Fantastic experience with Antonio! I went in with my mom who is in her 70s, looking for a nice preowned car. He was very helpful and never tried to sell her something she didnt want. A smooth, stress-free buying experience from start to finish.

I went over the weekend looking to trade my jeep compass and get something new. Antonio helped me throughout the day on Saturday and made sure that I left in a car that I loved and was super reliable!

I never write reviews, but we had such an exceptionally poor experience that I feel compelled to share in the interest of other out-of-state buyers. We’ve been communicating daily for two weeks with Antonio about a van that had yet to pass through service and inspection. Although there was great interest, we were the first to reach out and offered to put a deposit down multiple times to secure the sale. We were told placing a deposit before the car was formally approved for sale was not possible, but that we would have priority to purchase. Further, outside of the numerous calls, we were promised on multiple occasions via text to be notified as soon as the vehicle was ready. After two weeks and countless hours checking in daily with Antonio, we called the dealership directly only to find the vehicle had been sold the day prior. Out of state buyers beware. A simple, proactive phone call to explain the situation would have been appreciated, but instead we were ghosted by our salesperson. We put a ton of time and energy into this sale, and meanwhile lost an opportunity to act on another vehicle as we were promised this one at Roger Shifflet Ford. We are massively disappointed by the lack of responsibility, professionalism, and organization by the sales staff. I cannot recommend this dealership.

Dropped my truck off just after opening for a simple oil change and tire rotation. Made it back to the dealership roughly an hour before they closed and not a thing was done to the truck. 7+ hours is more than enough time in my opinion. Only reason I brought it in to get it done was to have a paper trail for resale value. Lost any faith I had in this dealership.

Very pleased! They were well organized and efficient. And dont get me started on the massive big screen tv in the showroom seating area!

This is the ONLY place to buy a car. Great staff, I feel like the dealership gave me a realistic trade in value for my car instead of low balling my car. I told the sales rep that I would return the next morning to finalize the purchase.informed him my wife has multiple health issues and wasn’t going out much. When we drove on the lot the next morning they were sanitizing the entry door handles, desk chairs and pens to ease her concerns.

Basically they always send oil change coupons in the mail, which are a great deal and a few oil changes back when I told the lady I had a coupon she was quickly dismissive saying yeah they always had that. And theyve never asked me for the coupon beforehand so I stopped bringing them which hasnt been a problem until this past oil change where they just didnt apply it. Which yeah I should have caught before paying, but the guy I spoke to on the phone was very rude about it and basically called me a liar and said screw you, your problem. He tried saying the prices went up conviently that morning until I mentioned my brother just had his oil change that morning where they applied the coupon no problem without asking for it. My dad, my brother, and I have all bought cars from here, but screw us right? I dont suggest dealing with anyone here. Not the first time theyve been rude to me.

Had a great experience with Antonio Parker. Excellent Sales Consultant and staff! The car buying process was very smooth, transparent, and quick! I would recommend that you ask for Antonio and you will not regret it!

Made a appointment to have my back up camera fixed on my 2020 F350 two weeks prior to coming. Truck was dropped off at 8:00 AM was called at 10:00 AM said truck would be ready by noon. Pick truck up at noon, and no one has even looked at it. Service department is beyond rude and told me that technician had not had time to look at it because he was in the middle of replacing a motor. That is not my problem! I was told trunk was ready to be picked up after having to leave work twice my truck is still not fixed. We have done lots of work and purchased many vehicles from Roger Shiflett Ford, and we will not be back ever again!!

I have purchased many vehicles and never have I had a experience like this one. This was everything I could have dreamed a truck buying experience could be. This will definitely be my first and only stop when it comes time for the next one! All around great experience.

To be totally transparent I did not end up buying with this dealership because I found a better deal elsewhere on a new 2020 transit 350. With that said I cannot say enough good things about the service I received during the looking and negotiation process. Antonio Parker and his manager were excellent. They were extremely responsive, helpful, knowledgeable and understanding throughout the process. I also love the fact that they do not charge the BS documentation fee that many other dealers hit you with on the tail end. I will definitely reach out to this crew first next time I’m in the market for a new vehicle

Best service department ever Cindy Bailey and her team is excellent !!! Very detailed oriented.

