Keith, Jonathan in financing, Adam the manager, and all the guys up at Radley are absolutely amazing. They go above and beyond to help their customers. Radley and their employees were knowledgeable and willing to help in every way possible and have honored and kept their word in every way and I’m a very satisfied customer! Keith was amazing. Him being there is a major reason I would come back to purchase another car.
The gentleman in service who assisted me on Saturday, October 30 was super nice, knowledgeable, and patient. I went in for an oil change/ inspection and was only able to get the oil change due to the allotted quota being met for the month. I was still very satisfied with the service I received!
We were on vacation in the Fredricksburg VA area and our truck would not start. When I contacted the Radley Chevrolet service department, I talked with Tommy. After discussing my problem and that we were on vacation, he told me that he would do his best to get us up and running again as quickly as possible. The truck was towed to Radleys about 7 pm. Ruby contacted me the next day and indicated it appeared to be a faulty starter and they would get to work on it ASAP. The communication with Ruby was excellent as she kept me informed throughout the repair. They replaced the starter and checked all of the systems to make sure there were no other issues. They contacted me in the afternoon and the repairs were complete. I was amazed that they turned this repair around in much less than a 24 hour period. I am grateful for there service and their communication. I had an excellent experience. It was greatly appreciated. Thank you!
The service department was prompt and efficient. The service I had done was planned maintenance. There was a quirk with an engine code. Im not sure it was properly diagnosed but we are still consulting about it. I have other work scheduled. Jack was professional and super helpful. All in all, I am satisfied with the service department at Radley Chevrolet. On an related subject, I requested a paint repair for my Corvette from the paint shop but I havent seen the quote yet. Seemed like they were swamped. Maybe its still in process.
The Radley Chevrolet Service experience was good in terms of the service member being in constant communication with me. However, I dont think my maintenance plan was appropriately handled and thus I wasnt able to get everything I needed taken care of on my vehicle. There also appeared to be a few hidden fees in my bill which were explained after the fact. Because of this I will only return to Radley to get my oil change which was taken care of by my maintenance packet. All other repairs will be done elsewhere.
My service advisor (Justin) is the best. First and foremost, he listens and then makes every effort to solve the problem at hand. He’s honest and never makes recommendations for unnecessary service…if it can wait, he lets you know, and leaves it up to you (and your budget) on when to make the repair. A++
Justin was wonderful, from my conversation to make my appointment to handling my questions when I arrived at Radley. He was professional, helpful, courteous and knowledgeable. My only disappointment is that Radley did not have the part to fix my Vette and neither did any of the local auto parts stores and I have to come back to get it fixed whenever the part comes in. Despite this inconvenience, I will always recommend Radley.
My service consultant Justin was extremely helpful listening to my concerns and suggesting solutions, ultimately guiding me to the services needed for my vehicle. The work was done quickly and I am very happy with the overall service and everyone I came into contact with at the dealership.
All the tedious details are taken care of. I didnt have to go to the DMV. They even dropped off my rental car for me! This is my second Radley purchase, necessary because I had been involved in a crash and my Torrent was totaled. After the trauma of the crash and the stress of dealing with the insurance company, Radley made the car-buying process painless.
The wait was what I expected even though the tec told me it would be a 3 hour wait, it was more along the lines of 4-5 hours. Some suggestions on the waiting room, the coffee station could be less cluttered and off more beverages. The Chevy dealership had either a vending machine or a soda fountain that enabled people to have a better drink selection than over brewed coffee that had been sitting a while. The drinks were free as compared to the $10.00-$2.00 at Radley.
This is the second time Radley Chevrolet has helped me. We were traveling down to King George from upstate NY to visit our daughter and family when I suddenly got an ABS and stabilatrack warning lights. I called Radley service and even though they were scheduling service calls two weeks out, they had me bring my car in and leave it with them. We had to return home within three days for a previous commitment so it was a bit of a rush. They got the work done within two days and I was back on the road. Great job once again. Only minor issue and the reason for four stars, the mechanic forgot to remove what looks like a homemade S hook made out of 1/4 inch steel tubing that was hanging on the strut spring. I assume it was to hang tools or parts on while he was working. We drove all the way home with this rattle coming from somewhere near the right front tire. Found and removed the S hook when we got home.
