Preloved! The car was definitely in that category. Out of all the cars I had seen in our online search, it was by far the nicest kept vehicle on the roster. We look forward to getting the ID 4 next. Faith will be our first call when we get ready to pull the trigger. Thank you for saying, “yes”, when you accepted your position there, Faith! If you had not said yes that day, we would have never had the fantastic experience we enjoyed at VW Cool Springs!

Eric in the service Dept. was so kind. I took my car in because I thought there was a problem with my brakes. They checked it over and didn’t find anything. It’s nice to know there are honest car dealership service depts. thank you Eric!!

Definitely will not come there again! I go to there to check my air conditioner because the wind is not cool. They told me I need to change a Valve, which will cost me $850. I said It’s too expensive, and I will not repair it. Then, they charged me a diagnose fee for $136, and they said it’s a discount!

Just purchased a VW ID-4 Pro S and am loving it so far! Faith was my sales consultant and she couldn’t have made things easier. She had everything ready to go when I arrived so all I had to do was sign and go! Great experience.. thank you, Faith!If you are considering purchasing a VW.. call and ask for Faith.. TOP NOTCH SERVICE!

I had the best experience at Carlock that I could have asked for while buying my first car! Faith made the process so calming and easy for me. She is personable and I felt like she really had my best interest in mind. She gave me advice and pepped me up when I needed it most during this process! EJ was also such a great guy to do business with. He made the financing aspect easy to understand for a newbie and made it a fun experience as well. I am more excited about my Tiguan than I can put into words and will definitely recommend Carlock to anyone I know!

Seemed like a nice place until I got my bill 340$ for 2 hrs work 🙄 but its fixed so ok

New to TN, I recently leased a new vehicle from this VW dealer in Cool Springs and cannot say enough about the experience, which was thoroughly professional and efficient from the time I first set foot on the lot until I drove off with in my new car.Faith, my dealer rep, was attentive to my every need and was very patient throughout the process, answering all of my questions, expertly walking us through the various lease financing options and allowing me and my spouse to test drive a number of vehicles before we finally settled on our chosen model.We never felt pressured or hurried, rather that we were a valued customer and that our ultimate satisfaction was the overall goal.Faith was even more helpful during the after sales process, with excellent follow up enquiries to ensure we were entirely satisfied with our choice and some minor cosmetic and financing items that needed attention.I wholeheartedly recommend the VW Cool Springs dealership and highly commend Faith (and the rest of the team) as professionals who can make the entire car buying/leasing experience both a pleasurable, efficient and rewarding one. Its obvious they love what they do, and do it with pride and passion putting the customer first, above all else, Three cheers for VW Cool Springs!

Had a GREAT experience this weekend. Faith helped us get the perfect car! She was so patient and literally spent the day making sure we got exactly what we wanted and needed. I can’t say enough good things about her. Ask for Faith when you go!

Faith is extremely helpful, and made every effort to answer all of our questions and addressed all of our concerns. She and the rest of the staff made it a very pleasant experience! You rock!!!

Turned in my older Tiguan lease for the newer model. I worked with Mike Williams and he was really easy to work with. I believe he got me a great deal on my new lease and the car has more upgraded features than I previously had in my old Tiguan. Had a bad experience with the prior ownership of this dealership but the new management was easier to work with and more knowledgeable.

I just had the most impressive customer service experience. My car was serviced on Monday and something minor was missed. While it was minor in nature it irritated me greatly. I responded so to the survey not really expecting a response just kinda blowing off steam. Not only did I get a response, but the service team made time to come to where my car was(not close to them at all) and complete the minor repair. Then offered a discount on my next service. THIS WAS A-1 service and I am thankful!!