Cant even begin to express how much fun and how easy it was to buy a car with these guys. Antonio and Adam along with them sweet girls in the office are just all so cute and nice! Will def be back!

This place was awesome! Shout out to ANTONIO PARKER! I live in Griffin GA and saw the vehicle online and knew I was going to get it. I drove from Griffin GA to South Carolina. We started the paper work over the phone. By the time I got there to test drive the car ANTONIO was outside ready to greet me. He was very professional!During the signing of the documents they did pressure me to purchase additional services. They simply asked if I would like additional services and said no. Open shut. I was able to complete the transaction very satisfied. I even received a courtesy call a few days later.Thanks again ANTONIO PARKER!

I wasnt at the Ford place. I was at its counterpart Buick/GMC. Terri and the crew are great people.

Great customer service Alan was a lot of help

Never ever will I buy another vehicle from this dealership. I purchased 2 Ford Vans as a repeat customer this year and after receiving both vehicles I have had nothing but difficulty trying to get the titles and license plates. My sales person was Steve Sluis and the finance person was Kayla. Due to several rounds of miss information from the dealership I am now stuck sorting out the situation with the Division of Motor Vehicles.

It looked promising. Made an appointment online. Their system allowed me to select a day and time. It even gave me the service tech to speak with.......Then I arrived. Walked in and explained I was looking for the service tech denoted on my online appointment (see photo). The lady replied “He doesn’t work here anymore”. OK, no big deal. So they don’t keep up with that online. I can see that. I explain I am there for a recall. She asks “Is it a diesel?”. That’s when the second bad feeling started. Yes, I replied. Then the final strike. The lady replied “We will have to reschedule that. Our diesel man is out until Thursday.So I made the appointment online. I feel sure their computer system would have told them I had a scheduled appointment, for a DIESEL. So I drive all the way there, they can’t fix a FORD RECALL and no, “I’m sorry”, “let me see what I can do”, or anything. Only let me know they have ONE diesel guy and no one knows how to use a computer. Never to return.

Purchased new car at Roger Shiflett Ford. Cost over $350.00 for transmission fluid & filter. Will not go back!

They were so nice in helping me get my newer car & I absolutely love it!!! I will definitely go back when the time comes for another vehicle!!!!!!!

Very fast service and very nice people

They are very good at what they do but your monthly payments are too high for the income you have

Kept my truck 5 days, engine light was on, running not quite as it should. They replaced the water pump, 8 spark plugs, and a coil pack. 1600.00. The engine light came on as soon as I pulled out of the parking lot. It ran worse than when I took it in.

Great Service and friendly people

As a female traveling solo, I appreciate the service provided by this dealership. On a recent trip, my panel displayed a tire pressure sensor error message. As I was approximately an hour from my destination, I didnt want to take chances on having a flat tire and stopped by RS Ford. They performed diagnostic services and assured me that it was safe to travel. I was not charged for this service. (When I returned home, my local dealership - to whom I always take my car for service - told me they charge $110 for diagnostic services.)

Great service. You wont regret stopping here for your next car. See Adam. Hes awesome!

Great place to go for your new ford truck

I couldnt be Happier.... My experience with Roger Shiflett ford was impeccable, From the show room to the service department nothing but professional. They were there every step of the way. This dealership has not lost the touch a personal service where a lot of the other dealerships have. Jessica Wisanant in sales is the Best. Along with all her team members.Joseph Oliver

Good

I had a great experience with Allen at Roger Shiflett. I went into the dealership and let Allen know what I was looking for and we made a deal. Most times when you are looking for a vehicle it takes hours and hours to try and make the deal. It only took a few hours to drive and get all the paperwork finalized. If you are looking to buy a vehicle without the hassle, this is the dealership.

Friendly people, good prices and NO DOC FEEs. ! I saved $800 just because of no doc fee. Will buy all future vehicles from them ! They even called me a couple of weeks later and made sure I got my tag and paperwork in the mail. This is how car buying should be. They treated me like I owned the place. I will be sending all friends and family here.

