I have worked with this dealership 2x in the last 3 years and both experiences were amazing. Our Salesperson Keith B was super easy to work with and talk to. Blaise who handled our financing was very nice and made the transaction quick and easy. I will be returning for my next car!

Purchased in 2017. I figure taking the car directly to the dealer is the best course of action. Not long ago I couldnt make it, so I went elsewhere for an oil change. The mechanic asked when was the last oil change. He showed me guck instead of oil. It looked like @ least 1 years worth of old oil. Never again.

A few days ago I left a less than complimentary review. Then, Shai from Paul Conte called me back to review point by point exactly what took place from their perspective and Im grateful for the call. That was excellent customer service and, yes, my car was fixed properly and PC over extended themselves to ensure I was driving a safe car.

If you are looking for a professional dealership look to Paul ConteCadillac.Here you will be treated with courtesy and respect, no gimmicks no hidden fees no BS. As they say at Paul Conte the price is the price. I havent had such a pleasant buying experience in 20 years. My sales rep Patrick was outstanding.Thank you Paul Conte I will see you again soon.

I write to say the treatment and services I received from Paul Conte service department was 100 % beautiful. They took great care of not just my car, but of myself as well. My car is running like a kitty cat after a mouse! It was a joy!

Amazing to deal with professional team; they wash the car every time as a courtesy.From their Sales team Sam Manning to their service advisor John Cusumano nothing but pleasurable experience.

I can honestly say this was my most pleasant car buying experience to date. My 2018 XT5 was suppose to be a promotion gift to myself and the experience and service I received here really made me enjoy the moment. The trade in was easy, the tutorial was easy and the payment process was easy. Definitely would recommend anyone to check it out for a positive car buying experience

Service department is awesome. Danny and all the guys are great. Never had any issues. Anything that might even come close to being an issue they handle immediately. The only reason Im not going with 5 stars is I believe the prices could be better. Thats comparing to other Caddy dealers .

Anthony Oropeza salesman extraordinaire began the Paul Conte experience. Did not feel worked felt included,, listened to and he was able to get me a respectable deal..All big money discussions should be that easy..By the way Debbie thank you for the bottle of water. All hands are on deck for the buyer.Again Anthony thanks for a great buying experience i would give you 10 🌟 ⭐ 💫Debbie

Courteous,friendly, knowledgeable.Accommodating.Coffee and bagels while you wait.They even washed down my CT6 after servicing .I drove over an hour to get there and I was recommended by another Cadillac dealership!That other dealership told me dont waste my time in Brooklyn go to Pauls.I am glad I did!

The staff was professional, courteous and informative. Was one of the best car buying experiences I have had. They delivered the car to our home at a time that worked best for us. Thank you to Rob and Anthony.

Dan is a great salesperson very respectful of our time and has patients with teaching and explaining everything from the contract to the delivery.Would recommend Dan to any one

Wish there was 6 stars! Anthony Oropeza made our experience simple, and pleasant!!! And we love our new car and would recommend anyone looking to Anthony for a honest, and reliable service.

EXCELLENT EXPERIENCE ALL PERSONAL ARE COURTEOUS AND PROFESSIONAL ESPECIALLY THE SALESMAN KEITH BOBRICK WOULD RECOMMEND HIM HIGHLY

It was the first time for me getting my escalade service here. The staff were very friendly and helpful. I waited about an hour which was perfect for me

We purchased a XT5 Cadillac from Paul Conte Cadillac in Freeport, and couldnt be happier. We went to several dealerships on Long Island and Paul Conte was the most helpful. They listened to what we wanted and were able to get it for us without any issues and at a great price! No other dealership came close or was as easy to deal with. Our salesman Greg was very professional & pleasant to work with, definitely would strongly recommend Paul Conte Cadillac for your next Cadillac purchase! I love mine!!

