Worse curbside pick up service! Your basically better off getting out of the car and get yourself, not sure what’s then purpose on getting an email saying my order is ready for pick up if I still have to wait 15 minutes but 20 minutes later still waiting. Worse part is that I’m the only car here on a trying to pick up on Tuesday afternoon.

The sales personal was very nice and helpful. Went to buy a laptop and needed help. I have few knowledge of electronic stuff. I wish I caught the sales guys name he was so knowledgeable and very helpful. I am very pleased to have a guild that made it easier to purchase my laptop. I love it!

Not helpful. Dont buy a phone their if they have to order a case and protect shield. They wont fix your phone. I found a good place on my own.

I unfortunately bought the wrong variation of a product and needed to make a return/exchange. The customer service representative I interacted with was cordial and able to help me quickly and efficiently. The exchange was quick and painless. I will be going back to this Best Buy location in the future because of the knowledgeable employees and friendly faces.

Assistance on the floor was okay. I would recommend doing your homework on what you want before going to buy. Checking out was a bit of a hassle waiting in line as well

Customer Service is solid but not great. I see the selective behavior in associates which I observed and was a witness to the pick and choose behavior at times. When you are able to engage an associate normally they are as helpful as they can be. I did not realize how depleted the inner stores for best buy are from a stock perspective. Two very evident reason sales have shifted to online.

I dont know this place was there .nice place very clean

Went looking for a drawing tablet and got a very nice one. Very helpful and lots to choose from.

This 5 star review is concerning a exchange due to a manufacturer defect. The customer service at this location is terrible. Originally I spoke with que who is supposedly a Manager however the less then exceptional customer service she provided would advise against hiring her as a manager. I spoke with Scott the assistant manager a very professional, respectful individual with above exceptional customer service skills. He helped me with my exchange and was kind through the whole process. Now I have my working LG back on the wall mount. Thanks to Scott!

This is a great Best Buy location. I live near several locations, and this is my favorite, though most locations are great. I usually do curbside pickup, and Ive never waited longer than 5 minutes from pulling into the stall and leaving with my merchandise.

Andrew was very helpful and went above and beyond in his customer service. Reminded me what great customer service feels like.

Can’t see the price without getting the app. The dumbest thing I’ve ever seen, Amazon is now getting more of my money. They welcomed me coming in though lol

Corinna...so helpful for a person in their 70s who still isnt savvy with these new products. Really appreciated her help and she explained it so I could undemanding it. Thanks Best Buy for being at the ready for your long time customers, or new ones also.

Great staffs. Bought a open box TV and said it was almost like new but had no box nor legs but they were able to get me out in no time eith brand new TV

Best buy is one of the better retailers in the space. There are some items I definitely prefer to pick up locally.STORE IS CLEANSTORE HAS FRIENDLY HELPFUL STAFFSTORE HAS PRODUCTS AVAILABLE AS ADVERTISED

Every company needs a Preston. I’ve been dealing with a bestbuy.com issue (a $300 Best Buy gift card) for 1 month now. I have called 6 times and followed everything I was told to do and nothing worked. I was promised many thing and it always fell short. Finally the corporate office sent me an email saying go to a store; show this email and maybe they will give you a give card. Well it wasn’t that simple. I spoke to Preston and he called the corporate office and got transferred 5 times. Trying to get the issue responded for me. Although this is not how a company should be run, they did something right and hired Preston who made sure I wouldn’t have to deal with this issue a day longer. No matter where I live I will be coming to the Best Buy in garland because they care about customers here.

They have plenty of electronics and i found what i needed but the store has no clear layout and feels disorganized. Staff was friendly though.

Corinna was very sweet. Amazing at helping us unlock our old phone and gave me all the help I needed.

They were so helpful and awesome and they help with all I need never had trouble finding someone to help me they were right there they rock need I say more

Was looking for help but employees seem to be too busy on their phones or flirting with each other. I walked right out without anyone else saying anything to me and went to target and got the same items.

Its decent, but compared to other Best Buys like the Denton one, this store really needed a touch up with tags on the floors and associates putting in a little more effort locating product, idk if I just got a new guy helping me but it was a little pathetic.

I was attempting to located a receipt from a specific date. A lot of people said that I wouldnt be able to find it. However, the supervisor Preston at this location found it. Truly stellar customer service. I would give 6 stars if I could!

Good customer service. Quick checkout for the most part.

What a great store. This is my new favorite BB. You can tell theres terrific leadership in place at this location.

Always clean and staff are very helpful to assist you with all of your electronics needs.

Friendliest staff of ANY BestBuy Ive been to! I had an issue that they resolved in a matter of minutes and they were SUPER helpful. I will visit there any time Im visiting the Garland area.

