I am very grateful to this Auto Zone team including managers, Molly, Alex, & Stephen!! They have come to my aid EVERY time I ask!! Most pressing issues being key fob & maintaining it until new fob arrives, helping me start my car after battery died, & great Customer Service!! I buy my coolant & transmissions fluid there every week…I am forever grateful to them for treating me as a very valued customer & respecting me even tho’ I am a 75 yo widow working on a limited budget!! Thank you for having such well qualified employees who are committed to customer service!!!

Brandi and Jose were excellent. Both very helpful and courteous. Got me in and out very quickly with a new battery and diagnosis of check engine light. Really helped turn around a bad morning for me. Thanks again!

Store good. Corporate bad. Read on...The online ordering process went pretty smooth. I was able to determine this location had all the parts I needed in stock. After placing the order I started heading to the store (about 30 minute drive) and half way there I received notification my order was ready for pickup. When I arrived at the site there was a little wait before my turn at the counter. I was able to quickly get my order and be omw to repairing my vehicle in no time.Now here is my complaint. Its not the store fault but a corporate one. When I went to the website it gave me a coupon code for $10 off my order. But upon checkout it wouldnt let me use it unless I ordered parts shipped from one store to another or to my home. Then as part of the online ordering process it created me a rewards account. Then in bold letters it said that this transaction was not eligible for rewards. At the store there was a sign in the entrance that said $5 rewards for signing up as a new member if you spend over $20. I dont understand why my ordering online for in store pickup caused me to lose out on all the rewards and discounts. I spent almost $200 on brake shoes, drums, hardware and fluids.UPDATE: Logged into the website the day after my purchase and see this 20% of orders over $100 with free shipping. Honey tried this coupon code and it was also denied due to in store pickup.

Always have my products service always good, manager is very knowledgeable, went out of his way to help us .

I purchased some things for my car. The staff is very nice and helpful. This is what customer service is all about.Deborah Peppard

Visited this Location for the first on 08/14/21. Needed a new Battery, the employee installed my Battery without any problems. At least what I thought. Got in my Vehicle during my lunch hour on 08/17/21. My Vehicle wouldn’t start and nothing would come on. Had my vehicle towed 30 miles away which is closet to my home to get it checked out. I received a call from the repair shop, telling me my Battery Terminal was cracked during Installation of my new Battery. I called the local store manager explained to her what had happened.. Haven’t heard back from her since 08/17/21. I would like a call from the District Manager or Owner. Not happy at with the service or lack of concern from the store manager

First time visiting here. I needed a new brake light for my car for my vehicle inspection to renew my registration. I don’t know much about vehicles. He was super helpful, looked up my make and model, and even came out and took a look at the car to see if he could replace it for me really quickly. He helped me replace it and was super friendly. Highly recommend this location!

Inexperienced with installing a car battery. Car kept stalling repeatedly after getting the new battery. Went back right away to have them fix it, but they told me it was my alternator that was causing the issue. Not true. Took the car to a reputable auto shop and the auto shop connected the battery properly and checked my alternator which was working fine. Cost me extra money for someone else to connect the battery because these people did not know what they were doing and lied that it was my alternator. Very disappointed with this place.

Great store and staff. Very honest. We thought we had a bad battery but they check it for free and did not sell us one

Great customer service Matt and Molly are the best.. would definitely recommend them for all your needs

Excellent customer service. Fast and efficient. Store manager came out to my car to help decide the correct battery clamp that I should buy.

We had a problem with our car’s alternator.Mr.Julian and The manager Mr.Alex took extracare of us!We appreciate them so much.This is the kind of customer service we need ! To all Auto-zonecompany you hire great people here in Frisco!!God bless you and more power!!

Steven went above and beyond to assist this damsel in distress. I was generously blessed 3 different times at this particular store. Will definitely be remembered!

Steve was professional and knowledgeable in the replacement of my truck’s battery. Thank you for saving the day.

