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Walmart Auto Care Centers
659 Knox Square Dr, Galesburg, IL 61401, United States
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Walmart Auto Care Centers
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Al
Review №1

Among the Walmart auto centers I have been to, this is by far the best. I called this morning to check on the wait, and even though it was four hours and things were nuts there, the lady was friendly and helpful. I waited until afternoon to get in, and the wait was shorter. The staff were still friendly and helpful even after a very long day for them.

Ex
Review №2

Great customer service. Only replaced a couple tires so I can’t comment on their abilities too far. But they did a good job.

Ka
Review №3

The gentleman that waited on me was very short and rude. Throw pens and threw the stapler down . The lady was very nice and helpful

Ch
Review №4

Always the worst customer service in automotive. Today I witnessed them tell someone to take their OWN tire off after paying for a replacement. No one go here. The staff seem to have no direction and there is a girl working back there that should have been let go long ago. She is rude and dismissive to customers. Lack of managment and customer service skills.

de
Review №5

If I could give 0 stars I would. There is a lady that works back there and she is the most rude and disrespectful lady I have ever met. At one point I was in there waiting in line and the phone was going off and she looked up and said “oh my god just shut up” because the phone was ringing. Every time I call it takes at least 15 minutes of me being on hold for her to answer the phone and when she does she’s rude. Has a nasty tone and a nasty attitude. Walmart needs to fire her!

Je
Review №6

Terrible experience. Needed to buy 2 new tires. And could not get anyone to answer the telephone in the automotive department. Sat with a ringing telephone for over 5 minutes, being answered and transferred to the tire department and still noone answered. At the Macomb store and Galesburg store. Unbelievable. Thanks Walmart.

Kr
Review №7

The ladies back there are very helpful and nice.

Ti
Review №8

Had tire put on. The price was excellent and the service was extremely quick. I loved how I was able to have it done on a Sunday.

Ty
Review №9

Took over a hour to get a oil change that I never ended up getting because they wanted me to still wait

Am
Review №10

Very quick and efficient service. And they were all very courteous. I greatly appreciate their ability to help me out of a jam. Thanks guys!

Gr
Review №11

Fast, competent service. Friendly staff answered all of my questions. Feel safer on the road knowing my vehicle was serviced there!

ka
Review №12

The Damewoods are amazing! I will definitely go back

Lu
Review №13

Not Good. Technicians balked, didnt want to service my car, found flimsy excuse that too much needed removed to replace the battery- Nonsense. Shows they dont know enough to trust then w your car. Then paid store price for battery I found online. Off to someone who can do the work . . . Go figure. They dont deserve even one star.

Gr
Review №14

Lazy and rude, thats the service that you can look forward to here. It should never take 90 minutes for an oil change, its a 10 to 15 minute job at the most if youre not lazy, slow or stupid. The 90 minute wait was an improvement from the 4 hour wait from the day before when I attempted to get the oil changed.So if you want to have any type of life outside of waiting for these lazy people to work on your car, go anywhere else. Literally anywhere else in Galesburg is going to treat you better and provide actual customer service

Ca
Review №15

A particular fella waited on me and had a very pleasant personality. Atmosphere was fine

Ra
Review №16

Sunday afternoon rude dark haired lady told me 3 hr wait to fix a tire. Responded be back tomorrow. Monday afternoon, stop in asked for wait time to fix flat and same rude lady gasped and responded we have been here all day at least 2 hours and may not get it done tonight. Left... now Monday 7:10am, 2nd car in shop told 30 min... it is now 8:55 and just pulled vehicle in the shop. Terrible service... new lady at counter was nice today..

Du
Review №17

Tried to get my oil changed today. I was told they werent taking anymore cars. This was over 2 hours before closing time. The associate was RUDE & INSULTING once I asked, Why? After doing my other shopping, I exited out the Automotive section. Where the same associate was sitting talking with a customer. Keep up the lackluster performance, Im sure corporate agrees.

Pr
Review №18

Bought 2 all terrain tires for my wife’s van in March had a flat yesterday. They don’t want to make an appointment said theirs a 4 hour wait and they probably couldn’t patch it anyway. Worse place ever 3 months on a $125 tire and they won’t replace it said the road hazard is patch only but the women even said it looked like a defective tire but theirs nothing they can do.

Lj
Review №19

There always nice to me back there love the girls there very helpful

am
Review №20

Tire tech David provided me with wonderful service

Ke
Review №21

Good prices and service, in a reasonable amount of time.

He
Review №22

I only got an oil change but they were fast and efficient, price cant be beat. They work on a first come first serve basis so I try to get in early.

am
Review №23

After waiting two hours for an oil change and a tire I was told it was done. After looking at my receipt I saw the oil change wasnt even on there so I asked if it had been done and was told no but that I could be put back on the list to get it done which would mean I would have had to wait another hour or more!

Ab
Review №24

It takes hours to get anything done. I went in today to get my oil changed, windshield wipers fixed, and tires rotated. after an hour, they called and said the broke my dipstick and I would have to go somewhere else to get it priced and then maybe they would fix it. They didnt even do the windshield wipers or tires. Then I called and no one answered, someone mumbled something, said they would transfer, then hung up. Do not come here.

Ca
Review №25

The sales lady wasnt the nicest until she got my $600.00. Her attitude was awful.

Ry
Review №26

Good price on tires and oil change. Didn’t take too long.

St
Review №27

On hold for 51 min. Before anyone picked up phone to know if they had the tire

je
Review №28

Do yourself a favor and take your vehicle anywhere else but here.

Da
Review №29

Good quick tires and oil change

Ad
Review №30

Cant even do a simple oil change. Made me wait 2 hours just to call and say they couldnt get the oil plug off and theres nothing they can do. What a joke of mechanics.

Co
Review №31

They keep you there shopping as long as possible.... Grrr!

Ja
Review №32

Wow the angel at the galesburg walmart.

Jo
Review №33

They are usually packed and you have a long wait.

Aa
Review №34

Got what I needed

An
Review №35

Friendly staff, very personable.

Me
Review №36

Over 3 hrs for an oil change and 4 tires. I got here at 7 am and still waiting at 10am.

fo
Review №37

Got a set of new tires put on and they were done before I was done shopping!

Er
Review №38

Unfriendly staff very unhelpful wont be back

Ja
Review №39

Still standing here as it is 7:05 am and supposedly opens at 7:00 am. Horrible service.

Ry
Review №40

Was told to call back another time because the lady is on break and no one else knows how to use the computers.

Em
Review №41

Good people

Al
Review №42

Friendly and professional

Lo
Review №43

Awful

Ca
Review №44

Extremely convenient

Jo
Review №45

Depends on the day

Da
Review №46

Tires

Ga
Review №47

5 hrs, 5 hrs, 5 hrs,

Information
5 Photos
47 Comments
3.2 Rating
  • Address:659 Knox Square Dr, Galesburg, IL 61401, United States
  • Site:https://walmart.com/store/775-galesburg-il/auto-care-center
  • Phone:+1 309-343-6852
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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