Poor communication. Every interaction, if able to reach them, was peppered with evasiveness or excuses. They twice neglected to send estimate information to my insurance. Accidents are already stressful; this company made it worse. Ill wouldnt even remotely consider using them again.

Fast and friendly. Best service I’ve ever had. Staff was great. Got my car back sooner than I expected. Definitely recommend family & Friends .. Leslie was awesome. Very professional. 5 stars ⭐️

Well informed, pleasant staff. Lobby is clean and comfortable

I was in an accident and super freaked out because I had a bad experience with the insurance recommended collision center years ago with my last accident. I have since changed insurance carriers and am SO THANKFUL that my insurance recommended Pacific Elite (Crash Champions). They are the best! I was cared for and readily helped from beginning to end. My questions were answered and everything was handled in a professional yet personal manner. David and Mario are excellent! David was my first contact, being the front desk, and he really is an asset to the company. I felt completely safe and confident with him at the helm of managing the bureaucracy of the repair. I highly recommend this shop! The work looks good, no issues, my car was returned cleaner than it was prior and the work was done earlier than quoted. AWESOME!

I was amazed with my spectacular customer experience! George and David are so attentive and professional. Stress free and seamless! My car was done Earlier than expected without compromising quality. The team did a wonderful job and detailed my car beautifully. Thanks for going above and beyond making me a super satisfied customer

90+ Day ReviewHighly Recommended! Pacific Elite Collision Center repaired my Billet Silver 2018 Dodge Challenger Scat Pack. Cole helped me out and kept me informed every step of the way. They had me back on the road in record time and the color match was spot on! I am happy to say the finish is just as nice as the day it left their facility nearly 4 months ago. Honestly, dont play games. Come here.

Staff very knowledgeable and kind. Helped me with a quick check in and felt at ease.

Overall I feel I would recommend to find a different shop. Felt shady.

Excellent customer service throughout the experience from the first phone call to the early completion. Upon my arrival I mistakenly entered through the work area and the entire place was immaculate. The lobby was maintained in the same way where I was greeted with a smile and addressed by name. Liz introduced me to Armando who displayed excellent skills, as well. Although the repairs were relatively minor its amazing that in less than two days the job was finished. Thank you!

The customer service was great and my bumper looks better than before the damage from the accident occurred.

This is the second time Ive taken my vehicle to Pacific Elite for repairs and both times everyone I came in contact with were very nice, accommodating and professional. They keep you updated on the status of your vehicle and in both cases finished earlier than expected. The quality of their work is excellent. I would definitely do business with them again.

I am beyond happy with the end results of my car! I got into a car accident a couple weeks ago. The person who hit me scratched the side bumper of my car. Pacific Elite did an excellent job & replaced it with a new bumper! Staff was amazing & my technician George Barillas made sure to take really good care of my service. Thank you!

I took my car in for damage to the back bumper & rear damages.. They gave me a quote and told me it should be ready by Friday which was 7 days.. On Wednesday I got a call from them that my car was ready.. 2 days ahead of schesule.. Very professional and very nice staff..

Frank was so helpful! He really took the time to explain his assessment of my vehicle and answer all questions we had. We definitely felt welcomed and were confident the claim was handled correctly. Id recommend doing a drive in appointment for claim adjustments, really helped us make a better game plan. Thanks Frank!

They were incredible

Great customer service, the work on my car was done great and on time.

Great customer service

They did a great job, and have the best customer service! George was a great help!

Took my car in for a detail. They did a phenomenal job. Its looks like it did when I brought it home from the dealership. The manager Cole was super friendly and even fixed a little scratch on my rear bumper. Definitely will be bringing my other car in for a detail as well. Thanks Pacific Elite!!!

I love this place because its quality and delicious coffee.

All of us here at Allco Fullerton Insurance Agency are very grateful for Pacific Elite Fullerton Wests general manager David Merritt for personally delivering some goodies to our office. We appreciate it, and all of the good work you do for the community.

I had an accident a few months ago and the staff and their repair department were great. They left my vehicle like new and one thing that earned my business is that they guarantee their work for the life of your car, which means until you sell your vehicle. Carlos, Angel and all staff are courteous and very helpful. I had a lot of questions and all of them were patient and attentive. Class AAA Service.

Pacific Elite does amazing work! Wifes car was hit and Pacific was a suggested body shop by my insurance. Mike was super friendly and helpful throughout the whole time the car was in their care. Would update frequently and always had a smile on his face. When the car was done, not only was it clean on the outside, they even detailed the inside!

