5 STARS for Gordon Chevrolet, John Pool and his staff in the service department.Our Silverado 3500 Duramax that we are pulling a 42’ fifth wheel shut down in the middle of the road due to contaminated fuel. Fortunately for us the fifth wheel wasn’t attached at that time, but we only had three days at a resort before having to leave. I called the three closest Chevy dealers and was told that they couldn’t get me in for two weeks and a $2000.00 estimate or they didn’t have the equipment to do that kind of work. Gordon Chevrolet understood my dilemma and the urgency of my situation. John provided me with a towing company number, told me he would get it on the lift that day. Oh, and he estimated around $1000.00 and his business card got me a good rate at Enterprise rent a car across the street. It took the mechanic two days to drop the fuel tank, clean the pump, flush the fuel system, and get her back on the road. They also changed the oil. And, yes, they met their estimate. John kept me well informed along the way. We have been pulling our fifth wheel for two weeks now with no issue.John, thank you for your help and please make a point to pass on our appreciation to your staff and management..

I had been looking for a vehicle and had been to a couple dealerships. The one thing I appreciated from my sales rep John michniak the most was that he was not pushy with me like other reps at other dealers had been. He was very genuine and kind and worked with me with my budget, and car of choice. He was readily available to help me and truly cared about my best interest in purchasing a car so much so that my boyfriend’s sister came in a week later to purchase a car from the same dealer, she had a different rep than I did, but Shaun really took care of her as well!

Greg did a amazing job. He’s absolutely the only salesman we will come back to again. He showed us what every button does in the car, walked us through every step, and made sure we were very comfortable before purchasing the car we wanted. He made the whole experience super easy. Best salesman!!

My vehicle was in for service a few weeks back and my drivers side rims were scratched horribly. It looked as if they were buffed with sandpaper or they were scratched during spinning while balancing. I talked with the service manager and during this last visit my hope was the damage would be acknowledged and rectified. That did not happen and I was told they could not have damaged it. Now my defrost light stopped working but I will have to deal with it because I have no confidence in the service centers.My truck has never been driven through a car wash as I am super careful to not get scratches or damage to this vehicle I am so proud of. This experience has ruined my rims and destroyed my confidence in GM customer service. I will not give another dime to GM since they care so little. This was a big purchase for me and to have it destroyed is just not right. I work very hard to have this nice truck and to be treated this way just breaks my heart.Shame on you Gordon Chevrolet! I am sharing my experience everywhere I can so nobody else has to go through this.

Was greeted with an associate. Was ask a few questions and was joke with,which was fun joking back with associate. Gave him the coupons that was sent to me by the dealership to use and then was told service was free, because of coverage I had when purchasing vehicle from the dealership. Made my day and lots of space in waiting area, and was done in a timely matter.

Scott Babcock was super helpful and got me together very quickly. He made my first experience buying a car a good one! 10/10 recommend Scott and I absolutely LOVE my 22’ trailblazer!!

I will never ever purchase another vehicle from Gordon Chevrolet I received my new vehicle on August 9 by August 18 I started to experience trouble with my vehicle the engine light came on by August 20th I returned the vehicle to Gordon Chevrolet. Gordon cannot figure out what is wrong with the vehicle. I was told that GM TECHNOLOGY cannot figure out what’s wrong with the vehicle and they refused to give me a new vehicle it is now September 13 and Gordon still has the truck trying to figure out what is wrong. I should have been given a new truck by now! I will never make referrals to Gordon Chevrolet 😡

Very nice, straightforward, and quick. They serviced my car and let me go on my way. I love that they didn’t try to pressure me into buying anything new.

Everyone at the dealership was super friendly. I was greeted by multiple employees who just wanted to stop by and say Hi. How are you? even though they knew I was already working with someone. They had nothing to gain by talking with me, but they went out of their way to make me feel welcome. I had the pleasure of working with Rachel Morales. She was excited to help me find my next vehicle and made sure all my needs and wants were met. She easily answered all of my questions with her extensive knowledge of the vehicles. Dealing with her felt more like talking with a friend rather than someone just looking to close the deal and get your money. She made the whole transaction easy, painless, and fun. I look forward to working with Rachel again. Overall, I had a wonderful experience and I will be returning to Gordon Chevrolet when my lease is up.

