The repair was done to my complete satisfaction. Edward Ortiz is very professional, courteous and personable. He also helped me with another issue with my vehicle. He went beyond good customer service. Great job Edward! Eric, the technician that serviced my vehicle was very professional and quite thorough. Kudos to Edward and Eric! Now the inside reception staff need to step up. My work order had been completed for almost 2 hours as I was sitting in the lobby waiting. The reception staff Never told me that my receipt and vehicle were ready! I had to inquire myself after customers were leaving before me that came in after me. Reception staff please do better!

I’ve always taken my car in for service and had great experiences with other service advisors like Ahmed and Ed, until this time with a different service advisor. Very poor customer service, no eye contact, a bit dismissive.

I have to start with scheduling the appointment. Eduard made rescheduling my appointment a breeze. I had to reschedule for the next day and he got me in first thing in the morning. When I arrived he was incredibly kind and welcoming. I told him the windows couldn’t be rolled down and he made sure that all of the technicians knew not to roll the windows down. I was also offered a complimentary car wash at the end of my oil change. I would highly recommend coming here to have your car serviced. I also had to buy a new manual for the car and the gentlemen in parts was super kind and helpful as well. Overall if I could get 10 stars I would. Highly recommend.

If you need a service advisor please look for Edgar Ortiz. He is amazing at what he does!

Purchase a car, had no new Kia Souls so opted for a 2021 certified Kia Soul S with low mileage.

Working with Eric was great. This was my first car-buying experience and I was overwhelmed but Eric made the whole process smooth and was very supportive. I truly felt like he had my best interest in mind when helping me pick out my new car.

Thank you Edward Ortiz for addressing my concerns on my Nissan Rouge. He was helpful and took time to answer my questions and show me how to use functions I didn’t understand. Also they test drove my car to make sure all functioning correctly. I am very happy with the service!

Gave this place a call to ask if they had a specific car available, and I was told by by Christian that the car was there and in fact he had just jumped out of the vehicle himself. I explained to him how we had dealt with a dealership earlier that had claimed to have the car but when we showed up the car wasnt available. So he assured us that the car was there and he was Holding the keys at that time. He then scheduled an appointment for us to come in in the next hour, It took us over an hour to get there with traffic. When we showed up Christian was claiming that the car had been taken by the dealership owner. I suggest not to trust what you are told over the phone because these Car salesman do not care to waste your time.

We purchased a vehicle for my 18 year old niece. Eric was amazing — took time to go through every feature in the car. He was patient as we asked questions. The finance team got us thru in no time and also made it painless. We even got to meet Jacob the service manager and are thrilled about the oil changes that came complimentary. I would HIGHLY recommend this dealership to buy a car!

I went in on a Sunday afternoon, just to look at potential cars i wanted to buy. James was incredibly helpful, he was patient with me, allowed me to test drive the cars i wanted. I ended up going home with a new car, better than the one i wanted. Also big BIG shout out to the manager i cannot remember his name as well as the financial manager, Patricia. Everyone was super helpful!

****DONT GO THERE FOR SERVICE*******I been a loyal nissan customer for 9 years.This was probably the most unprofessional Nissan dealership Ive been in.I didnt have a good experience at all.The service department is horrible, especially The service guyHuu Vuong,he charged me $165 but he didn’t even touch my car..!! My car still has a same problem.Very under staffed, poor service and horrible prices.Never again will I take my car here, 4 hours of my time wasted...…not recommend at all …..

They were great as always, efficient, informative, and friendly!

Johnathan (Sales) was really patient and helped me thru the whole process. Alex (Finance) really did make the purchase smooth. I consider them my team cause they worked with me and I could feel that they really wanted to make sure I got what I wanted.Good selection in vehicles and I got me a Nissan Rogue 2021

Went in early to do a maintenance and was informed step by step on what would occur by Huu. He was knowledgeable and patient with me as I asked him various questions. He also gave me a status report of the car and what was good and even had photos. Very happy that Huu was my technician.