Excellent experience, every part of service Thoroughly explained . Problem solved very quickly thank you

My salesman Nelson Galeano was EXCELLENT! He gave me a great price - no haggling - and he just seemed like a very nice guy! To beat all, he gave me a congratualtions cake when I left! I highly recommend seeing him if you are in the market for a Cadillac!

Wonderful sales and service personnel at Paul Conte Cadillac. I feelconfident and trust their work when I go there and I will probably continue doing business with them for a very long time. (I also love Sam!) :)

Jim Rapp is an excellent salesman and Frank is wonderful to deal with as well. Good Deal, no headaches.

The Paul Conte Cadillac Service Representative Ryan is very knowledgeable, Professional and was very helpful, and the Cadillac Mechanics Gary and Pete are Great. Im always pleased with the Paul Conte Cadillac Service.

I just picked up my 2021 XT6 premium luxury that I had built with every spec to my liking and couldn’t be happier with my first Cadillac experience! Even with the chip shortage my Caddy was delivered on time.This is all thanks to Pat McCabe. I’ve never dealt with a more communicative, honest and diligent salesperson. I got a great deal. He isn’t pushy at all, didn’t try to pitch any BS and truly gives the red carpet experience. All my paperwork was ready to be signed, I was in and out and he even returned my old car for me. I’ll only deal with Pat moving forward. Thanks again!

Efficient service. Adhere effectively to COVID19 protocols. Will certainly return.

Talent and Experience is what you get when you deal with Paul Conte Cadillac dealershipThe expert team...The service representatives are all on point and get the job done...shout out to John...and the top mechanics holding it down...and they make sure you ride out shining, as they wash your car...Thank you guys!

Professional, Respectful and Excellent Service whether you are buying a new vehicle or using their great service department.They make you feel like family every time you stop by.And they have bagels.

Keith was patient and knowledgeable. It was a very comfortable transaction, no pressure. Definitely consider this group if youre looking for a new vehicle.

Great experience from start to finish. Straightforward sales process and very thorough tutorial on delivery. Paul Conte Cadillac exhibits the kind of professionalism thats all too rare these days.

Excellent,complete,and even wash my car at the end! Thank You Paul Conte.

Very disappointed! Ive been using p.c. for service for almost 7 years since I bought my car there in 2014 very disappointed in the last service

Always make you feel comfortable,Not pressured.

Not a fan at all! Bring car in to get it checked dont thoroughly check it. Left pieces of my door handle off. Tell me My AC is fine 2 days later my ac isnt working. Paul Conte Cadillac in freeport makes you think your walking into an old sopranos episode. Unhelpful, rude, slow moving, old school pen and paper operation. They should look at a mercedes service center and the way things are handled for a reference of what a place is like.

Extremely professional. Everyone...

(See first part of my review in another section as it was too long to post together).....I was sold an unsafe car, not in the condition that the manager who did a visual inspection said it was in. I then emailed a picture of the part hanging in my wheel well to the manager who said hed look into things. That day the service manager calls me and attempts to say that everyone makes a mistake and his guy must have missed it but I should be understanding. I then told him a blind and deaf person would have been able to catch the fact that an obvious noise would lead someone to check the area it was coming from so I was calling the situation out for what it was; which is fraud. I then waited several more days without a car to get to work, again losing money and finally had to threaten to file a lawsuit to get PCC to refund my money; however, 2 weeks later and not all of my money was refunded. Funny thing; when i called to speak to Paul Conte, whose name is on the sign, everyone advised me that he does not come into his own business anymore.....did he die or something? Note to Paul Conte, who knows, perhaps the next customer that buys a car will end up dead because of a safety issue they fail to check on or just plain did not know about because the car they bought from your dealership did not make any noises like mine did. Perhaps I am a One-Off because the dealership seems to have good reviews so all I can discuss is about my experience. And perhaps since I was from out of state they just figured they would sell me a car with issues and Id just deal with them myself. Long and short, between lost work and expenses PCC cost me almost $1,500. Funny thing, they need me to sign paperwork for them because of a DMV issue and have contacted me several times now, but when it came to me needing their support, i was left hanging. What they should have done was get me a rental car while they fixed all the issues, Instead it appears they knew that all of those issues were going to cost too much and they’d lose any profit and they wanted the car back to either repair and sell for more, or do another slap and tickle job and sell it to another unsuspecting person. Check out the picture below; how could this be missed?????!!!!!