Lori, my service worker, was excellent in telling me what needed to be done and how much is was going to cost. The service department was even able to complete the work in one day despite the fact that a had a power outage of over an hour. It was quite expensive, although I do appreciate the fact that I had the price up front and they did not add anything else to the bill. Finally I am grateful for the courtesy driver who took me home after I dropped off my car.

Ryan Soper was the only sales rep that made sure I got the exact truck I wanted. (Out of all the surrounding chevy metro Detroit dealers) no one else told me I could put a down payment hold on a truck while it was in transit. Im more then happy with My new lease...thank you gordon chevy and Ryan Soper for also making my time in the dealership next to nothing compared to my previous 4 leased vehicles. (4 to 5 hours) see you on the next one gordon/Ryan!.!.

From making the appointment to walking in the door to leaving with my car... Was pleasantly surprised and satisfied for being a first-time customer. Caitlyn in the service department was on her game and made sure that my car was repaired in a timely fashion and kept in constant phone contact. She is a true professional and an asset to Gordon Chevrolet. My thanks to all involved in addition to Caitlin who serviced my car and made sure it was in top-notch condition. Blair who shuttled me from my home to pick up my car was also polite, professional and drove safely. I will definitely look to Gordon Chevrolet for car repair in the future if needed as well as purchasing a new car because of the service I received and because of people like Caitlyn and Blair who perform customer service to the finest.

Nicole in the service department is rude and not good at her job. I called a couple days ago for an apt, ended up with Thursday at 10am and I got a text confirmation for 1pm. I called for them to fix it because it was not my mistake, I know I said 10am and she tells me I will have to reschedule for a different day if I don’t what that time, even though she’s the one who wrote it wrong. I talked to Tammy the manger and she sorted it out but Nicole needs to learn better customer service

I was in a unique situation, as Rona pushed back turning in my lease, and I was down to the wire. I called Gordon, my local dealer, and spoke with one of the Sales Managers (Mike), who was very helpful in getting some preliminary numbers run. He set me up with my salesperson, Steve Sellers, and Steve was THE BEST. During these difficult times, they made sure everything was sanitized, no contact, and I was very comfortable doing business yesterday. I took 2 different cars on a test drive (an Equinox, which I came for, and a Blazer for a splurge drive), and Steve was awesome; he ran numbers for several different cars and options for me, and I never once felt pressured or backed into a corner. Being pushed to the last minute, I was scared that I was going to be forced into a bad deal just because of the timing. But Steve and Mike floored me: they got me a deal on a 2020 Blazer that was lower than the payments on my old Equinox! I LOVE my new Blazer, its a beautiful car, drives like silk, and it looks sexy! I never thought Id be able to afford a lease on a Blazer, but the guys at Gordon really worked a miracle for me! I am super impressed with their professionalism and follow through. Steve was one of the best salespeople Ive ever had; he was personable, knowledgeable, and easy to work with. Ive already given his name to a friend of mine, and if any of you are looking for a new Chevy, go see Steve Sellers @ Gordon! Thanks again Steve, this is the first time Ive been really excited about a new car in YEARS!

Rachel was wonderful! This was the 2nd vehicle we’ve purchased from her. She found the perfect car for our daughter!! Looking forward to my lease ending so that we are able to work with her again!

I was there for oil Change. So I needed two filters and they were pricey however the sales lady name Lorie Gardner was so nice she came out told me the problem I was having with my vehicle she gave me a coupon for my filters to lower the price a little but I appreciate 🙃that she explained everything so clear if I had any problems to give her a call anytime. She was warm, nice, and kept a smile on her face . As a service Consultant I feel she was excellent at what she do and I give 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Customer service was excellent. Everyone was prompt and on target. Rachel Morales was great. I will definitely return! I have and will continue to refer family and friends to Rachel and your dealership

I had contacted several other dealerships but they couldnt offer the color or price that I wanted. I came into the dealer to turn my lease in and I was able to leave with another new vehicle lease. It did not take very long to get my information put into the computer- returning lease loyalty, supplier discount etc. I will highly recommend Gordon Chevrolet for sales & service as they work hard to completely satisfy their customers!