When My wife and I shop for Vehicles We tend to be a little nervous doing so because of the reputation car salesman’s have until the day I visited Carlock Volkswagen. I was greeted by a wonderful and caring lady named Faith. She not only made our fears of a bad purchase go away, but she also made me and my wife feel not like customers but more like family and was very genuine and sincere. Upon leaving the store she could have just let us go after making her sell, but did not as she thanked us for coming and spending the time with her to make the purchase of our new vehicle. If more sales personnel were like this young lady we would have found our home of vehicle purchases a long time ago and would never have to worry about the fear of purchasing a bad vehicle ever. Thank you ma’am for you time, your effort, and your hard work and dedication to making sure that we felt comfortable in our purchase. I recommend Carlock and more than anything or anyone we recommend Faith for all your vehicle purchase needs as she will be our salesperson for the rest of our vehicle purchases for life. Thank you once again!

I went here a couple weeks ago to get the 30000 mile service on my Passat, due to the fact that the dealership in Murfreesboro is terrible and I didnt want to make the drive to Chattanooga.Honestly, here is my opinion of everything:1. First, making the initial appointment was challenging. Getting someone on the phone was a process.2. Second, changing my appointment was easy. This is because the system is automated.3. Third, before I came in, I asked what all is needed at 30000 miles and was told an oil change. When I got there, I was told a brake service was also needed, which is an extra 150 dollars. If I had known that ahead of time, I would have budgeted for that. Since I was not told this, I will have to take it back and lose another day of work.4. Fourth, I came in 15 minutes early. I ended up sitting two and a half hours for what I was told would take an hour. This cost me money, as by time I got done, the day was shot.I will not be returning to this dealership in the future. If I wanted laziness and inefficiency, I would have purchased a cheap used car. My advice is make the drive to Chattanooga.

Came to service 2020 Tiguan, sales manager Mike Williams approached me and made me an offer on a 2021 and it was a great deal, if youre looking for a great easy buying experience, see Mike Williams. He does business the way it is supposed to be done!!!! Thank you for bringing Mike from toyota. Volkswagen of cool springs definitely got a great one!!!! Easy going car buying experience

Service Advisor was thorough ensuring vehicle inspection was conducted along with requested repairs.

Here is how our experience went.....we havent ever had such great customer service and helpfulness from a salesman before. Faith is the salesman that you will want to ask for. She was so excited to help us figure out which car was perfect for us. She did everything in her power to assist us with our questions or found out exactly what we wanted to know. She didnt give you that run around feeling. She especially didnt give you that leach salesman feeling. If you dont like that normal salesman feeling you get every time you go to the car lot then go see Faith. Tell her Drew recommended her. She will remember our experience and give you the same.

Unprofessional service. Drove 43 miles to dealer. Scheduled service and loaner two weeks in advance as I work 12 hour shifts and do not have anyone to pick me up and can’t wait at the dealer for 4 to six hours. Get there “We’re sorry we don’t have a loaner for you, it got taken out of commission this morning “ Though they couldn’t call to tell me this before I drove 43 miles and had to be at work. Asked to speak to the manager said it would be 10 mins. Had to get up and ask again. Finally said he was sorry, give him 5 more mins. Said I had to leave in a few, he got busy doing something else, was not concerned what so ever when I walked out. Called back to speak with the main dealer manager. It’s been 3 hours and I’m still waiting. You have lost my business.

Its been a week since my bad, unprofessional service. I got a response in a review that I would receive an email with the owners phone number to resolve this issue. It appears hes not all that concerned with the bad reviews from customers he has lost. Because I still have yet to get an email or response. My information is in my profile at the dealer. Its not like you cant look up the pertinent information to contact an unhappy customer to resolve the issue.

Excellent staff. 10/10. would buy again. was a very stress free, pressure free process. i felt as if they really cared about what kind i car i drove off in and spent extra time figuring out what was important to me. i highly recommend this dealership if youre in the market for a vehicle. they wont let you down. thanks guys, you gave me an amazing opportunity.

Took my Atlas in on May 27 for an engine fault light and collected car with warranty work performed on May 28. Today, June 1 the same engine fault appears and cannot get my service adviser on phone to address the issue and reschedule. some one in appointment bookings said they could schedule at the earliest next week. very disappointed as my family have bought 3 cars from VW Cool Springs, 2 within the past two years.