My sells person and finance person where the best. One of the best experiences that I had. Only down side. Whomever detailing the vehicles did a poor job. Windows not done, dirt still on the wheels tires and under carriage.Again job well done by my sells person Tony. All I had to do is tell him what I wanted, and he made it happen.
Service supervisor was professional and courteous. In that I didnt have an appointment as only wanted an oil change, It was recommended to me that I show up at 0645 before they opened at 0700. I was the second vehicle and was greeted promptly at 0700 and my truck was back in the maintenance bay by 0705. My service and maintenance was complete and I was out of there by 0815. They did a tremendous job all the way around! Thank you Radley.
I took my car in for an routine oil change and tire rotation. I had one tire that was low in pressure and was told it was not repairable. I was told I had a razor in my tire and it would cost me $250+ for a new tire. I was also told it would cost close to $900 to have new front pads and rotors installed on my Cadillac. I went to have Good Year take a look at my tire to possible fix or replace and there was no leak nor any penetration from the broken razor, it was just stuck in the meat of the tire. Good Year also noted, that if the razor had of cut through the rubber and caused a slow leak, it was patchable being it was in the middle of the tread. The cost for the brake repair is grossly quoted as to much. They quoted me $350 v/s $900.
Dropped my car off in the line in the evening and filled out the form to have my vehicle inspected as my vehicle was shaking vigorously coming in from out of town.They called me promptly at 7 a.m. and wanted a verbal description of the issues I was facing. An hour or so later, I was contacted and informed that I had warped rotors and my hub assemblies were damaged. After discussing which issues needed immediate addressing, they got to work and were finished by 11 a.m.Justin has great client facing skills and the technicians were quick and efficient. Would recommend!
Everyone was pleasant. however, considering we came in knowing what we wanted and what we would pay it wasnt difficult. Our salesman did walk away from us when stopped by someone else that did not have an appointment as we did. I was also surprised that he did not want to put a mask on to go on a test ride. Otherwise all was well. Everything was explained pretty thoroughly
My experience here was great. My repairs were on time . My vehicle looked more clean than when I first got it... Thank you
Radley Chevrolet service has made customer satisfaction into an art form. Everyone at Radley Chevrolet is customer satisfaction focused with a special thanks to Justin who handled my latest issue! My Chevy Silverado 2500 HD diesel truck was mistakenly filled up with gas by someone who borrowed it. My pickup was then towed to Radley Chevrolet. The estimate was clearly communicated and several updates on the status of the truck was provided through out the day. They had it fixed and ready to go the very next day. Impressive work! All my experiences with the service department have convinced me that I am getting top quality service at a reasonable price.
Well, I only came in to have a state inspection and walked out almost $800 poorer so I guess kudos to your service guy. It did take longer than I had expected to stay for obvious reasons but not having had an appointment they did pretty good on time. I do have do say my car is driving much nicer now so it really must have needed the new brakes. Everyone is super friendly! Miss Mike Skebos smiling face. Thanks Towanna!
My wife and I had a great experience! The customer rep that assisted us was efficient and explained everything throughly. The finance portion was painless and quick. I would recommend this dealership. The hour and half drive was worth coming to this dealership.
I loved it I have bought 4 vehicles from you guys
Salesman Keith was not pushy whatsoever. The entire reason I would ever buy a new car is if the salesperson tries to sell me something I already want. He was very informative and answered any question without trying to upsell anything. Would 100 percent buy from him again
Although inventory everywhere is slim, Radley had a vehicle in stock to meet our needs. Paul was awesome to work with and several of his co-workers stayed late on a Friday night to get us taken care of. Thanks for a great car buying experience!
This was our first visit to the dealership. Our service advisor, Austin, helped introduced us to Radley and provided us prompt, courteous and professional service. We were offered a courtesy van rather than wait at the dealer. The driver. David, also provided us with an introduction to this family dealership and the area. My wife and I asked a salesperson to show us a new Chevrolet Traverse. Graham was friendly and helpful, introducing us to the many practical, safety tech and comfort features of a very attractive Traverse Premier model.
Excellent experience! Graham and Jonathan were wonderful! No tricks, no pressure. Worked to get me the best deal! The best car buying experience Ive ever had. Great job! Only wish I lived closer to enjoy the benefit of using your dealership for my service. Thank you!!!!