Awesome car maintenance and service people! Always have my vehicles serviced at this specific dealership

John Michniack was our sales guy, he was great. He took care of us with every detail. Great car, and price. Go to Gordon Chevrolet for all your car needs. Ask for John.

I got my used certified Chevy almost 2 years ago. Ive had to bring it into the service center twice and each time, Lorie Gardner (service consultant), has given me exceptional service. She went over and beyond trying to find ways to make my warranty cover repairs; one time I left with no bill to pay. Who doesnt love care free service?

The tech listened to our concern/problem and gave us possible solutions. We had both vehicles down at the time and they were able to work with us. We appreciated being kept informed as they went along. Thanks.

I had a great experience working with the folks at Gordon. It was a very straight forward process, I got what I wanted and they helped me with a smile and a fist bump. I am a very happy customer, and will be back!

Very friendly, clean, helpful. Ryan Roper is the best sales person I have ever had. Service department (oil changes) are friendly and quick. Been a custom for years and will continue to be one.

I dont usually leave reviews for anything, but I had to for Gordon Chevy. My car was clipped by a FedEx truck and my insurance recommended I take it to get it fixed at a dealer. The collision department at Gordon Chevy was incredible to work with and my bumper looks as good as new! Very impressed with the people who fixed my car and the people who worked in the office. Also very grateful to Gordon Chevy for giving me a free loaner car while mine was getting fixed - my insurance doesnt cover it, but Chevy sure did!Yall are the best!

The dealership is amazing definitely take care of there customers!! Bought a new truck and leased

Brent and the Gordon gang went way and above to make sure my very first ever new car was a great experience. I would recommend my family and friends. Again I cant thank them enough

I am a returning customer to Gordon Chevrolet, and consistently experience top notch service each and every time. Everyone there is professional, friendly and helpful. My sales person, Greg Dorsey, is absolutely the best! He goes above and beyond to consistently provide the best service possible, and always ensures that I am happy before I leave the dealership. He is professional and kind, always looks out for my best interests when purchasing a new vehicle, and he is an absolute joy to work with!

I went in there trying to get a used vehicle from Kyle, due to not thinking. I could afford a lease.. Kyle was awesome enough to crunch the numbers for me, and even had the new car sales person rachel help me out!! They are not pushy like other sales people Ive dealt with.. definitely go there to see either kyle(used cars) or rachel(new cars)

We had a scheduled appointment for a oil change and tire rotation. our service writer Dave? was polite and courteous and told us dealer would match tire prices with other competitors when it came time to purchase new tires.

First time at your shop. Pleasantly surprised by how much better it is than my usual dealer.

Rachel is a Excellent at what she does!! just love her!!! great with her customers!! So is Rick in finance was Excellent explained everything to me. LOVE GORDON CHEVROLET!!!! Will always get my Vehicles from them!!

We loved working with Rachel and Rick, they are a great team! Thank you for all the help. We got the best deal on our new truck!!

I’ve been dealing with Heather Mayer for the past 6 years & she’s awesome & the reason I continue to return to that dealership

Friendly,accommodating, far from perfect, if you leave your car for service I strongly recommend walking around your car with a service representative BEFORE they take it into the shop,similar to the way you do when you get a loaner /rental ..paint,rims etcWould I go back ? Yes

Well. I was satisfied and great until when I got a hole in my tire on the freeway. I called Gordon on Monday morning! I purchased my tires on April 9th and was told them and when I was there to get my oil changed that I had a warranty on my tires if anything happens to them. Well when I called on Monday the service manager told me that wasn’t true and it would of cost me 300 more and etc. so I emailed Michelin and generaLotors about this situation!! I highly doubt that I bought new tires less than 5 months ago and there is no type of warranty on that. I’m waiting to hear back from gener motors and the tire company. I was not satisfied at all.