Nice staff and helpful, just wish they had a little better selection of metal polishes and detailing spray.

Had a car breakdown, figured out it was the battery pretty quick. Took the old one out brought it in and got it tested that it was in fact dead. Bought a new duralast battery and installed it in the car and she fired right up.Store associates were friendly and helpful.

Whenever I stop by this Auto Zone its amazing how service oriented they are, and knowledgeable about all vehicles. Steve and Brandy very helpful today!

I want to thank Miss.T for her excellent customer service. She is very friendly and knowledgeable about the products sold in the store.In addition, she always goes above and beyond her call of duty to ensure that I have received the best service and all my questions have been accurately answered.She truly is a blessing.

Very friendly and helpful! I was in and out in five minutes.

Almost any and everything you need for your car and theyll help you out if needed. Thanks AutoZone.

Closest auto parts store thats not a dealership. Can slightly be long wait times but overall nice staff.

Zachary at AutoZone helped me quickly to get a new battery, everyone at the store was very nice.

Really nice and organized store, gentleman at the counter helped me get some extra lug nuts I needed. Great experience, thanks!

I always get great service. They never hesitate to help me or answer any questions. With installing my brake light or windshield wipers. I thank team member Alex for his friendly service and helping me install my windshield wipers.

Stellar courtesy by staff. I went there to replace a defective low beam headlamp for my car, as a mechanic shop just upscaled the quote. Not only did I buy my halogen headlamp for half the price as the quote by this other shop, the staff also skillfully and quickly put it on for me! They also had a few options to choose from. Keep the service going, guys! Much appreciated.

I normally go into this location and get great customer service. The last few times I was (not) helped by a older woman who was so rude and kept shaking her head at me. She said that they cant come out to the car due to COVID (understandable) unless it was for a check engine light which is exactly what I told her I had. Additionally, at that same time another worker was helping another customer outside. She was also argumentative and overall made me feel like leaving and not returning.

Im pretty sure I hit the jackpot when it comes to finding the friendliest Autozone employees! I had a great experience here today! These guys were a huge help!

Very helpful and friendly service. I even received assistance with my my order...taken to my car without even asking.

Amazing customer service! Thank you so much!!!

Great friendly service. And very helpful

Normally love auto zone but when I came in no one even noticed me. I just found what I needed paid and left.

Great service from Jose. He helped with my new car battery from purchase to installation and removal. He paid attention to the details too. He made sure the leaked battery acid from the old battery was cleaned up and terminals were cleaned before putting the new battery in.

I popped into the store today needing help with a small issue and Tonja was extremely helpful. She immediately asked what was needed and my problem was resolved within minutes. Thank you so much fir your help today.

I went to this Autozone today and received great customer service from Tonja. She was so sweet and helpful and knows her stuff. When you go to this autozone ask for Tonja! I appreciate all her help today.

Excellent help and support. I highly recommend this location.

Alex was extremely friendly and helpful. I have always chosen Auto Zone, but that was in Mansfield, I have to say the customer service from Alex was above and beyond, thank you Auto Zone on Preston Rd in Frisco.

There were two employees behind the desk I walked all the way through the store there were no other people anywhere else and they were still talking to each other and never acknowledged my presence

Stopped by because the water fluid for my windshield wipers werent working.Nick did an amazing job in accommodating me and answering my questions. 5/5 STARS!

Very friendly and helpful staff...

Always get the help I need!

Good service if its not busy!

I had the worst service EVER by a woman they call T. She was SO rude that if I didnt need to make the purchase I would have left everything behind and walked away. People have bad days and bad moments. I understand, but she didnt even try to apologize or make things right.

Thank you so much Miss T !! You made this normally horrible experience painless. She checked my battery and alternator and determined they both needed replaced. Miss T showed me all my options and the differences including price. She help me get the best deal possible. She helped get me in contact with someone who could install the parts. Thank you for your AMAZING customer service!