Ive called the dealer twice in the last week to schedule a service because Ive received 2 urgent recall notices in the mail. VW Cool Springs has my cell phone and e-mail but I have yet to hear from them. I have known about one of the recall items since 2018, but every time I call, VW says they do not have the part. Why should VW send out recall notices if 1. They dont have the part and 2. They never reply to service requests?

Master technician in service dept are more like masturbators. Don’t let them rip you off too. Work was shoddy and I’m pretty sure I was charged for repairs that weren’t even necessary.

Ive tried calling service at different times of the day on several different days. You cant reach anyone in service via phone. They dont respond to voice mails either. You have to physically show up to get info and updates.

I bought my vehicle from Sean. He first impressed me with his genuineness. Very friendly, sincere and personable. He was very patient and spent an extraordinary amount of time with me to show me every vehicle I was interested in and explain all of the options and capabilities to ensure I purchased the vehicle that met my wants and needs. I absolutely love my vehicle and the friendly and honest perspective Sean provided related to wants, needs and budget. No overselling or pressure. I will definitely purchase my next vehicle from Sean.

I’ve had repair work done at this dealership and Savannah has always gone over and above to make sure I knew the status of the repair. I also have several friends that have worked with her on service issues (both maintenance and repairs) over the past year, and they’ve all been extremely pleased with her communication and willingness to help with alternate options for recommended repairs. Her customer service style ensures that clients (especially women!) will return to Hallmark since they know they can expect excellent service and get it!

Ask for Faith. She was super helpful and intentional when explaining things we needed for the vehicle we purchased as well as went above and beyond making the process go smoothly. Great experience!

I encourage anyone visiting this dealership to specifically ask for Carlos. He provided an experience that made me feel comfortable enough to voice my numerous questions and concerns. He has an extensive knowledge of the vehicles on the lot and provided honesty and integrity with helping me search for a vehicle. I will be a life-long customer thanks to the wondrous service and care I received from Carlos.

Came across this place on a whim one day while out browsing for cars, Faith was absolutely amazing showing me around and helping me to find a vehicle that work well for me and my family!! She has impeccable knowledge of vehicles and was ableTo answer all questions about any car on the lot!! Thanks Faith for your wonderful customer service 😊

Let me start by telling you....just go and ask for Faith......I cant tell you how AWESOME the customer service and impeccable care this woman goes above and beyond for helping you get the perfect car. We were so indecisive on which one to purchase. We were in love with two specific models. She gave us the overview of each and the pros and cons of each. She didnt give you that creepy walking dead feeling like most car salesman give you. Just ask for Faith and you will find out what experience we had. When you go in be sure to tell her Andy recommended her. She wont ever forget our experience with her.

I took my car in for service when it started to drive weirdly. Eric was the greatest customer service representative Ive come across in a long time. He was friendly, kept me up to date on my vehicle and the progress every single day, and made the whole experience worth it!

My salesman Peter was amazing!!!! He was so helpful and knowledgeable!!!! Go see him for your next vehicle!!!!!

NEVER AGAIN. We brought our car in for an oil change, waited twice as long as we were told, then were asked to come back on a different day to get a tire replaced because they didn’t have any in the shop. We were supposed to hear back quickly, but instead it took nearly a month! And that was only because WE CALLED THEM!And here’s where it gets even worse... I called three times in one week just to be sure that if we took the drive to the dealership that everything would be ready to go. I was told that this process, once we arrived, would take 90 to 120 minutes. I thought this was actually quite high to replace ONE TIRE, but I had no choice. When we returned to have that tire swapped out on our car it took nearly 6 hours!! SIX HOURS... of waiting, stranded there with our child and nothing but awful customer service and undelivered promises. The person we dealt with was Eric, who knew we were coming yet was unprepared. Who over-promised and consistently under-delivered. Who told us just to go home and wait, even though my husband had to take time off work for this. Who had no empathy yet fake apologies. How? How is he working there and the service advisor, when the only service he knows about is bad service? How? Unless someone else is in charge, we will NEVER return, and you shouldn’t waste your time either. Hopefully this review can save someone else the frustration that we’ve dealt with over these 4 weeks.