We love Gordon! This is our 5th vehicle weve leased through them and our 5th time working with Rachel! She is a full service salesperson, she anticipates our needs, listens and understands our concerns, and does it all in a timely manner, shes always a pleasure to work with! Thank you Rachel for another great experience :)

I worked with Stephen Maurer. When I tell you AMAZING EXPERIENCE!! He worked so quickly and efficiently to get my lease turned in and me into another car. He talked me through the process and never told me No about anything I wanted.. And I am paying less than what I was paying. This is my 3rd car from Gordon Chevy and I have been truly Blessed to work with Great Salesman!!! Ed, Greg Tyler and now Stephen Maurer!!!

Please go see Nick he is simply amazing. This dealership all together was one of the best Ive had with purchasing a car they are very respectful and trustworthy. If I could rate them more than 5 stars I definitely would!!!

Great people. They take care of you. DO NOT and I repeat DO NOT GO TO MARK CHEVROLET off mich Ave. They are known for selling lemons.

Timing was unfortunate in that my car was not going to be completed by the time I was leaving for a vacation. The dealership was more than willing to work with me and hold my vehicle until I returned 2.5 weeks later.

I had the best used car salemen he went above and beyond his job to get me the best rate on my car he got me a 16% rate. I left there feeling happy. Could not ask for anything better thank you Jeff Saterthwaite

Straight up crooks they tried to steal my corvette for $43k when carvana offered me $49k with never going there again, before thinking of trading in a car with these guys go to carvana or vroom alot more fair when come to the trade Ins

Amazing customer service! Kim was outstanding, helpful and so polite. She spend at least an hour with me showing me everything inside my truck. By the time I was ready to leave I felt like I met my long lost cousin. Everyone there is great! Wish I can give her 10 stars!

The service representative, Caitlyn was very knowledgeable, polite and respectful. The whole crew was very courteous. Gordon Chevrolet should be very proud of its staff. I will recommend the service department to everyone.

John from the body shop was very good with communicating timeframes of when my vehicle was getting fixed and when it would be ready. Very friendly and trustworthy.

Mona was great!!! Well prepared and took care of everything

I always had a great experience working with John Pool Dont like Change

The entire process was fast, and Rachel Morales was very knowledgeable!

So far everything has been good. I still need to get my charging dock checked but apparently the person who was dealing with my car quit. Other wise excellent customer service.

Have dealt with Mr Dorsey for years and we are always been more the pleased.

I called for a last minute oil change due to a death in the family and the need to travel and was able to get an appointment that afternoon. The service of the vehicle was done in a timely manner. The Dealership rep was nice.

Very responsive and great customer service. David W was very helpful and took great care of my truck. David should be rewarded for his great service!

We worked with Mark, he looked into the issues we were experiencing and got us the information we needed in prompt time. We enjoyed working with him, he was very professional with us, and hope to work with him again.

Very friendly at check in and extremely fast oil change.

I highly recommend Gordon Chevrolet body shop. They do awesome work and they will work with you until you are happy. Thanks 👍

I got an equinox with Shawn in 2019. I love how quick and professional he was. So I came back and got another one. Love it !! Thanks for the Wonderful experience.....

I had a wonderful experience at this place. I had an appointment for 9am they had me out at the exact time I was told. No hidden fees very reasonable pricing I got charged exactly what I got quoted. The staff are very friendly the establishment is very clean and well lit. It is very very big. bigger on the inside than the outside. They also provide a shuttle service which is very convenient. The driver of the shuttle was very friendly. I would definitely recommend this place to anybody looking to have quality service and friendly people work on their vehicles

I brought my car in for a check engine light. Everyone was super nice and helpful, from the moment I stepped out of my car. I didn’t know that i had to reserve a loaner, but the staff was able to get me a NICE one. They communicated with me every step of the way, by phone call and text, which was convenient while I was at work. They even fixed my light that had been backed into, for Cheaper than quoted! When I arrived at 7am to pick my car up, not only was it fixed, but also Clean! Awesome customer service!

Fixed shift to park. My service agent was great. John Belanger was awesome.