Got in my first wreck after 8 years and took my car to pacific elite. After 2 weeks they fixed my car even went above and beyond and detailed the inside of my car and I smoke cigarettes. They even buffed out some scratches and dings. Christian helped me through all of this, kept me informed twice a week of any changes or how they process was coming along. Pacific elite yall have my business when ever I need repairs. Im totally spreading yalls name out their. Good job and the workers who actually worked on my car, outstanding work guys. You guys definitely put a smile on my face. Good job yall.

Good services on time good customer service

First off,thank all of you guys and gals over at Pacific elite.you guys did an EXCELLENT job on my car.i was really impressed. The transaction was SMOOTH from start to finish.the daily updates made me more at ease☺.quality was SUPERIOR.i would leave more stars,but they only let me put 5.......

Recently got our Prius repaired through insurance. They replaced the bumper and now the back of the car looks super new. Also came in for a broker tail light on our Sienna and it was fixed in 15 minutes. Thank you for the awesome work.

We were referred here from our insurance. They were fast, kept in communication and did a nice job. There was one spot of wax they missed but were happy to immediately fix it when I asked. Would use them again.

Cole the service manager couldn’t have been greater to deal with. Very helpful with helping out on the bracket for my Prius bumper! Thank you Cole!

Cone repainted my 95 GMC Yukon. They did an amazing job - it looks better than when it was new!! Very pleased.

After a very minor collision State Farm recommended Cone Collision Center for a quotation and repair. The car was in perfect driving condition, so we drove it to their Fullerton Commonwealth Ave site for inspection. During their analysis they removed the hood and apparently disassembled some portion of the front end. We decided not to have it repaired, but when we returned to pick up the car yesterday they refused to reassemble it for liability reasons, they said. We were told that it would have to be towed away!!! Mind you, it was brought to them in perfect roadworthy condition, and now it must be towed away! In addition to this, their customer service during the time they possessed the automobile was very poor!

Kept my car for 3 weeks. Took them 4 days just to get the quote cause they didnt have access to a lift. The work they did do was okay. Hector kept telling me it would be ready soon and ended up being 3 weeks. It wasnt until I called the insurance company to complain that the manager stepped in and got me the car back. My gps was stolen as well as a ear piece for my cell phone. Who steals a used ear piece? I dont recommend them and wont use them ever again.

Do not have your car worries on here. I brought them a brand new car only weeks old, with one minor door damage to fix. In return they have scratched my entire car misaligned all my fenders. I now have had them try to fix there mess ups on 4 separate occasions and every time I get my car back something else is damaged or destroyed . There was dirt all in the paint work they did. And overspray on the entire vehicle .the manager Cole doesnt care about anything besides production so he can keep his numbers up. He personally handed me my car back with multiple problems and never once cared please take your car anywhere but here

This is worst place to deal with, I dont want to give any Stars to this businessthey are liar, and dont know how to deal with customer, they have some insurancecompanies account, but dont know how to deal with it.My name, Afzal and I am waiting to repair my vehicle, but today is more then three weeksand my parts still on order, and no one know what to do.I call my Insurance company and ask them to give me other collision centerthey will give me another shopI advice to all not to go their, to do any repair,

Everyone was so pleasant and I always got updates about my vehicle

WORST PLACE EVER DONT EVER TAKE YOUR CAR THERE THEY WILL STILL YOUR CARS ORIGINAL PARTS AND REPLACED THEM FOR FAKE CHEAPER ONES, TAKEN MY CAR THERE WAS THE WORST MISTAKE I’VE EVER MADE. WORD OF WISDOM DONT DO THE SAME I DID AND BETTER TAKE YOUR CAR SOMEWHERE ELSE.

My mom went here to get her car fixed and they left her car a HOT MESS. They offered to detail it for free, she accepted. However, this should have been completed properly the first time around.

Never use these guys for collision repair

Reasonable estimates, excellent workmanship. Rick is an asset to this business.

Very helpful and prompt service.

They scheduled an appt. for me then never showed up

Excellent experience, very quick, flexible, helpful!

Do not go here unless you have full coverage insurance and a lot of time to waste! These guys are an authorized repair shop for a number of insurance companies which means they get clients handed to them left and right and it shows in their poor customer service and lackadaisical attitude.Bottom line - they dont need your business and it shows.

The best Body shop

Very nice and friendly

Attention and excellent work