This has been the best experience, choice, availability, and SERVICE that I have lived through !! I just received my delivery and they went over and beyond to assist me, help me and gave me all the options and solutions. This was refreshing and the most wonderful experience with the company, and all the team in both the Galveston and Dickinson location. The do pride themselves to satisfy the client, to serve to keep a good open door relationship. I will definitely keep recommending them, I will definitely come back to finish my home purchases little by little. THANK YOU FOR EVERYTHING YOU ALL DID!!! Mrs. Munoz
We love our poly furniture, but the price tag can be really steep. Happened to notice some poly chairs in front of Star as we drove by. Pleasantly surprised to find they had some more budget-friendly options than any other store weve visited. Wouldve never thought to look there, since they mainly do interiors. Everyone we worked with was pleasant and straightforward.
Furniture is not cheap anywhere you go, but many places that sell discount furniture sell junk. If you are someone that feels like you can tell the difference, you will like this store because they sell nice stuff. Its pricey, but they have regular sales and they wont gouge you or pressure you either. Plus, theyve been around a long time and have a good reputation. Delivery service is great.
Ms. Jeanette was incredibly responsive, prompt and knowledgeable and also took the time to both educate and afford me time to further research my mattress selection. For this purchase, I would rate Jeanettes knowledge, expertise and responsiveness with five stars. Ill definitely be a repeat customer with Starfine Furniture and Mattress in future.
Amazing people to work with!! I have worked with Tammy and Jeanette (in Galveston) and both of these ladies are professional and helpful without the sales pressuring that I have experienced at other home furnishing businesses in the area. They made it a fun experience as well. I will be back for certain.
I have experienced many transactions with Starfine Furniture and can easily say that not only do they sell fine furniture, but they have the finest people working there as well. Not only is it worth asking about their beautiful selection of furniture (they kindly answered all of mine), but it is worth getting to know everyone there. I have moved from Galveston, but can wholeheartedly recommend anyone go here for their furniture needs!
Great customer service and high quality furniture. I would give two thumbs up to Jody and his staff.
The best furniture store in Galveston County! Excellent selection and helpful sales people. And if they dont have it, they can order it!
Got a nice recliner couch for excellent price, hope to receive it tomorrow 💖
Dealing with Star Fine Furniture over the phone, and never stepped foot in their store was effortless. Connie helped me with everything, down to offering me better pricing than she previously stated! Plus, working with a local business makes me sleep better at night. Highly recommend!
Always get funny looks when I walk through the door.
They have a fantastic collection of furniture, 2 stories of furniture in fact.The staff is very knowledgeable as well. They know how to decorate and organize furniture appropriately. This helped when my wife and I were unable to decide on some furniture decisions.The staff also arent car salesman that try to up sale you. Theyre honest and they will work with you if youre on a budget. They also give honest answers to your questions.Finally, they have had inventory even with the covid crisis putting a strain on their freight logistics. I have been able to stop by every other month over the last year with my wife because of this.This is my favorite furniture store. Nothing comes close.
Have bought numerous things over the last 5 years. Always a pleassant experience. Beats the hech out of the big city stores.
Beautiful and not your typical furniture. This furniture store has one of a kind types of furniture. Incredibly good quality. Its worth the extra money for this amazing furniture. I would be proud and happy to help sell this magnificent one of a kind home furniture. Go check Star Fine, you will be glad you did.
A majority of the furniture I have in my home, I have purchased at StarFine Furniture & Mattress.I have been impressed with their consistent professionalism. Each person in the store that I have interacted with was very polite and extremely knowledgeable.Their team will give great suggestions and recommendations to help you make the best decision on your purchase.Their price is very competitive and the value provided cannot be compared.An added bonus is they are local, have a massive selection of items to choose from, and if they don’t have it in stock, they can get it quickly shipped in.I would give them more than 5 stars if I could!
Absolutely great customer service! Very friendly employees who makes sure your satisfied.I would definitely recommend friends and family. Im very satisfied 😃
MISS Tammy Taylor was very respectful, and helpful with our experience. Awesome place.