The service was great today I was out in less then a 1/2 hour.

This was the best experience we’ve ever had with shopping for a new car. My wife and I had heard about the great service on WMUZ. They were highly recommended by Bob Dutko. Our salesman Dean was the most professional and kind person I’ve done business with. He was straightforward with the breakdown of the costs. There were no hidden fees or surprises at the end. In fact, everyone we came in contact with at the dealership were the nicest people. We strongly recommend anyone looking for a new car to consider stopping in to Gordon Chevrolet before going anywhere else. I know that when it’s time to replace our next car, they will be getting our business for sure.

This is my 2nd bad experience at this dealership. Sales rep **** never even came down to the service department when I reached out to him while I was there or even responded. Yet again, the dealership didn’t communicate with each other and tried to charge me AGAIN for included services on my vehicle. (Oil change, tire rotation) Very unorganized establishment. Would not recommend taking your vehicle here for service or even buying a vehicle from them at all!

Everyone was friendly and welcoming made me feel very comfortable. They took care of me right away and i was happy to learn my repair was not a transmission issue. I would most definitely come back and now looking at a purchase from your dealership because of how i was taken care of by the service department. Great job!

Thats my new cheve dealership. They are great.

I got to my appointment at 10o’clock and did not get out until almost 2 it was extremely slow and no one was updating me on my vehicle and I’m still waiting on a call about the part that was ordered for my trailblazer I am upset

Service write up guy was rude. I made service appointment for july 29, david informed me, i DID NOT have service appointment, i had a DROP OFF appointment, i took a day off work to have service on my SUV, im tempted not to go back to that dealer service, definitely not rude David.

I love Gordon.From your sales (John)to collision(Steve) to serving my car(Mark).I have been extremely happy and when I need another car I look forward to getting my next car from Gorden.

Dean Wrubel was so nice, friendly and funny. Hes very professional and got me a great deal. I love my 2021 Equinox LT. It was getting 32 mpg coming from Michigan back to Tennessee.

First time doing service here will be back from.now on.

Everyone is so friendly! Ryan did a great job and was very efficient! This dealership is an hour away from us but worth every mile!

Again Gordon Chevrolet exceeded my expectations called this morning to schedule an appointment for an oil change and was given an appointment time within an hour. Arrived and I was out in under an hour. Incredibly outstanding staff they have.

Our salesman Stephen is the best! This is the second vehicle we have leased from him, he is so friendly and helpful through the whole process. Being in customer service myself I really appreciate that!!

Laurie is always so friendly and helpful as is everyone else we have come in contact with at Gordon, it is our dealership. We also visited the body shop and they were also friendly and helpful.

I am a return customer at Gordon Chevrolet in Garden City. I purchased a new Trail Blazer from Ryan Soper. He was the BEST. He was very helpful in helping me through the process. If you are looking for a great sales person to help you find the perfect car for you, see Ryan. Thank you for the great service.

I went to a Chevy dealer in Wayne on Michigan Ave and after 3 pros told me it cost $660 to replace a small molding strip. I went to Gordon and John looked at it and asked me to come back Friday, he took it into the shop and his tech replaced the two way tape and had me on the road in 15 minutes, and no charge.I will be getting my next Chevy from them

Rachel Morales and Scott Babcock were stellar from start to finish and have a customer for life! From my first interaction with them I felt like I was their only customer. The customer service at Gordon Chevrolet is top notch! I had been to many dealerships before Gordon and let me tell you I was disappointed with the customer service at every one of them. If you are looking for your next vehicle go to Gordon Chevrolet you will be happy you did!! 100 Stars!!

I went to Gordon Chevrolet to take a look around at the used vehicles. I just wanted to say I had an excellent experience buying my Chevy Equinox. Kyle Hunt is a top notch sales guy when it came down to my purchase. He didnt pressure me into anything, he is courteous and very informative when it came down to what I was looking for. If your looking for a new or used vehicle I highly recommend Gordon Chevrolet. Ask for Kyle

Not only did I get an oil change in a timely fashion, but they quickly fixed an electrical issue and also put together a quote to repair some vehicle damage. Neither of these were anticipated but they took care of all my needs on a busy Friday morning. The service department at Gordon Chevrolet is the best!