Got my iPhone screen replaced here with no problem. The last time I went to Apple’s Genius Bar in Victor, NY and they broke my touchid…

Found the Sony speaker I was looking for. First time here Easy directions to get to. Google Maps 👍

Best for online pick up. Inventory suggest they are going out of business. Sticking with amazon

So, since COVID, Amazon has been my go-to place to purchase most things, with the exception of Best Buy. I still love coming here for large electronics, appliances and phone accessories. When I need someone to apply a screen protector on my phone or smart watch l, they do a great job for a fair price. Ive dropped them from a 5 star to a 4 star because its getting harder to find someone to help you when you need it. Aside from that, Best Buy is my favorite local place to shop

Very easy to get in and out with the 1 hour pickup.

Had the absolute nicest associate help me with buying a TV, HDMI cord and wireless mouse ... it was a very pleasant experience. Store is clean and seems well organized. I like this store.

Chris in the Geek Squad was very helpful and resolved my issue. Luckily, it was nothing major to have left my laptop for further inspection.

The geek squad was really helpful in unlocking my Samsung phone. Their assisstance was greatly appreciated.

Never ending, outstanding customer service. Laptop battery out. They gave me all institutions to keep using my computer while waiting for a new battery to come. Awesome service every time.

I went to buy a sound bar. A sales rep did come buy asking me if I needed some help. I told him what I was looking for and he guided me directly to the exact one I was looking for. The lady behind the cash register was pleasant. Overall a good experience.

They had exactly what I needed and check out was fast.

Best Buy as a company in general is a scam and nothing but deception.

Lady that helped me was very nice and knowledgeable and also showed me how I can use the scan to watch what the fireworks do and I really appreciate all her help

They pretty much have everything I was there yesterday and the sales girl that took care of me was very nice

Friendly helpful associate. nice selection of washers and dryers.

Bought a reasonably priced tv and the label was wrong. Best buy honored the shown price and overall everyone we interacted with was very pleasant and knowledgeable.

Hate to be that guy, but in the middle of a pandemic theres no paper towels in either dispenser and no sanitizer in the dispenser outside the restrooms an hour after opening. Thats horrific management to not have a pre opening checklist.

Went early at opening, couldnt get any help. The young man stated it was his 3rd week and hed call someone but everyone was busy

Lost my charger for my vizio speaker. Talk to couple of workers in Best Buy told me to order online. On my way out asked last worker his name was Adam helped me out right away saved me the headache of online n waiting.

Clean place, the people working there are knowledgeable to product they sell.

Very nice inside, very cool to be able to look at the tech. But I would much sooner go here to look, then online to buy because everything was overpriced in there compared to even the big names like Amazon.

Great delivery service very carefully customized courteous and friendly and covid 19 safety measures thanks

Staff is nice but clueless..Up charged on ink for new printer say the sample ink wont get much well the that was true but the xl up charge in only one more print the xl..Total trash!!

Area outside of front door was so dirty with trash & dead birds it made wife & I question if we should enter. Once inside store was ok but empty spaces on shelves are in all departments. Guess they are on the same path as Circuit City. Real would like more options than Amazon & Walmart.

10 employees in the store. 2 customers and I had to go to customers service department to get help

The geek squad here is great and Justin is very professional with great customer service. The 4 star is due to the selection. They dont have as much as other locations Ive been too. Ive never seen so many empty shelves. I went to buy a printer twice and they still dont have any and could not tell me when to expect them. Maybe this is covid related, but Amazon has them so I dont understand why Best buy cant get any in stock.

I would have rated this place a lot lower yesterday because an employee who was supposed to be helping us just walked away and refused to listen to us when we tried to tell him our pickup order was an old display model so it might not be with the others. When we went back today the person helping us was very nice and when I spoke to the general manager about our previous experience she was visibly upset and was understanding when we asked that they please speak with the employee because my husband nearly cancelled our very expensive order. We only went back because he really needed it for work. The manager we talked to was very nice about it and listened respectfully so they get most points back.

Hard to get an associate to help you, but when you eventually do they are nice and professional and would do anything to make sure you have a pleasant experience.

They had the center surround sound speaker that I was looking for at a good price.

Geek Squad is fantastic. People I trust to work on my laptop. Sales people very friendly and knowledgeable.

A couple months ago I went in to get information about credit card promotions and I asked at least 3 times to do this without opening a card and he opened a $1000 card anyway without being clear about the information he was asking from me. My credit score dropped 35 points according to Credit Journey on my banking app. I explained to the to the manager and when her coworker came up to help her look up my information I heard the manager say she didnt want to and ended up walking away from me.