Ive been in there sevaral times. They have a great collection of furniture and everyone there is always Nice and very polite.
Shopping experience was great! Manager was able to work with us on pricing and even pulled some strings to have it delivered the next day. We are very pleased and will be back! Thanks again.
Ms. Jo A. was super good help and took pity on my reluctant shopper self. She explained fabric and let me measure and stress out. She also left me alone to narrow down my choices. Excellent experience. Thanks!
Very friendly staff! Thank you, Jaclyn. Plus, I got a fantastic deal. Im so glad I stayed on the island!
Very helpful and very nice. Will shop here again. Love their furniture and accessories.😊
Wonderful experience with Justin today. He was professional, courteous, prompt, and understood my exact needs from the beginning. I was able to choose my new dining room set hassle and stress free with a wonderful selection and price!! Yay! Fast and free professional delivery is always the case too. Thanks again!
Tammy at Star Fine Furniture did a fantastic job of helping us finish furnishing our new house. She worked with us to find the right pieces for our style, within our budget, and helped us save extra money as well. The furniture is great and we can’t wait to get it delivered (which is only taking less than a week!).
. A great time shopping with Melanie. Got just what I wanted
Came on to look for a rug. It was so nice not to be pounced on the minute we walked in. A beautiful store with lovely inventory. Jeannette was very helpful and I cant wait for my new rug to come in.
This location has beautiful costal inspired furniture. They also have Polywood outdoor furniture. They had the Polywood piece I was looking for and I bought it on the spot. If you order from Polywood.com that piece would have taken 12 weeks to arrive. Thank you Star Furniture you made my day.
Tammy, Justin, and team were fantastic. Professional, courteous, very helpful, and willing to go above and beyond. Great personal touch, service, and communication from the folks at Star. Thank you!
Very friendly and courteous and gave me heads up theyre going to be 30 minutes out l....
I called Startfine Furniture in Galveston, from Alaska, to buy a couple of pieces of furniture. Was lucky and Justin answered the phone, he helped me narrow down a sofa sleeper & an accent chair that I needed for my condo. He is very professional, thoughtful and knowledgeable. Also he must have lots of energy because he ran all over the store to help me. I would absolutely buy from this establishment again and I would call upon Justin again to help me out. Thank you Justin for everything. ;o)
The store was very busy, but the sales girl made sure I was taken care of. The manager checked on me multiple times. Everyone was so very friendly, they have beautiful accessories and furniture. Cant wait to get my new dining set! Thank you again!!
Buying a living room sofa is not one ofmy favorite pass times but yesterday we went to Star Fine Furniture and Jo Arnold wasso helpful. She allowed us to tear apart their display and rearrange the sofa we liked and helped us set it up how we liked it. She made the buying experience very pleasant and made us feel very welcomed. Star Fine is our furniture store from now on.
Very satisfied with our first experience at this beautiful store! All of the staff were so friendly and helpful, we bought more than we originally planned! Manager went out of his way to help us accommodate strict delivery requests. Shop local!
Overall outstanding experience. From walking in the door through scheduling delivery. Very knowledgeable with a keen sense of design! We will be back!!!
Great service and a good selection. Weordered from the manufacturer. Excellent pricing! We’ve ordered from this manufacturer before and Star had the best price we’ve seen.
It was good to walk into star furniture in Galveston, tx. And much thanks to Justin (store manager) and Jacqueline who was our sales rep. We appreciate all your help this evening. We will be back to purchase in the future.
Found just the chair we had been searching for. Thanks to Tammy we bought chair and pillows for sofa to match. Thanks Tammy if we need anything else will give you a ring.
The staff was super. They understood my needs and provided top notch service at a reasonable price. Any extra that I paid will give me many more years of enjoyment in excellent quality furniture. I highly recommend this place
Always great service never pressured. Best people ever dealt with
Beautiful inventory and great customer service! I definitely will be recommending it to my friends and family. Tammy and Justin were great!!
Wonderful service from extremely knowledgeable professionals esp. Jackie. Great selection!!!!!! Quality is impressive.