This dealership really stands out above the rest. If you want a great customer service experience from people that actually care about you, please give Hallmark a try. People like Mikhail really go the extra mile and show you that you are important. Very understanding and knowledgeable in what he does. 10/10

I bought my Atlas at this location and had an amazing experience from the moment I walked through the doors. I have bought cars at other dealerships before and had many unpleasant experiences. I felt very at ease when dealing with the finance manager Charlie. He explained all of my options to me and was very honest and patient! This will be my go to dealership from now on! Thank you for making this an easy process.

Jan 16 I stopped by at Volkswagen of Cool Springs to get my oil changed. I was able to stay and wait with my car while I was serviced. The wonderful Ms Lola assisted me with all my services as well as making me aware of other problems that needed attention. Love this location the staff are nice and friendly and fast and I will be coming back for all my Volkswagen needs.

Carlos is an amazing salesman! He has great customer service skills and knows his cars! I needed a car that was loaded with features and he helped me find the one for me! I’m satisfied with the service that I received and will definitely come back in the future.

10/10 - easiest car purchase ever. Staff was polite, patient, and no pressure! ? Salesmen, Marshall and Bradley, were awesome. Made sure we were seen in a timely manner. And our time was not wasted. No complaints. Had been driving Honda’s (4 over time). But Marshall and Bradley had a great deal on a Jetta. After test drive, I was sold. Love it. Again, at no point were we pressured to buy extra products or warranties. Offered but not pressured. Salesmen and finance staff “read the room” and let the additions go as we had met our price and that was that. Plan to return when it’s time for another car.

We couldnt be more pleased with our experience dealing with Faith! She truly made us feel like more than just customers, but friends. She took her time with us and honestly answered all our questions. I highly recommend Faith! She will treat you well!!

Bought a luxury new to me used car made 4 payments on it and transmission is gone. There is NO DOUBT in my mind that they knew about this

A Volkswagen wasnt really my first choice of vehicle but after visiting This dealership I believe we have found the perfect fit for our family. If it werent for Faith and her willingness to listen to our needs we would probably still be searching for the perfect vehicle. Thank you so much for truly listening and not trying to oversell us

Thanks to Lola I’m leaving a great review. Sometimes a great asset to a business can change an entire customer experience. They only do rental compensation for diesel recalls, but if you get Lola she helps in any way possible. Best regards to the company for the work Lola and the technicians have done!

Great experience, great people & I’d buy from these good folks again.

Alex in the service department is a gem. He was so incredibly knowledgeable and helpful. You have a customer for life!

I came to Volkswagen just browsing. I had the great opportunity to meet Carlos and he helped me not only come to an decision, but he also made me feel comfortable talking to a car salesman! He answered all 1000 of my questions (LOL) and gave me the answers I needed! If you need a car.. go to Volkswagen at Cool Springs and ask for Carlos! He wont disappoint!

We had a great experience with this dealership, and our salesman, continues to be informative and helpful. We initially researched this car at another dealership, but when Cool Springs had the car we wanted, they could have just sold it to us, but they took it further and helped us really understand the car we wanted without being pushy.

8/2020 is when Volkswagen got my 2012 Passat TDI and I STILL HAVE YET TO GET IT BACK! The car is under warranty for the turbo charger. They continue to push the dates back still and do not have a confirmed time when I get the back. I’m only 23 years old and thought this was going to be a great car right out of college but I was wrong. Volkswagen is wrong for the service they have provided me and the damage they have done to me.