Staff friendly, accommodating, allowed me to go in and purchase lots of stuff I cant afford. My toddler even peed there. A+

Good experience with curbside pickup and I got my order just a few minutes after arriving.

Dont carry sufficient electronic parts or software.

Very. Good. Help ..

Horrible service, Im so disappointed, I went in looking for a fathers day gift and looked around for help till I found an employee, I asked if he would help me locate a certain item, he spent about 5 minutes explaining to me why he couldnt help me,according to him,you have to write your name down till an associate is available to assist you, then another employee was passing by I believe he called her lilli and asked her if she had time to help, I was amazed that the girl rolled up her eyes, I told her not to bother and went looking for a store manager,this employees have to understand that we spend plenty of money in that store and thanks to that fact they have a job, terrible service

I have been calling for 2 days!!! No one will answer the phone!! How do you get customers if you won’t answer?? After being on hold for 17 mins finally someone picked up the phone and then left it off the hook! Terrible experience! I placed an order for an item at this Garland store because it said it would arrive more quickly, however I have a delayed order, no one will answer the phone and I have an hour drive to get to this store! Ridiculous

I love coming here to spend my paychecks!

Excellent - Corinna was very patient, passionate and awesome.

Easy to get too, and of course they always want to sell you things they think you should have. Not with me however

Love this store! Just got my insignia mini fridge and Im super excited about it

Ariel in the appliance department helped us purchase a few things (washer, dryer, and fridge) for our new house and he was fantastic. He explained the details and differences of different products and walked us through the whole purchasing process. Thanks, Ariel! Sorry if I spelled your name wrong!

Terrible customer service. Asked for help to look for merchandise on the ps4 controller. Absolutely no help. One employee (lady, blonde, short hair cut) basically gave me a k thx bye attitude and the guy employee (long ish hair, blonde, bleached, combed up) just gave me a basic answer. Didnt even remotely offered to help or offered to see if another store carried the product, or even offered to help order it online. Guess bestbuy breeches are so big that they dont need to upsell their own product or do anything to get you to spend money. One of those bad best buy locations. AVOID THIS BRANCH. will be following up calling the store to speak with a manager, branch manager and contacting corporate about this lack of experience.

Young lady named Marlen in customer service was super helpful and friendly. She helped me fix an issue and was very patient with me, will definitely come see her when I need help. Thank you so much Marlen!

The #1 place in the country to go, to touch things you plan on buying on Amazon. You can also tell when a district or regional manager is in town, because the workers suddenly want to assist you, without you asking. Otherwise, you would likely find them congregating in small circles throughout the store, intentionally avoiding any acknowledgment of potential customers. Its unfortunate. Likely soon to go the way of Circuit City... Its not lost on me that I can also say the same thing about Frys Electronics, verbatim. Gadget geeks are special bunch, I guess. Oh well. RIP in advance.Update: Frys closed...

Great & informative experience.

Had all my questions answered, and needs met regarding the girlfriends laptop that I bought, she absolutely loves it definitely will, be shopping here again for myself.

This store are great nice and clean. Employees available and helping you fast and quickly.

Understaffed??? It took a while to find someone to help me. I dont know if its because I was there at 6:30 and they closed at 7 pm, but it took a good minute for anyone to help me out. No one was in the laptop section, so I had to flag someone down from the front. I was trying to spend almost $3,500 and they almost lost my business.

Much thanks to Joey, not enough words to describe the kind of help you gave me today. You were very patient, very proffessional, you did not rush me, you helped me with all your heart. This best buy store is very lucky to have a worker like you. Thanks so much again and may God bless you abundantly.

I went in to get a new cell phone. I was greeted by a young man named Ramiro. I let him know the amount that I wanted to spend, and the phone needed to be unlocked. He was a very good-natured, and went over and beyond to assist me. In addition, he let me know what to do about my old phone. I was very pleased with my service.

Bought $600 8 series Samsung tv on 04/21/21. Turned it on 05/15/21. Picture was jacked. Talked to online customer service rep. Devon said we could instantly return for an exchange. Loaded up tv and took back to original store, and they tried to say there was impact damage and nothing they could do. Well, there’s something I can do, and that is to let everyone know not to purchase from Best Buy if you want a quality product. Save your money. I am a new homeowner and was going to make several large appliance purchases from Best Buy, but I will be spending my money elsewhere now. Anywhere besides Best Buy. I’ll also be canceling my store card. Do better, Best Buy. Acknowledge when you’re in the wrong and do right by your customers. You may have gotten away with my $600 tv, but one of your competitors will now be getting all of my business for a state-of-the-art refrigerator, oven, home security system, and everything else we want for our new home. You win short term, but competitor wins long term. Hope you guys tank as fast as Blockbuster did with your foolish business practices. Thank you for wasting my time loading the tv and taking back to store after the online representative said we could. The cashier was nothing short of accusatory and disrespectful as well. After employing staff like that, you soon won’t have any business left. I will make sure everyone I come in contact with knows to make large purchases at any other competitor and to avoid Best Buy at all costs. You guys are truly awful. Absolute scum.