Excellent selection of furniture and mattresses with unparalleled service. If they dont have they can get it for you. Fast delivery too. Shop local.
Stopped by on a whim as I saw their Polywood outdoor furniture on display near the front door. Our salesperson, Jeannette, was extremely friendly, professional and knowledgeable about the products. I was able to get exactly what I wanted at a very reasonable price and under my budget.I would highly recommend StarFine Furniture and will be using them in the future. Thanks!!!!
StarFine employees are always helpful and courteous. I have returned to them several times and I will continue to go to them with my furniture and bedding needs before I look elsewhere.
Great service, friendly atmosphere! Got a really good deal on a sofa, will shop there again. Deb
Very professional and knowledgeable staff combined with beautiful quality furniture. Items we had noticed on the website looked just as inviting. Thank you for a wonderful shopping experience.
Tammy and Justin did a great job and were very helpful!
Was in a jam trying to find furniture in stock during Covid. It was very easy with star because I was able to send a text message on the computer. Justin was able to tell me exactly what they had in stock and even made me a great deal.
Salesperson was great! Very informative and helpful made us feel right at home
The furniture iss great. The prices were good. However, the follow up customer service leaves much to be desired. I know that some items are delayed due to manufacturing challenges stemming from Covid shut downs. However, my disappointment comes from not being kept informed. I bought the furniture in April. Each time I call, they promise me that they will check and call me back within 24 hours. As of yet, that has not happened. Ill wait a few days and call again, and get the same promise. If you say youll follow up, please do so. And please dont tell me that you told someone else to call. I dont need to hear you blame someone else. Just give me the courtesy of doing what you said youd do.
Justin was very knowledgeable and very easy to work with. I highly recommend StarFine Furniture when shopping in Galveston.
Justin is amazing! Best customer service!
What a great furniture experience! The selection is amazing and the staff is professional and friendly. Nothing high pressure and just a great experience!
Quick, easy, friendly. No complaints. An extra thank you to the gentleman who loaded my purchase at the warehouse and at the store. He was fast and very courteous.
Justin was super accommodating and helpful through my experience! I would definitely recommend coming here for your furniture needs
I could not be more pleased with this business, with Justin (manager), Tammy (salesperson) and my new furniture - after a literal nightmare of an ordeal with Ashley HomeStore, Justin and Tammy were a delight to work with, and were very helpful and patient, and my furniture arrived just as promised. Highly, highly, highly recommend and yes, they do deliver outside of the Galveston area for a very reasonable delivery fee!
I had originally posted a negative review and gave Starfine Furniture 1 star. This was due to hiccups with the order, and how I was treated by the assistant store manager. My husband went to the store and spoke to the owner, Jody, about what had happened. Jody was sympathetic, kind, compassionate and a true professional. Due to this, the issue was resolved, and I have even gone back to make an additional purchase.Thank you Jody for making it right 👌👍👏🏻
I purchased a mattress and when I received it, it has several scuff marks and small sections that were torn on the box spring. I called and they explained that they would have their representative, (that handled this) come out. Along with pictures and an email requesting them to come out. Two months went by. After following up with them again, someone came out 2 weeks later. He took the same pictures that I had already submitted to them previously.I told them I deserve to have the brand-new bed that I paid for. He explained that he was new, and He wasn’t the decision maker and would be getting back with me within the week. Also explained that the person that was there before was not diligent on customer service. I thought maybe we’d get somewhere this time. I followed up for several months and have had no response.Very disappointed.
Great quality, pricing and service. Very happy to have them here on the island.
The entire staff was extremely helpful and the delivery professionals were outstanding! I will definitely will shop in this furniture store!!
Beautiful store, nice and friendly staff. Love to shop local!
I called the Dickinson store and they did not Cary what I was looking for but Connie told me to call the Galveston store and ask for Justin. I called Justin who was very knowledgeable and helpful. He talked me through the process of ordering my Lazy boy power recliner and it was very simple.
Friendly staff and seamless transaction.