I give VW of Cool Springs no stars. We have taken my husbands Passat into this dealer for repair (under warranty) twice in the last 8 weeks, both times for check engine light. Once they take your car in they dont call you with status, dont answer the phone and the only way to get answers is to show up at the dealership. This second time, our car has now been there a week and no one has called with status nor do they answer or return calls. I have never had car service this bad and will never buy a VW again.

This was my first experience with the Volkswagen at Cool Springs service department. Savannah was my service advisor and walked me through the process of the services required for my car. She was exceptionally patient, attentive and informative, as I generally ask many questions - Savannah took them all in stride. I am extremely pleased with the entire experience and definitely would recommend.

We had a great experience working with Mikhail at Hallmark Volkswagen! He was very informative and considerate of our interests, yet didnt pressure us to make a decision right away (which we really appreciated!) he was also communicative and transparent. Highly recommend working with him!!!

The knowledge and expertise that Faith has on the product she sells is truly remarkable. Her personality is one that I connect with. She was delightful to speak with, and her professionalism goes a long way. I will be back in the future to purchase my vehicle from Faith.

Incredible service today when purchasing our new vehicle. Marshall was extremely helpful and knowledgeable about the many features on the vehicle and also very respectful in trying to help us find the right vehicle for us. Would definitely recommend coming and searching here for any future car purchases

I had a great experience here buying a car! The entire staff was very attentive and super nice

I needed a key fob battery change, and Lola helped me free of charge and was so friendly both in person and over the phone! She and another employee (who I am sadly spacing on the name of) were quick and helpful! Thanks guys!!

I’ve purchased 4 cars from these guys and the experience just gets better every time. I no longer dread shopping for a car because of Cody Burns and his staff at Volkswagen of Cool Springs. The finance guy, Charlie is also thorough and informative. I wish more stars were available so that I could give them a 10!!!

Was out looking for a new SUV and came across y’all, Faith was absolutely a delight to deal with.. very helpful, talked with me, explained the process.. when the decision is made to purchase I will def have her at the top of my list!!!

Wow! I have to say, the deal and service I got from Hallmark and Faith was out of this world! No shady tricks, no haggling...Just a laid back and straightforward experience! Thank you so much! I will gladly do business again!

Our agent on the phone was great. With kindness and graciousness changed our appointment time, no problem. Disappointed in the online appointment scheduling system does not show more options that are clearly available as shown when I called. Finally the big bigaboo...the quote for service in person was NOT the final bill by $200. You simply CANNOT do that to a customer. Bait and switch tactics - considering a google/Yelp review warning other customers. Just havent gotten around to it. Wish there was another authorized dealer I can take my car to.

Wonderful team! However i must say Brady, with the parts department has helped me multiple times with different parts within the past few weeks. Said he was new but he pays attention to detail along with listening to me and what i have to say. Fantastic job Brady

We had a wonderful experience with Michael M. as our salesman. He took the time to understand our needs and what we were looking for in a new vehicle. He showed us a few different models, pointing out the features that were important to us. We ended up buying a Tiguan!

Just wanted to relate a nice experience I had with a saleswoman and give credit where credit is due. Faith K. Was polite, knowledgeable and detailed. Most of all you will appreciate her patients. Thanks Faith 😊

Mikhail was very friendly, professional, and made us feel like a valued customer. Everyone we worked with made the process so easy and they explained everything that was being done. Will definitely refer my friends to this dealership!

Savannah does a fantastic job of explaining the issues with the car I dropped off and putting it in a way that I can understand. She also is great about keeping me updated and informed throughout the diagnosis and repair of my car. I would highly recommend her (and have) to any VW owners looking to keep their car in the best shape it can be!

The people who make up this dealership are friendly, fun and professional. After having such a positive sales experience, I have recommended friends and family to come check out VW of Cool Springs. They always end up buying here - even if they had initially considered buying somewhere else. Kudos to Matthew Bradley, service advisor, for always going out of his way to take care of me when I come in for routine maintenance.

Marshall was one of the best saleman I have had the pleasure of working with. Very responsive in communication and made the entire car buying process seamless and pain free. I highly recommend this dealership when buying your next car!