Exceptional service there always fast theyre always friendly if you called on the phone and asked about parts or even mechanical issues they can sometimes help they helped me very much I really appreciated that

I haven’t had a great customer experience like this in a while! Everyone at this location truly takes pride in that store! A special thank you to will as well for helping me swap out my car battery! 10/10 would recommend.

Had what needed and good service

Had what I needed and even sold it to me. No complaints!

Great Auto Zone! Very helpful staff.

Very nice and helpful. I needed a rear windshield wiper and the assistant manager put it on for me. Very good service!

Awesome service. Been here too often, they help out every time

Great team over here, they are extremely helpful.

I wanted to share my experience at AutoZone in Frisco off Preston Rd. I had to buy a new battery and alternator and was helped by an employee named Tonja. She went above and beyond to help me out and I can’t say enough great things about Tonja. You’re the best!

Not my regular autozone but still great service

Customer service has gone down hill dramatically. Been a loyal Autozone customer for years. They just point and say its over there then runs outside and smokes. Seriously considering using other places.

Brandon is EXCEPTIONAL in assisting my fiancé and I this evening! I mean hands down the best service auto zone has ever given me. I got my tires rotated and a donut put on and it took 5 minutes Tops. Brandon thank you so much!!!

Went here to get a bulb for my back tail light. They had the product in stock. I did have to find it myself. The staff was overwhelmed with customers. Checkout was long and the credit card machine was down. Good thing I had some cash on me. Mostly I was happy they.let.me use the bathroom and had the buld I needed.

Sound advice and allowed use of one of their Allen wrenches.

I called the store to see if they had a particular part for my vehicle and the guy (Steve-Parts Manager) put me on hold to check . Well, he comes back, told me he has one and I asked him to hold it for me.Steve toke my info and I moseyed on over to get disappointed because not only did they not have the part but he lied as if he’d really looked.

I dont know if some one will read this but some needs to give Alex a raise for the absolutely best customer service Ive ever recieved at any autozone. Autozone has gained a new customer!

Took my car in to get a new battery. Staff member Snapped the screw on the positive terminal which secures the battery to the clamp/wires. They can’t change out the terminal clamp since there was some corrosion on there so they suggest I take it elsewhere to have someone take it off. They didn’t have a screw to replace it. Mind you, the screw didn’t snap because it was corroded because I literally took it off the day before with no problem. The guy had tightened the screw the wrong way with the ratchet. Screw was facing away from him and he was tightening left- which means he was actually tightening right.

Great and fast service

Man, give Alex D. a raise! This man helped me when my car broke down, battery wouldn’t jump, and helped me diagnose the issue properly.What’s funny is that when we tried to jump my car with cables, the car just wouldn’t start. But Alex recommended to try the Noco jumper box. Funny thing is when I used this tool, the car computer said call Infiniti service.Number 1. Don’t ever buy an Infiniti. I have regretted it ever since.Number 2. If you need auto parts, check for Alex at AutoZone!!Gracias, amigo!

I always love coming to this store! Everyone its always so helpful! Will really helped me so much! He found me the best battery and even installed it for me!! Great customer service Will(: Thank you!!

Didnt have what I needed :(

Really good store

Well done Will!! Just want to thank you for the excellent customer service and expertise you delivered today regarding windshield wipers!! Also, I’ve been to this Auto Zone several times and everyone there is knowledgeable, fast, and helpful! Highly recommend!

Very helpful will be returning

Nick was great at providing service. Got my battery and air filter changed in notime. Will recommend.

Alex went beyond needed to fix the horn on my car... he is an asset to your store

Alex D was an amazing help. Great service

This is probably the best store that I have been to. They were really good and willing to help instead of just get to the next person

Got us in and out quickly, respecting social distancing, and being friendly at the same time. Appreciated.

🙌

Good service. Very knowledgeable associates. My only concern was that no one in the store was wearing a mask.