The entire staff at Roger Shiflett Ford made me feel right at home. Adam has to be one of the best car salesmen I’ve ever worked with. I drove all the way from East Texas to South Carolina to buy a truck from him . As you can imagine, there were pictures exchanged, live video shown so I could look and listen to the truck . Adam made sure I felt comfortable throughout the process. John Lee made me a fair offer on my trade in . He didn’t try to low ball me or insult my intelligence.When I had a concern about a tire the service manager stepped up and just replaced it.These are good, honest, down to earth hard working people. They will treat you right, and they’re definitely worth the drive.Give them a shot to earn your business, you won’t be disappointed. Thanks again Adam, John, and your entire staff !!!

Great overall experience! The sales staff is attentive and professional. The sales managers and finance manager are genuine and very easy to deal with. Have also had my car serviced here and they are some of the most professional people that I have met. They have my car business for life.

I worked with Jessica to get myself into a newer Explorer with a reasonable payment. She was absolutely wonderful understood exactly what I wanted and needed and I drove away same day in a new car! Definitely recommend!!

Cindy in the service department went beyond the expectations to take care of the issues I was having with my truck!

I had an overall good experience here. It was no hassle and no nonsense from the phone call to signing the paperwork. The truck I bought, did have some issues, but I got a good price on it. There was an issue that I found after I left the dealership that required repair. Since I lived two hours away, I had to take the truck to another dealership to get it fixed. This is where the service from Roger Shiflett Ford, and in particular, Salesperson Jamie, really shined. I worked with Jamie concerning the issue, and he was able to work with his General Manager to compensate me for the repair bill since, I called him and told him about the issues on the way home from the purchase. Nice work Jamie, and I thank you again for your help!

Awesome customer service all around. Dave assisted us in purchasing the perfect truck for our needs at a great deal. He was courteous and respectful and really made us comfortable during the whole process. The dealership honored their agreement to fix a minor blemish in the tailgate and we are VERYYY satisfied with our experience and purchase. I recommend this dealership and ask for Dave, he will get you fixed right up! We will make our 2+ hour drive again to do business here.

Had a great experience. Adam was especially helpful. The car needed a new vapor sensor after the first day, and they fixed the issue free of charge. Overall great experience and great customer service from Adam and the service team.

Great place to buy a vehicle

I loved how stress-free the shopping experience I received when I went to LOOK but ended up with want i wanted !! Thanks Allen for being a great salesperson!!

I recently paid a visit to Roger Shiflett Ford and it was the best dealership experience Ive ever had! I called before hand to let them know I was coming to look at a particular car and when I pulled up it was up front and waiting. I was greeted by my awesome salesman Adam Tamplin and within a few minutes we were test driving. After going inside to talk numbers, Adam did an excellent job making me feel comfortable and I got a good feeling that he was being honest and straight with me, not your usual beat around the bush for 4 hours car salesman. No sense of shady business at all. This was the easiest and fastest car buying experience Ive ever had. Total time it took for me to arrive, talk business, trade my old car in and drive off in my new car was barely 2 hours! And I would say 30 minutes of that was me chatting with the various staff members! I came prepared to make a deal and Adam made it an easy experience. I could not be happier with my purchase and my time spent at Roger Shiflett Ford. I even took some business cards from Adam and Ive been telling everybody about my experience at the dealership. Thanks again to everybody that helped in my car buying experience at Roger Shiflett Ford!

Adam was a great salesman! Very upfront and honest never once did he try to push me into anything! He helped me pick out a nice Ford Fusion big enough for my little family. I couldnt be more satisfied. Definitely recommend him to anyone looking for a new ride. I will be using them again next time Im looking for a new vehicle.

Fast and very good mechanic services, got my car back up and running in less than a day. No appointment, just left at night with the keys in the night drop box, it was ready and waiting before 3 pm the next day, on a Saturday. A pleasant surprise.

Every experience We have ever had with the Service Dept has been a True Pleasure. They are always genuine, honest, fast and courteous!We often travel around the country and sometimes wait til we get back to the area til we get service work at Roger Shiflett Ford.