I had the pleasure of working with Gary Busic, not only did he stay late to help me decide on what I wanted the next day he helped me get a great deal and overall the experience was wonderful! I highly recommend you ask for Mr. Gary when you go searching for your new vehicle and you won’t regret it!Thank you again and I can’t thank you enough!
My family and I bought a Tahoe from Eric Jones. And it was by far the best experience weve ever had at a dealership! Eric was so great, he really listened to my needs and helped us select the perfect SUV! Eric is by far the best salesman Ive ever dealt with. I plan to only ever purchase vehicles from Eric from now on! He is the best!
Service levels are always impeccable, reps very pleasant and they always keep me informed on the status of my vehicle along the way.
Parts/service department was lazy and not helpful. Wanted to have my key traced as I replaced the ignition in my car. The guy told me that they couldnt do it as it was only 2 of them working and 1 cannot be tied up that long. What? It only takes a few minutes. He just was lazy.
Had a great experience with the dealership, unfortunately my client wasnt able to make the vehicle of interest work for her lifestyle. Would reccomend this dealership nonetheless as they were professional, easy to work with, with a competent and capable staff team. Special thanks to Karen for assisting my client. Sorry I wasnt able to give you a sale!
I dropped off my car at 10am I had to call to get an update on my car around 4. Victoria who was my advisor said to me she was just handed my paperwork & what was needed to fix car also let me know that my warranty coverage was able to pay. So I said to her my warranty covers a rental & that I needed one since they had absolutely no loaners available. She said to me that they dont handle that. She called my warranty people to get the numbers for me to call & get my own rental.. long story short, if I wouldve done so I wouldve paid out of pocket for the rental, they (Radley/my advisor) was supposed to call my warranty to let them know what my car needed to b fixed & let them know that I needed a rental. That is/was their job that she told me that they didnt do that. I was without a car for over 24hrs (I had to call to get an update the next day also. The only time I received a call was when my car was finished) missed my doctors appointment for my 5mo old daughter. & also my car is doing/acting the same way as when I took it to them. I refuse to go back to this place!!!. I will be going back to the company that usually work on my car.
There were no high pressure sales talks, our salesperson was Allan and he was great, he took a few moments to just talk with us and to get a feel for what we were looking to do, was it to buy now or the future. He answered all of our questions without hesitation, was very straight forward and polite. After some conversation We were set up with a 24 hour demo to see how we would like the Cadillac we choose instead of the drive around the block. My wife and I made our discussion the next morning and came back to the Radley Cadillac dealer and normally this is the painful part because of the amount of time. These folks had us done and on our way in maybe a little more than an hour if that. I have brought a few vehicles in my time from other dealerships, I never been through the process in such a short amount of time Allan and the rest of the crew did an awesome job. We now own two vehicles purchased from the Radley dealership. They added a personal touch by remembering my birthday earlier this week. Stop by say hi! look around talk with them, you might be more ready to buy your next vehicle than you think.
It was a nice experience very helpful staff and my family and I have done business with Radley for years so will definitely recommend.
Just purchased a vehicle from Radley yesterday from a distance and all involved made it super simple. Hannah, Ryan and John were very helpful as a team. I made the initial inquiry on their website, and Hannah had called me within a few minutes and engaged in a text conversation. She answered my questions and even provided additional pictures and arranged a video for me, which is where Ryan stepped in and took over. Ryan sent very detailed pictures and videos so I knew exactly what I was looking at before I even drove to the dealership. John worked with me on getting the purchase agreement together and all of them had everything ready for me the minute I stepped in the dealership. I dont believe I was even in the dealership for more than 30-40 minutes. All the paperwork was printed ahead of time... I signed and drove away.Would highly recommend!
I have always had a good experience with their service department.
My Equinox suddenly stalled four times while I was doing an errand on Tuesday. I called our Radley Service Rep, Justin Taylor, who said to bring the car in if I could and it would be worked on the next day. At 7:20 AM the next morning Justin called to say what the problem was, the cost of the repair, and the car would be ready in one hour and it was! Fantastic service response!!
