The cashier/customer service rep there was truly helpful. Im sorry I didnt get her name, but she was great. We got everything we needed for the move for a friends mom. Prices were reasonable and affordable. Will definitely recommend since I didnt even know it was back up in the cut. Thanks

My experience while renting a Cargo Van from U-Haul is mentionable. The front desk employee was from the beginning to the end very professional, the young man who helped me is a new employee that handled things like a pro not like an in training employee. You would not have known hes only been on the job for two weeks. I was really impressed by his social skills/interactions. It was as if he was an old friend and appeared to be knowledgeable about a couple of conversations we were having. Telephone rings and I was waiting to see how he would handle the calls that came in, he called another employee in to assist with the calls and related why they were calling. I nodded my head saying to myself, I would hired this person on the spot.

Journey the GM is the worst person ever. She does value customer. Her team informed me that my uboxes did not arrived so she can charge me storage fee. She refuses to apologize. Do not use this facility. If I can give it a negative review I would. Worst person ever.

This location is beyond poorly ran. Its 3 days before Christmas and Ive received 2 emails and several phone calls for a Unit that I NO LONGER have possession of since June 2016. They called me stating that I owed 3,642.25 for a UNIT I NO LONGER HAVE.This isnt the first time they called me to collect on this UNIT but even though I Informed them that I no longer had the Unit cause an Employee was constantly calling me days before my bill was due, the morning the bill was due and made me extremely uncomfortable. When I brought it to managements attention, he didnt care or address the issue.I felt the employee actions were not only harassing but it also scared me. The last time I paid my fee and felt that since the manager didnt take my concerns seriously, so whatever I needed I took and left the door unsecured. Before I could even get to the main road this employee was calling me and stating that my Unit was not secure.She wasnt in the office when I paid my bill and like I said She called me immediately after I left because she had went to my unit for what reason I dont know and then called. This CREEPED ME OUT!I have and email dated June 16, 2016 stating that I was 15 days Past Due. It stated that if I didnt pay the Balance of $84.95 within 15 days my right to the storage unit would be terminated and I would be charged $50 and a Lien put on my Personal Belongings still in the Unit.When I asked the current female to stop calling me and that I didnt owe that money. She was rude and belligerent. She then tried to send me a Notification of Abandonment of Stored Goods and just told me to sign it and send it back and I wouldnt have to worry about anything.When I asked about the balance supposedly due which I knew was incorrect she thought I was dumb and tried it.The Notification of Abandonment of Stored Goods and Authorization to dispose of the same. States that I maybe held responsible for any disposal, cleaning and hauling charges that may result for me ABANDONING A UNIT!I asked was there a lock on the Unit, She stated Yes, which I then informed her that the lock wasnt mine. I left it unsecured when I took my stuff out of storage May of 2016.I will be filling a complaint with the Better Business Bureau. Consumer Affairs and I may seek Civil Action for there continued Harassment. Especially with it being so close to Christmas and the fact that I have a letter dated in June 2016 that states differently.If I do file a Civil Suit, I will be seeking the $5000.00 max that I can request due to their negligence and consistent harassment for a situation that is OVER 4 Years old.Were in a Pandemic, people arent working, struggling to pay there Rent. Struggling to buy Food and theyre harassing people cause of their negligence adding unwarranted stress and being argumentative on the phone which the clearly have no right to do.I asked nicely to be left alone even sent an email stating the fact and requested not to be contacted. After they received the email they called my phone and when i sent it to voice mail they called right back.HARASSMENT! Causing Emotional Distress. I got the emails and record of phone calls to prove it.

Good price for what I wanted. Very professional and friendly manager at this facility

Went to buy some cardboard boxes. They didnt have any.

Hey. Its a place to store your stuff.