Bought a couple of mattresses for a rent house, for full over full bunk beds. We called ahead and were told they had a couple of mattresses that were relatively inexpensive, and in stock. When we showed up to get the mattresses, the lady that had told us they had the mattresses said they didnt have them out on the floor to be shown. It was kind of odd, because she also acted like she didnt have the mattresses she just told us they had 10 minutes earlier and proceeded to show us some fairly high-dollar mattresses....not something Id put in a rent house. We asked about the mattresses we had called about, and she said Im showing you mattresses.We explained they were going in a rent house, and we wanted the mattresses that we had called about. Then she got all upset and very unfriendly, I guess the $500 we were going to spend was just not enough for 10 minutes of her time. I will say that the manager was very nice, Im really not sure why she has a job. With an attitude like that, I dont see how she ever sells anything. I believe her name was Mia, although I couldnt understand her all that well over the phone. She was pretty rude on the phone too, and hung up on my husband while he was still trying to ask her a question. If youre wondering why we bought anything at all at the store, its because they did actually have the mattresses in stock and nobody else on the island did. I would go back and buy more mattresses for my rent house; I would just use the different salesperson or maybe deal with the manager who was super friendly.In addition, the gentleman at the warehouse were fantastic, they were friendly, helpful, it was a totally different experience from our salesperson at the store.
Great selection & excellent customer service!
Great experience! ! Once I chose my furniture, my purchase was processed and paid for in 10 minutes!
Melanie is so sweet and helpful! She helped us find our couch for our bayhouse! Excellent service and friendly people! We will be back to buy accessories for our home.
Great selection! Willing to be flexible with customers needs and delivery. Salesmen gives time to look around without hassling to make a purchase. Also, have the option to order pieces and colors not on display. Will definitely return and would highly recommend.
Me and my wife had a very good experience with StarFine, and I would recommend everyone.
Fast and quick service now I need to get the box springs to see the qualityThanksPat
Great island selection - manager & staff willing to help in all ways / pricing, special orders or design. Stop by to check them out!
Best Furniture Buying Experience EVER! Went to Galveston to find outdoor furniture for our beach house in Jamaica beach and ended up buying for my ENTIRE house in Friendswood! Beautiful furniture you won’t find in Houston, Gail and the manager Justin were great! HIGHLY RECOMMEND!
Delivery 119.99 for Galveston thats to much.
Jaclyn was great! Didn’t hound us to purchase and answered all of our 1000 questions.
Roy was an excellent sales associate and he made the purchasing process easy and enjoyable. We’ll definitely recommend that our friends and family shop here in the future.
Melanie was extremely helpful in guiding me and helping me find the perfect recliner for my needs!
What a great store and group of people. The owners are always there and helpful... and the sales people are low pressure and just help you find the right furniture. Show room is good sized and I was able to buy my furniture and take it. You typically have to wait With other big stores Ive been to. Thanks for the help today guys...
Great selection and service.
What ever you do dont spend your mpney here. If u want to return they charge a 25%restocking fee and another delivery charge. All other stores charge 10%at the most. The recliner was not the one I picked in the store which they refused to admit when explaining this to the sales person I was told well I hope it starts to grow on you go to The Dump its worth the drive great quality and better pricing and above all very friendly service. I now have to load the chair with my daughter and return it as not to be changed another fee, and by the way Im 72 years old, thanks Star.
I have bought items for my home and business and have had fantastic customer service every time. They make you feel like you are going to visit a friend instead of buying furniture. The products are great quality and so are the people. Always a pleasure and I am a customer for life.
After buying a couch and love seat it turns out the love seat was broken on the interior. It had a cracking loud noise when putting pressure on it and just moving it. Also the couch has a cricking/crackling noise on it and that will have to be fixed as well with brackets according to the technician that came out. A technician came and picked up the love seat to fix. Still havent received it back yet after over a week. Star Fine Furniture said they will order me a new one and could take 2-3 weeks (none in stock) or if the love seat is fixed I will receive that, which ever comes first.Either the movers are careless, (scratched up my doorway carrying it in and I had to go back and touch up paint on my doorway) carrying and moving the furniture and causing it to break, or the quality is no good. I never get any feedback from these people, I always have to CALL THEM to get the latest status on what is going on for fixing the love seat!Totally disappointed in this place and the quality of the furniture.Buyer Beware.