By far the best autozone I been to. I travel from Dallas just to come too this store

What a lousy service this morning telling me they don’t have a tire gauge that I could borrow when I self checked sure had plenty bin to this location plenty of times with good service but today was less then good

Went into the store the first time was nice until I heard associates using a large amount of profound words needless to say. Glad that day my kids wasn’t with me. Douglas C. Needs to be more professional and if he have issues with his training he need to take that in the office and not in front of customers very unprofessional. Wonder if Other stores are like this?

All my needs are met at autozone. Friendly and very helpful staff. Will check a few things if you pull in with issues. And very Knowledgeable which is helpful when your not sure. Only place I buy my parts.

Kat did a good job helping me and should be commended!

Rudest employee Ive ever dealt with. She actually tried to start a screaming match over windshield wipers

Folks were very helpful and even installed my battery.

The manager Adam had the products I requested on the counter and ready when I arrived! I was in and out in a timely manner!! Thanks

Went into the store meet a young boy named Luis . IAsked him if they could fix my car plate .He never thought twice he did it with so much happiness in 5min.Thought it was going to cost me but he never took a penny from me.Luis A you’re a good guy .I surely recommend the store.

Alex is so helpful! They really go above and beyond.

I walked in and right away was asked what I was looking for. Douglas C looked up what windshield wipers fit my car and recommend the best ones, then went over and got them along with wiper fluid I needed as well. Then Douglas C went out to my car and put on the new wipers and put in the fluid for me! Super nice and amazing service!

Not only were these guys friendly and helpful, I most appreciated their honesty and candor in helping me to resolve my issue -- All is fine and running well now, and I appreciate the help. I believe the kid who helped me was Colton (could be wrong about his name), but the older gentleman was also very personable and truly authentic. Thanks for your help!

Very helpful and made sure I had everything I needed

The knowledge of staff. The willingness to assist, test, even replacing parts. As well as being clean. stocked and maintained to keep your life in motion .Thank you Autozone for making me realize how much time and money you can save by simply having a cell phone, YouTube, and an Autozone Auto parts store for supplying the customer with what is needed. To make what may seem dreadful- to fast, effective and helpful .RespectfullyRick Rychel

Excellent service for what I went to find.

Guys that work there were super cool and totally helpful. Being able to pay with my phone is a huge plus too.

Great customer service

This AutoZone was amazing. They helped me out of a tight jam were as the AutoZone off of main 423 was unhelpful to say the least. As well as the OReillys down the street on 423 they were no help at all but I waited an extra day went by this AutoZone off of Preston and I was treated nothing but kindness and a genuine helping hand. Those other locations could learn a thing or two from this place.

By far the best location in Frisco. Customer service is through the roof!!!

Good service

It was alright i found what i thought i needed but took forever to get someone to verify i could use it and than pay for it lots of employees guess drivers cause they didnt wanna help me or the guy behind me. Until finally the guy up front walked to tell someone to come up us.

Dalton was very helpful to me today regarding a car battery. Went out of his way to provide excellent customer service. Nice going Dalton.

This auto zone is terrible!!! drive down the road just alit farther to a different location. The workers do not care about your time. I came into the store and ordered a part on a Thursday. It cost $2.76, I did not receive it till Tuesday the next week!!!! they had 3 trucks come in by then. After I finally received my small order and was all done. I got a phone call saying I never purchased it ?? how does that make sense. These people were so rude and disrespectful.

I am in from out of town and needed a tool to fix the handlebar on my great nephews bike. Doug was a huge help! He helped tighten the handle bars with tools off his own bike! Amazing customer service! Thank you

Awesome customer service!!!!! Mr. Gerald Wood patiently helped me in replacing my brake lights on top of doing the annual free car check up. He went overboard and out of his way to help me even on his busy schedule. So thankful and grateful for a person like him.

Fast service. Tested and diagnosed my car battery issue quickly. Also replaced and disposed of the old battery. Polite. Thank you!