The store is clean and tidy, I needed windshield wipers but wasnt sure which ones would fit my car, as it was new to me. An employee helped me and cashed me out, the employees are kind and seem to actually care about making sure you get what you need, I will definitely be going here to get my oil when I need to so a oil change and my knock sensor, there parking lot is a plus as its parking spots are put in a way that are easy to park in.
Loved this place. I got in my car that morning to see my display read that my battery was low in my key fob. I had two with me so I was surprised they both registered low and in a little panic as I had no idea how to change the battery or what it took. I went here and the gentleman behind the counter took the time to take them apart, find the batteries, and put them back together for me without once rolling his eyes at the girl who didnt know the first thing about her key fobs, haha. Great service!
The guys here are so nice, informative and helpful. They treat you like family. Truly care about their customers. I will only do business at this advance auto parts from now on!
Have been coming here for years, very friendly and knowledgeable staff!
👍 Only auto part store i buy from. They go out of their way to help u with whatever it is u may need. At times discounts will be giving on some deserving items if u ask them.°•. •° TODAYS EXPERIENCE °• .•°°•. Fulton, NY 10-30-2020 @ 11:32 am .•°I went inside Advance to get an item I order in store yesterday - (yes I only had to wait •1 day• for an item I wanted that they didnt have in stock.) - While I was in there I saw visor organizer i liked. When I looked at it was really dusty. But it was nothing that being cleaned off wouldnt fix.. So when I went to cash out I handed it to the cashier & said this looks like its been sitting on the shelf for a while. Ill take it off the self for u if wanna give me a discount on it. While looking at the item he said Yeah No Problem 10% good with you. I smiled & said sounds good to me. Thank you.There u have it. Simply said & done. Good service as always.👍 👍 ² Thumbs Up From Me.
Always helpful mostly economical.
The guys there know exactly what Im asking about and direct me to some really good options. Thanks guys!
Do not go here during the day. The store manager and the older day shift employee are lazy, persistent on their misinformed knowledge on parts, they also like to jerk people around when it comes to warrantied items.If you go in the evenings you will have better interactions and results.
Some times I find what I need, but rarely. Wait staff not the friendly.
If you absolutely have no other choice.
Almost every time I come to these guys they know what I need and listen to what I say when I dont know what I need LOL
Only place to buy parts from!! Top Notch
Was told I needed a certain bulb and it was the wrong one. (He suggested I bought two as I needed it for both my low and high beam) When I came in the next day to return it, they told me since it was opened they could not return it.
Good place to get stuff you need for your car. Usually very helpful.
The people here are absolutely amazing! I will return here a thousand times over for all the help they have given my family these past few days. They, literally, went above and beyond to help us with tools we couldnt afford when money was tight. I will ALWAYS go back to Advance Auto in Fulton, NY for that superb service. You have a customer for life! Thank you a million times over!
The counter people are quick to help you find what you need. You tell them what you want. They look it up and get it. You pay and quickly leave. If theres any rebates on purchases they print right out on the receipt which is convenient. On another trip here, they came out diagnosed reasons my vehicle was losing power. Alot of help.
Some of the workers think just because a female walks in they dont know what they are looking for or talking about but some workers are very helpful and nice
A-hole manager Rob here wouldnt refund a junk idle air control valve that I spent $118 dollars on. The part failed soon after installation out of town, I had no option than to have a shop install a Ford OEM part. He refused to refund me despite these circumstances. Update: They eventually refunded me, but you should know that AA will NOT stand behind their engine electrical products. Avoid buying them here at all costs, from any AA.
Its a good place to get parts
Fantastic customer service even though I showed up in 36° pouring rain w/my tail light assembly hanging off the rear of my truck. $4 later for the correct sized screws, a little helping hand from an employee & I was back on the road. Im extremely grateful. Thank-you!
The people at the store are amazing. The care and willingness to help they have show even when people are waiting on queue speak volumes of their quality of service.
Great prices and service
I was in this establishment awhile back, the first time was a good experience, but Ive been back a couple times since and in my opinion i wouldnt come back here again. There is a certain employee that is rude and not helpful about finding the stuff you need in the store. There are other places to shop that are friendly and happy to assist you.Stay away from this place
The employees were great n helpful!
Awesome place. The staff was super friendly and helpful. One man even installed the new bulb in my headlight in the dark and rain because my boyfriend and I couldnt get it to work after trying for hours. I plan on going back there the next time I need something for my car.
The service was great. The employees were very helpful. It was quite easy to find what I needed and my questions were answered in great detail.
Kevin is a great guy. Been going to them for years & they know us by name n have great service.
Usually find what we need. Their generally knowledgeable.
Just stopped here wont go back no one is wearing masks I asked you guys dont have to wear them he said we have them but, was his response so I walked out.
Alek was very helpful finding parts for my Jeep. Very courteous and professional.
Went in for something as simple as a lug nut and they couldnt even give me the right one. Then I try ed to return it and was a there a minute after they closed and wouldnt even exchange it and it was there fault. If I could give negative stars I would for my experience
My husband and I had to return a faulty torch, and the manager treated us badly. He implied that we broke the torch on purpose so that we could return it after wed used it, which was completely false. The product was faulty when we opened the box. He did give us a refund, but he made us feel really bad about it.Also, on a separate occasion, they told us that they no longer run car diagnostics for error codes. Then, we saw them run a diagnostic on someone elses vehicle right in front of us. Apparently they run them for some people and not others. Very unfair. Very dissatisfied.
Waited over half hour in line to find out my part not even stocked. Got on Amazon ordered for 1/3 of the price Advance could have gotten it
Always helpful. Great staff...good inventory and prices.
Quick. In and out good customer service
Great place to get certain parts for your Vehicle!!
They have cheaper prices and AutoZone
Always good help, just double check right products in box before leaving
Good... Its a mechanics paradise.
Grate prices if your trying to fix your car at a reasonable expense
Very friendly staff and always willing to help
Very helpful and had all the parts I needed right in stock
Bad customer service from a guy named Kevin. Bad attitude.
Good place to get your auto supply needs
Place is a joke i worked there, the company as a whole is falling apart fast. they have many many many problems that customers on the outside wouldnt see. commercial department is a joke and a half. they have one general manager but yet he uses a sales associate to threaten to fire and threaten you with write ups when he has no authority to do so. i recomend napa, and rockauto parts quality is better and usually cheaper.
Only part store that I can get what I ordered the first time. Tony is my commercial sales man
Need staff willing to give the extra Oswego location is better
Nice people
My dad got what he wanted but I didnt really care
Sometimes a bit spendy, but they always are helpful.
Fast knowledgeable staff.
Great service great knowledge.
Clean store and helpful and knowledgeable staff
My go to place for all my auto needs!
Always have what I need
They actually know how to spell axle!!!
Staff was friendly and knowledgeable
Poor handicap accessible
Love the people and deals
I give up on this place everytime I go there the staff is clueless multiple trips back and forth due to their lack of knowledge I would be better off going to McDonalds for parts what a joke
Great service
Do not warrantee there products
Always a good experience!
Always great and helpful
Good parts selection
Had what l needed
Great people
Helpful staff
Very helpful
Very helpful
Very helpful
They are OK depends on whos on
Has everything that we needed