I drove over an hr, just because I love that yall do the multi point inspection. I was told this was included with the oil change, but somehow got charged an extra $20. When I checked out, I didnt get the multi point I section so I went to ask for it. They gave me everything checked in green. I know they didnt actually do it because my tires are severely worn out and need replaced. Im just super disappointed in Radley now and doubt that Ill be back
Our family of 7 was traveling on vacation from to New Jersey to South Carolina, when our Chevrolet Suburban started having car trouble. We called your dealership and Vicki answered the phone. From the beginning she was professional and so accommodating. It turns out we needed a new transmission, not what you want to hear when you’re taking 5 kids on vacation, but everyone at Radley Chevrolet was great. Steve started working on our vehicle that afternoon and it was finished the next day. We so appreciate everyone at Radley for the their kindness and hard work. Without Radley we would not have been able to continue on with our vacation. Thanks again and we would recommend this dealership to anyone!
The buying experience I had with Radley Chevrolet can best described as AMAZING! I immediately connected with sales woman Jasmine, who is beautiful inside and out. She took the time to listen to my story and she genuinely cared that I have the most personal and stress-free car buying experience. She went and bought me lunch at Panera while I was waiting for the finance. She literally pampered me. The entire staff made me feel like I was the only customer in the store! I love my new Chevy Trax and my new friend Jasmine.
As always Jack treated us like we were his number one customer. Took care of everything needed. Told us when we can expect our vehicle to be ready and it was right on along with what we could expect to pay again, spot on.Thanks Jack for the great customer service.
Keith came in on his day off to make the deal!! Smooth process from start to finish!
We had a great experience with the purchase of our 2021 suburban. Our salesman Gary Busic was extraordinary, and went above and beyond our expectations from helping with the paperwork and showing us everything we needed to know. I’d recommend him to anyone around and the sales manager was on point as well. 100% happy with the service we received at Radley and very happy with the vehicle as well!
Our experience with Radley Chevrolet parts and service were beyond outstanding! We were from out of state and had a little problem with our hitch assembly while hauling a horse trailer. When we contacted Radley Chevrolet, Chris in the parts department was able to get the hitch assembly drop shipped immediately even though it was late in the day. The service department asked us to be there when they opened at 7 AM. Our customer service representative, Ruby, took excellent care of us and kept us apprised of the situation during the entire process. Our service technician, Eddie, was very knowledgeable and both he and the shop foreman went to great lengths to ensure that the new hitch assembly was properly installed and that we would be safe to drive horse and horse trailer back home eight hours away. We are so grateful to the folks in parts and service at Radley Chevrolet, and we would highly recommend this dealership to all.
Very helpful, great commutation, friendly staff and got my truck in and out of the shop when expected.
I had a good experience as an out of state buyer from this dealership. Especially my salesperson, Denise Lohr, who was really helpful throughout the sales process and went out of her way to ensure I was taken care of.
The quality of work was good. Everyone was very friendly and even gave me a ride to and from work while my truck was being fixed. However based on another experience using your dealership I feel that this time I was somewhat mislead and overcharged. Not sure if I’ll be returning in the future or not. Again the work was good and my issue was solved but I don’t feel it was priced fairly based on other experiences there.
Absolutely the best place to buy a vehicle. I always recommend friends and family here. The ladies at the front desk are amazing. I can’t seem to remember the young ladies name but she was so polite and sweet. Made mine and my husbands day.
Chris White was the perfect salesman. We were looking for a truck to pull our travel trailer. Unlike other salesmen who tried to up sell us, he focused on our needs ensuring we understood the capabilities of the new truck. He worked hard with the sales manager and got us a great price. It was a seamless process. Chris was great!!
Dropped the car off for 4 wheel end alignment. Gave me call when done. Everything was done fairly quickly and done perfectly.
Justin was able to get our suburban in and engine light codes diagnosed quickly even without an appointment. The repair recommendations were in line with what the vehicle actually needed repaired and the cost was very reasonable. Great job and thank you for not recommending repairs that were unnecessary.
Everyone was friendly. Service was quick and thorough. I was told once I arrived, that my truck was due for a bigger maintenance than simple oil change and tire rotation. They explained what it consisted of and assured me the normal maintenance was going to be deducted from the overall balance because that’s always free for us anyways. Nothing is ever unexpected at Radley, except the nice people. They always come to tell you if they find or think something else needs done. They don’t just do it, and then add it to the bill and surprise you with a giant sum at the end. I like that. They also explain everything so that anyone who isn’t a mechanic can still fully understand what’s going on. I love this place.
