Amazing service!!! Last week we needed to replace our garage door as soon as possible. After calling several places and hearing nothing was in stock before November, I talked with my realtor who recommend Rich. Before Rich and I talked, he had found a possible door. Within an hour, we had a door coming from out of state and an appointment. The finished product is gorgeous and my realtor is impressed as well.
I engaged with this company to inspect and move a lift. They did an inspection and said the lift was safe and had no problems. I had them move the lift to another location and then they claim the lift has problems and they did not install the lift correctly. They refuse to correct their errors and said I needed to pay them more money to correct when it was B&R.I have called them repeatedly over 6 months and they will not return calls.These folks will rip you off. Beware
Called B&R on 1/20/2020, arranged an appointment for the following day to have my lift repairs estimated - I followed up at 8:00 am 1/21/2020 to find out when they would be at my shop - I was told the afternoon - which seemed vague. I called again at 4:00 as no one had shown up or called - was told the service department was closed.How can I trust them to repair a critical piece of equipment if they cant be trusted to do something easy like communicate a change in their schedule with a simple phone call? I fire employees that no-show - it indicates a lack reliability at a minimum. I need my lift repaired properly by people I can rely on - which means using B&R is now impossible.You should use my experience as a warning. Dont waste your time - dont let them near your stuff.
I called them once to come out and look over a Rotary Lift to let me know what I needed to have repaired. Just an estimate cost $230. Called them out to do the repairs and they said the lift is not within ALI requirements. Well of course not... it needs repaired! Why do I need a repair shop to come out and tell me that. They said they could not repair it. That cost me $355. I would not recommend this company at all. They will come out and tell you what it needs and not touch one thing.
Great company with great people and products.