“We close in 10 minutes!!” What a way to greet guests as they walk into any retail establishment. “And we aren’t making any shakes or anything that has to be blended.” “And we’re out of a lot of flavors too,so..” The customer service at this location is absolute garbage. Nothing but glares and bad attitudes as soon as you walk in. It’s very off-putting and rude. There’s a help wanted sign in the window and they most certainly need it. We decided to take our business elsewhere as I’m sure many others have done as well. I will never return to this location.

Rude establishment employee was in my vehicle and she went there to yell at me dont buy there in this horrible establishment

I just moved into the city and I have only walked in a couple times and the workers there are so friendly and welcoming and like everyone else I took a look around, I noticed these awards on the wall and the nice owner (Art) let me take a couple pictures. All I can say is that these awards speak for themselves. They are so friendly, welcoming, clean and are ready when you are. Not to mention the great Ice Cream they have. they have 40 different flavors and I love the fact that they inform you on everything you want to know.

This is my go to place whenever I am in the area, I typically visit this place twice a month. The quality of service and ice cream has been always top-notch with the reasonable price. The owner(Art) and his sons are very pleasant to do business with. His staff is well trained and courteous. I recommend this place to anyone looking for a quality time!

I always come to get my favorite ice cream. The employee are always nice.

Ordered an ice cream cake and everyone loved it. Staff was kind and accommodating.

Great customer service, kids loved it!!

Nice and friendly 🤗😊

Disgusting, rude, loud-mouthed raccoon at the counter told us we couldnt mix flavors in our shakes and rang-up the order before attempting to make the shakes.He was so rude, we left.I refuse to patronize people that dont appreciate MY MONEY

Heather was extremely friendly and helpful. We had a really enjoyable shopping experience and will definitely be back.

This place has a friendly atmosphere with very helpful associates! I will be back again!

It was delicious, just what you need when your dieting. I couldnt help myself, 750 cal on a small shake, but sooo good.

Im very satisfied with the quality of ice cream and friendly service.

The ice cream is great but the young guy that works there does not wash his hands unless you ask him to. And he eats while hes not taking orders. Very friendly but please wash your hands.

Okay, too pricey for just ice cream.

My kids love, lots of different flavors on the ice cream and love the ice cream cake too

I went in today for the $1.31 a scoop special. I asked to sample a flavor and the guy barely gave me anything but I brushed it off. After, I asked for a second sample, he gave it to me reluctantly, rudely saying, You can only sample one! You cant sample everything! Again, I brushed it off. Later on as I was paying, another customer bumped into my ice cream scoop. Like ice cream was on him, etc, etc. The person who was serving me saw as well and refused to give me a different ice cream, saying, Theres nothing wrong with it! Its fine! He just saw that the other customer bump into my cone. Usually, if the customer requests for a different cone, it would be no problem. I understand that there were a lot of customers and the ice cream was cheap, but you shouldnt treat customers so rudely! I wont be coming again. (His name was Art)

New flavors! I tried peanut butter cup ice cream, which is vanilla with chopped up Reeses cups! Yummy, the girl behind the counter was very nice.

The flavor of classic blast cappuccino..❤❤

The owner of this establishment is very nice and so are his employees. This Baskin Robins has a great deal for kids Monday- Friday $1.50 kids shop or cone, 11am to 4 pm. My kids love it!

The owners are really nice. three stars for them. I took off two stars because every time I come I feel like the other employees do not give me time to pick my flavor and toppings. I feel a cold stare and attitude when I ask questions.

Even with everything going on great service and great icecream as always

Place is neat and clean. Owner is friendly and gives more than you expect. He is always smiling. I like to visit the store on a regular basis. My birthday cakes come from here.

Its what it is its an ice cream parlor and Baskin-Robbins is one of the best and its stand up by itself at the sidewalks right there and bonds is closed and dont shop is closed 7-Elevens close and you got ice cream and you got a breakfast lunch and dinner restaurant right across from it and Ill probably be taking you there next

My favorite Baskin-robbins to go to. Art and the staff are always great. Its very welcoming.UPDATE: Just went back after a brief hiatus. Its amazing that Art still remembers my drink of choice. Oreo Cappuccino Blast. This goes to show the amazing customer service he embodies and the welcoming environment of the store.

Periodically I need an ice cream from 31 flavors. Im very picky even though I like almost all the flavors. Theres one flavor that I simply have to have, now and then. Theres absolutely nothing like their chocolate fudge!Theirs is the richest, creamiest most delicious chocolate fudge in the whole world!!! The only other flavor that can hold a candle to this is old-fashioned made chocolate mousse.I simply have to have chocolate fudge from Baskin Robbins every once in awhile!Thank you 31 flavors!!!

Best service. Friendly owner and staff. Reasonable prices. Also more than 31 Ice cream varieties.

Sundays they close at 10pm but you can’t order milkshakes or snoothies after 9:30, why!?!?!? 🤨

Had a app coupon for $2 off a medium shake. Wanted a large AND was willing to be the difference. The owner wouldnt do it!!?? Said the system wouldnt accept it. So I said make me a large, charge me a medium and I will pay the dollar difference in cash. The owner STILL wouldnt do it !! I said because youre not willing to make the customer happy, you would rather lose business? And I walked out. Clueless!

I always walk there with my friends its a very enjoyable experience

BEST br location of all. Owner is super nice and keeps it tip top inside.