I had a pleasant experience looking for a new car. They guy who helped me name was Carlos Miller. Before we even started looking for one he made sure he knew my style and what I would like to see myself in including my budget. He was very honest when I asked him questions regarding each car . He was also very patient. Most car salesmen are very pushy but he was not.

Mikhail has been very helpful in choosing a car we’ve been looking for. Definitely will refer him to my friends who are in the market of a new car. He’s very honest, friendly and makes the process easy

Faith K. was so helpful and patient with us. She really went above and beyond to make sure we got exactly what we needed and within our price range. Thank you Faith!

I just wanna say what a help Faith Keaskowski was for helping me choose the right car for me and my family. Im very pleased with the customer service she gave us and my experience was wonderful thanks to her help. I highly recommend asking for Faith when it comes to buying your vehicle

My experience with Faith was amazing. She is the best saleswoman I have ever dealt with. She made the entire process easy and explained everything in detail and answered every question I had. I would work with her again.

I would like to say that my experience was probably the most pleasurable experience in all my purchasing a vehicle that I have experienced. Faith was very knowledgeable, patient, friendly and was very helpful during the entire purchase process for my vehicle.If I was purchasing another VW at the cool springs dealership, I would definitely ask for Faith.

My wife’s happy so I’m happy. Thanks Bradley!Great car buying experience. We didn’t feel pressured and they even stayed late to get us through financing.

So I went there last week and the customer service was awesome I worked With faith and she helped me get my first car. They were Super professional and kind hearted and it was a great experience!

I was recently considering a new car purchase and visited Hallmark Volkswagen. I worked with Faith Keaskowski and her service was absolutely top-notch. Her pricing was very competitive and she was easy to work with. I would highly recommend reaching out to Faith if you are in the market.

Mikhail M. was very personable and we felt no pressure to buy. Everything about my experience was smooth and easy! Also was helpful with the questions I had! I would definitely recommend anyone Mikhail!!

I purchased my vehicle from Cool Springs VW and had the best experience. Arnaldo exhibits excellent customer service, listens to your needs and finds the perfect vehicle for you. During my experience, he finds a way to make car shopping fun and entertaining. Anytime I take my vehicle in for service, his smiling face is always there to welcome me, ask how I’m enjoying my vehicle and just very personable. I couldn’t be more happy with my experience with VW cool springs! Highly recommend!!!

Michael McPeake is extremely knowledgeable in the entire car buying experience! He answered all of my questions with integrity and when I make the decision to move forward with a purchase, he will be the ONLY person I call to assist me! His professionalism is something you do not always see these days and it is very much appreciated!

Stopped into the dealer just to see what was all available and had the best experience with Faith in the sales department. She is the most pleasant and fantastic person I have ever encountered at a dealership before!!!! Because of her I am recommending everyone to stop in and see her !!!!!

I had such a great experience with Mike M.He is so friendly and engaging. I feel so welcomed and appreciated. Michael gave all the information I needed without pushing me away. I will gladly recommend Volxwagen to my friends because of Mike M. Thanks!

Great place to buy a car. Easiest, most pleasant car buying experience ever.

I can honestly say Ive never had a better car-purchasing experience! You all exceeded all expectations and provided an exceptionally-compassionate and personalized experience; thank you so much, Bradley, EJ, Charlie, and team, for all of your considerate time and assistance, you are each appreciated for sure! Cheers to a wonderful New Year!

If you are looking for a Volkswagen or just a great vehicle all around FAITH His hands down the best sales associate to work with! You wont be disappointed Go check it out and let her know you saw her name on Google review.

My 17 year old son bought his first car yesterday. From start to finish, the process and people were great. Thanks to Faith and Cool Springs VW for giving him the experience of a lifetime. You never forget your first car, and we wont forget the care and customer service we received.

Sean and Cody are the best it was the quickest deal I have ever made at a car dealer ship I will always go back they have earn a customer for life.