On 10/6 I picked out a beautiful 14 foot long runner. My account was immediately charged for the cost of the runner. Ten days passed. No word regarding my order. Sent an email to “custom size runners” and their parent company, Kapaqua LLC . After two days. No reply. Found the phone number. Called. Was told they shipped it without a tracking number. Remember no email confirmation of shipment. No problem. Was told it would be recut and shipped and I would receive an email within 2 hrs. No email. Finally on 10/23 I get an email the product was shipped. Got it. Beautiful however it is 12’10’ not 14’ feet. Confirmed I did in fact order a 14’ runner. Once again. Emails are unanswered. Phone calls not returned. Beautiful products but zero customer service.