Always have a good experience here. Always prompt and courteous. Recommend coming here service
I Had the worst experience in this place.. Have been coming here for years when it was own by Cadillac.. Great honest service and quality until now that they have updated and changed all the staff... Went for my oil change for $49 and right away they offered the $79 for a full car check as a better deal. It sounded good and I agreed, when they finished my oil change they said they couldnt give me car back until I agreed to brake change and all Rotors since it was supposedly a hazard for $800 Plus the oil change. They saw my car seats and added that it was extremely dangerous to drive with my kids and irresponsible to do so according to the service guy Mark R..Thats when I realize that as female amd mother in a car shop was the perfect target... They were trying to hassle me called my husband and asked me to get out of there asap...i asked for my car again he said he couldnt..i told him I drive it in fine and needed back..he said the only way I could take it is if was towed..I called my brother got there in 5 min he asked for my keys and they sign it off right away just asked for a liability signiture didnt say anymore...I paid the oil change and got out of there ASAP... In love with my Subaru Outback and what the brand is and stands for This place is an embarrassment and they should be ashamed of what they are doing to customers. I hope that subaru really checks who and how this place is working with their customer... They stressed me made me cry and will be traumatized the rest of my life. Wont be able to go to a dealership and trust.. Thankfully I had my brother and husband who guided me but not everyone has that perk on a weekday first thing in the morning, when normally husbands are working and cant answer the phone...Not only have they lost a customer but all our friends and family who have been using them for years....
Great service and awesome service manager
Jay rocks. Thank you
Help in parts and services is slow
Expensive accessories