The only place to take a ford to have it worked on we only have fords

Friendly, fast efficient service!! Thanks Roger Shiflett Ford

Don’t waste your time here. Take your business to Spartanburg. I lost all respect for everyone at this dealership today. I took my car in for an oil change at 3:30 PM and didn’t leave until 5:30 PM when I finally had to go ask about the status of my car. My car was locked up in the back gate. They have been done with the oil change and no one even bothered to let me know.

Everyone is always helpful and courteous

This place is amazing and quick. And everyone is so polite.

Had a great experience purchasing a used vehicle with the folks there. Jamie was super helpful without being pushy at all. Also, pricing was exceptional versus whats available in larger nearby cities. Highly recommend.

I JUST BOUGHT MY SECOND NEW FORD IN MY LIFE.Actually, it was a trade UP and I am super happy.Travis Johnson was my personal sales buddy and he delivered me EXACTLY what I wanted : exceptional quality new carexceptional serviceexceptional education on how to use all the new featuresA truly enjoyable experience— so much so that when I was telling a close friend about it, She decided to ask for Travis’s contact information and went down and bought the brand new truck of her dreams 2 days later!

Very good work from service department, and not bad pricing either. Would be fantastic if they would actually call when they say they will.

Top rate customer service! We were greeted at the door by Anthony and he made our vehicle buying experience the best we have ever had. He exhibited respect and kindness that we truly appreciate. Also, Bob was so helpful and we can tell that he takes pride in his job and cares about customers. Even signing the paperwork was a pleasant experience, thanks to Richard. We bought 2 vehicles from this dealership that day. We will definitely be returning there for our next vehicle purchase. Highly recommend Roger Shiftlet Ford!

I had to the pleasure of working with Adam Tamplin. He and Comille Byers where both very transparent and more then helpful. Adam has impressive knowledge of the inventory he had as well as all the features each trim had. I would strongly recommend this team at Roger Shiflett. I had checked out others and nothing compared to the service experience I received here. Well worth the drive. Thank you everyone at the dealership for the 5 star experience I received I will certainly buy here again!

Dealer misrepresented the vehicle and wanted to offer me $500 off as if I wanted the vehicle still. The carfax showed on the website showed no accidents but the vehicle clearly has been in an accident. Was missing the navigation that they have listed for the vehicle. Be careful when purchasing from this dealer. Sales manager wanted to walk outside and talk to someone else instead of at least coming to apologize for the inconvenience of driving 4 hours for nothing. Edit they did, get all issues taken care and I love my mustang.

Billy Cavender did a great job with my sale. I recommend him to anyone and everyone.

Excellent service department. Friendly staff.

Greatest Ford dealer in the Carolinas. Staff are wonderful. Shop is clean and you can tell quality work is done here.

On our long trip back home from Raleigh to New Orleans, all of a sudden our old 97 F150s check engine light came on and it was obvious something was wrong. Fortunately we were right by Roger Shifletts exit. The guys took less than 30min to diagnose, fix, and advise us on what to do if it happened again before making it safely back home to get it fully repaired. Plus they gave us a break on the costs. Would highly recommend this dealership for excellent service.

Good place to get work done on your truck. They put my truck on a machine, it said I needed a new motor. Got a 2nd opinion and it had a broke spring. Paid $450.00 part and labor.

Friendly sales staff, not pushy like other places I have been. Quaint dealership that makes you feel like part of the their family.

They go out of their way to help you.

They are an amazing company! Very friendly! Not pushy! All around Awesome!

Great dealership! Top notch service department. I was over 700 miles away from home when the check engine light came on in my 2013 F250. I stopped in to Roger Shiflett Ford unannounced without an appointment. To my surprise they got me right in diagnosed my issues as a failed exhaust gas temp sensor, replaced the part and had me on my way.......all of this in under an hour. Talk about customer service!