Ive never ever in my life have dealt with anyone so rude. I walk in with 3 pint for a pint coupons and he said we could only use 1 per customer which is reasonable and I understand that. While he was serving one pint, all of a sudden he changes his mind and says For this one time Ill do it for you. But he kept making the pint coupons such a big deal because they werent scanning and he kept mentioning that this was fraud and where I got the coupons. He could of easily just said he cant take these coupons and leave it at that. He continually kept pushing it that these coupons were fraud. Obviously you will get annoyed at some point, so I said I would just pay for them since it was such a big deal to him. Then he said No no this one time Ill just do it for you. Like if youre going to let it pass for me then stop being rude about the situation. I felt like if I was a criminal trying to get free ice cream with fake coupons. No customer should ever be treated like this. Worst customer service ever ! I went to the Baskin Robbins on Katella and state college and my coupons were accepted and scanned. Never coming back here again.

When we went in at about 7:00 pm, there was only one other group. The lady behind the counter had attitude from the start. Everything we ordered was met with eye rolls and sighs, from the 30-40 year old woman. She even looked put out by my 8 year old asking for a sample of a brand new flavor they had. Bad customer service.

This is the nicest and cleanest Baskin-Robins I have ever been to! Service was excellent and very friendly as well, the owner is a very nice guy and make sure you let him know how well he is doing, he works very hard at keeping the place nice and clean!

Great ice cream wish they had more special offers. Would go more often.

4/11/2020 Want to buy ice cream on a cup chocolate chip mint. The girl give on my girl chocolate chip only she got spoon took a bit of it i told the girl that she got the wrong one she want it chocolate chip mint she took the cup back there and when left the shop we saw her but back the ice that she got wrong. that how poeple get sick ......

The area is not great.... but the place it self is clean and the two young ladies were amazing really good costumer service 💕

Large 1/2 chocolate peanut butter and 1/2 chocolate chip malt it rocks!!!!!

Never ever coming here with my family. Im disgusted by the owner/manager. I found a hair in my ice cream cone towards the bottom. I showed him my ice cream and accused me of putting the hair in it myself. Ive never been so repulsed. Dont bring your kids here.

They always serve less quantity than told by the company. If you notice they always short change on the quantity.Other thing is their ice cream is always runny. Never properly frozen. I have been here 2-3 times. Always runny liquidy ice cream.They seem to be too cheap and saving on cooling costs.

If there was 0/5 stars I would put it. The service from the woman and man behind the counter was horrible. He told us we should educate our child since he was running around, hes two. And when I asked for a To go cup, he was very hesitant in giving it to me since I got a cone. Horrible service and unprofessional managers!!

Only 2 flavor with no sugar added ?

No words can describe the taste of joy

Brought my kids here while on Christmas holiday to Anaheim. It was about 45 min until closing, yet the front doors were locked. One of the 2 girls working eventually came to a side door and let us in, no apology or explanation. I wish I had left right then. The girls were indifferent towards us and any questions we asked (how many toppings on the brownie sundae, etc), audibly sighing/rolling eyes upon the realization that all 3 of us wanted diff things, even asking me if I was totally sure my son wanted the brownie sundae, my daughter a cone and a cup container for myself...? Yep, totally sure!3 guys walk in a min later and its clear right away they are the girls boyfriends or something, calling each other Bae, talking about plans to party later and 2 of them repeatedly running behind the counter to slap the girls on their butts.. At this point we are completely forgotten as they abandon anything to do with our order to start making the guys milkshake, banana split and sundae. After a min I patiently remind the girls were still here and need to go please. Reluctantly one finishes our order, but only after flinging hot caramel all over my 9 yr olds hand and sleeve with no apology or offer of napkins (none in any of the dispensers, I had wipes in my purse), filling my quart barely over 3/4 of the way full, and refusing to take a coupon for my sons sundae. All this while giggling and charging the guys each just the price of a waffle cone. I just wanted to get out of there as fast as possible.Looking at the receipt on the way back to our hotel, my son notices were charged $2.79 for a $.79 topping and $1.99 for $.99 cone! Not to mention his (expensive!) brownie sundae had 2 tiny rock-hard brownie bits in it-- nothing like the pic! Sure glad I was charged an extra BS $3 to help pay for their bfs orders, all while being ripped off on our own! Another BRs is 10 min away-- go there.

I alway like going to this location even though I have one near my house. Everytime I go everyone is really nice and polite but this time there were different, really rude two young ladies rushing my duaghters to choose when there was no one waiting and of there were I always let the people go first anyways, we got our ice cream and sat down, this ladies putting lound rap music we all now rap this days just talk about sex well my daughters were uncomfortable cause one of them was rapping to it like really, I didnt get their name but on the (receipt : Till ) So disrespectful especially when children are around !!

Great service and I love the variety of ice cream flavors !

A huge variety of ice cream flavors to choose from.

Staff is always friendly. Great service.

Lots of variety of Ice crwam. Great customer service.

This is the only baskin robin that have WaterMelon Splash

Customer service was great,people were nice.

Great shakes and sundaes. A little over-priced on the shakes, though.

Great place with awesome customer service.

My very favorite ice cream is at Baskin-Robbins!!!

Was in a rush I was in and out within 10 minutes including name written on a cake and all

A home town feel, typical BR otherwise, who doesnt like ice cream tho?

Good ice cream cakes

Splish Splash luv it

My wife craves their bubble gum ice cream.

Love Ice cream

Love Baskin Robbins

Love this place .

Always delicious

Quick service

The cancer sign tho

The staff here are very friendly

It was Baskin Robbins, nothing special about the place

Great ice

$1.50 scoops

Friendly staff

Cake

Ice cream is very tasty, they always have variety and customer service is good. Whenever you ask to taste a taste of snow before buying it, they give it to you. I like the taste and quality of their products and I recommend them, of course it may sometimes seem that prices are high but worth it.

Totally Delicious and Very Clean

I really like frapuchino coffee ... and it has excellent staff

I loved it, it only has delicacies!