Best car leasing experience Ive ever had. All of the employees at Paul Conte Cadillac are exceptional and provide the utmost professional customer experience. If youre looking for a great salesman who will treat you like family and give you a fair, honest deal...ask for Dan. Highly recommend!

Great service! Thank you

Ryan and the rest of the Paul Conti group are the best of the bunch going out of their way to help me out in every way possible, they are the real thanks again for all the help! 👍🏽❤️🙏🏽

Definitely the best service department. Always happy to help and make me feel at ease. Very friendly staff....

My experience at this dealership was amazing. From deciding on which vehicle I should lease to the completing of the paperwork. Keith was terrific and extremely professional. The entire experience was the most pleasant I ever had with a dealership. When I received the car it was prepped perfectly and Keith went over all the features of my new cadillac. Love my XT5 and so glad I decided to visit Paul Conte Cadillac and connect with Keith!!

I have always been completely satisfied with the service of Paul Conte Cadillac for about 15 years. There service included a 2007 and a 2015 Escalade.

I have been a customer of Paul Conte Cadillac for over 14 years. I find their sales and service over this period to have been extremely expert and professional that I have introduced my daughter to Paul Conte Cadillac to take car of her new car need.Paul Conte Cadillac is the very best dealership Ive ever experienced.

I have been driving my 2013 Cadillac XTS4 (Premium edition) for 8 years, and it has performed and continues to drive as flawlessly today as it did when I drove it out of the Paul Conte dealership in Freeport, NY. Each and every service visit over these past 8 years has been rated 5-stars, not due to luck or good fortune, but because of the most trustworthy, experienced and competent service department to carry the Cadillac name. Whether its a 7,500 mile routine oil & filter change and inspection, or for a recommended maintenance visit, or the rare repair and auto part replacement, nobody touches my Cadillac XTS but the Paul Conte people. Why? Because they actually care about whats best for my Cadillac, and always have the owners best interest at heart. Kudos to service manager, Shai Nadav, and his team of service technicians. But my highest rating goes to my long-time master service advisor, Danny Giannini. Danny has overseen the care and maintenance of my Cadillac ever since I purchased it 8 years ago. From the time I check in with him, until he has my car driven up to me, after all work has been completed, including a complimentary carwash, Danny isnt satisfied until he knows I am completely satisfied. So if you drive a Cadillac and want to have it serviced the way Cadillac expects its cars to be serviced, bring it to Paul Conte Cadillac. And, do yourself a favor...ask for Danny Giannini as soon as you check in.

Great customer service. SO happy I brought my car to Paul Conte after the dealership I purchased the car from did NOTHING while they had my car for a total of 3+ weeks over 2 different visits. I then brought it to Conte based on the positive reviews and Im so glad I did. They actually listened to my concerns, found the issue and addressed the problem. 5 stars!!!! Thank you!!!

Very good service was always taken care never had a problem

This family operated dealership is genuinely friendly and knows their Business. They took carenof my service needs quickky, and did not push other work. I recomend Paul Conte Cadillac in Freeport, Long Island, New York.

Great service team. Made me feel Special..quick work and super efficient.

Polite, nice, honest, ‏clean and quick. Came for an oil change and spring and shock check. The service was impeccable. My advisor was Danny who was very informative. Shai the manager made sure that I was taken care of right away, and when he saw that the repairs would take time he offered me a loaner car so I would not be inconvenienced. I would certainly use them again and recommend this establishment for those who own Cadillac cars for any service needs.

I am glad I bought my car at this place. Great experience in every aspect. Thank you Pat and Lauren for making my first Escalade purchase experience as smooth as the car :) Can’t wait to come back in few years!!!