We have bought many new cars over the years, new and used. I have never been treated with such amazing service! You know you are buying from the right place when the General Manager, Mr.Bob, is sitting in the heat showing you all the buttons and new technology on my new Expedition. Adam is by far the best salesman I have ever dealt with. He was compassionate and helped me from the moment I spoke to him and days later. I was shocked at this amazing Ford dealership in the middle of Gaffney, Sc. You will not be dissatisfied or disappointed with this dealership!

We recently went to Roger Shiflett Ford looking for a newer vehicle. Met with Adam Tamplin he was great to work with and very easy to get along with. We found what we wanted and he got to work and got us a great deal and made the whole process so easy. We definitely will be going back to him when were ready again and will recommend him to all our friends and family.

This is an awesome dealership with awesome people. Scott in the service department has always been so nice and helpful every time I stop by and always works me in for oil changes and repairs. And the salesman Adam always steps back and asks about my family every time we see him there. This dealership is the best dealership I have ever been too. It is great in todays world to actually feel welcome at a place of business and feel there are people that actually care about the vehicle problems that are affecting you and your family. Whether your buying a new car or just getting air put in your tire. The staff at Roger Shifflet Ford will take care of your needs at a fair price and make you feel welcome. Thank you for everything guys.

Clean Dealership friendly staff!!!

I arrived at the service counter at 10:15am for a 10:30am appointment for an oil change. It is now 12:05pm and I am still waiting on my vehicle. Very poor management skills in the service department. They decided to let a walk-in customer take my 10:30am slot. I finally got my truck at 12:30pm. I wasnt very happy with the people at the service counter. They told me not to worry about paying for the oil change, like that would make everything better. They wasted an hour and a half of my life for no good reason and made me late for my fishing trip!

My family has purchased several vehicles from Roger Shiflett Ford. I have also used their Service Department as well as purchased parts from their Parts Department. They have the best prices and friendliest staff that I have ever encountered at a dealership. I would not even consider purchasing a vehicle anywhere except Roger Shiflett Ford. Do yourself a favor and give them the opportunity to earn your business.

Went to test drive the encore.. very nice and helpful staff..

Salesman super nice and nice selection. Even discussed ordering and never pushed me to look at a truck in the lot.

Jamie Wylie is a great part of Roger Shiflett Ford.

It started as a web search and ended as a dream come true! Adam was fantabulous! I was treated as though I was his first and only customer....my best car buying experience EVER!!!

I deliver parts there

Always friendly and quick to find and fix problems

Unlike any other car dealership experience! Our purchase started with an online request for an Explorer. Adam Tamplin reached out to us very quickly to confirm with us what we were looking for and informed us that he would work up a price and reach back out to us shortly. In less than 30 minutes he had called us back with a very competitive price for the vehicle we were looking for and without pressuring us at all to come in. We decided to visit the dealership to look at and drive the car, throughout the test drive Adam was very friendly, polite, and professional and was genuinely interested in helping us without being pushy. We decided to purchase the vehicle and Adam and the sales manager Scott were extremely efficient and quick throughout the whole paperwork process. Unlike most experiences where you have to pack lunch and dinner just to get the paperwork filled out, we were in an out in about 2 hours with our new vehicle. I would be more than pleased to visit Roger Shiflett again if I needed another vehicle.

I recently purchased a 2015 F150 XLT and my experience was great. I called the dealership after seeing a very competitively priced truck on their website and spoke with Adam big boy Tamplin. I met with Adam the next day and we made a deal. Adam was very professional and very easy to work with. The entire process from seeing the vehicle, test driving and price negotiation was great. I would recommend Adam and Roger Shiflett to anyone.

These people are professionals and it is evident. The service team is very friendly and extremely knowledgeable. Could not have been more pleased with my experience.

From purchase to service I have been impressed. I have purchased 4 vehicles here and working with Adam Tamplin each time. Great costumer service.

Had a great experience with my purchase....Adam was a great salesman to work with.

We bought a Ford Explorer. The experience was great. I have been burned in the past, so I went in with a chip on my shoulder. Adam was profressional and friendly all the way through. I would recommend him to anyone. He was a real pleasure to work with!!!