Very knowledgeable and friendly staff. Love my new lazy boy chair!
Nice furniture and sales rep. Insurance is a joke. Made a claim on June 6 that has still not been settled. I have initiated most contact with Montage Furniture Service. The furniture store said they would help but nothing is happening. It is Aug. 10. I have made 2 phone calls to the manager, Justin, with no response. I’m very disappointed and frustrated.
Fantastic selection, service and they delivered the next day.. I couldnt be any happier! They knew I was ready to buy and needed furniture immediately and so they worked with me. Im really happy.. Did I say that yet!?Im addind this a few weeks later that Star Fine Furniture provides the ultimate level of customer service! This store truly is a class act. I had a small concern with one of my recent purchases and they assisted me and took care of me to a level that exceeded my expectations right away. I am a customer for life! Plus everything I bought is American made! Thank you Star Furniture for going way above and beyond anything that I could hope any furniture business could go for me!
Was very knowledgeable. Went out of her way to help me.
Theres a lot to choose from including recliners. They have an entire section of the store dedicated to recliners. You couldnt sit in all of the recliners in one day. If you did, youd set a world record for most recliners sat in.Prices are fair and vary. You can get cheap furniture and expensive furniture all varying in style and quality, including the recliners. From the El Cheapo to the King Henry isnt even good enough to sit on this recliner.You can even change the upholstery on the recliners.... this store should be called Star Fine Recliners and More.
Found exactly what I wanted in no time and it was on sale! Melanie took care of everything.
As always very positive and friendly.Appreciated for doing business with you.I very much appreciate it.ThanksVikki Carpenter
Simply the best furniture store to find everything you need with a staff who pays attention to the finer details to transform your home into your dream home at prices that are extremely affordable. I highly recommend them,Come see the awesome selections.
Nice selection of higher end furnishings. Seemed to be lacking in help when we were there. 1 salesperson, that was helping others.
Pleasant and professional. Very helpful. We worked with Sofiia and highly recommend her
Good products at a fair price. Shop local.
Very nice selection, beautiful store and friendly sales staff.
Purchased a quality mattress and was going to have it delivered a week later. They first went to 2 different addresses, then finally came to mine. Both men complained about the amount of stairs and the difficulty, then they put the mattress outside the bedroom and didn’t put it on the bed or even unwrap it. Also didn’t haul away the old one! Not a great place!
This place has lovely furniture this is my furniture store for life you should go right now to see all their sales on furniture
JUST BOUGHT A SOFA FOR A GOOD PRICE AND LOOKS STUNNING
NO STAR SHOULD BE AN OPTION! We purchased a couch, and when they delivered it they damaged it! The delivery person said they would not take it back with them and that a representative would come to inspect the couch and fix it (WHAT! fix a brand new couch??) When the Couch Inspector came he said there was no repairing it, we then returned to the store where they issued us a refund on the couch and said they would pick it up on the next delivery.THEN the same person who issued the refund called and said the owner said they would not issue the refund and basically YOU GET WHAT YOU GET!Never experienced this before and I can not believe this is actually happening to us! WORST experience, i hope this help one potential customer from making the wrong decision!
DO NOT BUY ANYTHING FROM HERE IF YOU WANT QUALITY AND VALUE!!!! We bought a custom made leather sofa and recliner at Star Fine Furniture to the tune of almost $4000 in June. Took 8 weeks to come in. When it was finally delivered I immediately found several flaws in the stitching and leather quality plus two pin holes in the side. I was told NOT TO WORRY, they would fix any issues. 6 months and countless lies later andThe has still not been addressed. Technicians dont show up.. No matter how many times you call and complain to the manager he says its the first time hes heard about the situation and he will get back to you. Rarely does but even if he does nothing gets resolved. Still waiting and hoping to get the furniture I paid for 6 months ago.
Great selections...salesperson rather stand offish