Horrible service department, don’t come here.

Everyone was courteous professional and helpful. Nelson was great I’m very satisfied I chose this dealership

I went to Cadillac for service and I was very satisfied with the work they did. Great service and on time, pleasure to deal with. John Cusumano was my service provider and was very professional.

Very professional and great service. Ryan kept me informed of the repairs and the time it would take to complete the work.

Attentive,very easy to deal with been going there 20 years

Pleased with the work done. Very happy - John is an excellent service writer.

They did not service my 2008 Cadillac DTS which had an electrical problem and I needed help they told me there was too many miles on the car a hundred and thirty-three thousand miles on the car and for that I would not recommend Paul Conte to anyone

Professional Treatment. Very pleased inevery way.

First time Caddy owner. Wouldn’t of done it if it wasn’tFor Keith. My Maserati Lease was going to end and he made the transition very smoothly. He took care ofEverything that had to be done. Got us in a Hot White XT6 Sport top of the line. We love it!. Thanks again Evryone @PaulConteCadillac

We just purchased a 2020 Cadillac XT6 from Paul Conte Cadillac. It was the exact vehicle I was looking for, so we decided to fly in and drive it home. The vehicle is in good shape (except for one small missing piece that was either missing and we didnt notice or fell off during the commute home). However, the part I would not recommend is dealing with Nelson. He is difficult to deal with and I had much better luck when I was able to contact the sales manager, Frank and general manager, Tim. I honestly wish I had dealt with a sales manager from the beginning. Nelson, the sales consultant didnt respond in a timely manner on several occasions, struggled to get answers, and wasnt willing to listen when we communicated via phone call and came across as demeaning. He laughed when I questioned a full tank of gas, wasnt willing to work with us on transportation from the airport, didnt have the paperwork ready as promised on the day of our arrival and he tried to give us a WHITE car instead of the black one we were buying. He pushed to have us sign papers before viewing the car that we had flown in to view/purchase and requested things we had already provided (like a copy of drivers license) to stall upon arrival while he finished printing necessary paperwork.After chatting with the managers, they were able and willing to help us tremendously.

Cannot say enough positive things about Paul Conte Cadillac. They are all professional courteous and extremely accommodating at any given time I can go there with any kind of problem and they immediately attend to my needs I am never turned away I have dealt with many different dealerships over the years and there is no other one that compares to yours top top notch also want at this time to commend Pat Mc Cabe in the sales department Ive bought several cars from him and he made every deal a pleasure no b/s always gave me the best deals and it was always quick in and out

As usual great service fair prices! Danny is always helpful -PLEASED!

Great service with a very professional manager always willing to provide excellent customer service.

Positive all the way, and I’m generally not easy to please. Great car, great price, good service. Perhaps they could be more responsive to answering emails. I had to bring the car back a few days after getting it, so that the Service area could do something we had negotiated with the sale. That went smoothly as well. So, it’s 5 stars from me

I havt to say that Jim Rapp is the man!!! great Service!! he made sure i was well taken care off thanks Jim!! Paul Conte Cadillac great Dealer!Anthony Golding said so!!

Good service, good communication.Completed service above expectations.

Great experience when purchasing my new car... Thank you Jim Rapp, Time and Blaze...

My experience with Paul Conte Cadillac was very smooth from start to finish. Sales rep Pat McCabe helped me get used to the features of my new car, set up my OnStar account, and even buffed out a scratch I noticed on one of the door panels. I will absolutely consider them for my future vehicle needs.

Car shopping has never been an enjoyable experience but Keith Bobrick at Paul Conte Cadillac has thankfully changed the experience for me.Keith is very kind, patient, knowledgeable and even had a sense of humor with all of my indecisiveness. He was very cool, calm and collected throughout the entire process and never tried to push anything on me or rush me to make a decision. He found my beautiful new Cadillac XT6 and spent time going over the whole car with me even though the dealership was about to close for the night. The sale is done and he continues to answer questions for me and I truly appreciate his continued communication. Paul Conte Cadillac should be proud to have Keith on their sales team, he seems to be a dedicated honest worker and that’s what people want!