Edward is always great detailed and has the best customer service. He is always upbeat and knowledgeable. If he doesnt know something he will research and find the problem.

**BEWARE** At the beginning of the negotiations, I was told a GPS tracking device was included with my purchase, but when I looked at my contract, it says that I was charged almost 1k for it. Also included were a bunch of random charges and insurance that I did not know was included. This dealership is corrupt, please be careful of what you sign

Got pre-approved for a loan. Car available I want. Trade value for my car okay. I am ready to buy and take car home. Dealership appointment with Brittany. She wasnt there, appointment time 8pm and read to see and drive car. Had to sit and wait for someone for 20 minutes before I could even look in the car. Considering I know what I want and have the money, just really wanted it washed, fueled, and parked out front for me to take home. Time is so valuable and this dealership back and forth me with multiple people to work with and guess what? I have credit union approval for loan and literally 6% interest less than this dealership and ok credit and still no car from this dealer and not a single person has responded to my email. I am approved for $40,000 and they wont sell me the car that is for sale for $31,000.

My experience at Garden Grove Nissan was amazing. Jonathan was extremely professional and knowledgeable salesman. He was clear on communicating details on every aspect throughout the whole process. Making the final deal exactly as negotiated, couldnt be happier with my purchase. I will be absolutely recommending Jonathan . Thank you guys.

I went to get my car serviced at this dealership since their competitor was not very helpful next door. I was greeted by Edward Ortiz and he was very professional and customer oriented, not only with myself but I noticed with others as well. The service was supposed to take about 3 hours but I was out an hour earlier which was great. 👍

Good place to change your car, kind, attentive, helpful, ask for xochilth the best, she will help you

Edward was the service manager handling my car window and he was very professional and very nice. I also spoke with Ebony and her manager Gabriel. All in all this Nissan was very professional and very nice informative personal.

Stopped by Nissan of Garden Grove to look into a new Murano to surprise my wife with for our wedding anniversary. James Nguyen was my consultant and showed me a couple different options. I went home and came back the following afternoon.James was there and he immediately helped me. He showed me the car again and we went for a test drive. Upon returning I told him that I would like to get the Murano. I had a vehicle to trade in and had pre-approved financing from my Credit Union. The assistant sales manager asked what my rate was and if they could beat it, would I finance with Nissan. I said that you wouldnt be able to beat that rate. He went in and talked with his manager and a few minutes he came back and said here is what we can do; 2.5% for 72 months already approved by Nissan. To say that I was stunned would be an understatement! I quickly agreed, met with the finance manager Alex, signed documents and was on my way.For the first time in my car buying life (35 years), I took the time to seek out the manager and tell her how pleased I was with this experience. She asked if I would kindly leave a review for them. I said absolutely that I would!When James delivered the car to me, he had already scheduled my first oil and filter change with the service department and had me signed up with Nissan Connect. He also had a big red bow in the front seat for me to put on the car when I got home to surprise my wife!People will quickly put up negative reviews but how many actually take the time to highlight a great experience with customer service. Nissan of Garden Grove went above and beyond great customer service. They have earned my future business and highest recommendation!! 5 out of 5 stars!!

Got my FIRST 2020 Nissan Frontier (my first Nissan car ever) about 4 months ago and it only got just over 3k miles on it. I took it in for re-alignment (the steering wheel is not straight when I drive, bit tilted to the left). I was told by a white gentleman at the both if nothing was wrong then I would be charged for it. I was like...man.. this is a brand new car, only got 3k miles on it and if it is not an issue then I would not even bother to bring it here. 3 hours later they called me in to pick u my truck and nothing was fixed. Still same freaking issue as if it was never even looked at. Very disappointed with the service. I gave myself a chance to go *Nissan*, thinking about getting 2022 frontier but i guess after this VERY FIRST experience, I will stop by Toyota next time instead! Wasted my time.