Steve Maurer is the man! He is a great communicator and goes above and beyond to ensure his customers are happy. Thank you Steve for all of your help throughout the process of leasing my new Trailblazer.

Lori Gardner, your Service representative is the face and front of your dealership. Most accommodating, kind and follows thru.You have a CHEVY GEM!!!

The service employees are very nice and helpful. My issue isnt with them. Ive had the Equinox in the dealership three times since I leased it in September 2020.It has cost me in lost wages. I will not lease another Equinox. First, the vehicle wouldnt startand had to be towed in. Computer issues, Secondly, the screen failed and I had to drive it in to get it repaired. Lastly, I had to take another day off work because the battery went bad.This is very disappointing. Again, I like the service personnel a lot. But the quality of the vehicles is beginning to be concerning.

Prompt delivery of our vehicle from the Body Shop

John at the Body Shop was excellent. He took extremely great care of my Camaro...Couldn’t be more pleased😃 Will definitely be a repeat customer at Gordon Chevrolet in the future.

Oil change etc. went smoothly. Good set

Very professional, unlike another local dealer. Explained what was needed. The whole experience was handled with great customer service.

We special ordered our new vehicle. While it took months to arrive, Steve Maurer made the experience so much better. He was willing to answer all of my questions over many months of calls and texts. He was patient, kind and understanding. I would highly recommend him!

Its pure pleasure to go to Gordon Chevrolet. Oil change and tire rotation was prompt and I was on my way in no time. Great staff. Always courteous. Thanks.

Service was completed sooner than expected. Very courteous and professional staff.

Lorie is always amazing, had a bunch of small things fixed on my Terrain. I left the dealership and was going about my evening and the front passenger side started making this horrendous noise, I had break and rotor work done. I called immediately and since dealership was closing they scheduled me to bring it up in the am on a Saturday! The rotor shield was bent and fixed in like 10 minutes. Great customer service..... Always!!

I have been working with Stephen Maurer for a few months prior to my Ford lease expiration. He had everything ready to go and the process was seamless. Im looking forward to continuing my relationship with Gordon Chevrolet.

I went in yesterday morning to get my rack and pinion module programmed so I could have power steering, was told they couldn’t do it, but was still charged for labor. This morning I went to FELDMAN Chevrolet in Livonia & they programmed it just fine, also for $25 less than Gordon charged me. Basically, Gordon lied to me and charged me for work they COULD HAVE done, they just didn’t want to & wanted me to buy a new part.

I went in to Gordon Chevrolet for an oil change. Amanda Tate greeted me and right from the beginning she was so kind and helpful. She taught me about my points and how to redeem them. I had no idea! Now Im telling everyone at work how to claim your points! Amanda was just so nice and patient, I hope next time I come in she waits on me again. She needs to be recognized for the way she interacts with customers. Thank you Amanda!!

My sales person was very helpful and courteous. This was my first time on my own and I was very nervous. Kimberly Valdez was so patient and spent a lot of time with me. Everyone at the dealership was so kind and respectful. Safety was the utmost with masks, I couldnt be happier.

I have purchased and leased tons of vehicles from Gordon Chevrolet. What brings me back is the excellent customer service, always trying to provide me the best deals. I have always worked with Joe Churgin. He is an excellent salesman and ALWAYS a pleasure to work wirh.

A friendly environment with respectful and polite attenders. The team did their best to make sure we’re satisfied by receiving what was requested and agreed during negotiation.

Rachel Morales is a top notch sales person. She was very informative and easy to work with, not pushy at all. Weve already recommended family members to her. If you are in the market for a new vehicle then give her a call today.

I got an oil change and a tire rotation. It was quick and I left before it was suppose to be finished.

Great salesperson Rachel Morales, Great price on a Chevy what else can I say. Overall 5 star experience.

Went in for an oil change and tire rotation. Was told 45 min., took 1 hr. 45 min.