Outstanding service. I booked a pickup in the morning for 5-7pm the same day (Monday 27 July). When I arrived, their computer system was down. I showed them my online booking and they gave me a truck right away. I took it to Costco to pick up two large pieces of furniture - truck was perfect size. Dropped them off at home, got gas, and returned the truck. It was a little after closing, and as I was trying to work out the online return process, the last employee leaving, who had given me the truck, stopped his car to check on me. He took the keys and contract and reopened the store to take care of it, explaining the computer was still down so the online return might be off as well (the national system thought I had not picked up the truck). Also, employees and customers were wearing appropriate COVID masks when I was there.

Good staff and quick check out

Employees were not complying with state and county executive orders to wear face masks when interacting with customers in late April during the covid19 pandemic, despite Montgomery County having the second highest rates of infection in the state. Brought concerns to the manager who promised to address them and call me back, but did not.

Very friendly employees

Absolute AMAZING service! The General Manager Dionte was beyond great and took care of every one of my needs! If you are thinking about coming here, think no more!! Dionte and his staff will not let you down!

This place is full of mice and rats... my stuff was eaten by rats and there were thousands of drops in the storage. Dont even bother with the insurance because its a scam. It wont cover you and the insurance company send me something between the lines says they wont cover. Dont waste your money on insurance and on renting a storage there unless you have rocks that you want to storage. The rates are cheaper in this location than the rest for a reason.

Best location I’ve been to thus far. I drove 50 mins to this location and was not disappointed at all. New manager Dionte gave me the proper tools and information for the truck I rented. He was very informative and the area inside and out was spotless. Loved it. Will come back if need be.

Moving is stressful - period. Service providers can - through incompetence or indifference - add to that stress. Or they can do whatever is in their power to accommodate their customers and see that they are treated with respect and an understanding of the stresses of moving.The people we met at this Uhaul facility - the General Manager, Mr.Dionte Stinson, and the woman who attended to the paperwork, Ms. Journey Stephenson - are clearly of the latter category. It was obvious to my daughter and me that they really cared about us. Both of them were polite, professional and personable. The truck was clean and ready to go, at the promised time.I would not hesitate to rent a truck from them if I ever have to move (God forbid!) in the near future, even though they are not the closest U-Haul Center nor would I hesitate to recommend others to avail themselves of the services of this fine team.

Excellent service! The cargo truck that I rented was in meticulous condition.

ZERO star for them! Unfortunately it is not available.I have used so many Uhaul stores in my life and I have never been treated the way I was here. I arived about an hour early. I was told it was not clean and smelled bad. I told the manager It is clean and it does not smell..... never got a truck that smells great, people sweat when they are moving. BE AWARE!! I feel as if they were trying to do anything to hold the cleaning fee. I talked to Uhaul customer service and they said they will be giving me a refund as I had pictures. Uhual the company is great, but this store... STAY AWAY!!.... Never use this store. There are many other good vendors and managers close by..... I would NEVER recommend this place!

First time U-Haul customer, was issued/signed out wrong truck by personnel at pickup location (truck/tag number didnt match contract as found out later), caused major delay and frustration on a Sunday evening after an all-day local move when dropoff location specified in rental contract refused to accept truck. Followup call from pickup store management was a quick sorry for the problems with your move and seemed much more concerned with whether the truck was dropped off at the dropoff location than the trouble the stores mistake caused... Saw good/decent reviews on Google, and it was a convenient location to where I was moving from, but your mileage may vary I guess. Personally, I would not use this location again!

2 of 2 employees that I saw at this uhaul location today were not wearing masks (face or under chin) at any time I saw them on the property. Employee is wearing all black clothing in this photo.

Super helpful staff, helped with a trailer rental. Even helped hook it up for me.

Clean location, the staff here has been very helpful and willing to assissit as much as they can

Truck was ready to go with everything. Guy working the counter was very nice.

Only one person is working long line on a Saturday

Great rates guick service

Great store hours, and the employees are quick and polite.

Good people. Fair prices

Nice setup. Employees are helpful and pleasant.

Good space and friendly staff.

This is a bad place I came to believe my property was chewed and had rat wasting on it 😡

Prompt and courteous service

Very informative

Clean and helpful

Have new Vans

Excellent 👌