This Nissan dealership is absolutely one of the best! Art, the service dealership director, is wonderful! He is so nice, helpful, and accommodating and he goes above and beyond to make your experience at his dealership as pleasant as possible. Absolutely top notch service! I get my oil changes here and recently got my bumpers reconditioned here as well. They did a fantastic job and Art was so kind to follow up with me to make sure I was happy with the result and took the extra step of having his people wash my car so it looked brand new. Helena, the service advisor, and Tammy, the service manager, are also very helpful and easy to talk to. They are always happy to answer my questions and help me with any issues I have. I love coming here because I trust that they will take care of me and my car. I’m usually a little skeptical of car dealerships but it’s been a year since I started coming to this dealership and I strongly recommend this place! This is the best Nissan dealership I’ve been to! Thank you Art, Helena and Tammy!

I would have appreciated it if the Nissan tech told me up front that they nissan altima hybrid control modulator needs to be replaced and “potentially, the hybrid battery may need to be replaced as well, we won’t know until we complete the steps or testing”. But instead he said the battery tested out fine, you only need to replace the control modulator. Next day I didn’t hear back until I called them and without warning the tech said you need to replace the battery as well.

I do not recommend this Dealer for any service on August 21, 2021 I left my pathfinder truck to do an oil change and tire rotation I paid $ 98.11 dlls they gave me my pathfinder according to the oil change service done. Like all clients we trust that they did the services for which we paid, they give us our car and us without reviewing, fully trusting the place, but what an unpleasant surprise it takes me, before leaving the Dealer and in front of them and making sure that the oil level was good, check and my surprise was that !!! they did not change the oil, !!! nor the oil filter !!, for which I had taken it and had already paid, I asked the service director manager Jacob North, who was trying to justify the dirty color of the oil with nonsense, I asked him to take my car up the ramp to take the video of that indeed they had not done anything to it, (all recorded on my phone) when the oil came out of my pathfinder it was dirty !!! They did not do the service for which I paid, with this experience, I do not trust this Dealer service anymore, since they blame the technician saying that maybe he forgot or it was an oversight, !!! This is not like this !!!! since they are continuous practices that they carry out. so it is that this Dealer service never returned, if this is done with a simple oil change, would you trust them for further repairs or perhaps repairs or invented damages to your car, you decide

Went here for routine service. Service area was littered with trash.Didnt get all the services quoted and it was $30 over the quoted price and I didnt get my car washed.Big waste of money. Go else where

To be honest I didn’t know that I was supposed to schedule an appointment for oil change… so I came I. Here and of course they ask if I had an appointment and I was like no, ….they helped me which is nice . Atleast they didn’t send me back lol . Love their services 🙃

The best Nissan dealership!! They really take care of you in the service dept.

Garden Grove Nissan had me feeling like family leaving. Like family that gets together for every holiday Much love

Flaco and Ray were super easy to work with! Called about 30 minutes before showing up. Ray had a car ready to test drive. Left with my dream car. Btw. Flaco helped my mom get her dream Rogue earlier this year. THANK YOU!!

I walked in the dealership. Told him what car I wanted. He showed me the cars. I picked one. I told him this is how much down Ive got and I want a payment under a certain amount. Five minutes later I had the okay.The owner/manager gives personal attention to every customer. I was impressed.Sales person took me to turn in my rental car. Great guy. No pressure sales.

Great service super friendly, caring and accommodating! Helped me out so much! I can always count on Garden Grove Nissan.

First time here., And so far so good. Thanks

The staff is always amazing and friendly, always in and out within the hour and when I do leave for things they get me a ride home and back and still have my car back to me as quickly as possible

Communication wasn’t very good. Recommended services were confusing to understand and no follow up phone call happened either.

I had such a great experience having my car serviced by Edward. He was a dream technician - went out of his way to provide top notch service, communication, and options for moving forward with my engine light issue. I very much appreciated his follow up call as well. 10/10 experience.

Sales department is professional and a good dealership to work with.

I really went to this dealership with the mentality of “just looking into the car I want and get a quote,” and left with it. My salesman and his Manager Gabriel were good, honest, and did not pull none of those sales people games. Can’t wait to upgrade my wife’s car and go here.