Adam Tamplin u truly are a great salesman, I love everything about my car. Also the whole staff was so nice and caring

It was amazing we got a 500 down and my family is safe in our new car thanx to Roger Shiflett Ford

Had them look for me a mustang....and it was what I wanted....love this place

When you buy a car here you get access to the best run service department around. No doubt the best

As a loyal Ford customer for close to 25 years who brings their car in for a transmission coolant problem, we expect them for the problem to be fixed right the first time.Rodger Shifletts Ford of Cherokee County in Gaffney, South Carolina has thought to be a reliable, dependable, and knowledgeable dealership with me and my husband for over 10 years. We brought our 2014 Ford Transit II Connect into them for repair out of loyalty, dependability, and the customer service we received in the past.Our transmission coolant problem started and we found out it was the hose from the transmission to the radiator. We allowed them to fix the issue due to not having any other issues with the dealership in the past. Less than a month later, the coolant system was acting up again. We took it to two other Ford Certified service technicians and they showed us metal in the transmission fluid. Both stated it was because of an air pocket by Rodger Shifletts work on the vehicle a month prior. When they removed the line, the transmission lost fluid, and before returning the vehicle they didnt check the levels. The transmission does not have a dipstick and has to be checked at the dealership.We went back to Rodger Shifletts and he will not take responsibility for the losses we incurred in this incident. Also, he will not acknowledge that his own service technician did anything wrong before giving our vehicle back. They made a mistake which cost us close to $1,200.Needless to say, Rodger Shiflett has fallen from integrity in our eyes as he was just even a year ago. This lack of customer appreciation, lack of valuing their customer over profit, shows I will not be returning to his dealership in the near or foreseeable future.

Cindy Bailey in service is the BEST!!! cares about her customers and if you have a diesel nobody can seem to get fixed go see Cindy and let Bill McNeilly look at it he will get fixed and both will be honest with you!!!

No hassle, I’ve used this dealership, and the one next door for many years and the staffs are always great, Thanks guys, I had been looking for awhile, but you had it a few weeks back, I looked at it.

They do a great job good people

This is my third car buying experience and was by far the easiest. I loved the small town feel of this dealership. They let me make all the calls, remained patient with me, and didnt sway me one way or the other. I have dealt with many dealerships in the Greenville and Charlotte markets and they fall short by a mile. I was able to meet the whole team at Shiflett Ford to ensure that I was going to be well taken care of during and after the purchasing process. Adam made me feel at home and talked to me like a normal person versus the wheel and deal I have dealt with before. Scott Gragg is the Service Manager and after speaking with him I had no hesitation that my car would be well taken care of anytime I had to bring it in. You cant go wrong with this team!

This place sold me a lemon. 2013 Ford Focus. Had to wait 7 months to get my clutch replaced. I purchased the car in June 2016, had problems July 2016. Got the clutches replaced February/March 2017. I had problems with the RPMs going up but no acceleration. Dropped it off last Friday(7/14/2017) to get a call today the following Thursday(7/20/2017) to be told my clutch is being replaced again but its under warranty. The kicker in all of this? My total for my car is $880.00 and thats for a new O2 sensor, spark plugs and a wheel bearing. This place is awful. I will never buy from here ever again. Ive even called other Ford dealerships and they have told me that they are overpriced. Very disappointed in people.

Best parts and service facility in the area, I wouldnt go anywhere else!

Adam was awesome! Weve had a great customer service and would buy from here again!

Worst experience in my life, over priced vehicles and rude salesman. I literally left this dealership drove to Greer and bought the same vehicle with more options, 15,000 more miles and saved $7000 dollars. No lie! Alan is the rudest and most arrogant SOB salesman I have ever met. Buyers do your homework before you buy from here i will guarantee you will find a way better deal. These guys are a joke. Buyer beware!

I love the customer service I get at Roger Shiflett Ford. The people there are friendly and they dont charge and arm and leg for services .They go over step by step what needs to be done. over all I would rate them a 10

Cindy in service takes great care in taking care of customers concerns and providing fast friendly service. Terrie Orr is also an asset to the company.

Service deptIs TERRIBLE!

Very nice guys

SUPER, sales man Adam is THE best. Lovehim.!🐺🦊