Great crowd management considering how popular it seemed to be today w/ few people opting to mask. Tania provided great service and helped my selection process go smoothly by not focusing on the upsell and showing me exactly what I asked to see.

Super Busy! Even though the line looked long the associates came outside to help get you started so it moved pretty fast. Very sweet staff, 3 different girls gave me advice on what charms to buy and what they thought would look nice. (I was starting a charm bracelet for my wife and had no idea where to start)Even with things being so busy I never felt rushed. I really appreciated how involved the customer service was at this location.

Cant say Ive ever had a bad experience. Thanks ladies 😁

I had to go get my bracelet resized. They were very helpful even though it was close to closing. This location is close to my house so I will be back.

I came here with my wife to get an idea what she likes and get her finger sized. They attended us quickly and the employee was very attentive in showing all the charms we ask for. I would recommend coming here. It nice, clean and very organized. Please Share, Like and follow me for more true Ratings. #JayTrueRatings

Well if you want rude looks and to be talked about as you walk out AFTER YOU STILL BOUGHT A RING this is the place to go. Usually really nice workers but I went there the other day with my husband and the lady that helped us so so rude didn’t even make eye contact or talk. she rolled her eyes when I asked to see another size. I understand with holidays it can be a busy time I’ve worked in retail so I know the difference between stressed and just rude. She then went up to her other co workers and I saw them all look at me and started laughing ? We bought the ring so I don’t understand the rude looks and what was so funny .

Excelent service

Loved the very informative cashiers - knowledgeable- helped my husband pick out the best Valentines gift

Customer service is amazing! Most of the girls are super friendly, they give suggestions to your budget and needs/wants. Definitely recommend going here if you have questions or concerns. They arent doing cleanings atm only down side. Untik further noticed they said.

Excelente services, Katia was very professional and friendly.

Everybody was so nice and super helpful

I love my bracelet.

Paid for warranty, then pandemic happened. I was on last days and they refused to fix my ring. They were not taking repairs so they would not replace. Just saying, this would be 3rd time because stones dont stay set Its bs. They should have extended it but no, they were just rude.

I love their charms, and their charming employees. its constantly new varieties, they are not small and fragile and they are very well designed, pretty and have something for every occasion. ive found i more often buy online and get store pickup. but they clean your bracelets and are happy to let you look at any product and never seem overworked or annoyed.

I took my bracelet to get cleaned on three difference occasions the machine was not working each time. The last time the salesperson took the bracelet to the back and came back 10 minutes later with the bracelet claiming she cleaned it. The bracelet was still dirty. The sale people at this store is rude, terrible customer service and only trying to make a dollar. I went to Pandora in the galleria in the customer service was excellent. They were professional. They cleaned my bracelets and I purchased two more charms. I will never buy another items and tell my friend and coworkers what poor service I received. Dont go to this store.

Great service, very attentive! Store has been very clean every time I’ve visited. Loved my purchase, will definitely be coming back!

The lady who helped me was really nice & cleaned all 3 of my rings really good. Look just like new!

I was here to exchange a ring i had purchased earlier this year and i had no problems with the staff! They were very helpful and provided excellent service!

Many items are not in the store. After we stood in the lone for 25 minutes, we chose the items we wanted to choose from. But there were only 1 available out of 6. Then we chose one that we did not see on the catalog but the sales person did not tell us! When we were about to pay for it we were told that it is a final sale item and cannot be exchanged or refunded! So we spend almost an hour to reach at this option. So I told her it is a gift what options do they have if the person doesnt like it. We got a gift reciept and were told if that happened it could be only exchanged with another final sale item😑. I think this is really a bad sale approach. There should have been options like store credit or alternative purchase options. Nope!

They force you to wear masks

Customer service impeccable.

Theyre so nice. We got the perfect gift. Awesome prices for the best jewelry weve ever owned. Thanks!!!!

Great service!! I went into the store not knowing what to buy and the workers there really know their stuff, Im so happy about the new bracelet I started :)

This is one of my favorite stores to visit. The customer service is always great!

I got my first pandora bracelet from this location!!! i love my bracelet, i have been wanting one for years and i was finally able to purchase one. i want to thank the staff of this baybrook location for being patient with me, i was able to comfortably choose what i wanted . The girls that helped me were so sweet,friendly and very nice. I truly appreciate their help in build my first bracelet. I will keep return to this location time and time again. if you read this,thank you ladies !!! Highly satisfied !!

Place is a disaster. One register fo Christmas time. No one helps all huddled around register. I guess I was returning and no commission involved so no help available. Wont be back

Products are nest service wasnt bad, but could have improved. The employees seemed to be more interested in mobile devices then assisting customers.

It was such an amazing experience all the girls who work there were so nice to me. I left with a very good impression. :)

They have lot to vhoose from nd great.prices and great employees

Love, love this store. The girls are very helpful. I got a Houston TEXANS charm and after a few months some of the enamel came off, I thought they would not exchange it so I didnt do anything about it. After about a year I went to exchange a necklace and I asked about exchanging the charm they said they would exchange it for another TEXANS charm but they were out at the moment (it was Christmas time), so after 2 months I went to ask if they had them in stock, they did and they exchanged it with no problem at all. I have 2 full bracelets and most of the charms have been purchased at the Baybrook location and every time it has been a great experience. People who complain are people who are never happy and most likely as soon as they walk into the store they are already acting rude and frustrated. Im a firm believer that if you are nice to people, people will be nice to you!

Best Jewelery Store and Best Customer Service

Workers are very friendly! They are so helpful!

Good store very busy

Nice store to buy your jewelry. Not in Kemah store.

ALWAYS AMAZING!

Too expensive... but made my wife really happy

It’s ok, almost all the time I try to get something cleaned, or the machine don’t work or don’t have time

Horrible service ! I recently went to the store twice and the workers did not want to help the way they should. They gave attitude the both times I went and my questions were being ignored .

Waited for awhile prices are to high

Nice jewelry and service.

The ladies love i

Girls are really helpful!

The worst service, very lazy staff!!!!!Little selection!!!!One register!I would have gone to Jared, will from now on!

Awesome

Customer service

It was excellent good attention if I recommend it and if I go back to Pandora

Great service, personalized attention.

Odalyz very kind

Super excellent jewelry !!!

I always go to Pandora..excellent choice for a gift

Excellent service very kind the miss Who took care of us

Highly recommended the place, very professional sellers and patients. No problem with English, some speak Spanish.

A variety of merchandise for all tastes

🥰