This place is awesome!! Right sown the street fron the house. Fast service, friendly people. I have nade this spot my go to when I need anything done to my ride.

I requested specifically to fix and replace the ignition coils. Nissan did not do what a customer requested. The ignition coils are still not operating.

Edward was great! He explained everything in detail and kept me informed throughout. Very friendly and helpful advisor!

The sevice dept. was disrespectful and the management support of the mistreatment was the worst nightmare ever. Never go here if you can possibly avoid it. Zero stars and no way to give negative stars. They s@ck so hard.

Excellent customer service. Edgar was very professional with details. Highly recommend him.

Mark Vasco met us at the door with three Rogues at the ready for us to peruse, all within 10 minutes of hearing what we were looking for and we were on our way. Great guy!

I had a great experience bringing in my 2015 Altima. The folks in the service department did a great job. Carlos Adame was very helpful in explaining everything and ensuring that the services were covered under warranty.

Edward Ortiz was great. He listened very attentively to me and took care of me. He explained everything and communicated so well.

Everyone invovled was excellent. They helped me and my wife into a brand new car. Was awesome at getting us financed within our budget.

David & Jonathan were very helpful! Definitely recommend going to them for anybody needing a deal.

Carlos A.at Nissan in garden grove was great he rolled out the red carpet for me n my wife and went above and beyond to make sure we had everything covered.I thought dealership service was a pain in the butt and now I have a whole new respect for dealership service.Thank you Carlos A.

All i have to say is: Excellent customer service

The service of my Nissan Versa Note 2018 was great at this dealer. Daniel Amaro was very helpful and professional in his job. He explain clearly for the 49,700 miles maintenance. The car was shifting very smoothly like a new transmission with the CVT oil change. Keep going guy, Thank you again !

Carlos from service department gave excellent service & got the job done! I will definitely come back for maintenance & ask for him again!

Wonderful experience! When they say they are confident and will do anything to help you they mean it! :) First being welcomed by Tony A. he was awesome and very professional and thorough when explaining every detail. Every person we encountered was friendly and made you feel important. I cannot thank you enough from my family and myself we appreciate all of you! Tony A. David and Lazaro and Alex. You guys are awesome! Highly recommend Garden Grove Nissan 😊

Just went this past Thursday to pick up a new family car. I went in to JUST LOOK and got some help from Luis and Anthony. Both were so helpful and patient with me. I can’t believe my family and I were able to take home the new 2020 rock creek Pathfinder. I’m beyond happy on the service of this dealer! They really treat their customers like family! Thank you so much to both!

First time car buyer here and the team at Garden Grove Nissan made the entire experience so painless! Isamar Espina was a fantastic saleswoman and helped so much with the process of seeing and test driving the cars, I trusted her so much I even bought the same car as her! Gabriel Perez and Alex Vasquez got me an INCREDIBLE rate on my financing despite my light credit history. The team at Garden Grove Nissan gave me a wonderful experience in first time car buying and I would HIGHLY recommend it to any first time or experienced car buyer. All around great service.

Edward is fantastic. Couldnt of asked for a better service tech. He took care of my cars needs.

The service was great the agent Tony, helped us he was polite respectful and took care of us with the most respect ever will definitely come back to this dealer.

People are very professional and kind over here trying to help you out...

Great Customer Service!

Edward in service is great. I couldnt ask for better help

“Back to hassle free experiences”I went through a couple of years where I was getting concerned that the dealership was just going through the motions. After my last couple of visits it is good to be reminded of the care the Garden Grove Nissan Dealership puts into the customers cares and needs.Just brought a Rogue Sport not a 370z on the showcase lmao

I brought my truck in for a full inspection, and my experience was excellent. I wanted to know what was wrong with my vehicle and Kevin did a great job of explaining everything to me. He helped me understand what needed to be done. My shuttle driver was very kind and courteous. The cashier that helped me was very efficient and patient, and finally Miguel was super helpful. He took the time to itemize my paperwork so that it made sense. I was very happy with this dealerships overall customer service. Thank you all.