My experience was pretty good but the Google Play and Navigation were not explained fully.

I chose this dealership because It was local and family owned. I was expecting excellent customer service. I gave dealership a 2 because I did have good experience with Sales Manager Timothy Hardway. He contacted me by email very soon after my visit and worked with me for several weeks to find the right deal.My experience with the Sales associate Gregory was the opposite. No followup after sale. When I went into receive my car. Had to wait over 2 hours for delivery and Had to learn about the Bells and Whistles on my own. Thank god I had my nephew to help learn about the vehicle.

Cadillac is luxurious and the sales rep that I worked with was super helpful. He spent so much time working with me to get the car that I wanted. I really appreciated how thorough and helpful the Conte team was.

The receptionist greeted me as I stepped into a clean and organized showroom on both visits.I was given excuses as to why, the vehicle was not available for me to see, check out or test drive. I was given the opportunity to see the grey metallic color of the car! Prior to my 1st visit, I was offered information on a black vehicle: I did not specify that I did NOT want a black vehicle. I checked out their website and saw a grey metallic and reached out to them again and made an appointment to what I thought was to check out the vehicle.My Cadillac stated that it had 2 miles on the odometer (website and agreement) which was untrue. The odometer read 18 miles the day I picked it up?!!! Even though I felt there was lack of authenticity on the dealers part, I did drive my Cadillac home. I will recommend all my friends and family to check out Cadillac and Paul Conte and especially use caution when visiting car dealers.

We have been buying cars from Paul Conte for over 30 years and have always been satisfied. Their service department is the best. They do what needs to be done on a timely basis. There are no surprises. The service, sales and finance people have always been delightful. Its a great dealership.

Personal and attentive staff. Always accommodating.

Last Week my wife broke down with her 2020 XT6 that was purchased at Paul Conte Cadillac. She got a flat tire while driving home from in the early evening. She called me at work at 530pm. I have been in the auto business for years and still work as a service manager. I immediately departed to meet her and help her. Fortunately she thought to contact OnStar who dispatched Cadillac Roadside. By the time I arrived an agent from Paul Conte, Pete Seymour was already there hard at work changing the tire and putting on the spare. I have know Pete for many years and was relieved it was him who arrived to assist my wife. My wife and I were very grateful. She remembered Pete from a previous Paul Conte Cadillac she owned and he assisted her before. It is times like this that cause us to remember where our loyalty comes from. The reason why we return to Paul Conte is not only because they sell great cars by employ such awesome people. Anyone who is considering a new car should always remember that it is more than the overall purchase experience andPrice that keeps a consumer returning but the people who are responsible for maintaining your car! ThNks to the staff at Paul Conte Cadillac

Quick, competent service, hassle free, no B.S.

2019 CT6 Top of the line fully loaded PREMIUM DELUXE CADILLAC Beautiful Car second purchase and the deals get better every time its a pleasure to do business with this dealership. Also my Deepest Sympathy and Condolences to the Paul Conte Family

This was the easiest dealership I have worked with. I was in and out in 2 hours. Greg and Blaise were efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Greg Netz if your looking for a caddy

Ive been searching for a new SUV for the past 5 months as my GMC Acadias lease was up. I had a few terrible experiences with other dealerships and no luck finding a new or preowned GMC due to lack promos and inventory due to Covid. After spending time with the GMC dealership that I leased 3 of my previous Acadias with, my wife decided to head home without any options, but before we did we stopped at Paul Conte Cadillac. We never considered Cadillac as an option and EXTREMELY HAPPY we did! We had the ABSOLUTE PLEASURE of working with Jim Rapp who found us our new family vehicle. Jim listened to our previous experiences with caring and compassion. His years of experience and honesty were like nothing we had ever experienced in the car buying process before. Their finance manager Blaze was also a pleasure to work with and made the experience seamless and haggle free. I can not express enough how happy I am with Paul Conte Cadillac and how they have made me and my wife Cadillac fans for life. They are an absolute CLASS ACT!!!