They were kind and courteous. They delivered my vehicle on the time that they stated. Thank you so much
Rick and the service department were great through everything. My main issue is with Robert the collision manager who i will be making a formal complaint on. He had no communication with me and was very unpleasant the one time I did speak with him. He saw me the day I picked my vehicle up and kept his back turned towards me and refused to speak or acknowledge questions I had.
The service techs and managers at Radley have always been helpful, to say the least. Recently I had an issue with my Malibu and I only take it to Radley to have the work done. They walked me through the issue, and quoted me a price for parts and labor. Theyre labor rate is steeper than a lot of other service shops, but the customer service hasnt disappointed yet at Radley.
First time I brought my truck to Radley as we just moved into the area few months ago. I was very happy with the overall experience.
Youre doing very good job how many alive for my truck
If you go here they have no problem with leaving parts of also draining your antifreeze completely letting you leave without even knowing claiming to have done a 27 point inspection when it wasn’t ripping you off they have no problem with doing these things for fixing your car not gonna happen next step is to contact the news Better Business Bureau and a lawyer
Had a safety inspection done with an oil change. Everyone was really helpful and service waiting room was great, but service took almost 2 hrs, even though I had an appointment.
Gary was excellent, friendly and communicative. Bill, my finance officer, was straightforward and honest, and I appreciate the both of them making this work for me.
From beginning to end the sell of the car I had to the purchase of the new one was seamless. The agent was mindful of what I wanted and did not try to get me to purchase what he wanted.
Came into the dealership without an appointment as a result of problems getting my car started. I knew I had an older battery that may need replaced . Greeted by Service Advisor Austin Davis who agreed to have my problem checked. Turned out the battery needed replacement. Austin coordinated everything and arranged to have a new Delco battery installed and the electrical settings in my car checked and adjusted after the new battery was installed. The Tech who serviced my car also recommended that I should put new front brake pads in sometime soon which I will do during my annual service visit in August with Vickie Koons my regular Service Advisor who was on vacation. Austin gave me a completed estimate with the recommended information and the prices. Austin did a great job of handling my needs, resolving my problems, and providing customer service.
Other then taking a while to get my car in for an appt, due to so many cars getting serviced..the service was great!!! You always take excellent care of my cars service needs..Thanks again!!
Our hybrid battery was not working and was going to be too expensive to fix so we sold it to the junk yard; only to find out later that they never tried fixing the recall issue that would have been free. So we paid hundreds of dollars for them to confirm that the recall did affect our car and then lost our car for something that should have been free from the beginning.
Ryan was awesome! We were told he was new but you would never be able to tell. I went out with intentions of looking at multiple SUVs at different dealerships and this was our first stop and we never ended up making it anywhere else because we loved the traverse and all of the features he showed us on it. Even our test drive was awesome. I will 100% send anybody his way that I know may be car shopping.
It was my pleasure to meet a very nice young lady today. She made the situation at hand very easy to deal with. I would recommend Jasmine to anyone who expects the best service out their. Thank you Radley Chevrolet for you and your awsome team.
Staff was very friendly, courteous, and professional. They kept me informed on stages of my car’s repairs.
I was very pleased with the service I got at the dealership. After replacing my battery, my engine light came on. I got everything taken care of and they even corrected the terminal on my battery.
The process was quick, and the staff was very helpful. Welcoming environment.
Everyone was really friendly and easy to work with. Karen (internet sales) was extremely helpful and we were able to do everything but test drive over the computer. Our vehicle was there waiting for us (in the showroom) so we could see it prior to test driving it. Our salesman was also very friendly and went through all the details prior to meeting with the sales manager/financing person. The only downside is Radley is further from our house (we are in Delaware) or wed go to them to purchase all of our Chevys. Thanks Radley for making this purchase super simple!
The customer service is extraordinary. They treated us with dignity and respect. Very happy with the whole process as it was very smooth.
Dropped my truck off for an inspection and oil change. When I got it back someone had gotten grease on my leather seats, grease all over the front grill and hood and grease all in the door jam as you enter into the drivers side. When I got it home and parked it in the garage I noticed oil dripping as well so when I looked there was excess oil dripping from the bottom of the frame bracing where they had not cleaned up at all. Very disappointed in the quality of the service that I received. At the end of the day they got done what I asked but I spent a couple hours cleaning up the mess that they left in my truck, on my truck and my garage floor.