Sad that one can not call the store before making a trip across town. The sales person was pretty helpful though. But stock is very low.

Customer service was very helpful and I was able to find what I was looking for right away

Great selection of up to date high tech!

Great experience. Did not go into the store since I placed order online for curbside to. They were punctual from the moment I indicated my arrival to handing my merchandise, which was conveniently put in my trunk. Great customer service!

Ordered my son a keyboard via curbside pickup. Easy instructions in text and email as nd spots for pickup. Friendly efficient service and away we went!

This was my 2nd location to visit, this visit was only marginally better. I was looking at a Samsung Galaxy watch. I had questions about this item, but they pointed it out and couldnt wait to walk away, I quess they thought they did their job. I am going to purchase this item but now it wont be from BEST BUY.Update: Bought the Galaxy 3 from Amazon, at least there i dont expect to have assistance from a Sales person

Scooter sparked and blew up an hour after purchase. Ordered a month ago got lost in transit barley arrived. Store manager Ashley was 0 help. Pry wont be doing business with best buy in the future.

Had an issue buying earbuds online with best buy so went to the store. I was able to find them fairly quickly and there was only one other person ahead of me in line. Ive shopped this location several times and havent had any major issues

The young man that helped us was great

In and out quickly. Workers were helpful!

Went in looking for an adapter. First time into a best buy and a found a kind young lady who helped me find what I was looking for. She stayed with me the whole time I was there, and they even sent someone to their warehouse searching for the one little thing I needed. Unfortunately, they didnt have what I needed, but they kindly directed me to the closest store that has what I needed! So sweet and kind!

Had to return something, and did it with ease

Very friendly and professional staff. . . had to make an urgent purchase when my keyboard was going out. . . bought it online and and picked it up in the store. . . There have been a couple of times recently when the Rockwall store did not have what I needed, but the Garland store did. . .

Reasonably fast curbside delivery.

I call and wait for 8 to 10 minutes to get a call back and when i ask them if the item im looking for is in stock they tell me yes so i go to this best buy and when i irrive they tell me they were never in stock of the item of the item im looking for, im not even mad about the waiting but about how this happen to me 3 times if the people who are answering the call not know about the items in their store just tell me that you dont know if u have it then ill go to another store

Its sad to see managers like the one here after trying to return a laptop that i bought a month before that ended up stop working with the receipt the manager told me he could not return it b/c it was 1 day over a month. I told him i had covid and i couldnt leave the house for 2 weeks and that i had proof of that too. He basicly told me i should have brought it back anyways and shouldnt have worried about getting any employees or other customers sick. It was clear that other peoples health was not his worry at all! It is sad to see manager like this. He said he could give me store credit like he was doing me a favor??? The laptop is not working!!!! So how are you doing me a favor? Its sad b/c companies like best buy are wanting to know why they are failing??? Its your great management cant you see that? Never again will i or anyone in my family buy anything from best buy again!

Cool store, closes WAY TOO EARLY. I like shopping in the store.

Well if you buy a new phone there you better hope it kraps out within there 2 week guarantee otherwise you get to buy another one

If you want to buy a phone, dont come here.The first time I came, I was very happy to meet Josh, he is very nice and was help fullThen I bought a phone at Best Buy in Dallas ( Samsung Galaxy Z FLIP 5G because they dont have the color I like) and I came back here to transfer all my information of the old phone to the phone I bought at Best Buy in Dallas, i went to the phone sales area and talk to the LADY who works there (she is older and a Mexican) she yells at me and tells me if I want they will do it for 40 bucks.I would understand if I had bought that phone somewhere else but I bought it at Best Buy in Dallas yesterday. I spent $ 1400 to buy the phone there and they treat me like a trash.

I took my phone to geek squad because my phone wasnt charging the way it used to. I explain to the guy that I felt like something was stuck in the charging port but I couldnt get it out. He said I would need a new charging port. When I asked how much he said its not worth it. I asked him to please check inside and see if theres any pocket lint thats preventing it from charging. He took it to the back and said he stuck a camera in there and nothing was there. I left and went to my local cellphone store and they took the pocket lint out In 2 minutes and didnt charge a dime

Best place to fill your electronic needs. Great selection of televisions, computers, mobile devices and appliances with experts to guide you making the right selection.

I didnt have a mask, so they didnt kick me out they gave me one.! Better than walking back to the car and not spending money🤷🏿‍♂️