Purchased a car here... almost wish I hadnt. Purchase day was miserably long (Im sure on purpose), but we got through it. As a part of the deal, it was contracted in that they would fix some moderate paint/rim damage on the Camaro I was purchasing. Lots of confusion about when I could make an appointment, who could help, etc.Appointment day, I drove from Orange to Gardena at 8am, since I was told to arrive at 9am, and there is traffic. I rush to get there, and arrive at 9:10, check in, and am told the service guys dont arrive until 9:30. Rushed out of the house for no reason, only to wait.They take the car around 9:40, and the service manager says it will be around 3 hours. I walked out with them to make sure they knew all the parts that needed fixing, according to the contract. The sales manager tried to brush me off and say they already knew what to do, when the service manager had never seen my car, or the contract before.At 1:30, I checked in (had been 4 hours now), as I had told them I had to leave for work at 2 at the latest. They said it wasnt done, give it a half hour. I check again at 2 - still not done, another half hour they said. At 3, its still not ready, so I ask, and they say they are just finishing and they are pulling it around. Car comes at 3:30, and they didnt fix 2/4 of the items to be fixed. Rims are completely scratched up still. At this point Ive missed my work appointment, and theres no way Im coming back, so I tell them they need to fix those two items immediately, while Im here, as fast as possible. The service guy (actual worker) tells me he will prioritize it and get it done in 45 minutes. Car comes back at 4:45, so more like an hour and 15.At this point, its 4pm, and I havent had any meals - not a great area, so not good to be walking around alone as a female, no car offered to use, nothing.I also had mentioned THREE times (at drop off, and two times to the sales people helping me) that the car needed air in its tires, and asked them to adjust. Simple request. Never happened. I asked why it didnt get done, and told them I had a 1.5 hour drive back, and now I was driving on unsafe tires. They just shrugged it off and said I could wait for the regular maintenance department, but it would be a wait. Unbelievable.Car was finished in a total of 7+ hours, came back with over/under pressure tires, unwashed, and bad body work. Will never give any more business to this place, or recommend. Sales guys are liars.

Checkin was easy! The consultant was great and had my car in about 90mins!

Everyone at the dealership provided great service. They genuinely cared about my situation and worked hard to help me get put of it. They got me in a really good loan.

Went in for rear brake pads today, waited over an hour with my daughter just to have them try to hustle me into 4 services costing $820. Very under staffed, long wait times, poor service and horrible prices.

I had coupons and the young man didnt want to honor them. He said Im already getting a good deal. He didnt wash my vehicle, he said they were short of help. I was there for 3 hours.Not happy.

Very great environment to be around, and the employees are very helpful in finding a car that u feel comfortable sitting in! They are patient and very understanding and most importantly willing to work with you (: If u are looking for a new car, Garden Grove Nissan can have u home in no time! Still smelling of new car smell in your kitchen (; 10/10 great experience and would recommend to anyone who is looking!

It was the best I had no problem

GG Nissan was able to preform all of the maintenance matters in such a short period of time.It would be nice if they ran the car through a car wash.

The most recent visit to Nissan Garden Grove was fantastic. They afforded me shuttle service because I had to leave my car overnight. They fixed everything that was wrong, and due to the car being under warranty, I didnt have to pay a dime.GG Nissan has always been good to me, and I will continue to use them for all my Altima needs.Job well done

Loved Edward. Super friendly service provider. I just went in for a recall, but I had never gone into a dealership for anything before and he was great along with another woman that was working in the morning on 8/22. The only reason I said I would probably not buy a new car at the dealership is because I have only purchased used cars.Thanks!

Exceptional service and knowledge. Ed Ortiz is always top shelf.

Amazing sales people. Highly recommend it. My daughter is happy with her new car.