Moe the body guy is the best paint wirk was top of the line worked all night on my Escalade looks great thank you

Wonderful service by sales manager Danny as well as the mechanic team. Top notch!

I used BEST Auto Leasing to purchase my Cadillac from Paul Conte Cadillac. The process was extremely simple and the price was unbeatable! I am very happy with my XT4 and would recommend this duo any day of the week! Greg was an amazing salesman and didn’t make me feel pressured in anyway and was extremely informative. Danny helped explained the vehicle features in detail and I feel confident with the operation of the many features the car has to offer. Overall an excellent experience!

Best Sales reps, great cars, excellent service department,best prices, best coffee!

Excellent service. The moment you walk in you are treated to excellent service in a professional manner. Everyone that I have interacted with in this dealership is a true professional. The service people are so nice and DONT try to oversell repairs. The work is done quick and efficiently.

Great Dealership. Friendly. No pressure. Also, from my research, one of the best prices and deals, around.

Quick and efficient. very good location

Im still waiting for parts that were supposed to have been ordered more than two weeks ago Im not pleased right now .

Mr Brendler just delivered my 2021 Escalade. 5 star service. Took his time to explain everything and was very helpful!! Highly recommend Mr brendler !! Thank you for everything

I visited several dealers and did not feel comfortable. My husband suggested we go to Paul Conte where we purchased our last car. Well, Nelson was amazing and extremely knowledgeable. He was able to explain the many new features in way that was easy to understand. Additionally he walked us through the entire process for the purchased and encouraged us to return for additional tutoring on the numerous new features. When I am ready to buy another car I will go see Nelson. The Singletons

Great experience buying a car. They are friendly and so helpful!!

I waited a week for a service appointment in January 2020, for my 2003 Cadillac, with a service engine light.I thought that the car would be looked at either the day I gave them the car, or the next day.. when I called to inquire, I was told that the appointment date was only to take the car in.. Bottom line is they charged me $750.00 for the repair, after keeping the car several days more. Within 50 miles of driving the car, the same issue came back. I called service to ask about what were the next steps, and was told that it would cost more money. I asked about what they said was under warranty for 12K miles, and was told that they would need to replace more parts, and it would cost me more money. After a diagnostic fee of $160.00 and 600 more for repairs, I was back at the beginning.Terrible service and interaction,I will never use again, and will never purchase a car from them..I would like to give them ZERO stars.

Dropped off my car for an oil change this morning and the check in process was quick and efficient. I received a phone call not long after that the car was ready for pick up. When I arrived, my car was being dried off! I desperately needed a wash so I was thrilled to see that. Ryan came out personally to return my keys and check that everything had been done. Great customer service and the little personal touches make it even more enjoyable. I will definitely return, Thank you for a great experience.

I am enjoying each experience with you guys! Always professional, courteous and friendly. Danny is awesome!

Went in at 1 pm was out by 3 you guys rock. Service my guy car by them twice

All staff is exceptional. Positive, helpful and friendly. Thank you

Nelson, Frank, and Lauren got me exactly what i wanted and a great deal. Couldnt be happier

Want to give a shout out to service department employee Ryan. Although I didnt purchase my vehicle from them I walked in today without an appointment, and he made my visit painless and quick. Also wanted to say Chrissy was very professional and enthusiastic. Recommend them for all Cadillac owners!

Paul Conte Cadillac dealership is a great place to buy a car. The salesperson Danny was great to work with. His manager Frank was also very helpful. Its my second car leased from them . I will be back.

Some emissions thing, they changed in one hour. Good coffee there...washed my car...nice

The service was great but the labor charge of over $352 to remove a door panel and replace a switch ($57) is a little much for 2 hrs.

Ive had my car here 5 times in 2 months and they have yet to resolve the issue.

Great service and employees