Very great experience with Denise, got new vehicle no hassle no issue. Loved outcome
You all make it so easy and fast and everybody is so nice and polite and genuine.
Amber was amazing. She went out of her way to find my vehicle and to answer a lot of questions that I asked. Tony was very helpful on getting the car ready to go and making sure I was happy with it. Johnathan in the finance office was amazing and I felt very comfortable with him. And the guys in the detail shop that came out and hit the spots that were missed was great. There was another guy who Tony got to help was the best overall. He used to work in the detail shop and he went way over the top for making sure I was happy with my vehicle. I wish I could remember his name, but he was great!!!!
The process from starting my search online to count in for a test drive was a smooth transition. Karen did a fantastic job walking me through what I needed online and the Reyna did a phenomenal job with delivery and setup. If we didn’t just buy my wife a car from here a few months back, we would be coming back for her next.
Graham was an amazing resource. No pressure sales just very informational. He was very patient and gave us the attention we needed. I would highly recommend him to friends and family.
Stopped in for an inspection. In and out super fast.
My experience with this dealership was terrible. Employees were not welcoming upon arrival. There was a lack of communication and when staff was informed, it was the least of their concern . Calling this dealership with questions, concerns and follow up information is like pulling teeth. They screen your calls to the point that you cant be helped. The service departmentwas the worst. Dont waste your time . You should take your business elsewhere where you can be better served .
I arrived shortly before closing with a tire issue. I was provided great service in a timely manner.
This dealership is by far the best dealership i have ever been in. The service was off the charts great from everybody. Very professional, made me feel important from everybody.
Service advisor, Jason, helped to make the process more seamless and less stressful. He provided EXCELLENT customer service. I felt like a valued customer and will be back for future maintenance for my Chevy trax.Thank you Jason, as well as the shuttle driver, I dont recall his name. He was very courteous!
Awesome thank you Ky Napier at radley Chevrolet for being a upfront honest salesman. If i could give you a ten star rating i would.
Chris White got us in and out without any pressure of buying. I could not ask for a better car sales associate during our visit. Very professional and training a new salesman while doing it all. Great guy and had us in and out for our sale in no time.
It was something quick and simple. I needed the battery replaced and it was a quick process.
Jack Armstrong always goes above and beyond.. great service manager he is the only reason i use Radleys
I have purchased 2 vehicles in the last 4yrs and service from my salesman sales manager and finance person was top notch. My son plan to purchase a new truck in the next 6 month to continue doing business with the dealership. I look forward to doing more business in the future.
Worst customer service.Never return your call.One problem after another.I email the manager and get thanks for your feed back.Id expected more of the lines that a manager should try to fix the bad experiences. Once you buy the vehicle. Thats were it really goes down hill.
John Buckner answered any and every question I had. Great customer service! Jason from the service dept was pretty helpful as well.
My experience with the GREATEST SALES PERSON his name is ANTHONY COGHILL !!! I was greated by Mr. Coghill. I was shown a few different vehicles & he understood what exactly I was looking for, I have an disability, and Tony was able to make sale of truck nice and smooth, he went above and beyond. He delivered the truck to me and was able to finalize all the issues, that came up afterwards. I have never meet a salesman that was so customer service oriented. I would send everybody to ANTHONY COGHILL @ Radley Chevrolet.
My experiences over the past 9 years with your service department have always been excellent. I feel valued as a customer and receive great service. My Suburban and I thank you.
Very professional staff that are easy to work with!
Every person at your dealership was very friendly and helpful especially Paul
Shop Local - the entire staff at Radley know what customer service means and how to deliver it first class to their clients!!! They go out of their way to safely provide the car buying experience we all desire. That customer first culture runs from the top down...Jonathon Pittman, Bob Valentine and Drake Ward made my new Trail Boss buying experience enjoyable!!! Enjoyable and buying a new vehicle rarely go together but it does at Radley!!!
Dropped by service department to have oil and filter changed, and get State Inspection. These are no charge services since car was purchased there. Alignment, throttle body cleaning and air filter replacenent recommended, and performed by my request. Always fast, efficient, courteous, professional. Highly recommended!