The team was super sweet and went straight down to business and got the job done earlier then expected. I came in with a blown out tire and they did a great job on informing me what the cost would be and what they will need to do, including what the potential cost can be. Giving me a sketch of what my bill will look like.

Great service and people

I was so happy with the quick and thorough service!

Thank you so much, Jesus! Jesus helped to make my experience at the Garden Grove Nissan dealership feel better and smoother than the experiences and conversations I had at other dealerships while buying my first car. Plus the prices were great. Thank you.

It was good. I came in for regular maintenance check, oil change, tire check and rotation. I found that I lost all my settings for my radio stations. My battery was found to be weak. It was replaced during this service trip. I appreciate the great attention I get from your service dept and from your service rep, Ed Ortiz. Mr Ortiz earned my trust years ago with my first Nissan pathfinder. Hes the reason why I come back to Nissan.

Hey man I recommend anyone who wants to buy a car come down to Nissan of garden grove they will treat you like family look for Jesus and Victor they are the man for this they are best at what they do thanks so much for helping me out

Salesman, Raven, was extremely helpful and met my expectations. I will definitely recommend him to all my family and friends!

I will drive from Lancaster to Garden Grove Nissan anytime for the exceptional service that they provide. Thank you.

Edward was great. He explained everything in detail and answered my questions.

The staff were really nice and worked hard to get me a car.

1) I had the services of over $200 at this dealer, but there was no any car wash after the services done (not same as Toyota dealers).2) I did an oil change, but no any sticker on the windshield to remind me about the next oil change.The only thing was good is Edward, the service rep, hes nice and friendly.

Great staffs and updated me every details

The workers were very kind and willing to help even if you dont ask for help. They arent as pushy as other dealers Ive been to but they did try to be very convincing with the car I was interested. A big reason why we were sold on the car was because of the attitude and behavior of the employees. If they were rude and pushy, we would not have gotten the car.

Super friendly staff, listened to what i wanted and made it happen.

Covid-19 alert ... every teammate was courteous, very helpful, patient. I even went over to take a look at used cars with Julio ... saw a Leaf, and upon checkout I spoke with Edward Ortiz - Service Advisor. Way before Covid, I dealt with Efrain Perez and respected his opinions about service & prices, as well of recalls and sales - Sorry he left the company and I miss him, however, Edward was as personable and informative about autos. Glad there is Edward Ortiz now!

I had the pleasure of working with Joel who was very helpful throughout my whole experience. From the moment I walked through the doors my family and I were welcomed by many people. We were attended right away and was overall an amazing experience. I would definitely recommend Joel to help other customers as he was very helpful and he took his time to explain everything.

Honestly I didn’t go with high hopes on leaving with a car since I’m starting building my credit. But Jonathan was such an amazing help with getting my first car. He walked us through everything completely. Thank you so much ! Will definitely be coming back. Highly recommend Garden Grove Nissan. Ask for Jonathan he will definitely help you !

Amazing 👏 . Great customer service especially under this circumstances of the virus.

Edward Ortiz did a great job with his customer service. He was very clear and patient with me. Edward was very helpful and made me have a great experience with Nissan service. Thank you Edward very much I appreciate your service and for being very helpful.

One of the best dealerships I have gone too! GREAT SERVICE, BEST DEALS! Abraham was really great with showing me vehicles. He asked questions and made sure I found what best suited me! David handled everything else smoothly! 100% recommended!!!!

First time, need to get to know each other more

Edward took care of me and he was very friendly.

Friendly service and the lobby was clean. I’ve been to a few dealerships and they all want your money. Not this one.

I’m giving Kevin 5 stars. He’s the one that’s helped me with my car. Ive gone in a few times and once I had to get a part replaced, unfortunately they did not have the part the color that matched my car. Although they did install it with a part that was a different color Kevin called me back a few days later telling me they were able to to get the part the same color as my car. I had already paid for the other part and installation, he didn’t have to call me back but he did and I was able to get the part replaced with the right color without any further charges. Needless to say he’s always been very helpful.

Friendly service respectful workers who tries hard to give you good advice and service